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TUI FAMILY LIFE Alcudia Pins
Ranked #21 of 30 Hotels in Playa de Muro
Reviewed 15 January 2014

Right, been to this hotel 2 years in a row and what a great family hotel! Great food, funny pervy bar staff and great entertainment. The Swedish/ Danish entertainment are really good.. Food in buffet restaurant is great, rally good assortment and high chairs available. The pizzas made on site are also to die for!

This hotel is located right on the beach and sea is lovely.

People put towels down dead early every day and u have to stay there with them or they get taken away , even if you've gone to get a coffee to bring back to the pool... Very annoying!

Great hotel would go back, but the mrs wants gran canaria this year, lol.

  • Stayed: June 2013
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6  Thank Dewimoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlcudiaPins, Director de Relaciones con Clientes at TUI FAMILY LIFE Alcudia Pins, responded to this reviewResponded 14 April 2014

Regarding the pool towels, is true that the staff remove the towels from the pool area. We inform the guests on the arrival that is not allowed to reserve the sunbeds.
Thank you for your nice comments regarding staff service, food quality, etc... We hope to see you soon again.

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Reviewed 13 January 2014

We stayed here at the end of September 2013 for 1 week and we are still talking about how much we enjoyed it, to the point we are looking at booking again for May. Hotel has a great location right on a beautiful sandy beach where my 2 young daughters loved playing in the shallow clear water. The hotel has a number of restaurants but we spent most of our meals at the Green and Grill as we felt this had the best choice for us all and eating right on the Beach only enhanced the experience. The complex also has a number of pools with various slides which again the children loved. We stayed in Ibiza block and the room faced the main pool, not the best for privacy but pool shut at 6pm so not too much of an issue. Evening entertainment varied in standard from international acts to cheesy rep routines although after long days playing in the pool and sea we were all fit for early nights anyway. Really looking forward to going back as staff were all very helpful and friendly and worked hard to make your stay enjoyable.

Room Tip: ask for Ibiza block, we had a pool and sea view. don't book a lake view!!
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  • Stayed: September 2013, travelled with family
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11  Thank Tommy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlcudiaPins, Director de Relaciones con Clientes at TUI FAMILY LIFE Alcudia Pins, responded to this reviewResponded 11 April 2014

thank you very much for your nice comments and we hope to see you in May '14

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Reviewed 21 December 2013

We fancied a break in early September after the kids went back to school, so I can't comment on what this place is like for teenagers or when it is packed.

We got a good deal via Thompson and went all inclusive. The food provided had a good variety and quality was fine, if not gormet, but you need to be in the main restaurant, not the one overlooking the sea for the best lunch. This said, the Super Dooper "Tavern By The Sea" tapas restaurant that you get one visit per week for was a major disappointment, with us feeling that the food quality was quite poor. As usual with all inclusive, there's only one beer, a fairly insipid local lager. Wine was generic too and the main let down for us.

The room we had was very nice with a decent bath, cleaning was efficient and the staff were without exception polite, friendly and helpful. We paid extra for a sea view but what that means for most rooms is that you have to get onto the balcony and look to the side - only an issue if you want to throw open the curtains first thing and look out.

Other guests were about 75-80% Scandinavian the rest British and while we were there all seemed nice enough.

Entertainment? Dire! Amusing for a while but most of the acts were pretty poor, although we found amusement in that for a while. For kids it's a lot better with Crèche facilities, mad Finnish (I think) female clowns and a lot of community singing with Thompson the Dog (rep dressed in sweaty cartoon dog suit cursing their poor exam grades no doubt).

As a base to explore Majorca by car it was fine, but I'd probably not recommend this for couples. If you have a small child though, I think this would be a good choice if you're not fussy about your booze.

So four blobs then. Good value, all the basics got right, various quirks but nothing you'd get annoyed about unless you're unrealistic about what you get at this price point.

Room Tip: Don't get a room right on the front or you may have a bouncy castle under/in front of your balco...
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  • Stayed: September 2013, travelled as a couple
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4  Thank Islandape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlcudiaPins, Director de Relaciones con Clientes at TUI FAMILY LIFE Alcudia Pins, responded to this reviewResponded 11 April 2014

Regarding the entertainment, It is true that we had several issues but we have organised, together with the tour operator, a nice day and evening entertainment for the next season, run by them.
Tavern by the Sea, our "Tapas restaurant" we don't think its poor, just different and a tipical local food to eat together with the family. Its true that in the main buffet restaurant you can find everything you need.
thank you for your feedback and of course we will try to improve our services due to your comments.

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Reviewed 3 December 2013 via mobile

Nice hotel right on the waterfront . some great restaurants and shops nearby. Only problem if u need a chemist u have to take a taxi into town about 20mins away .
Hotel is on the quiet side of the island and very unspoilt all in all a good holiday .
I do recommend going to see the pirates show was brilliant. Journy across the island took a while but well worth it .

