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“beach like the Carribean”

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TUI Family Life Alcudia Pins
Ranked #20 of 30 Hotels in Playa de Muro
Glasgow, United Kingdom
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“beach like the Carribean”
Reviewed 8 July 2012

fantastic holiday here June - 4 adults, 2 children - food quite good and drinks good also - Thomsons Kids Club very good although the Scandinavian Kids Club seemed better

great pools and fantastic beach - staff friendly and would really need to nitpick to write a negative review - were able to enjoy All Inclusive right up to departure thanks to booking with Thomsons

Room Tip: bedroom in apartment not very large - don't know if an upgrade would be available but no complai...
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  • Stayed June 2012, travelled with family
    • Value
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Helpful?
2 Thank Annemarie054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director de Relaciones con Clientes at TUI Family Life Alcudia Pins, responded to this review, 10 July 2012
Thank you very much for your nice comments. We really want that you enjoy your holiday in our hotel Alcudia Pins. We offer the All Inclusive service until our guests leave the hotel, even if you check out at 12.00 midday, our guests can still use our All Inclusive services and facilities. We want that our guests enjoy Alcudia PIns until last moment.
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Traveller tips help you choose the right room.   Room tips (415)
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English first
Southend-on-Sea, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 July 2012

I have just got back from a week staying at Alcudia Pins and thought it was brilliant. I went with my wife and two young children. The hotel is right on the beach and the sea is only a couple of feet deep even when you are 100f from the shore. It was clean and the staff were very helpful on the couple of occations that i had need to call on them for a fault with the air con and some more sheets for the beds. We stayed self catering which worked out really well as there is a big supermarket on site that is stocked with everything you need. The only thing that wasen't as good as it could have been was the enterainment, unless you enjoy bingo!

  • Stayed July 2012, travelled with family
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Helpful?
2 Thank Jon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director de Relaciones con Clientes at TUI Family Life Alcudia Pins, responded to this review, 10 July 2012
We want to take this opportunity to thank you for your nice words after your holiday in our hotel Alcudia Pins. We will forward your opinion about the entertainment to whom it may concern because it doesn't belong to us, but, as we offer this service in our hotel we want that everyone enjoy it as much as possible.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 6 July 2012

We stayed at this hotel for two weeks in September last year. This hotel is really good and I would definately recommend it for families. Everything is very well organised. FOOD We found it very good, plenty of choice, big restaurant with hard working and very friendly waiters, buffet by the beach, pizza was very delicious. This hotel is second to none. Only one downside is that rooms don't have big mirrors. But anyway, we are planning our next holiday at this hotel again.

  • Stayed September 2011, travelled with family
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Helpful?
1 Thank Natasha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 4 July 2012

We have just returned from a family break (boys 1 & 3) and it was just perfect. So perfect that we have went and booked it again yesterday for next June and cannot wait. The food was lovely and cannot beleive anybody would complain about this, there is certainly enough choice with speciality nights in the main buffet restaurant. You can eat in the beach side buffet restaurant or the main restaurant for breakfast + the Italian for lunch. You can also dine in the BBQ restaurant or pizzeria if you pre-book the day before with reception, once each for a week or twice for a fortnight.
Beach superb with shallow waters for little swimmers. Subeds are 3Euro each + unbrella 4Euro so can be a bit pricey. Best to purchase your own unbrella from the supermarket or get one from the swap box. The swap box is such a good idea, it is a large box next to Thomsons reception where people can leave items that they do not wish to take home, i,e. inflatables, toiletries etc and you can borrow them for the duration of your holiday and return when you depart. We only found out about this at the Thomsons meeting the next day after we excitedly stocked up on everything as soon as we got there. We were not informed that you can have hotel beach towels supplied and if you need them changing it only costs 1Euro, we just did this at the end of our holiday when we needed ours to dry out.
We didnt do any trips as the boys were a little young but there are plenty of things to keep them occupied, bike rides, electric cars, pony rides, arcades, train rides etc.
Our 3 year old, Lewis had a whale of a time at the Thomson run kids club and we managed to put our 1 year old into creche at the same time so we had 2 hours of freedom - yeah!!!
Staff very very pleasant and Thomsons reps very good - the children loved the evening entertainment.
Overall I would definately recommend this hotel for a family with young children as it is aimed at keeping the little ones happy.

