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“Great hotel”
Review of Eix Lagotel

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Eix Lagotel
Ranked #19 of 30 Hotels in Playa de Muro
Reviewed 18 May 2014

Just returned from a 4 night stay at the Lagotel 13-17 May 2014, booked online as a bit of a bargain break cost just over £100 each for the stay all inclusive, found lots of good deals online but after reading reviews on tripadvisor we decided on Lagotel.

Wasn't expecting the greatest even though reviews were good as it was so cheap but we were all very impressed, travelled with 5 adults and one 4 year old child, stayed in 3 twin rooms 514, 515 and 516 lakeside view. The rooms were modern and stylish with 2 single beds and a sofa that could convert to 2 further single beds, large balcony, flat screen tv (including most main uk channels), fridge hidden away in a cupboard!! Bathroom had bath/shower, bidet, toilet and sink, a hairdryer is provided plus hand wash, shower gel and towels . Everything is spotless and the maids did a great job daily.

The food was really nice great choices of hot and cold dishes at each meal and always fresh, one of the party is vegetarian and although there was only one day when there was an actual vegetarian meal(lasagne) she was never stuck for something to eat as there was always plenty of choice, it was quite busy on the Saturday and a little hectic in the dining room but suppose that's to be expected in a large hotel. Drinks were ok, serve yourself wine, beer, soft drinks, fresh juices, water, tea and coffee for spirits you have to queue to be served at the main bar but this was never a problem. Snack bars near pools served usual burgers, chicken nuggets, pizza, chips e.t.c not the best but ok for hungry kids if you can't drag them away from the pools which were excellent, clean and safe areas for little ones also plenty of sunbeds to go around.

Entertainment was ok plenty to do in the day if you get bored with sunbathing, darts, football, mini golf, pedaloes, on lake etc, usual games room air hockey.... Evenings was mini disco from 20:30 then adults entertainment, bingo, dancers, singers, magicians. Free wifi but most people could only pick it up in reception.

Hotel runs a bus service to beach every half hour but it is only a 10min walk and probably takes as long on bus with the one way streets. Beach is lovely golden sand and clean with life guards present. There are a few bars and shops as well.

Probably a lot more to the hotel than I've mentioned but all in all this is a great place to stay in a lovely location if you don't want a magaluf style holiday!! Staff were great and very hard working I can't fault it at all and would definitely recommend

Room Tip: We were lakeside bit breezy and no sun after around 14:00 but definitely quieter in the evenings, ni...
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  • Stayed: May 2014, travelled with family
    • Value
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    • Sleep Quality
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9  Thank Miss_Bongo1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ricardeix, e-commerce at Eix Lagotel, responded to this reviewResponded 23 May 2014

Dear Guest
We have enjoyed Reading your review.
Thanks a lot, we will keep working hart.
Hope to see you again
best regards
Your Lagotel team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 17 May 2014 via mobile

We have just returned from one if the most relaxing weeks we have ever had. We were lucky enough to have a lake view room as I can imagine it could get quite loud with rooms over looking the pool area. Food was as expected although a vegetarian would have struggled for the first few days but the leek pie and vegetarian lasagne was fantastic. We used the pool area across at Breezers club mostly as it was quiter. Couple of things it would be great to have extra pillows in the rooms as we had to request these also wifi area extended would be helpful.
We would definitely return thank you for a lovely week.

Stayed: May 2014, travelled as a couple
3  Thank GillianCos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ricardeix, e-commerce at Eix Lagotel, responded to this reviewResponded 23 May 2014

Hola
We thank you!!
Thanks for your stay in our resort and thanks for your review. Both, positives and negatives will help us to improove.
Hope to see you again.
Best regards
Your Lagotel team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

We arrived at 3am and the receptionist was nice enough to unlock the dining area so we could get drinks and a snack. We were so tired we were ready to drop so this was nice. I admit now that it would have been good to be given more information about the hotel at this point - free bus service (we found out about this on the last day) and the nearby train - I do admit at this point we were too tired to take much in but maybe more information in the room booklet such as bus timetable would be helpful.

