We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Cheap & cheerful”
Review of HSM Lago Park

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
HSM Lago Park
Ranked #14 of 30 Hotels in Playa de Muro
Certificate of Excellence
Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Cheap & cheerful”
Reviewed 1 November 2013

Got a good deal for this 3 star hotel during last week of the season, therefore resort/hotel fairly quiet.
Good points:
*Excellent location, near to beach, shops, restaurants, bus service & ATM.
*Found all staff exceptionally friendly & helpful.
*Room very clean on arrival and serviced 5 days per week with plenty of towels.
*Kitchen has 2 cooker rings, kettle, coffee maker & toaster. *There is also a safe which is chargeable (which is usual).
*Free air con/heating which was a pleasant surprise.* Free wifi on ground floor (lobby/bar/reception) area only. Charge for wifi in hotel rooms.
*Pool seems fairly small in comparison to size of hotel.
*Varied daily entertainment for children & adults.
Suggested improvements:
*Pillows were uncomfortable.
*Shower head sprayed all over, but still managed a decent shower.
*Microwave would have been helpful.
*Free wifi hotel-wide would be good.
*Decor rather dated.
*Information leaflet could be improved with local information, bus services, map etc.
Overall basic, clean & pleasant hotel which fits with 3 star rating. We had a very enjoyable stay and would stay again.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank karen p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this review, 4 November 2013
Google Translation
Estimado señor,

Muchas gracias por sus amables comentarios. Nos alegra saber de que hayan pasado una estancia tan agradable con nosotros y que les gustara el hotel. Nuestro personal se alegrará mucho de leer sus comentarios positivos. Les esperamos de vuelta en Hoteles Saint Michel!

Un cordial saludo,


HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

517 reviews from our community

Traveller rating
    196
    215
    77
    17
    12
See reviews for
277
150
10
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (114)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Leeds, United Kingdom
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 28 October 2013

We stayed here for a week in October 2013 and were extremely pleased with our choice of hotel. We were in a self-catering apartment and the facilities were fine- 2 good sized rooms, huge double bed, both rooms with balcony and were very clean. The cooking facilities were limited - fridge, double hob, kettle & toaster- but we never had any intention of cooking for ourselves, we just wanted the freedom to eat where we liked instead of being tied into hotel meal times. We had asked for a room on the top floor [3rd] and overlooking the pool- got what we asked for.
The hotel was in an excellent location- surrounded by little shops and restaurants and spitting distance from the beach. The pool area was small but lovely- it suited us perfectly but could be busy in peak season. We were very pleased with the Playa de Muro area in general- it's within walking distance of Alcudia town [30 mins?] but a lot nicer- we were extremely happy not to have booked anywhere near the port or in one of the bigger touristy resorts. The beach is beautiful and clean, lovely sand, with shallow calm waters.
The staff at this hotel were particularly friendly and helpful [and the buffet meals did look / smell good- though we didnt actually try them]. This hotel would be good for couples and families who are happy entertaining themselves- there didnt look to be much in the way of entertainment but then this was end of October, and also we were quite capable of entertaining ourselves!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Linzibo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this review, 4 November 2013
Google Translation
Estimado señor,

Muchas gracias por sus amables comentarios. Nos alegra saber de que hayan pasado una estancia tan agradable con nosotros y que les gustara el hotel. Nuestro personal se alegrará mucho de leer sus comentarios positivos. Les esperamos de vuelta en Hoteles Saint Michel!

Un cordial saludo,


HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nuneaton, United Kingdom
Level Contributor
164 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 9 October 2013

We stayed on a self catering basis at Lago Park 1. We arrived quite late of an evening and unfortunately our inital impressions were disappointing.
I say this as we have stopped at a number of hotels and definately had a preconceived idea about what we were expecting for a 3* hotel.
However to be fair as long as you work on the basis of 'you get what you pay for', which was for us an inexpensive price... its pleasant enough.

For anyone wanting more detail....

