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“Nice Holiday”
Review of HSM Lago Park

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HSM Lago Park
Ranked #14 of 30 Hotels in Playa de Muro
Certificate of Excellence
Cork2008
Level Contributor
52 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Nice Holiday”
Reviewed 8 June 2014

If booking Apartamentos HSM Lago Park stay in Lago Park 1 and not ll as there is a big difference.
The apartments are very big and have all the basic facilities. Rooms were very clean and we had two balconies in our apt. The pool area is very small and sunbathing all day is very difficult as it is between both complexes and a number of palm trees-like musical sunbeds! I wonder if this small pool facility could cope with all the people in high season.
Entertainment was very bad; the entertainer did not really seem suitable for the job but in fairness as it was off season he didn’t have too many participants. Night shows also were not goods but again these may improve as the season gets under way. All the staff were very good and very helpful especially at reception.
The location of the complex is very close to the beautiful beach and some good restaurants in the area. Smiths restaurant was very good-nice food, good service and cheaper than the others.
If you want to go to the port area you really have to take the bus or a taxi as it is too far to walk especially if you have kids.

Room Tip: request pool view as side sea view overlook street and you cannot really see the sea
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cork2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this review, 10 June 2014
Dear guest,

We are grateful for your evaluation and your commentary.

We are happy to know that you have enjoyed your holiday and that you liked our service.

Our receptionists will be happy to learn of your positive remarks.

We have taken note of your concerns and your suggestions and we have passed this information on to the person who is responsible for that area.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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519 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (114)
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English first
Bromsgrove, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 June 2014 via mobile

We have just spent a week self catering at these apartments..the one bedroom apartment was a super size with most things you would need, they were clean but showed there age a little..... however the service was great, maids came round everyday apart from weds & sat, the staff friendly and helpful and the location was brilliant..2 minute walk to the most beautiful beach with gentle shelving water and white sand..enough shops and restaurants to keep anyone going and a 10 minute bus ride to Alcudia for 1.60 euro..weather was brilliant..discovered a fantastic little bar called "Smiths" just opposite..fab food..lovely atmosphere and fantastic staff...overall a fabulous hotel..

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Wozd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this review, 9 June 2014
Dear guest,

We are grateful for your evaluation and your kind remarks.

We are happy to know that you liked our hotel and its location.

Our employees and our cleaning workforce will be happy to learn of your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Cowes, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 June 2014

These apartments were very spacious and in a great location, close to the beach, shops and restaurants. Both pools were lovely and not too crowded. All the staff were extremely helpful and friendly. Would definitely recommend these apartments to anyone!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bek630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this review, 11 June 2014
Dear guest,

We are grateful for your evaluation and your kind remarks.

We are happy to know that you liked our hotel and its location and that you have enjoyed your holiday.

Our employees will be happy to learn of your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 June 2014

Wonderful holiday, hotel was great, friendly staff, close to beach. Perfect location. Lots if restaurants with friendly staff, lots of activities. Perfect for families. Would definately go back again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Low Cost Holidays

Helpful?
2 Thank Lindsey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this review, 9 June 2014
Dear guest,

We are grateful for your evaluation and your kind remarks.

We are happy to know that you liked our hotel and its location.

Our employees will be happy to learn of your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire Uk
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 June 2014

We stayed at Lago Park mid May, these apartments are in a great position for beach, supermarkets, bars & restaurants.We stayed in Lago 2, room right next door to the lift, yes you could here the lift, but to be honest it did not bother us, yes sound does echo, but mostly by people who shout (which did not happen a lot) I have stayed all over the world in many different range hotels 5* and under.The apartment was clean, well equipped huge comfy bed, great balcony, sun all afternoon into the evening for the money what can you moan about, o yes hubby likes abit of news on T.V, all German channels.
Staff very nice & helpful.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Low Cost Holidays

Helpful?
Thank sarahmacca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this review, 9 June 2014
Dear guest,

We are grateful for your evaluation and your kind remarks.

We are happy to know that you have enjoyed your holiday.

Our employees will be happy to learn of your positive remarks.

We have taken note of your concerns and we have passed this information on to the person who is responsible for that area.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 June 2014

I stayed with my family in May 2014, I was a little worried by other reviews and how cheap it was.
Well I shouldn't have worried at all, this hotel was perfect for our needs. The room was spacious and extremely clean as was the rest of the hotel. The beautiful beach was very close, bars and restaurants on every corner and shops stocking everything you need close by.
The staff were very friendly and helpful, they even accommodated for an unexpected guest at the last minuet for a small charge at the desk, within 2 hours there was a extra freshly made bed in the room.
We hired a car and took a sat nav to navigate the small island, which was fantastic, especially as the parking was right outside the hotel door and FREE.
We did not eat at the hotel but it looked nice enough and we didn't hear any complaints from other guests.
The weather was nice enough to get a tan but we did get some rain.
This hotel is ideal for a base to travel around from or a relaxing break, either way I would highly recommend it to all types of traveler.
Thank you again hotel lago for a lovely cheap half term holiday x

Room Tip: We had a 1 bed roomed apartment which fitted 4 large cases in easily
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amanda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this review, 9 June 2014
Dear guest,

We are grateful for your evaluation and your kind remarks.

