We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“All inclusive on a Budget”
Review of Eix Lagotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Eix Lagotel
Ranked #16 of 30 Hotels in Playa de Muro
Nottingham
Level 5 Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“All inclusive on a Budget”
Reviewed 3 June 2014

Family of 3 (2 x Adults - 1 x 10 year old girl) stayed for a week during half term. We booked the flights through Thomson and the accommodation direct with the hotel. This also included free transfers (more on that later).
When we arrived (about 3am) we were quickly checked in and offered food and drink but we just wanted to sleep. We had room 238 which is set back and so doesn't really get any sun on it morning or evening. TV and fridge in room although fridge didn't seem to work. TV had wide variety of English channels. Daughters bed was really hard and we asked for an additional mattress and some extra pillows at reception.
Food is breakfast, lunch and evening meals with snack available at the side of the pool. Availability and variety was very good and no massive queues. Drinks are self serve for beer, wine, tea coffee, slushies and cold drinks.
Pools are excellent although v. cold while we were there. Sunbeds are nice quality (most look brand new) and plenty of them although the poor weather could have had something to do with that - 3 days of rain and a hailstorm!)
Hotel is 10 minutes walk away from a lovely sandy beach (about 10 Euros for 2 sunbeds) and about 45 mins-1 hour walk from Alcudia (10 Euros in a taxi).
Entertainment is generally good - activities are offered during the day (football, table tennis, pool, darts, shooting, archery etc). Most seem to be organised by Fabian who gets on with kids and adults alike and enjoys a bit of a laugh and a debate on football. Then you have the standard kids disco for 1/2 hour at about 8.30pm, followed by bingo (chance to win about 400 Euros every night) and then some variety act (most good, a couple are a bit dull but it depends what you like).
For the price I paid I have to rate this hotel as Very Good but I wouldn't want to pay any more than I did.
The transfer to the hotel went without a hitch however I asked reception to check my pick up time for departure which he did (midnight). I also asked if I needed to check again in case it changed and I was assured that it wouldn't. When we went to reception to check out we were told that our transfer had arrived 45 minutes earlier than we expected and we had missed it. After a couple of phone calls we were told that we would have to pay for a taxi (about 80 Euros) and then reclaim the money when we got home. I said that this wasn't acceptable and after a while (and a few phone calls) all was sorted. This wasn't really anybodies fault (apart from the guy on reception who didn't anticipate a change in pick up time) but it was something we could have done without at the end of the holiday and especially at that time of night. Definitely one to be aware of if transfers are through hotel).
I would happily recommend this hotel although because of the weather I would probably give the whole area a miss, especially at this time of year.

Room Tip: Try to avoid rooms x36 - x39. They are set back so miss the sun. Ask for extra pillows.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank chris2105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ricardeix, e-commerce at Eix Lagotel, responded to this review, 18 June 2014
Dear Guest
Thanks for your stay and for your review. Sorry about the problema with the transfer to the airport. Of course we offer free transfer willing to give a better service and this time was not exactly good, we will check again procedures and improove them. Sorry again.
Hope to see you again.
Best regards
Lagotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,125 reviews from our community

Traveller rating
    725
    846
    364
    123
    67
See reviews for
1,262
425
22
Business
0
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (581)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Devon
Level 4 Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 3 June 2014

We are just back from our third visit to the Lagotel and still absolutely love the place. From the moment we arrived the reception staff, in fact all of the hotel staff remembered us from last year and were extremely friendly and welcoming. There is just something special about this place (it even has it's own group on facebook for people that love it) and despite the odd negative review on here you will always find that most people that visit the Lagotel LOVE IT and go back time and time again. The food is fantastic the entertainment is second to none and the staff are amazing so what else can you ask for?
In fact we love it so much we are going back in August.

  • Stayed May 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
6 Thank br1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ricardeix, e-commerce at Eix Lagotel, responded to this review, 18 June 2014
Dear Guest.
Thanks a lot for your three previous visits to Lagotel, thanks for the next visit in August and specially thanks for your nice review.
Hope to see you in August.
Best regards
Your Lagotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 June 2014 via mobile

We arrived at this hotel and I have to say it was lovely. We got in late they opened da restraunt for us to have something to eat. The staff were friendly. My 2year loved it. The evening entertainment was different every night which was brilliant. The food was very good. Went all inclusive and I will be coming back again.