Reception/Staff
+ Arrival welcome was nice. Receptionist was helpful, friendly and clear spoken.
+ Good information provided, small map, bus timetable etc
+ Later dealings with reception very good with help calling for our return transfer times
+ All staff inc bar/housekeeping always a smile and hello

Exterior/pool area/general hotel facilities
+ Pool is pleasant enough, being late in the season didnt seem to be any struggle to get a sunlounger if wanted
- Pool is not quite a spacious as perceived from photos, and surrounded by hotel/palm tree's casting lots of shade to dodge for sun lovers.
- visually reception/exterior seems 'tired' with quite a dated look. It doesnt pretend to give any wow factor.
+/- bar area seemed nice enough, although unfortunately on all 3 occasions we did stop for a drink, it had ran out of my drink of choice.

Apartment/room
This was the most disappointing aspect for us unfortunately.
- room was quite small compared to other hotels we have stopped (even 2* star ratings), with sleeping/living area in a single room
- decor was again tired, a simple lick of paint would help as walls looked bit grubby etc.
- The bed was a sofa bed, which meant you either had a sofa or a bed. Lots of us having to tidy bed away and remake each day.
Also had a tendancy to come apart so you had to be careful not to fall down the middle!
+ room was kept clean throughout, housekeeping 5 of 7 days. Towels changed daily.
- Bedding changes seemed to be a little bit haphazard though with 1 pillow case changed but not the others...?
- we had a pool front room, that had little/no noise proofing which meant entertainment/music does tend to get a bit loud
- TV was an old style box tv with only 2 english channels
- wouldnt rely upon cooking facilities for those wanting self catering, as 2 hobs, kettle and toaster summed it up.

Entertainment
+/- Good that there was an attempt, however this is very much down to taste.
Personally not to our taste, and seemed to be of a limited popularity in general as the bar was rarely even half full during evening 'show/entertainment' times.
It did have a feel of being tailored to family/kids mainly.

Location
+ short distance to a lovely/well maintained beach
+ well placed for visits to market/ports etc
+ bus stop outside 1.5euros each to most local destinations
- on a crossroads, with busy traffic but crossings available.
+ numerous restaurants to eat at but little in the way of nightlife locally should you want it.

Overall, we did enjoy our stay once we had got over the initial disappointment so this isnt a hotel bashing review.
Would we recommend it? Yes, on the basis of understanding its a basic accomodation.
Would we stay again? Maybe, if it came up as a better deal than we got on this occasion, otherwise there are other hotels better quality for same/less money if your prepared to look.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Raggle123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this review, 10 October 2013
Dear guest,

Thank you for your evaluation and your commentary.

We are glad to know that you have spent a good vacation.

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

Our employees will be happy about your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 October 2013 via mobile

I booked this hotel last minute with my boyfriend and we went for two weeks towards the end if September.

Apartments were clean but basic. We were pleased with the relatively large balcony and rooms but disappointed with the lack of oven/microwave/safety deposit box/iron.

Pool is ok, a bit small but as we went in low season it wasn't too busy. High season I could imagine it being very overcrowded. Evening entertainment was surprisingly good.

Plenty of restaurants all around the hotel to eat. We didn't have a bad meal! Also alcudia port is only 45min walk or 5 mins in a taxi away (about 7euro). Be warned there is not much night life! We only saw three bars along the full length of the alcudia stretch. Two nights we actually sat in and watched tv!

Perfect for a basic, cheap, relaxing holiday! Just don't expect much action at night.

Stayed September 2013, travelled as a couple
Helpful?
1 Thank Doolaleelargy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this review, 7 October 2013
Dear guest,

we are grateful for your evaluation and your commentary.

