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“Nightmare”

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Grupotel Alcudia Suite
Ranked #29 of 30 Hotels in Playa de Muro
Reviewed 1 October 2013

One of the worst hotels I've been so long. Our room was overbooked and the management did a really bad job dealing with this. Finally we were blackmailed to not claim back any money. Otherwise we'd have to change the room each day. No option with a 11 month old baby.

  • Stayed: September 2013
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16  Thank Goettl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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49 - 55 of 152 reviews

Reviewed 10 July 2013

The hotel has recently had its bathrooms and kitchenettes refurbished and they're really nice. Stayed in an apartment room that sleeps 4 people even though had bboked a studio. Got the apartment as had to spend the first night in their sister hotel grupotel port d'alcudia which is a 4* so they upgraded me for free. The kitchenette had a microwave, fridge, kettle, 2 ring hob and all the utensils you need. The food was ok some days were better than others but always found something to eat. The all inclusive drinks were mainly what you expect including some cocktails. The bar was always manned and there was rarely a queue. The entertainment at night did let the hotel down a there wasn't something on every night. There was a kids club which had mini disco most nights, the only downfall to this, as one of the very few english in the hotel, was that it was all in a different language. The maids were very friendly and the rooms got cleaned 5 days a week. Would def use this chain of hotels again (they have at least 4 in Alcudia), would like to see their 5* to compare.

Room Tip: the corner apartments have big balconys but room 318s view was blocked by big trees (you should be a...
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  • Stayed: July 2013, travelled solo
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1  Thank Red2305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2013

I stayed in a studio apartment in June and was pleasantly surprised how spacious it was; really roomy and excellent facilities. This hotel mostly has Portugese, Spanish and German guests, but this did not put me off in any way.

I agree, there are chips every evening, however there are plenty of other dishes to choose from. I found the food very satisfactory. The soup was always good and there was fish, chicken, paella, veal, in fact plenty of meat to choose from without having to opt for chips!

The staff are really lovely, very helpful and friendly, and made my stay a really pleasant experience.

All in all, great hotel, although not very impressed personally with Alcudia - more a family resort and not enough to do, so although I wouldn't probably go again, I still enjoyed it and the beach is fab - plus the weather was really good - Moi Bien!

Room Tip: I highly recommend the studios; really spacious
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  • Stayed: June 2013, travelled solo
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1  Thank Julesgorgeous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2013

I've stayed for 1 week, last August. I'd say nice, wide suites.. You cross the street and enjoy a wonderful beach with a spectacular see. That's the main reason to stay.
Good compromise quality/price.

Room Tip: The upper floors, for the view!
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  • Stayed: August 2012, travelled with friends
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1  Thank Rocco F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2012

Due to it being a late booking, myself and my friend were pleasantly surprised by this hotel. The room was incredibly spacious, it was clean and comfortable. The staff were helpful, polite and knowledgable- more so actually than our Thompson rep. The pool area was large enough although full of German families so not so great if you want to relax quietly. The food was the only real problem, we chose to pay for half board but barely ate in the hotel restaurant as the food wasn't particularly nice. The location had pros and cons, was far enough away from the more lively area of Alcudia to be able to sleep without a lot of noise and the beach, which was just across the road, was a lot quieter than the beaches closer to the main strip, but it did mean a half an hour walk (at least) to get to most places. Overall a pleasant hotel!

  • Stayed: June 2012, travelled with friends
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2  Thank Cqs9929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2011

Myself and my wife stayed at this hotel in June 2011 after originally booking another Grupotel hotel only to find this was overbooked when we arrived so after much hassle we were offered the Alcudia suites. At first I was apprehensive as I didn't really want to stay in suites but I have to say that when we arrived my worries were unfounded. The hotel is really clean and modern and although we found that there are many German tourists at there this wasn't a problem to us as some Brits can be loud so we had no issues with this. The food at the hotel was really nice with a wide variety to choose from. Rooms were clean, tidy and spacious and the location of the hotel is excellent and only 5 minutes walk to the beach. The staff at the hotel are really good and a special mention should go out to Manuel who really was funny and really made an effort to please. Overall we would stay at this hotel/suite again and would recommend it to anyone.

  • Stayed: June 2011, travelled as a couple
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5  Thank Jaseace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2011

I would recommend staying at this hotel as it was really good for the price as we paid all Inclusive and got our moneys worth for the food and drink.
Although there wasnt many english people at this hotel and was more catered for the germans this is not a bad thing as english people can be quite loud at hotel resorts - it was nice and relaxin atmosphere throughout the hotel which was nice when we laid by the pool.
Although it would of been nice if there was more to do for english people - overall i was on a break with my boyfriend and we was out on day trips and goin out on the night to the nearby clubs and bars and restuarant.
We only really used the hotel for the option of having food and drink there - the food was very nice but again at times it was a mix match of food as it was a buffet style so sometimes you never really got anythin that went together.
The hotel itself was very clean and there was good faciliies to use uich as the tennis courts, gym sauna and indoor swiimimg pool and the beach wasnt too far away - the alcudia beach is beautiful and it was worth staying at the hotel to be able to walk 5 mins down the road to the beach :)
i would recommend going to this hotel for young couples as we really enjoyed hotel although i wouldnt really recommend english families to go as there wouldnt be much for them to do as most of the families that go there speak german but again it all depends what people like.

  • Stayed: June 2011, travelled as a couple
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1  Thank steph_88Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grupotel Alcudia Suite

Address: Calle Else Hetzel 4, 07458 Playa de Muro, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#16 Romantic Hotel in Playa de Muro
#20 Luxury Hotel in Playa de Muro
#23 Family Hotel in Playa de Muro
Price Range: £83 - £291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grupotel Alcudia Suite 4*
Number of rooms: 122
Official Description (provided by the hotel):
Situated 200m to beach across main road. Apartments & studios: Lounge with 2 sofa beds, kitchen, bathroom. Heating/ air-conditioning. Direct dial telephone. Satellite TV. Terrace / balcony. Apartments bedrooms have twin beds. Sport & leisure: Swimming pool with children's pool. Table tennis. Children's playground. Miniclub. Evening shows. Gastronomy: Lounge bar with terrace. Snack bar restaurant. Varied breakfast buffet. Special services: Babysitting service on request. Car, bike and motorbike rental. Excursions with Grupotel Natur. ... more   less 
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Also Known As:
Grupotel Alcudia Hotel Playa De Muro
Grupotel Alcudia Suite Hotel
Grupotel Alcudia Suite Playa De Muro, Majorca

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