Stayed May 2014, travelled with family
Helpful?
7 Thank Stephanie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ricardeix, e-commerce at Eix Lagotel, responded to this review, 18 June 2014
Dear Stephanie.
Thank you for choosing us to spend your holidays and for the nice opinión about our hotel and services.
We hope to see you again.
Greetings from Mallorca
Lagotel team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 June 2014

What a fabulous place..(2 adults 1 child age 6) Rooms great.. Could have done with a kettle and iron..Food good.. A little repetitive at pool bars..Entertainment spot on.. Fabion is a legend!! Son loved playing football, tennis and golf everyday..Pools lovely..school hols and loads of sun beds..This was our first all inclusive and we were really impressed and will definitely be rebooking for next year !

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Sheffteacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ricardeix, e-commerce at Eix Lagotel, responded to this review, 18 June 2014
Dear Guest
Thanks for your stay in lagotel and for your review. We are happy to know that you have enjoyed your stay with us.
We hope to see you again.
Best regards
Lagotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 June 2014 via mobile

What a lovely holiday our family has just had, (2 adults, 1 child, 5yrs old). Transfer time was around 1 hour which is not at all bad. On arrival we checked in and the staff were brilliant, fast and efficient. First impressions of our room, I was amazed, the room was spotless and very modern, rooms made up daily, however the hygiene in the bathroom was a different story, the bath was never cleaned out and there was also a really strong smell of wee. I couldn't work out if this was coming from the bidet or the drains, for me this was the only down side to our accommodation.
We once required maintenance (our own fault), and within 30 mins they were with us, also requested extra pillows from a gentleman on reception in the evening (around 9pm) and we had those pretty fast.
The man and the lady that worked on an afternoon in reception could never do enough for you and nothing was too much trouble and they both spoke excellent English.
Swimming pools, we spent most of our time in the swimming pool over the road which was brilliant. Our little boy loved the three pools and the snack bar over there, everywhere over there was spotless even the toilets.
Food hall was also tidy and was also run efficiently, the staff would take your plate away as soon as you moved it away from yourself. Food was okay, limited choice but what they had was very nice. The puddings/desserts were amazing and out of this world, I never eat desserts when I'm away but did this time, wow.
Entertainment we didn't bother, not because it wasn't any good, but just because our little boy wasn't interested in it.
The location was perfect, with a 10 min walk or 2 min shuttle bus (brilliant service) to what is a beautiful beach. Also bus rides to Alcudia and to Port de Alcudia, that is a lovely place to go and walk round with all the boats def worth a walk and the town is lovely.
Overall this was a fantastic family holiday.
The only down side was our bathroom and if management are reading this then the room was 112, please do go and have a look and a smell! Thank you Lagotel.

Stayed May 2014, travelled with family
Helpful?
8 Thank Michaela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ricardeix, e-commerce at Eix Lagotel, responded to this review, 18 June 2014
Dear Michaela
Thanks for your stay in our Hotel and thanks for your nice review. Sorry about the smell in the bathroom, for sure we will go and fix it like we should have done while you where there... sorry again.
Hope to see you again.
Best regards
Lagotel team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 May 2014

I have just returned from a week at this hotel and will never go again or recommend it to anyone:(
When we arrived ( 2 adults, 4 children age 18mth, 4,6,8 ) 5 suitcases and 3 bags plus 2 buggies the coach driver put them in road no one came to help us in therefore we had to do relays into the reception keeping close eye on the children :( we then got a key to our room which on booking was 2 bedroom! Family room only to find a poky bedroom with 2 beds in and twin beds single sofa bed a cot in TV room ! We went down to reception 9.15pm and complained only to be told by a miserable bad mannered man there is nothing we can do until the morning as all 2 beds needed cleaning :( we where then told the restaurant was closed for cleaning and would have to wait until 10pm and there would be some food available :( I wouldn't feed my dogs the rubbish they expected children to eat that time of night. The next day we went back about room and had to argue with staff on what 2 bedrooms means :( needless to say we got no where . The hotel was clean and basic the food at lunch was pizza. Hotdogs, burgers and cold chips or you. Old questions at restaurant for a few slightly diff things. At night we had to argue with waiting on staff where we could sit because certain parts where closed :( the food was same most nights boring unhealthy rubbish. The only good things where the pools and the drinks not to bad! Oh and I lost a few pounds in weight so if you need too, you can go stay there probably better than a health club an a bit cheaper!