We are glad to know, that you liked our hotel and its location and that
you have spent a good vacation

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

Our employees will be happy about your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 October 2013

I stayed here on self-catering deal with my parents in a one bedroom apartment during September for two weeks. We asked for a pool view when booking and that is what we received The apartments are very basic but clean.
Pros
*Cleaners are excellent - apartment is cleaned five times a week, towels are always replaced.
*One bedroom apartments are a good size and all three of us could comfortably sit on the balcony.
*Reception staff - nothing was ever a problem i.e light bulb went in the bedroom and it was sorted straight away.
*Free air-conditioning
*A few minutes walk way from one of the best beaches I have seen in the med'.
Cons
*If you do go self catering be warned there is no oven or microwave, just two hobs, a kettle and toaster. There is a decent amount of kitchen utensils though and the knifes are sharp! If you don't fancy cooking there are many good restaurants nearby.
*You have to pay to use an iron (3 euros per day and a 10 euro deposit) without an ironing board. Never had to pay before to use something that should be in the apartment anyway.
* Tiny box tv with cbeebies and bbc world news in the day and bbc1 and bbc 4 in evening - a bit more variety would be nice or a tv with a hdmi port. This obviously will not bother you if don't watch tv on holiday but it rained several times during our holiday!
* If you are a horse lover, like my mum, you may not like the horse carriage 'taxi rank' stationed at the back of the hotel. The horses worked all day, into the late evening and in very high temperatures.

Overall if you are on a budget this is the best hotel available for the price if you want comfort, cleanliness and good customer service. This hotel is particularly suitable for families with young children.

Room Tip: If you like to sleep in on a morning do not have an apartment by the lifts very noisy from 7.30am (6...
See more room tips
  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leoni_Shrop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this review, 7 October 2013
Dear guest,

we are grateful for your evaluation and your commentary.

We are glad to know, that you liked our hotel and its location and that
you have spent a good vacation

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

Our employees will be happy about your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 October 2013 via mobile

Really friendly staff and the rooms are cleaned every day apart from sat, the entertainment is very family orientated but good, we didn't eat in the restaurant but the pool bar was nice,there are a few restaurants around the area go to smiths and it's a 5 min taxi ride to new alcudia where the night life is, very pleased with our stay thank you

Stayed September 2013, travelled with friends
Helpful?
1 Thank Kerstyramsay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this review, 7 October 2013
Dear guest,

we are grateful for your evaluation and your commentary.

We are glad to know, that you liked our hotel and its location and that
you have spent a good vacation

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

Our employees will be happy about your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Norway
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 September 2013

We had a fantastic vacation this summer at Lago Park. Thank`s to Ana Gonzales for making this holliday perfect for us and our girl. Ana did a great job with all the kids. We are planning to come back next summer and we rally hope to see Ana again.

Stayed August 2013, travelled with family
Helpful?
2 Thank janne v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this review, 13 September 2013
Dear guest,

we are grateful for your evaluation and your commentary.

We are glad to know, that you liked our hotel and its location and that
you have spent a good vacation

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

Our employees will be happy about your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Playa de Muro hotels
0.7 mi away
Prinsotel La Dorada
Prinsotel La Dorada
#5 of 30 in Playa de Muro
4.5 of 5 bubbles 1,001 reviews
0.5 mi away
Eix Lagotel
Eix Lagotel
#15 of 30 in Playa de Muro
4.0 of 5 bubbles 2,025 reviews
0.1 mi away
Las Gaviotas Suites Hotel
Las Gaviotas Suites Hotel
#2 of 30 in Playa de Muro
4.5 of 5 bubbles 1,161 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Viva Blue & Spa
Viva Blue & Spa
#1 of 30 in Playa de Muro
4.5 of 5 bubbles 1,004 reviews
1.9 mi away
Zafiro Bahia
Zafiro Bahia
#9 of 30 in Playa de Muro
4.5 of 5 bubbles 491 reviews
0.1 mi away
Grupotel Los Principes & Spa
Grupotel Los Principes & Spa
#13 of 30 in Playa de Muro
4.5 of 5 bubbles 365 reviews
Show Prices
Show Prices
Show Prices

Been to HSM Lago Park? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about HSM Lago Park