Stayed: May 2013, travelled with family
2  Thank lexusice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlcudiaPins, Director de Relaciones con Clientes at TUI FAMILY LIFE Alcudia Pins, responded to this reviewResponded 11 April 2014

We want to thank your nice comments. See you soon

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Reviewed 1 December 2013 via mobile

We stayed here in October for 10 days and were really pleased. It was exactly what we wanted, four children 12,10,4 and 3, we just relaxed and enjoyed ourselves. The Thomson kids club was brilliant, the reps were so friendly they put the 3 year old at ease (he's not used to being at nursery yet) and even made a special fuss of his birthday, decorating our apartment. The entertainment reps were brilliant too spending time with everyone. The Thomson reps were very helpful and always approachable and the waiters in the restaurant were also very friendly, always making a fuss of the children and nothing was too much trouble for them. Food was more than ample in choice, fish, pasta, pizza, bbq meats, lots of local dishes and vegetables and very good quality and the salad bar was second to none! The hotel was winding down for the end of the season but that had little impact on our holiday except everyone was so much more relaxed and there was a choice of sunbeds!! The pool is great for the little ones and the lifeguard takes great pride in his job keeping the place uniform tidy! We had a brilliant 10 days, the only criticism was that there is only two hobs in the apartment and there wasn't much choice in the local shops. Definitely take bite cream! This hotel is literally right on a beautiful white sandy beach which is very shallow! Great family holiday!

Stayed: October 2013
1  Thank Treelo73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlcudiaPins, Director de Relaciones Públicas at TUI FAMILY LIFE Alcudia Pins, responded to this reviewResponded 11 April 2014

Thank you very much for your nice comments. We hope to see you again son.

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Reviewed 20 November 2013

We visited this hotel in June 2013 it was very busy and very big. We soon got used to it. And thoroughly enjoyed our stay.
I can't comment much on the entertainment as we put our children to bed during the shows. They finished at 11pm. We were however lucky enough to view the stage and just about hear it from our balcony. Which was ideal for our family. We had a one bedroom apartment.
The only complaint with this was the bedroom was a tad small and pull out sofa beds not as comfy as a bed would've been. However one week like this was fine. We (38 & 32yrs ) went with our two boys aged 4 and 1 and chose to have the pull out beds so the boys could sleep in bedroom. We squeezed the cot in there too, just!!!
We are going back because we had a lovely time, the pools were fantastic and full of everything to entertain our children. The food was outstanding and we didn't even try the a la carte restaurants. That alone made the decision to come here an easy one.

The main reason for my review was to ask about the family room layout...which is what we're due to have next August. Does anyone know if there's a separate sleeping area like we had last time?
My 4yr old is autistic so to have the separate room is really important to us.
Many thanks
Don't hesitate to book here we can't wait!!

  • Stayed: June 2013
    • Value
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    • Rooms
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3  Thank Youngfamilyholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlcudiaPins, Director de Relaciones con Clientes at TUI FAMILY LIFE Alcudia Pins, responded to this reviewResponded 22 November 2013

We are very grateful for all your comments, we hope you become one of our many repeat customers. Regarding the layout of the apartments we have two diferent types, the want you ask for is a 2xbedroomapartment (includes two separate bedrooms). But we have to inform you that we are planning to make changes in part of the hotel apartments so we can't inform you 100% about the layout of the apartments. We will know it in a couple of weeks.
Thank you very much and hope to see you soon.

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Reviewed 12 November 2013 via mobile

Have come here 5 times now with my family It has something for everyone. Food good. Hotel very clean, staff lovely including Thompson the dog. Well be booking again very soon for 2014 great beach great pool very safe, rooms very good, great holiday in a lovely environment.

Stayed: August 2013, travelled with family
2  Thank Scoby007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlcudiaPins, Director de Relaciones con Clientes at TUI FAMILY LIFE Alcudia Pins, responded to this reviewResponded 22 November 2013

Thank you for the nice comments about the hotel, we therefore hope to see you back next year.

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Additional Information about TUI FAMILY LIFE Alcudia Pins

Address: C/ Canyes s/n, 07458 Playa de Muro, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#16 On the Beach Hotel in Playa de Muro
#19 Family Hotel in Playa de Muro
Hotel Class:3 star — TUI FAMILY LIFE Alcudia Pins 3*
Number of rooms: 598
Official Description (provided by the hotel):
In this unique setting, between the white sand dunes of Platges de Muro and the spectacular Parc Natural de s’Albufera, Alcudia Pins reflects our way of understanding tourism: an offering of variety, happiness and well-being for your entire family.Thanks to personalised treatment, all of our personnel will be attentive to your every need. Our objective is for you to have a good time and leave your cares behind.Designed to provide you with everything you need for your holidays, Alcudia Pins awaits you with a pleasant atmosphere where you can enjoy your favourite activities worry-free in comfortable and safe lodgings that cater to the relaxation and well-being of your loved ones. ... more   less 
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Also Known As:
Alcudia Pins Hotel
Alcudia Pins Playa De Muro
Alcudia Pins Majorca
TUI FAMILY LIFE Alcudia Pins Playa De Muro, Majorca

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