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“perfect little get away”
Review of HSM Lago Park

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HSM Lago Park
Ranked #15 of 30 Hotels in Playa de Muro
Certificate of Excellence
Reviewed 22 June 2014

This hotel is in the perfect location if you are after a fun but relaxing holiday. Me and my partner do not have children, however it did appear to be a great location for families.
We arrived in the hotel and they asked us if we would like to view the room first and if we wanted, there was an upgrade available for only 30 euros, (we were there for 3 nights and 4 days), we had originally booked a studio apartment, which is ideal for someone traveling alone. We took them up on the offer of an upgrade and in the process they found out it was our 4 year anniversary. When we went to the room we were greeted with the lovely surprise of some biscuits and champagne chilling in the fridge. LOVE IT!
We didn't eat in the hotel as we were self catering, but from what were heard from other guests the food was good. The hotel's location was ideal. We were a very short couple of minutes walk away from the beach, we could see it clearly from our room, and the beach was lovely! Soft sand, clear sea, lots of little bars around for drinks. Perfect. There are many eateries around, some cafe's some restaurants, and lots of shops and Spar's. We walked to the Alcudia Port, however we did later find out that to the price of a taxi to the 'old town' was only 10 euros. For us this was the perfect location.
The staff were incredibly helpful, always smiling and so inviting. I would recommend staying here! Like previously stated, we didn't eat here, (hence why only 4 stars). The reception staff can not be faulted, all of them were brilliant, particularly the blonde woman who sorted the upgrade out, (Sorry I can not remember your name!) and Elisa, who sorted our anniversary surprise out. The 2 gents at reception were also very helpful and kind, we honestly could not fault this hotel! Me and my partner are already talking about returning next year but for a bit longer. Thank you to all the staff for making out little break so brilliant.
:)

Room Tip: We were in the second floor, in an apartment (not a premium) and it was perfect, and a lovely view...
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  • Stayed: June 2014, travelled as a couple
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2  Thank wildchildchelsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this reviewResponded 24 June 2014

Dear guest,

We would like to thank you for the time you have taken to evaluate our hotel.

It is great to know that you liked our hotel and that you have enjoyed your anniversary with us.

Our receptionists will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged and appreciated; after all, our first priority is to make your holiday great.

We would love to welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca.

With the warmest of greetings,

HSM Customer Service

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238 - 244 of 607 reviews

Reviewed 11 June 2014

We spent 12 days in this pleasant hotel just outside Alcudia and found it very good value for the price. It is modest in size, catering efficiently for families and very close to an excellent beach. The room was comfortable and well serviced, the buffet had a good selection, though the plates could have been warmer. The pool was not large, but there were other amenities - pool table, table tennis and children's entertainment. The staff were excellent, courteous, helpful and efficient and we had a most enjoyable stay.

Room Tip: Room facing away from the pool was cool in the morning, but had evening sun. Lifts available to all...
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  • Stayed: May 2014, travelled as a couple
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4  Thank Barbara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this reviewResponded 12 June 2014

Dear guest,

We are grateful for your evaluation and your kind remarks.

We are happy to know that you liked our hotel and that you have enjoyed your holiday.

Our employees will be happy to learn of your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