Property: HSM Lago Park
Address: Carrer Lola s/n, 07458 Playa de Muro, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#1 Best Value Hotel in Playa de Muro
#11 On the Beach Hotel in Playa de Muro
#13 Family Hotel in Playa de Muro
#14 Romantic Hotel in Playa de Muro
Price Range (Based on Average Rates): £
Hotel Class:3 star — HSM Lago Park 3*
Number of rooms: 135
Official Description (provided by the hotel):
IN GENERAL: The 3 key complex HSM Lago Park offers fully equipped studios and apartments, it is a perfect choice for couples and families with children looking for comfort and good service at a reasonable price. Family and customer oriented atmosphere, as well as its location in Playa de Muro very close o the beach, makes the complex even more popular among tourists. The hotel opens from May to October. LOCATION: The hotel HSM Lago Park is situated in Playa de Muro, only 150 m away from a beautiful and sandy beach, the longest one in Majorca. Playa de Muro is part of Alcudia Bay, 8,5 km long, that begins in C'an Picafort and ends in Puerto de Alcudia. It is situated in the north east of the island, 52 km from Palma de Mallorca and 58 km from the airport. It is one of the most attractive resorts of Majorca, with its extensive and calm beaches, a perfect place for families with small children. It offers idyllic naturals spots, such as Natural Park of Albufera. Being one of the most important resorts, Alcudia Bay offers uncountable attractions: shops, bars, restaurants, water park "Hidropark", possibility to practice sports outdoors, where water sports and cycling stand out among others. Many cyclists choose this area thanks to its incredibly attractive cycling routes that offer different levels and also spectacular views. Golf lovers can also enjoy their favourite sport, the golf course Golf Aucanada is situated only 8 km away and it is one of the most modern and impressive golf courses of Majorca. The hotel offers good connections with the most interesting attractions and the bus stop is only 50 m away. ROOMS: The hotel offers comfortable studios and apartments, decorated in a traditional majorcan way. All rooms (both studios and apartments) with bathroom, air conditioning or heating, safety deposit box (extra charge), telephone, WIFI (extra charge), satellite TV and balcony. Roomy apartments consist of a bedroom and a living room with equipped kitchen. Studios offer a living room combined with a kitchen, equally equipped as apartments, but without a separate bedroom and with a sofa bed. NEW 2014: Refurbished PREMIUM APARTMENTS, following the latest tendencies in decoration, offer fresher & modern look, as well as more comfort and quality to be able to make the most of the apartments. They offer microwave and flat screen TV. Bathroom, also refurbished, with a shower and hairdryer. GASTRONOMY: The hotel offers self catering, bed & breakfast or half board (breakfast & dinner). The restaurant with a wide selection of hot and cold dishes, big variety of desserts and fruit, all served in buffet. Thematic buffets. Drinks in half board are not included in the price (dinner). FACILITIES: The complex consists of 2 buildings, there is the reception and restaurant in the main one. In each building there is a swimming pool for adults, with a separate area for children, terrace with sunbeds and sunshades. Bar service at the pool.Indoor bar. Spacious and comfortable common areas, games room. CHILDREN: The hotel offers for children: swimming pool, playground and mini club. Also available baby cots and high chairs in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car and rent a bike. We accept the following credit cards: Master Card, Visa. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Billiards (extra cost) and table tennis in the complex. Possibility to practice sports in the area. From 2014 the hotel HSM Lago Park also offers services specialised in cycling tourism with a room for storage, maintenance and cleaning of bicycles, as well as the information of the cycling routes, rent a bike, etc. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, TravelUp, Priceline, Hotels.com, Odigeo, LoveHolidays, TripOnline SA, Traveltool, S.L.U., HRS, Cancelon, Evoline ltd and HotelQuickly so you can book your HSM Lago Park reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Apartamentos Hsm Lago Park Hotel Playa De Muro
HSM Lago Park Playa De Muro, Majorca

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing