a nice hotel but i think we had a not so great experience, the hotel is in a great posistion on the beach, the area around is quite quite with some restaurants and lots of souvinier shops, which many looked quite tacky. As we are young couple we had to get a taxi to find somewhere more lively. I went with my boyfriend and we are both 21 and this hotel was not for our age group, we got stared at constantly by other guests, for whatever reason, maybe they knew we were english because most were german. we felt very uncomfortable walking to the bar as we got stared at all the way to our seats, this happened on a regular basis and quite annoying so we didnt stay there at night.
The hotel itself is clean and well presented although i was quite dissapointed with our room, it was in the main hotel and was very dated, this may have been the one of last ones to be updated as i seen other rooms which looked much better. The beds were very hard and the bedside tabes were not fitted properly as you could pull panels off them. plugs were in ridiculus places beside the bed and not around the dressing table. there was one which was for the lamp which i used for my hairdryer ect, but half way through the holiday it suddenly stopped working so had to use the ones by the besd which was very awkward.
had a large balcony but looked out on the shops but was still ok. would of prefered a apartmentas you get a fridge and cooking facilities if you get hungry. there is room service which said was from 6pm till 10pm in the information pack. we phoned at 9pm as we were peckish and got told is was closed, we explained that it said till 10 but they just refused. either they havnt updated the pack or they just couldnt be bothered.
The batroom was nice it was new and well finished and had a lovely walk in shower but we had an ant infestation, hundreds of them. i left a glass with some drink beside my bed one night and woke up to find itt was covered in ants, which i had been sleeping next to.
when we first arrived the reception staff were friendly but we were given no information whatsoever apart from dinner times, for example we had no idea if we could purchase beach towels or where to go.
on a better note the bar a dining staff work very hard and are very efficient, and always try to be friendly, there was a large selection of food lots of fish, hot and cold, the food was cooked really well too, the chefs are there constantly cooking fresh food, sometimes you forget there there but realise how hard they work.
overall wouldnt go again as a young couple, great for families and older couples though and would reccomend to them.
- Official Description (provided by the hotel):
- The perfect seashore destination for family holidays. We have everything you need for the whole family to enjoy a restful holiday in total peace and quiet. Situated on Playa de Muro beach in the Esperanza Resort Complex next to Playa Esperanza Hotel and Esperanza Park Apartments. ... more less
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- Also Known As:
- Playa Esperanza Hotel
- Playa Esperanza De Muro
- Hotel Playa Esperanza Playa De Muro, Majorca