Room Tip: Don't know
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mx52003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N Ireland
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 May 2014

Just back today from a wonderful week spent in Playa de Muro in this fantastic hotel. The first high point of the stay was that when were getting checked in we were informed that we had been upgraded for free to a family room (102). We had a lovely spacious room with a double bed, private bathroom (bath, shower, toilet, bidet, toilet, whb), a spare bedroom, a fridge, a flat screen tv (plenty of channels in English), two huge wardrobes and a private balcony (with table and chairs and clothes drier) overlooking the beautiful lake. Superb!
This is the first time we had ever done an all inclusive holiday so did not really know what to expect. We were majorly impressed by the fantastic selection of food for breakfast, lunch and dinner. There is everything you could possibly want and more (I'm now addicted to banana ice cream!!). Drinks wise, it was serve yourself to wine, sangria, beer, juice, soft drinks, tea/coffee and lovely cocktails were available between 7pm and 11pm (behind bar). There were also a large choice of spirits behind the bar. If you missed lunch or were peckish between the set mealtimes there were a variety of snacks available at the bar all day - what more could you ask for!
The beach and shops are about 10 mins walk but there's a free shuttle bus every 30 mins. The beach is gorgeous and the pools at the hotel are just fab. For sun worshippers there's any amount of sun loungers around the large pool areas and lots more seating in the outside bar area. For families there's lots of activities to keep the kids occupied and from what I could see the young ones were having a great time.
There were a few 'bad weather days' during our visit, but to watch thunderstorms over the lake was fabulous in itself.
We did a bit of nightclubbing during our visit after the evening entertainment at the hotel - there was a great rock band on Monday night :) We headed to a club down on the beach on the Saturday night and to the Banana Club in Alcudia on the Monday night. It's still early in the season so a bit dead for clubbing (and expensive) but that's to be expected.
Shopping wise, head to Alcudia or C'an Picafort for decent shops as the shops in Playa de Muro are basically all the same and not great. Taxis are about 8 euros +/- to both places, buses about 2 euros pp each way.
Medication wise, I spilled water around my inhalers, rendering them useless (it happens! :)). I panicked a little but spoke to a guy at the desk who advised me to head to the pharmacy near the beach. I chatted to the pharmacist and my inhalers were replaced for 3.50 euro each - relief! This is just one example of how helpful the hotel staff are - they were all really helpful to us throughout our stay.
In a nutshell, really well-run hotel, great food and drink, great value for money (we got a great deal), lots of entertainment for kids and adults and there's so much more than I've even mentioned. Thanks to all at Lagotel for being so accommodating and for the lovely experience. Muchas gracias!!

Room Tip: Hard to say - Lakeside, lovely view of the lake but more chance of mosquitoes? We asked for a doub...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank blackrocker79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ricardeix, e-commerce at Eix Lagotel, responded to this review, 18 June 2014
Dear Guest
We say Muchas Gracias to you!!!
Thanks a lot for choosing our hotel to spend your holidays and specially thanks for your nice review. We will keep working hard and trying to improove.
Hope te see yoy again.
Best regards
Lagotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Playa de Muro
1.5 mi away
Sol Alcudia Center Apartamentos
Sol Alcudia Center Apartamentos
#14 of 48 in Port d'Alcudia
1,493 reviews
0.6 mi away
Viva Blue & Spa
Viva Blue & Spa
#1 of 30 in Playa de Muro
1,059 reviews
4.9 mi away
Aparthotel Club del Sol
Aparthotel Club del Sol
#22 of 29 in Port de Pollenca
69 reviews
Show Prices
Show Prices
Show Prices
25.6 mi away
Club Cala Romani
Club Cala Romani
#11 of 13 in Calas de Majorca
2,968 reviews
32.3 mi away
BQ Belvedere Hotel
BQ Belvedere Hotel
#27 of 74 in Palma de Mallorca
2,113 reviews
36.9 mi away
Sol Katmandu Park & Resort
Show Prices
Show Prices
Show Prices

Been to Eix Lagotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Eix Lagotel

Property: Eix Lagotel
Address: Circuit del Llac s/n | Urbanizacion las Gaviotas, 07458 Playa de Muro, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Playa de Muro
#18 Romantic Hotel in Playa de Muro
#20 Family Hotel in Playa de Muro
Price Range (Based on Average Rates): £
Hotel Class:3 star — Eix Lagotel 3*
Number of rooms: 340
Official Description (provided by the hotel):
A complex comprising hotel and apartments in the Platja de Muro, situated next to the natural park of s’Albufera. The park is formed by grassy areas, dunes and salt marshes and is of great ornithological and scenic value, and is surrounded by two gardens of approximately 200m² each with a lake and jetty. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Jet2Holidays , Priceline, Booking.com, Onthebeach, Odigeo, TripOnline SA, HotelQuickly and Evoline ltd so you can book your Eix Lagotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Lagotel Hotel Playa De Muro
Lagotel Alcudia
Lagotel Majorca
Eix Lagotel Playa De Muro, Majorca

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing