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“Worried!!!”

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Family Life Alcudia Pins
Ranked #20 of 30 Hotels in Playa de Muro
Aberdeen
1 review
“Worried!!!”
Reviewed 14 June 2011

I've got a family holiday booked here for 9 of us in July all inclusive with Thomson and up until reading this was very excited :-(( What is the kids bufffet like? Do you pay for the kids clubs? What exactally is included in All inclusive because it says in brochure, breakfast, snacks/dinner, suppertime 5pm + and icecream and drinks (inc tea & coffee!) but these reviews seem to say different!!! Anybody been there very recently HELP, i'm starting to panick! Thank you xxx (Also is internet available for i phone?)

Stayed June 2011, travelled with family
Helpful?
Thank kids3_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlcudiaPins, Director de Relaciones con Clientes at Family Life Alcudia Pins, responded to this review, 17 June 2011
Dear Madam,
First of all, thank you for booking your holiday with Alcudia Pins.
We would like to explain you that the kids buffet has seven different menus and all of them include proteins, carbohydrates and vegetables every day.
On the other hand, breakfast, lunch & dinner are included in different restaurants (buffet, Es moll, la Trattoria and BBQ) also you can get snacks from 10am to 6pm. About the drinks, soft drinks, water, coffe & tea, house brand alcoholic drinks: beer, wine, spirits) are included from 10pm till midnight and there is a discount on branded (alcoholic & non-alcoholic) drinks. Ice cream from 10am till 18pm
Please contact your Travel agent regarding the kids club rates.
At the hotel there is free WiFi access.
As you can check in in our recently answers in Tripadvisor, Alcudia PIns has done some changes to improve the service. Please, check as well the new comments with good impressions.
Best regards.
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English first
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 June 2011

Just got back from a week stay and feel I need to write this review as there are quite a few negatives on here and I can't see why. I stayed for a week with my boyfriend all inclusive and thought it was good value for money. We never had to queue for the restaurant and found all the food was well cooked and dinner had a different theme each night so didn't get repetitive. I will admit that in the evenings you had to queue for a drink maybe up to 20 mins max! And if your polite enough to the bar staff they will serve more than 2 drinks to a person at one time. Obviously with most all inclusive hotels if you want premium brand drinks you have to pay the extra but as far as I could see on the menu this was never more than one or two euros. Room was adequate for our needs with a huge balcony. All areas were very clean and kept to a high standard. Beach on the door step what more can you ask for. Great family hotel with hard working entertainment team to keep the kids occupied.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Kentgirl83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton
1 review
Reviewed 12 June 2011

Have been back a few days now and this will not be a holiday to remember.
That is as much down to the weather as the hotel itself. We had very English style weather, lots of rain thunder ect but some good sunny days aswell.
When it did rain, trying to get a table for lunch or dinner was near on impossible as a lot of tables are outside.
The pool was nice but was a lot colder than the sea. Biggest gripe was the lack of sunbeds per guests and even then you are piled on top of each other. There was just no room between rows of sunbeds in a very cramped location.
There were a lot of broken floor tiles around the pools and walk ways which were sharp and dangerous if you were bare ffooted.
The food was very average and boring after several days. Canteen style food.
The brochure said that all inclusive could have takeaway snacks at the Trattoire which we were told was only available to paying guests. Brochure also says there is windsurfing and tennis available, which there is not.
The service at the pool bar and the burger bar was good and the earlier problems which have been commented on regarding lond waits and only two drinks per person seem to be overcome. I took as many drinks as I could carry with a 5 min wait at the worst.
Rooms were small but adequate. Ours was noisy (block A ground floor) but that was mainly due to other guests.
Thompsons somehow rate this a four star, but the official 3 star rating is more accurate.
I found the staff to be very friendly and the hotel was clean and tidy but the hotel seemed overcrowded. Next year I will be looking for a smaller hotel with better food quality.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Mick45Southampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
87 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 10 June 2011

im not one for beleving reviews id rather experience myself but this hotel is RUBBISH the food is so repetative and limited and always always undercooked from eggs to pork. just before u eat in the bbq bar just sit and watch how they cook then ill bet u wont eat,there is limited staff the drinks are not all inclusive ie u will have to pay 4 bottled water, please dont go seriousley its rubbish miles from alcudia strip a total waste of money ps if u have a family room god forbid who has to sleep on bed setee

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank ummer9466
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlcudiaPins, Director de Relaciones con Clientes at Family Life Alcudia Pins, responded to this review, 16 June 2011
In refernce to the complaints, Alcudia Pins makes the following report:
Alcudia Pins buffet restaurant has 14 different themed menus which have been revised during this season 2011. These new improvements have been implemented in the buffet restaurant from 13th of June 2011.
The problem with the lack of staff has been solved from the beginning of June. At the moment, the staff in hotel has increased in all departments to offer a better and quicker service to our guests
There is a large drinks offer for All Inclusive guests and water is also included. The extra charged is only on branded (alcoholic & non-alcoholic) drinks and for bottled water at the swimming pool area where a glass of water is offered to the guests.
Alcudia Pins appreciate all customer impressions, that help us to improve our service and our guests satisfaction as well.
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Sunderland, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 June 2011

just got back from 10 days all inclusive, what a waste of money. Service terrible-queues to get into dining area, 40 mins queue for bar - only one barman serving at busy times 2 drinks per person-you can only get a pint if you apying otherwise its a half, food repetative and not restocked, we were served frozen chicken burgers, majority of hotelstaff unfriendly, I can go on and on. We upgraded to self catering but its a 2hr walk into Alcudia. Kids club is great. the hotel is clean but thats about it. Majority of rooms have either a pool view or sea view so don't bother paying for it and they are on the small side.

