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“Brialliant Hotel”
Review of Eix Lagotel

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Eix Lagotel
Ranked #15 of 30 Hotels in Playa de Muro
Kent, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Brialliant Hotel”
Reviewed 12 August 2014

Went with my husband and 7 year old daughters and my my and dad. We had such a brialliant time. The hotel is clean and staff are friendly, an excellent choice of food and drink. The entertainment was really good and the hotel reps brilliant. I was concerned when I booked that the kids club wasn't Thompson run but I shouldn't have been worried. They were excellent and very security concious I was happy to let my children go and they loved every minute. Always free activities run throughout the day if you don't just want to sit around the pool and only a 10 minute walk from the beach, the hotel run a shuttle bus every half hour for their guests if you would prefer to be taken. I am defeintley coming back to this hotel ideal for families maybe wouldn't recommend if you are a couple looking for a quiet break.

Room Tip: If you face the pool you will hear the entertainment, some like this as they stayed on the balconys...
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Maxine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eix-Hotels, e-commerce at Eix Lagotel, responded to this review, 8 September 2014
Hola
Muchas gracias, we loved Reading your review.
Hope to see you again.
Kind regards
Lagotel team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (567)
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English first
Portrush, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 11 August 2014

Stayed at the lagotel from the 25th july until the 4th aug, 10 nighst all inclusive as a family of 5, 2 adults, 2 teens and 1 child and what a great time was had by all.
Arrived in the early hours to a quick check in and a bonus of bread rolls, salads, meats and drinks been left in the restaurant.
Room was a one bedroom, family room on the 3rd floor with lovely views of the lake, which had plenty of wardrobe space for us all. Room was cleaned mon til sat and towels and bins emptied everyday. Welcome bonus this year was a fridge with a small freezer which was great to keep drinks cold, the room didn't have this in 2012. Only downside was I found the beds very uncomfortable. ( shampoo and shower gel provided)
The pools are beautiful, main pool huge and lots of space for everyone, although be prepared to queue from 8am for the sunbed dash at 9am when the gates open. The pool with the entertainment is the main one, if you want peace and quiet the breezers pool is across the road.
Safety deposit boxes can be hired at the cost of 2 euros 50 cents a day with a 5 euro deposit which is given back to you when key is returned.
Breakfast is the usual fried egg, bacon, sausages, beans etc, although you can have cereal, fruit, yoghurts, toast, cold meats, bread rolls.
Lunch in the restaurant consisted of pasta, chips, meats, cold meats, salads, rolls, nuggets, fish, wedges, and dinner was similar but some nights they had a chef carving meat which was delicious. loads of cakes which were very light and lots of ice cream, jelly and chocolate sauce.
My little boy is a very fussy eater and there was always plenty that he liked and never once did he go hungry, also its self serve drinks, apart from getting tea and coffee at breakfast the only other place you could get them was in the main bar.
Snack bar was very good, opens at 10am so if you miss breakfast, there are rolls, fruits, chips, nuggets, pizza and frankfruters. Drinks at the snack bar are all self service, water, beer, pepsi, 7up, cas orange, caz lemon.
Main bar opens at 10am with all your soft drinks, wine, tea, coffee, sangria and 3 or 4 flavours of slush puppies which the kids loved. ice cream freezer opens at midday, flavours are vanilla, strawberry and vanilla, chocolate and nuts these come in small tubs. (spirits are not self serve)
If you want a birthday cake made, order it at the main bar they have two different flavours and a few different sizes.
Medical Service, the hotel has a first aid clinic and daily doctor visit. ( pay doctor direct)
Free shuttle to the beach, mon to fri shuttle runs every half hour from 9.30 to 9pm. Sat from 9.30 to 5pm, sunday 9.30- 5.30pm.
Excellent range of entertainment during the day for little ones up to adults which is all organised by Fabian who is a lovely guy that makes you feel welcome and works hard night and day.
Evening entertainment was the usual kiddies mini disco followed by bingo which depending on how many play the full house can be 400 euros, after this they had different shows on which we either loved or bored us. ( maybe this was because we seen it in 2012)
Alcudia market is beautiful, lovely quint streets and loads of bargains to be had. bus can be got from playa de muro and cost approx. 1 euro 25 but please remember they pack the bus full.
We never went on any trips as we like to stay around the pool.
reception staff were very helpful whenever I asked for anything. Free wifi in reception and other hot spots although can be slow due to the amount of teenagers on it lol.
Mossies are everywhere as you are on the lake, although we only got one bite in our whole stay, we used suncream with insect repellent and after sun before we went out in the evening and before bed which had insect repellent and also burnt coils on the balcony in the evening.
We all had a great holiday and will return. Recommended to families with small kids to teenagers very safe, beautiful, fun and you will meet loads of lovely people

I hope I covered everything, although if you want any other info I will be more that happy to help.
Enjoy your holiday its what you make of it and remember its a 3 star.

