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“Best holiday destination by far :)”

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TUI FAMILY LIFE Alcudia Pins
Ranked #21 of 30 Hotels in Playa de Muro
Reviewed 21 June 2014

This was our 5th year at Alcudia pins,and yet again we have had an amazing holiday...there is nothing i can complain about...yes we waited for baggage and transfers too but this is nothing to do with the hotel... the rooms arent huge in this hotel,but you sleep in them,as long as there is a bed and they are comfortable thats what matters,self catering is a no go...i highly recommend all inclusive and the upgrade to a pool or sea view.
situated out of the main towns this is a quiet hotel and by midnight everywhere is silent...perfect if you have kids :)
Food and snack time are both amazing...wide variety and plenty of different things to suit everyone...all freshly made.
kids club is highly recommended...some events payable at a small charge but well worth it for the few hours peace and quiet..
Pools are fab...not really cold like made out to be,perfect for a hot summers day.
most of the staff are amazing and really go out of there way to make sure everything is ok for you,i would like to thank joan and donna on reception for the efforts put in over our lost bag ...rafa in the restraunt for making us so welcome, jorge, rafa, alfonso x2 for the evenings... without you guys it wouldnt be the same..
The holiday reps were also fantastic,ringing the airport etc and trying to locate my bag...big thanks to James, Lucy, jonny,and all the other girls (i cant remember names)

Room Tip: add a sea or pool view :)
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  • Stayed: June 2014, travelled with family
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Thank emma d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlcudiaPins, Gerente at TUI FAMILY LIFE Alcudia Pins, responded to this reviewResponded 27 June 2014

It’s great you consider us your best holiday destination, we are very proud of that information.
We also want to express our gratitude at the mention of our staff who helped to make your holiday a great experience, by using a personal touch!
It will be a pleasure to welcome you back.

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818 - 824 of 1,849 reviews

Reviewed 19 June 2014

5 star price ,3 star facilities 1 star service.
Great hotel for families, everything catered for, great kid clubs etc. this hotel is not suitable for couples in any way. the beach which is advertised as part of the hotel is in fact a public beach and you have to pay 10 euro per day for 2 beds and parasol. while inside there is loads of beds but the competition for beds is fierce! (ps if you leave your bed unattended for even 5 mins they may remove all your stuff and place in their blue bin) as most are taken before 8 in the morning. the food is great in the buffet however you are only allowed 3 nights per week ! and I was all inclusive which beggared belief ! the other night you had to eat in the beach bar which was basic food.
The BBQ restaurant which is advertised is in fact a restaurant where you must pay even though you are all inclusive. there is no evening adult bar you can only drink where kids play. often grass cutting takes place at 11 in the day and they cordon off the whole area so no space for sun beds ???? the breakfast is in fact opened earlier than advertised so you are likely to leave without breakfast if departing early. ie Irish flights. room service (ie linen change,bathroom cleaning) only started on our 4 th day
there is a regular bus service to local towns and ports just out side the hotel. the bus fare was very cheap and great places to see.

Room Tip: pay of the the sea view otherwise they will send you to back of the complex :(
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  • Stayed: June 2014, travelled as a couple
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2  Thank CorkKenneth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlcudiaPins, Gerente at TUI FAMILY LIFE Alcudia Pins, responded to this reviewResponded 27 June 2014

We would like to thank you for your opinion about our holiday destination.
You are right, our complex is family orientated in all aspects and that how it should be advertised and recommended.
We would like to explain that in Mallorca all the beaches are public and sunbeds and umbrellas are charged all over. The money raised is used to keep clean and save this areas.
We explain again, our strict policy of not reserving sunloungers around the pool. We want to make sure that unattended towels, don’t belong to someone who has left the hotel for the day.
The All Inclusive option has assigned restaurants and bars included, the BBQ restaurant is not part of this pack. We are glad you enjoyed the meals in our buffet.
We also would like to say that we always prepare early breakfasts for all those who departure before the opening buffet time.
Thanks again for your review.

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Reviewed 18 June 2014

Wow we had a great holiday fun ,clean and friendly entertainment was fantastic kept the kids entertained for hours anna banana ,jonny rocks and deanna montana are brilliant .
Kids club brilliant kept my daughter happy with games and party's so friendly and easy to talk to and the Thompson reps were very helpful and friendly if they didn't know they went out of there way to find out .
the food was nice but can get a bit the same but everyone enjoys different so no complaints .
wifi was pants but with the amount of people who use it I wasn't surprised I would defiantly return xx

Room Tip: Dont pay extra for a sea view if u get a pool view u get sea view for free recommended block d
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  • Stayed: June 2014, travelled with family
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2  Thank Mikaylla J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlcudiaPins, Gerente at TUI FAMILY LIFE Alcudia Pins, responded to this reviewResponded 27 June 2014

We want to thank you for writing about your impressions of our hotel.
The reps and entertainers team is doing a great job with everybody, your words will encourage them to carry on.
We hope you come back soon.

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Reviewed 17 June 2014

Just back from a week in the Alcudia Pins with my husband and 7 year old daughter. The room was lovely hotel standard although very disappointed with the self catering side. In fact in my opinion could not be called a self catering apartment of any sort. It is a hotel bedroom!! The only facilities in the room were a microwave and fridge no plates no bowls etc. If I were to book again I would book half board or all inclusive. In saying all of that the Children's Club was brilliant my daughter had a great time. The hotel is very family friendly. The pools were excellent they must have at least 6!! All catered for Children small to bigger and even a pool for mums and dads! The hotel is perfectly situated on the beach its stunning.
The bus service is brilliant never had to use a taxi! The hotel is located about a 20 mins walk from alcudia but there is a bus every 15 mins costing only 1.55. Don't let this put you off as the hotel is surrounded by shops small supermarkets and restaurants so everything is on your doorstep! The hotel evening entertainment was a little tacky for us its was a bit ground hog day! All in all we had a lovely family break and a great rest so I would recommend the Alcudia Pins but as a hotel not as self catering!