  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank unhappy227059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlcudiaPins, Director de Relaciones con Clientes at Family Life Alcudia Pins, responded to this review, 16 June 2011
Alcudia Pins is glad to hear nice words about the cleaning and the kids club, we really appreciate all the impressions.
In refernce to the complaints, Alcudia Pins makes the following report:
Alcudia Pins buffet restaurant has 14 different themed menus which have been revised during this season 2011. These new improvements have been implemented in the buffet restaurant from 13th of June 2011.
The problem with the lack of staff has been solved from the beginning of June. At the moment, the staff in hotel has increased in all departments to offer a better and quicker service to our guests
It is true that Alcudia Pins had a policy of 2 drinks per person however many times with no limit. Now this has changed and every customer can get 4 drinks at any one time and however many times they wish with no limits.
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Exmouth, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 June 2011

Our 1st holiday abroad since having children and we all loved it. Our 8 year old and 5 year old daughters loved the entertainment and the thompsons kids club was run by very nice staff. The hotel was spotlessly clean and all the staff were friendly. There was a wide choice of food in the buffett and we spent 11 days eating way too much food!!!

There's a large choice of where the children can swim, the lovely pool with a shalow end both ends means it's not all busy one end, 2 toddlers pools and a splash pool with slides and buckets tipping water out, not to mention the water slide! And as it's right on the beach there's always that option as the sea is very shallow for long way so nice and safe for children.

If I had to pick any faults they would be : the sofa beds aren't the most comfortable in the world, but we survived. The waiters serving drinks in the evening get very busy so you sometimes have to wait, or que at the bar. If you turn up for your meal in a group larger than 4 you may have to wait for a table to become available before you can sit down.

All in all we were very impressed with the cleanliness, the friendlyness of the staff, the choice of food and we'd certainly recomend the Alcudia pins to friends.

  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank sarah7830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 June 2011

hi we have just returned from alcudia pins 19th may to 2nd june .we had fantastic weather for 11 days and rain for 2 .self catering .this was our 2nd time staying here with my partner an 4 kids 10,8,7,4, and we brought mum and dad .this time and they fell in love with the place .the hotel is clean ,friendly the rooms are big enough for us and the area is just right enought to keep you busy but none off the loud bars the beach is clean and family friendly,public transport is regular but its just as cheap in a taxi which is based just out front ,if you are wanting to go on trips speak to the hotel reception staff .joan he will tell you everything and its cheaper than going through the reps.as we found out as we were miss informed and payed for a split day trip to palma shopping and aquerum but only got the fish i was not happy .and the jumped up rep thought he knew best and tryed fobbing us off (this was nothing to do with the hotel) also my son cut his foot and thre same rep filled in a form and wasnt interested yet the reception staff were ringing the doctors and getting us to hospital .the hotel have just intro duced all inclusive and is still finding its feet .i a gree with the above comment from london that the cues are really long and the food is adequet in some areas but they have extended there times and employed more staff.personally i wouldnt go all inc as i can feed my whole family for a day on less than 150 pounds p/d.the drinks were expensive but we jus bought soft drinks and got vodka and archer from the shop .avoid the bbq grill as this was really bad on service and food quality .the porta bella on the end just turn right out off the hotel was fantastic only 54 euros for a 3 course meal for 4 adults and it was like silver service also the beach bar on the beach front does a great breakfast.and for an ice cream and a walk after food go to the eden garden turn right outside the hotel .the kids club s were worth every penny ,the girls work hard made everyone feel special the activtys were age appropriate and mine would of gone all day if they could off .we have just book today to go again next year my family feel safe and secure its a good base. the staff rafa,cici ,joan yusef and many more are fab and remembered us ,only down side were the thomson reps based in reception they were imature,up there own ....... and only heard what they wanted to they need an older person with life and people skills and good customer service skills. the quality off the food has gone down due to the all incl option which is a shame as last year it was excellent but we had the choice of eating else were . the markets in can pic afort on a fri are worth a visit ant on a sun in the old town ,just down the road there is a super market called euroski you can do quite a good food shop there but we preferdt the local market for fruit and veg .we took wraps and microwave rice with us and sauce mix like spagetti bol,my kids feel safe and if you watch your kids like you should then there are no saftey issue ,the beach seller are not allowed in the complex but do irritate after a while on the beach .i had no problem with my dd hair as she had it coverd with a hat and i was watching her so they didnt get a chance to get that close to her .even tho they did walk past us .

Room Tip: pool view seem to be even numbers block d 410
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  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank missymoo2411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Family Life Alcudia Pins

Property: Family Life Alcudia Pins
Address: C/ Canyes s/n, 07458 Playa de Muro, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#15 On the Beach Hotel in Playa de Muro
#19 Family Hotel in Playa de Muro
Hotel Class:3 star — Family Life Alcudia Pins 3*
Number of rooms: 598
Official Description (provided by the hotel):
In this unique setting, between the white sand dunes of Platges de Muro and the spectacular Parc Natural de s’Albufera, Alcudia Pins reflects our way of understanding tourism: an offering of variety, happiness and well-being for your entire family.Thanks to personalised treatment, all of our personnel will be attentive to your every need. Our objective is for you to have a good time and leave your cares behind.Designed to provide you with everything you need for your holidays, Alcudia Pins awaits you with a pleasant atmosphere where you can enjoy your favourite activities worry-free in comfortable and safe lodgings that cater to the relaxation and well-being of your loved ones. ... more   less 
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Also Known As:
Alcudia Pins Hotel
Alcudia Pins Playa De Muro
Alcudia Pins Majorca
Family Life Alcudia Pins Playa De Muro, Majorca

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