Some Prices and Times

safety deposit, 2 euro 50 a day with a 5 euro deposit
machines and driers 3 euro
taxi from playa de muro to belleve strip approx. 6 euro
football for kids in the evening 2 euro
hamster ball in the pool 6 euro (usually a mon afternoon)
tennis 10 euro for an hour
bus from playa de muro to alcudia market approx. 1 euro 25
shop in hotel airbeds ranging from 11 euro up
bingo 1 euro a ticket or 6 tickets for 5 euros

meal times:
Breakfast 8.00am til 10.30am
Lunch 1.30pm til 3pm
Dinner 6.30pm til 9pm
Snack bar 10am til 5pm

Main pool open 9am to 9mp
Breezers pool 9am to 6 pm

Rooms to be vacated by 12 noon, luggage room and showers available
24 hour reception.

Room Tip: rooms overlooking the lake are beautiful
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
51 Thank missholidaynireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eix-Hotels, e-commerce at Eix Lagotel, responded to this review, 8 September 2014
Hola
We are very happy to know that you have enjoyed your stay in Lagotel.
Thanks a lot for choosing us again and for your nice review.
we hope to see you son.
best regards
Lagotel team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stevenage, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 August 2014

A really friendly hotel with great size rooms. cleaned to a high standard. Kids club and entertainment great for families with a great variety of food. I went with my children aged 20 months to the age of 14, they all had a great time as did i.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
5 Thank Annette273
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eix-Hotels, e-commerce at Eix Lagotel, responded to this review, 8 September 2014
Hola
Muchas gracis. Happy guests makes us happy.
Hope to see you again.
Best regards
Lagotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 August 2014 via mobile

Me, my husband and 2 children 3 and 6 years have just returned home this morning from a 2 week holiday at the lagotel and didnt want to leave! Amazing value for money and in my view should be a 4*! Staff helpful and friendly, food tasty and plentiful and the setting and pools are stunning. I heard a lot about the mozzies before we went so went prepaired and i hardly saw any! I did get bit twice but on the day before we left which didnt bother me. The rooms were lovely with a large flat screen tv, a fridge and also hairdryer provided. Self service food and drink by the pool (spirits from the main bar inside) the pools were lovely and yes there was the 'sunbed run' but we just used breezers pool across the road which wasnt as much as a rush but still had to que. The entertainment staff were amazing. Fabian had them all involved and my son loved the football on a tues, weds and thursday for an hour at night while my daughter did mini disco. All in all its the best hotel we have stayed at and are even already looking to book for next year. Thankyou Lagotel and hopefully see you next year!

Stayed August 2014, travelled with family
Helpful?
7 Thank zoeweb32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eix-Hotels, e-commerce at Eix Lagotel, responded to this review, 8 September 2014
Dear Guest
We loved your review. Thanks a lot for choosing our hotel to spend your holidays and for your nice words about us.
We hope to see you again.
Best regards
Your Lagotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
west midlands
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 8 August 2014 via mobile

Stayed here end of July with husband and two children aged 13 and 10. We go 'all inclusive' every year and this was by far the cheapest we have ever been to, therefore we didn't quite know what to expect but this hotel greatly exceeded our expectations. We booked a taxi transfer which was great and I would definitely do again. Check in was efficient, food was offered although it was late which is always a nice touch. We had a standard room which was plenty big enough with a huge balcony and lots of washing lines for drying your wet things. Air conditioning was very good, keeping you lovely and cool. A large fridge in the room was a very welcome addition. Rooms were well cleaned with clean towels every day. The food in the restaurant was good, it doesn't have the wow factor but this is not a 4 or 5 star hotel so that's fine. We always enjoyed our meals and service was good, finding a table easy. The staff in the restaurant are very efficient but a smile costs nothing! Pools are good, yes there is a sunbed dash but all hotels seem to have the same issue. The entertainment here is very good, day and night which we all enjoyed. The hotel provides a free shuttle bus every half an hour which will drop you at the beach which is great. This hotel is great for children with a games room
And lots of activities on offer. My children had a great time and did not want to come home. We don't normally go back to the same hotel again but would feel happy to go back here. It's fantastic value for money and think everybody will enjoy it here.