We are happy to know that you liked our hotel and that you have enjoyed your holiday.

Our employees will be happy to learn of your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hindhead, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 June 2014

Very friendly staff, nice cleannes rooms, great place for family with small kids, close to the beach.Good eavning entertainment for kids and adults.bar staff always with smile and friendly.clean pool water and close walk to shops and beach.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Danka128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this review, 6 June 2014
Dear guest,

We are grateful for your evaluation and your kind remarks.

We are happy to know that you liked our service and that you have enjoyed your holiday.

Our bar staff and cleaning workforce will be happy to learn of your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HSM Lago Park

Property: HSM Lago Park
Address: Carrer Lola s/n, 07458 Playa de Muro, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#1 Best Value Hotel in Playa de Muro
#11 On the Beach Hotel in Playa de Muro
#13 Family Hotel in Playa de Muro
#14 Romantic Hotel in Playa de Muro
Price Range (Based on Average Rates): £
Hotel Class:3 star — HSM Lago Park 3*
Number of rooms: 135
Official Description (provided by the hotel):
IN GENERAL: The 3 key complex HSM Lago Park offers fully equipped studios and apartments, it is a perfect choice for couples and families with children looking for comfort and good service at a reasonable price. Family and customer oriented atmosphere, as well as its location in Playa de Muro very close o the beach, makes the complex even more popular among tourists. The hotel opens from May to October. LOCATION: The hotel HSM Lago Park is situated in Playa de Muro, only 150 m away from a beautiful and sandy beach, the longest one in Majorca. Playa de Muro is part of Alcudia Bay, 8,5 km long, that begins in C'an Picafort and ends in Puerto de Alcudia. It is situated in the north east of the island, 52 km from Palma de Mallorca and 58 km from the airport. It is one of the most attractive resorts of Majorca, with its extensive and calm beaches, a perfect place for families with small children. It offers idyllic naturals spots, such as Natural Park of Albufera. Being one of the most important resorts, Alcudia Bay offers uncountable attractions: shops, bars, restaurants, water park "Hidropark", possibility to practice sports outdoors, where water sports and cycling stand out among others. Many cyclists choose this area thanks to its incredibly attractive cycling routes that offer different levels and also spectacular views. Golf lovers can also enjoy their favourite sport, the golf course Golf Aucanada is situated only 8 km away and it is one of the most modern and impressive golf courses of Majorca. The hotel offers good connections with the most interesting attractions and the bus stop is only 50 m away. ROOMS: The hotel offers comfortable studios and apartments, decorated in a traditional majorcan way. All rooms (both studios and apartments) with bathroom, air conditioning or heating, safety deposit box (extra charge), telephone, WIFI (extra charge), satellite TV and balcony. Roomy apartments consist of a bedroom and a living room with equipped kitchen. Studios offer a living room combined with a kitchen, equally equipped as apartments, but without a separate bedroom and with a sofa bed. NEW 2014: Refurbished PREMIUM APARTMENTS, following the latest tendencies in decoration, offer fresher & modern look, as well as more comfort and quality to be able to make the most of the apartments. They offer microwave and flat screen TV. Bathroom, also refurbished, with a shower and hairdryer. GASTRONOMY: The hotel offers self catering, bed & breakfast or half board (breakfast & dinner). The restaurant with a wide selection of hot and cold dishes, big variety of desserts and fruit, all served in buffet. Thematic buffets. Drinks in half board are not included in the price (dinner). FACILITIES: The complex consists of 2 buildings, there is the reception and restaurant in the main one. In each building there is a swimming pool for adults, with a separate area for children, terrace with sunbeds and sunshades. Bar service at the pool.Indoor bar. Spacious and comfortable common areas, games room. CHILDREN: The hotel offers for children: swimming pool, playground and mini club. Also available baby cots and high chairs in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car and rent a bike. We accept the following credit cards: Master Card, Visa. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Billiards (extra cost) and table tennis in the complex. Possibility to practice sports in the area. From 2014 the hotel HSM Lago Park also offers services specialised in cycling tourism with a room for storage, maintenance and cleaning of bicycles, as well as the information of the cycling routes, rent a bike, etc. ... more   less 
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Also Known As:
Apartamentos Hsm Lago Park Hotel Playa De Muro
HSM Lago Park Playa De Muro, Majorca

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