The rooms and main areas were very clean - we were overlooking the pools so it could get a little noisy at night from the bar - but nothing unexpected.

I have read reviews about the food and I'm not sure what some people were expecting. Yes it's all inclusive but that doesn't mean a la carte. We stayed for 7 days and every day there was a different choice for main meals and desserts - with plenty of fresh fruit and vegetables on offer too. The difficulty with catering for all inclusive is you have to cater for many tastes - so I had no problem with having nuggets, pasta, chips and even my husband who is quite fussy found something to eat every day - wish the creamy mash had been on more than once - that was delicious!

There are two pool areas - one near the main hotel and the other ssssh is just across the road and is open from 10 until 6 - we preferred this one as it tended to be mostly adults that were over so it was more peaceful.

The only things we had to complain about was the poor Wi-Fi signal and the charges for things like tennis and mini golf (which was very delapidated - broken signs and numbers) which I feel should be included. I would have no objection to paying for spa treatments etc though these did not seem to be on offer during our stay. Also the area surrounding the hotel is a little rundown (broken pavements, wasteground spoil the walk to the beautiful beach (not something the hotel has control over of course).

If we returned to Playa de Muro we would stay again.

Room Tip: Lake side rooms would probably be quieter
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  • Stayed: May 2014, travelled as a couple
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    • Cleanliness
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1  Thank LesleyCMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ricardeix, e-commerce at Eix Lagotel, responded to this reviewResponded 23 May 2014

Dear guest
Thanks a lot for having choosed us to spend your holidays and also thanks vor your nice and helpful review.
We hope to see you again.
Best regards
Your Lagotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

We have just returned from a week here at the Lagotel. The room (333) was clean and modern, HD TV with BBC and ITV UK channels. Bathroom with bidet, hairdryer, clean towels, shower over bath and bottle of washing gel. There was a good selection of quality food at all mealtimes in the restaurant and drinks on tap all day. All the Hotel stall seemed to be working well doing a good job with the customer in mind. Entertainment was OK, lots of stuff for little kids and even big ones. Thanks Fabien, I might be back to improve my air rifle shooting score!
We had no car but it is a 15 min walk to the beach and local shops or 5 mins on the regular free hotel shuttle bus. Alcudia port took about an hour to walk, very nice along the beach.
Two nice large deep swimming pools and kids pools were nice to use or lounge around. The bars there had simple snack food and drinks on tap.
It is not 5 star but very good for the money. We would go back to this one. David & Jill

Room Tip: We had a good view at the back. Sunny later in the day.
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  • Stayed: May 2014, travelled as a couple
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3  Thank FlightDAJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ricardeix, e-commerce at Eix Lagotel, responded to this reviewResponded 23 May 2014

Hola
Thanks for your stay in our hotel and for your positive review.
We will keep working hard and trying to improove.
Hope to se you again.
Best regards
Your Lagotel team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014 via mobile

I had the unfortunate pleasure of staying here for 3 days this week. I had been staying in the fantastic coma gran Sa Coma untill my wife was admitted to the hospital next door for 3 days. I booked myself and my 2 year old daugther in on an allinc option for 3 days. The hotel was clean tidy but had a very ghostly feel about it. Seemed loads to do but didnt get the chance. Where i felt dissapointed was the food. If i had come here on a holiday i.would have asked for a refund. There was nothing apart from chips for my daughter to eat , there was no variety and many off the counters were empty. The food was bland and tastless and luke warm. The last allinc i stayed in was in Kenya and they had themed nights , live cooking stations , they cooked fresh to order etc. There was none of this just canteen food. Thanks for putting us up in a tough time but the standards need to be improved.

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Markyd83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ricardeix, e-commerce at Eix Lagotel, responded to this reviewResponded 14 May 2014

Dear Guest
Thanks for your stay in our Hotel, we hope your wife is allready better.
Also thanks for your review wich will help us to improove as much as posible.
Kind regards
Your Lagotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

On arrival the hotel looks clean, the reception staff are all polite, friendly and willing to help. Especially Marga, who always had a smile and her willingness to help was second to none, an absolute asset to the hotel.