  • Stayed June 2012, travelled with family
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Helpful?
3 Thank Tucan1444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cork
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 July 2012

Just returned from week at the Alcudia Pins. We were group of six myself my wife my daughter son in law and two grandchildren. We had a fantastic week here. Thanks to all at the hotel for ensuring we were well looked after for our stay. We left the complex twice during our stay, once to watch the Ireland/Italy match and once to have dinner in the port. For the rest of the week we had plenty to do in the hotel. Didn't use any of the pools as we had access to the most fantastic beach.
We are planning our return visit next year already

  • Stayed June 2012, travelled with family
    • Value
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Helpful?
6 Thank CorkVisitor2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 June 2012

After reading the brochure before we booked and now just returned I am shocked how people can find fault with the Alcudia Pins. My husband and I have stayed at loads of 5 star hotels all over the world and the Alcudia pins although not 5 Star has been pefect now we have a 2 year old, and want somewhere for her to have a happy holiday.

Many of the negative comments are clearly where people have not read the details properly as if you read the brochure its location etc is very clear. Food was as expected not 5 star but then thats not what it is, we enjoyed all the food and we did laugh at those suggesting that food was aimed at Germans as we only came across a German sausage at breakfast.

The early evening entertainment was great for our two year old daughter and again was in all English apart from when they spoke to children from other places.

All the staff in bars, cleaning, or in the restaurant all very polite and friendly, and we had no problem whatsoever getting drinks, being English and All inlcusive made no difference.

It does annoy me that people don't read details properly and then create bad reviews on a hotel that has many positive points, someone complaining about no evening adult entertainment only childrens again sounds very silly, this is a childrens hotel what do people expect!

I have not written a review on a hotel for many years but having worried about our holiday when I read the negative ones I wanted to reassure people that the hotel is exactly as described and we had a fantastic holiday with no problems!

Room Tip: Avoid stage area, if you have young children who want to sleep before 11pm.
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Clare B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director de Relaciones con Clientes at TUI Family Life Alcudia Pins, responded to this review, 10 July 2012
As it is written, the first step before booking your holiday is read the details and specifications that we offer properly.
A part of this, we are working hard to offer good quality of products and the best staff service.
We also want to take this opportunity to thank you for your nice words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guildford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 June 2012

Have been to this hotel many times before so knew what was getting hotel is perfect for families great in every way all apart from one thing. Thompson's TUI have now got in there the entertainment was rubbish the kids clubs were rubbish before when the hotel ran all its own entertainment its was first class, TUI travel have made is really bad. Any how the hotel food rooms etc were first class still well done to all the hotel staff, just get rid of Thompson's.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GDS_JASON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about TUI Family Life Alcudia Pins

Property: TUI Family Life Alcudia Pins
Address: C/ Canyes s/n, 07458 Playa de Muro, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#15 On the Beach Hotel in Playa de Muro
#19 Family Hotel in Playa de Muro
Hotel Class:3 star — TUI Family Life Alcudia Pins 3*
Number of rooms: 598
Official Description (provided by the hotel):
In this unique setting, between the white sand dunes of Platges de Muro and the spectacular Parc Natural de s’Albufera, Alcudia Pins reflects our way of understanding tourism: an offering of variety, happiness and well-being for your entire family.Thanks to personalised treatment, all of our personnel will be attentive to your every need. Our objective is for you to have a good time and leave your cares behind.Designed to provide you with everything you need for your holidays, Alcudia Pins awaits you with a pleasant atmosphere where you can enjoy your favourite activities worry-free in comfortable and safe lodgings that cater to the relaxation and well-being of your loved ones. ... more   less 
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Also Known As:
Alcudia Pins Hotel
Alcudia Pins Playa De Muro
Alcudia Pins Majorca
TUI Family Life Alcudia Pins Playa De Muro, Majorca

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