Room Tip: Ask for overlooking the pool or over looking the sea and quiet rooms.
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  • Stayed: June 2014, travelled with family
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4  Thank Suzanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlcudiaPins, Gerente at TUI FAMILY LIFE Alcudia Pins, responded to this reviewResponded 27 June 2014

We first want to thank you for writing your impressions of our hotel.
We want to clarify that the hotel have some rooms with a full equipped kitchenette, and others with just a fridge, a microwave a kettle and all the necessary to make a tea or a coffee. One or the other needs to be specifically booked in the travel agency.
We will mention your nice words to the children reps and we hope you decide to come back again!

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Reviewed 17 June 2014

Had a great holiday made even better by the entertainment team! Jonny Rocks always gave 110% and was really enjoyable to watch! eveyone loved him! weather was perfect.. food was good! value for money!

  • Stayed: June 2014, travelled with friends
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2  Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlcudiaPins, Gerente at TUI FAMILY LIFE Alcudia Pins, responded to this reviewResponded 27 June 2014

We appreciate the time you have taken to write your experiences in our complex.
The entertainment team are working so hard to improve their shows and daily activities that they deserve all your compliments.
We hope you choose Alcudia Pins for your vacation again!

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Reviewed 17 June 2014

Have just got back from a week at this hotel. We went as a family of 9 in total and I have to say what a great hotel it is. They definitely cater for the children. The rooms are very spacious although bedroom is very tight to get round but there and again we only used it to sleep in.

The food in the buffet restaurant was great, plenty of choice, I would be surprised if anyone said they couldn't find anything to eat. The Green & Grill was great for breakfast and lunch but not so good in the evening. We ate in the A 'La Carte restaurant once whilst there and the staff were great as was the food.

The hotel is set right on the beach with beautiful golden sand and plenty of sunbeds that you could rent. 2 beds, an umbrella and a safe was 11.65 euros which I didn't find that bad. You could bring food and drink down from the hotel if you wanted to eat whilst on the beach.

The sunbeds by the pool were always busy and there are not enough for the amount of people staying at the hotel. However their policy of no reserving sunbeds was a great one. Many a morning we walked down to breakfast and they were removing towels from the sunbeds. The hotel did supply pool towels which if you wanted to change for a clean one was 1 euro.

The Thomson staff work very hard to keep people happy, they were great with the kids and I have to say a big thank you to James who very kindly managed to get my husbands kindle back that we left on the plane. We didn't realise until the following day, reported it to James one of the reps and we had it back the next day.

  • Stayed: June 2014, travelled with family
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3  Thank Fran D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlcudiaPins, Gerente at TUI FAMILY LIFE Alcudia Pins, responded to this reviewResponded 27 June 2014

We want to express our gratitude for your words about our hotel and your holiday spent here. We are glad you all enjoyed that much.
We have a strict policy of not reserving them, this is why we remove all the unattended towels.
The hotel have pool/beach towel service. In principal this is a free service for all our guests but as a measure to protect the environment we charge 1€ to exchange them.
We would love to welcome you back, soon!

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Reviewed 17 June 2014

We booked and paid early for 2 x 2 bed pool view apartments in Aug 2013 and were told by Thomson 2 weeks before we went a few weeks ago that the "hotel" had changed the accommodation to twin rooms (with sofa-bed), no chance of even negotiating on this.This was obviously to squeeze more guests into the hotel, never mind that we had paid a supplement for more spacious accommodation (that we did not get back!!!). Beware.

Room Tip: make sure you get what you book and pay form , but even then youmay not!
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  • Stayed: June 2014, travelled with family
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3  Thank alwayshappy1232014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlcudiaPins, Gerente at TUI FAMILY LIFE Alcudia Pins, responded to this reviewResponded 19 June 2014

First of all thank you for your feedback. We would like to apologise for not receiving the apartment the apartment you paid for, and will try to find out an explanation to this. We are sure that all our collaborators have received the whole information on time.

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Additional Information about TUI FAMILY LIFE Alcudia Pins

Address: C/ Canyes s/n, 07458 Playa de Muro, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#16 On the Beach Hotel in Playa de Muro
#19 Family Hotel in Playa de Muro
Hotel Class:3 star — TUI FAMILY LIFE Alcudia Pins 3*
Number of rooms: 598
Official Description (provided by the hotel):
In this unique setting, between the white sand dunes of Platges de Muro and the spectacular Parc Natural de s’Albufera, Alcudia Pins reflects our way of understanding tourism: an offering of variety, happiness and well-being for your entire family.Thanks to personalised treatment, all of our personnel will be attentive to your every need. Our objective is for you to have a good time and leave your cares behind.Designed to provide you with everything you need for your holidays, Alcudia Pins awaits you with a pleasant atmosphere where you can enjoy your favourite activities worry-free in comfortable and safe lodgings that cater to the relaxation and well-being of your loved ones. ... more   less 
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Also Known As:
Alcudia Pins Hotel
Alcudia Pins Playa De Muro
Alcudia Pins Majorca
TUI FAMILY LIFE Alcudia Pins Playa De Muro, Majorca

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