We felt welcome straight away as soon as we got there, reception let us check in an hour earlier eventhough check in time is 2pm. The apartment in lago 2 was wonderful! Such a nice place for a cheap prize. The flat didn't include any cleaning stuff so I'd recommend that you buy them otherwise can't wash any dishes, and the cleaning lady won't clean them.
The girls at the reception were lovely and would help us with any problems. We weren't planning on eating buffet but we thought we try one day. Bad mistake.
The breakfast wasn't great, food seemed like was made hours before eventhough we were there as soon as breakfast starts. My husband and I didn't like the juices at all, weren't fresh and defintely from concentrate. Tasted way too sweet and just not fresh.
But anyway, we thought ok, lets try the dinner buffet might be better. It was spanish night.
As soon as we got near the door to get into the buffet room, there were two guys welcoming whoever was going for the meal. They were also giving a shot glass with a green drink inside. I thought that might be a liquor, so my husband took one but then we asked 'What is it?' and the guy replied 'Ooooh it's dangerous' and I thought, ok it's definetely alchool. I'm currently 4 months pregnant, so me and my husband said that I am pregnant and I can't drink it. I was really shocked by the guy insisting on me drinking it anyway, I think that was very rude and selfish. I didn't like that at all.
Anyway, the dinner was the worst thing ever. All the food seemed like it was made hours before, but they also had a nice salad table with lettuce, carrots, tomatos, peppers etc...
I decided to have that as appetizer. I was eating some of it when my husband spot not one but two green bugs in the lettuce leaves. Bugs were still alive. I couldn't eat anything after that point, I whispered to the waitress about the bugs in the salad, the only thing that she did was taking my plate away. She didn't go and check the salad bowl, I was watching that salad bowl expecting someone to do something about it but no-one did. We left a couple of minutes later very disappointed. Those buffets are not cheap, but the food is. The drink at the bar are horrible too. Me and my husband had milkshakes and not alchool drinks and they all tasted disgusting. I'm glad that after that we tried other restaurants around playa de muro and found lovely food!
On our last day we checked out the morning but our flight was at 11.50pm. We asked the receptionist the day before if we could check out later, and she said you can check out later but you need to pay 35 euros. Other wise you can check out at the normal time and then if you want to shower you can come to us and ask for a room for 30 minutes so you can shower and change. We thought that was a great idea!
So the day of our flight we went to reception, didn't find any of the girls but this guy with blue eyes glasses and graysh hair. Didn't seem like he was very bothered on helping people, so we told him what the other girl told us the day before and asked if we could use the shower. He was very rude about it, almost didn't let us having it because 'we should have booked it before' eventhough the other lady booked us in. He should have checked the book first and then talk. I think that guy should not be in reception or in contact with any guests at all. Very rude and not caring.
Everything else in the hotel was great, I loved how it was close to the beach. I also loved how the swimming pool in lago 2 was almost always empty, and the one in lago 1 was always so busy. We could just stay in lago 2 and relax.
I would defintely reccomend hsm lago park!

  • Stayed: June 2014, travelled as a couple
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Thank Paola_Mallorca2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this reviewResponded 12 June 2014

Dear guest,

We are grateful for your evaluation and your commentary.

We are happy to know that you have enjoyed your holiday.

Our employees will be happy to learn of your positive remarks.

The direction of the hotel would like to confirm that all food is prepared fresh, except for the fruit juices, which are from concentrate. This is an area which will be improved, as well as the communication between receptionists to avoid future confusion.

We would like to apologise on behalf of the animator for offering you alcohol, he did not realise your current condition and only realised later that he had made a mistake.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

If booking Apartamentos HSM Lago Park stay in Lago Park 1 and not ll as there is a big difference.
The apartments are very big and have all the basic facilities. Rooms were very clean and we had two balconies in our apt. The pool area is very small and sunbathing all day is very difficult as it is between both complexes and a number of palm trees-like musical sunbeds! I wonder if this small pool facility could cope with all the people in high season.
Entertainment was very bad; the entertainer did not really seem suitable for the job but in fairness as it was off season he didn’t have too many participants. Night shows also were not goods but again these may improve as the season gets under way. All the staff were very good and very helpful especially at reception.
The location of the complex is very close to the beautiful beach and some good restaurants in the area. Smiths restaurant was very good-nice food, good service and cheaper than the others.
If you want to go to the port area you really have to take the bus or a taxi as it is too far to walk especially if you have kids.

Room Tip: request pool view as side sea view overlook street and you cannot really see the sea
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  • Stayed: May 2014, travelled with family
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1  Thank Cork2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this reviewResponded 10 June 2014

Dear guest,

We are grateful for your evaluation and your commentary.

We are happy to know that you have enjoyed your holiday and that you liked our service.

Our receptionists will be happy to learn of your positive remarks.

We have taken note of your concerns and your suggestions and we have passed this information on to the person who is responsible for that area.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014 via mobile

We have just spent a week self catering at these apartments..the one bedroom apartment was a super size with most things you would need, they were clean but showed there age a little..... however the service was great, maids came round everyday apart from weds & sat, the staff friendly and helpful and the location was brilliant..2 minute walk to the most beautiful beach with gentle shelving water and white sand..enough shops and restaurants to keep anyone going and a 10 minute bus ride to Alcudia for 1.60 euro..weather was brilliant..discovered a fantastic little bar called "Smiths" just opposite..fab food..lovely atmosphere and fantastic staff...overall a fabulous hotel..

Stayed: June 2014, travelled as a couple
1  Thank Wozd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this reviewResponded 9 June 2014

Dear guest,

We are grateful for your evaluation and your kind remarks.

We are happy to know that you liked our hotel and its location.