Stayed August 2014
Helpful?
12 Thank helengraver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eix-Hotels, e-commerce at Eix Lagotel, responded to this review, 8 September 2014
Hola
Thanks a lot, happy guests makes us happy.
We hope to see you again.
Best regards
Lagotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walsall, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 August 2014

We stopped at the Lagotel for 11 nights in late July with Thomson. We read many reviews stating how bad the transfer was(up to 2 hours) so we decided to get a private transfer with 'Majorca Airport Transfers' with I would HIGHLY recommend. We left before the bus as there was no waiting and faffing about and arrived at the hotel in only 40 minutes. Next to the hotel is a lake which attracts mosquitos which are quite a problem with this hotel so ensure you bring repellent. The rooms are nice and modern, with a flatscreen tv(with english channels), large fridge and what looks like fairly new furniture. We only had a double room which was fine for us. The beds aren't very comfy if I am being honest, but we made do. We requested extra pillows various times which we never received so that is a shame. The bathroom on the other hand wasn't too impressive as the drainage hole was disgusting and I had to cover it with a towel as I couldn't even look at it. The ceiling above the shower was a bit manky as well. There was plenty of storage for clothes and everything. The actual "hotel" part of the resort is lovely(reception, restaurant, rooms, stairways to rooms, inside bar). The restaurant is decent with nice food but I found that the selection was a bit limited to be honest. They seemed to pick one meat every night and then make 80% of the hot food include that on the night. They had a fresh meat station every couple of days. The pools are good but not the sunbed race every morning. If your not there before 9 then you wont get a bed its chaos. By far the best thing about the hotel is the entertainment. Fabian and the girls are fantastic and I love the mini disco songs(you have got to get a cd) and dances. Bingo is good it tends to be 400-500 euros for the jackpot and 150-200 foe the line, just depends how busy it is. Every night there was great entertainment at 10 o'clock like Comedians, X Factor, Tributes. The activities throughout the day were brilliant(adults, teens and young). There is a games room for the kids to play in at night and a shop on site. It's great for what you are paying. Just make sure you get your own transfer!!!!

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank charl611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eix-Hotels, e-commerce at Eix Lagotel, responded to this review, 5 September 2014
Hola
Thanks a lot for your stay in Lagotel and for your nice and helpful review.
We hope to see you again.
Best regards
Lagotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vantaa, Southern Finland, Finland
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 August 2014

Our family (2 adults+ a teen) just came back from 2 weeks all inclusive holiday on Lagotel. From check in to check out the staff was very friendly. Food in all inclusive in every settings was good, not superb, but very tasty. There is also snack in the pools 11 am to 6 pm. Hotels animation team with Fabian was great, there was several activities for kids, teens and adults every day, in the evenings also a bingo, you can win over 400 euros in "full house ". Great shows after minidisco and bingo, if you go there dont miss great comedian act from George Pena.

As a family hotel theres lot of kids and teens sometimes quite a noisy, but that didnt bother us, but if you dislike them better choose another place.

Drinks in self service 10 am to 12 pm, beer, wine and local alcohols and of course coffee, tea juices and soft drinks.

Our daugther loved activities for teens and her instructor Iris, so here is best whishes from Vilma to her !

Great Place, real value for your money, Thanks !

Room Tip: Some noise to 1 am from main bar in pool, if you want a quiet room, ask one not facing the pool.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Esa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eix-Hotels, e-commerce at Eix Lagotel, responded to this review, 5 September 2014
Dear Guest
We are very pleased to know that yoy have enjoyed your holidays in Lagotel. Thankyou. Happy guests makes us happy.
Hope to see you again.
Best regards
Lagotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Eix Lagotel

Property: Eix Lagotel
Address: Circuit del Llac s/n | Urbanizacion las Gaviotas, 07458 Playa de Muro, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Playa de Muro
#18 Romantic Hotel in Playa de Muro
#20 Family Hotel in Playa de Muro
Price Range (Based on Average Rates): £
Hotel Class:3 star — Eix Lagotel 3*
Number of rooms: 340
Official Description (provided by the hotel):
A complex comprising hotel and apartments in the Platja de Muro, situated next to the natural park of s’Albufera. The park is formed by grassy areas, dunes and salt marshes and is of great ornithological and scenic value, and is surrounded by two gardens of approximately 200m² each with a lake and jetty. ... more   less 
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Also Known As:
Lagotel Hotel Playa De Muro
Lagotel Alcudia
Lagotel Majorca
Eix Lagotel Playa De Muro, Majorca

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