The rooms have all been decorated and refurbished over the winter months, so once in the room they were exceptionally clean and fresh with modern furniture. We had a room overlooking the lake, lovely view and I suspect in high season a little quieter. Rooms cleaned every day, apart from sundays, however if you leave the towels in the bath they are replaced with clean ones every day.

For an all inclusive hotel the food was fantastic, breakfast consisted of a choice of cereals, fabulous fresh fruit, toast, bread, cold meats and cheeses, pastries and traditional English cooked breakfast... always hot and replenished constantly. Lunch was excellent too, the outdoor pool bar also served burgers, hotdogs, nuggets, fries and salad until 17.00/18.00. Dinner was fabulous, always a yummy soup, plenty of variety meat dishes, fish dishes, paella, pasta, salad, cold meats, beautiful desserts too along with cheese and biscuits. This is not A La Carte so do not expect it to be, but for a buffet style restaurant it is perfect.

New sunbeds surround a beautiful pool area and the gardens are well maintained. PLEASE NOTE: there is an additional pool area directly across the road, literally walk out of a gate, over a very very quiet road, through another gate and into another beautifully well kept pool area. The food bar this side was open until 18.00 and was our preferred choice as it was a little more peaceful than the main hotel. Definitely worth a visit.

The hotel operate a courtesy bus that operates every 30 minutes, Mon-Fri 09.30 - 21.00. However the beach is only a ten minute walk away. This is a must, beautiful white sandy beaches and crystal clear waters. Two Sunbeds and a Parasol is 10.65 euros, money well spent... stunning!!

All in all a brilliant hotel, good food, clean rooms, friendly, smiley staff... Perfect Holiday!!!

REMEMBER: the lake attracts more mosquito's than normal, therefore don't forget your mozzy spray.

Suggestions for the Hotel: purely constructive and not a criticism... consider small bottles of water as part of the all inclusive deal, expand the Wi-Fi area, reception and the foyer often get busy. Maybe look for alternative game instead of Bingo every night, a little repetitive... other than that fab hotel!!

Room Tip: Lake View Room should be a little quieter in high season... we stayed in 317!!
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  • Stayed: May 2014, travelled with friends
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    • Service
3  Thank dottielottie1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ricardeix, e-commerce at Eix Lagotel, responded to this reviewResponded 14 May 2014

Dear Guest
Thanks for your stay in our hotel and for your lovely and constructive review.
We hope to see you again.
Best regards
Your Lagotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2014

We could not find fault with the hotel,we wished we had booked for longer,would go back again. Staff very friendly.had lovely room over looking pool.the food was very good,plenty of variety. Would be good if had 24/7 tea and coffee available.less bingo as not everyone likes it.more live music would be good.go with no frills trips especially Juan the guide he was great.

Room Tip: Numbers 431 and 432 lovely rooms
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  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank susang55james
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ricardeix, e-commerce at Eix Lagotel, responded to this reviewResponded 14 May 2014

Hola
Thanks for your stay and for your nice review. Happy guests makes us happy.
Hope to see you again and hope you can come longer time.
Kind regards
Your Lagotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Eix Lagotel

Address: Circuit del Llac s/n | Urbanizacion las Gaviotas, 07458 Playa de Muro, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Playa de Muro
#18 Romantic Hotel in Playa de Muro
#20 Family Hotel in Playa de Muro
Price Range: £43 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Eix Lagotel 3*
Number of rooms: 340
Official Description (provided by the hotel):
A complex comprising hotel and apartments in the Platja de Muro, situated next to the natural park of s’Albufera. The park is formed by grassy areas, dunes and salt marshes and is of great ornithological and scenic value, and is surrounded by two gardens of approximately 200m² each with a lake and jetty. ... more   less 
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Also Known As:
Lagotel Hotel Playa De Muro
Lagotel Alcudia
Lagotel Majorca
Eix Lagotel Playa De Muro, Majorca

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