Our employees and our cleaning workforce will be happy to learn of your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

These apartments were very spacious and in a great location, close to the beach, shops and restaurants. Both pools were lovely and not too crowded. All the staff were extremely helpful and friendly. Would definitely recommend these apartments to anyone!

  • Stayed: May 2014, travelled with family
    • Value
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3  Thank Bek630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this reviewResponded 11 June 2014

Dear guest,

We are grateful for your evaluation and your kind remarks.

We are happy to know that you liked our hotel and its location and that you have enjoyed your holiday.

Our employees will be happy to learn of your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

Wonderful holiday, hotel was great, friendly staff, close to beach. Perfect location. Lots if restaurants with friendly staff, lots of activities. Perfect for families. Would definately go back again.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Low Cost Holidays
2  Thank Lindsey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this reviewResponded 9 June 2014

Dear guest,

We are grateful for your evaluation and your kind remarks.

We are happy to know that you liked our hotel and its location.

Our employees will be happy to learn of your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HSM Lago Park

Address: Carrer Lola s/n, 07458 Playa de Muro, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#2 Best Value Hotel in Playa de Muro
#13 On the Beach Hotel in Playa de Muro
#13 Family Hotel in Playa de Muro
#14 Romantic Hotel in Playa de Muro
Price Range: £34 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HSM Lago Park 3*
Number of rooms: 135
Official Description (provided by the hotel):
IN GENERAL: The 3 key complex HSM Lago Park offers fully equipped studios and apartments, it is a perfect choice for couples and families with children looking for comfort and good service at a reasonable price. Family and customer oriented atmosphere, as well as its location in Playa de Muro very close o the beach, makes the complex even more popular among tourists. The hotel opens from May to October. LOCATION: The hotel HSM Lago Park is situated in Playa de Muro, only 150 m away from a beautiful and sandy beach, the longest one in Majorca. Playa de Muro is part of Alcudia Bay, 8,5 km long, that begins in C'an Picafort and ends in Puerto de Alcudia. It is situated in the north east of the island, 52 km from Palma de Mallorca and 58 km from the airport. It is one of the most attractive resorts of Majorca, with its extensive and calm beaches, a perfect place for families with small children. It offers idyllic naturals spots, such as Natural Park of Albufera. Being one of the most important resorts, Alcudia Bay offers uncountable attractions: shops, bars, restaurants, water park "Hidropark", possibility to practice sports outdoors, where water sports and cycling stand out among others. Many cyclists choose this area thanks to its incredibly attractive cycling routes that offer different levels and also spectacular views. Golf lovers can also enjoy their favourite sport, the golf course Golf Aucanada is situated only 8 km away and it is one of the most modern and impressive golf courses of Majorca. The hotel offers good connections with the most interesting attractions and the bus stop is only 50 m away. ROOMS: The hotel offers comfortable studios and apartments, decorated in a traditional majorcan way. All rooms (both studios and apartments) with bathroom, air conditioning or heating, safety deposit box (extra charge), telephone, WIFI (extra charge), satellite TV and balcony. Roomy apartments consist of a bedroom and a living room with equipped kitchen. Studios offer a living room combined with a kitchen, equally equipped as apartments, but without a separate bedroom and with a sofa bed. NEW 2014: Refurbished PREMIUM APARTMENTS, following the latest tendencies in decoration, offer fresher & modern look, as well as more comfort and quality to be able to make the most of the apartments. They offer microwave and flat screen TV. Bathroom, also refurbished, with a shower and hairdryer. GASTRONOMY: The hotel offers self catering, bed & breakfast or half board (breakfast & dinner). The restaurant with a wide selection of hot and cold dishes, big variety of desserts and fruit, all served in buffet. Thematic buffets. Drinks in half board are not included in the price (dinner). FACILITIES: The complex consists of 2 buildings, there is the reception and restaurant in the main one. In each building there is a swimming pool for adults, with a separate area for children, terrace with sunbeds and sunshades. Bar service at the pool.Indoor bar. Spacious and comfortable common areas, games room. CHILDREN: The hotel offers for children: swimming pool, playground and mini club. Also available baby cots and high chairs in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car and rent a bike. We accept the following credit cards: Master Card, Visa. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Billiards (extra cost) and table tennis in the complex. Possibility to practice sports in the area. From 2014 the hotel HSM Lago Park also offers services specialised in cycling tourism with a room for storage, maintenance and cleaning of bicycles, as well as the information of the cycling routes, rent a bike, etc. ... more   less 
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Also Known As:
Apartamentos Hsm Lago Park Hotel Playa De Muro
HSM Lago Park Playa De Muro, Majorca

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