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Hotel Roc Continental Park
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Reviews (620)
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All reviewssnack barsaladself servicedouble bed and bunk bedssoft drinksthomson repbar stafftop bunkburger kingon taprooms were cleaned dailyporkkids and adultsplenty of choicethe main hotelplenty of sunbedslittle repetitive
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211 - 216 of 620 reviews
Reviewed 15 July 2013

me and my husband had ten nights here from end of june till july, we loved this hotel, plenty of food even for the parky eaters with snacks consisting of chips.salad,hot dogs,burgers and pasta, the drinks were great serve your own beer,sangria,three lots of wine and soft drinks they even had slush for the kids,the hotel was lovely and clean and staff excellent,the entertainment was good there was three different singers,parrot show,reptile show,bingo,quiz,and shows that the animation team did themselves and were very good,the pool area is lovely very clean and a life guard on duty,showers there too.outside hotel there are lots of shops and restaurants even a burger king, if you like going out for a drink on an evening there are a few pubs which have live music on,alcudia resort is just a bus ride away and so is the port alcudia the bus fare costs 3 euros. now i must mention the last review on here,the stains on carpets are only wear and tear and to be honest who goes on holiday to look at the floor,and the incident with the drunken man it was sorted quietly and quickly and the hotel staff were amazing and staff collecting plates did not bother us in the least so well done to this hotel and thank you for a lovely stay,we will be back, and love to megan

Room Tip: the sea views from the fifth floor are amazing
  • Stayed: July 2013, travelled with family
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3  Thank kaciNewcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2013

We spent two weeks in this hotel 21st June to the 6th July. We don't always take much notice of all comments but unfortunately in this case some of them are warranted. To be honest we booked as we had had to cancel our pre booked holiday due to floods. It was our first visit to Majorca luckily our experience in this hotel hasn't put us off but we wouldn't stay here again or recommend staying. Although it wasn't the worst hotel we stayed in there are lots of improvements needed. Our first impressions were ok as the holiday was quite cheap we weren't expecting the Ritz but this is our list of what needs improving. The Carpets are badly stained, the chairs in the bar and the dining room are also badly stained, the table clothes weren't changed and were often stained, some of the baby chairs were filthy, I wouldn't have put my child in them. The tea and coffee was awful and for some reason you couldn't get a cup of tea in the dining room with your lunch or evening meal, the machine was switched off and I was told I had to go to bar to get one. There is a trolley pushed around collecting plates with a slop bucket on the side, which was quite off putting when you are eating your meal, the slops should have been dealt with in the kitchen not he dining room. The food was cold and very bland and wasn't presented very well however i do agree that there was always something you could eat. It was very repetitive and often didn't look very apertising. The plastic cups weren't very nice in the dining room I understand why they had them round the pool. Hair dryers had to be hired, the towels need throwing away and new ones purchased they were appalling the room in itself was basic but ok and clean, the pillows were appalling and like the towels were probably as old as me (53) the bed was like a rock and I had one good nights sleep in the whole 14 days. But the worst thing of all was some of the people that stayed there, we have stayed in many 2 & 3 star hotels and B&B without classification and my fears about some of the guest were realized when I was woken up at 2.30a.m by some youth who was with his MOTHER and family shouting using foul language and trying to kick a room door in it was very scary as he was very aggressive , I was told that he was arrested but don't know how true this was,but the hotel were aware of the incident, the biggest disappointment for us was that he was allowed to stay in the hotel to finish his holiday, he should have been sent home for the comfort and safety of the rest of the guest and I felt really let down by this, never before have I felt worried about our safety in any other hotel that we have stayed in but I did after this incident. I realize the hotel are not responsible for who makes a booking but surely they have a responsibility to there other paying guests to make sure they feel safe and comfortable. Megan& Rebecca work hard with the Children, however, some of the entertainment was a bit lacking and it was too noisy around the pool because of the entertainment in the day it would have been nice to relax. We are a bit bemused by some of the good reviews, the management need to listen to the comments on the reviews and work on them and the first thing they should adopt is zero tolerance of bad behaviour.

Room Tip: Dont pay extra for a sea view as I don't think the rooms are much better, you don't see much of the sea, the rooms face the pool and Burger King. If you want a car don't book it at the reception it quoted over 100 euros a day and be walked to the corner and hired one for 30 days fully insurance and no excess.
  • Stayed: June 2013, travelled as a couple
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5  Thank JBMYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danimallorca, Marketing Online at Hotel Roc Continental Park, responded to this reviewResponded 12 July 2013

Dear Guests

On behalf of the Manager of the Hotel Marina Continental Park and the Management of Marina Hotels, I would like to thank you for taking the time to review this hotel online.

We are sorry to learn that you did not enjoy your stay at this hotel. We have read your review at the Marina Hotels Central Office and together with the Manager of the Hotel Marina Continental Park, we would like to comment as follows:

Regarding the cleanliness of the tableware of the restaurant, we would like to point out that the tablecloths are plastic and that they are wiped clean each time the table is set out, with cloths that have been soaked in a disinfectant which has been approved by our external Health & Safety advisor. The high chairs are also cleaned on a daily basis and in the event that any parent has concerns with the cleanliness of these chairs, they can always contact the Maître d' who will send a waiter or waitress to wipe them clean again, in the presence of the parents.

The tea & coffee machines in the restaurant are in use for the breakfast service. This is common practice in all our All Inclusive Marina Hotels. Unlimited tea and coffee is on offer at the Bar during the entire day. The tea & coffee machines that we use are standard for Spanish All Inclusive hotels. Different nationalities like different intensities of their tea and coffee, and we offer a standard product to suit all.

Regarding the way in which the leftover food is collected, we wish to apologise if this practice upset you. It is also the manner in which we collect plates and food in all our All Inclusive Marina Hotels in Mallorca, and our Heath & Safety advisor who is responsible for good practices in the kitchen, restaurant, bar and snack area has approved it. The Manager of the Hotel has spoken to the MaÌtre d', to remind all the restaurant team that they must try to keep a discreet and non-intrusive manner whilst collecting plates.

In reply to the comments about the food which is on offer at the Hotel Marina Continental Park, the Manager has taken note of your comments regarding presentation and food temperature. We have a 7-day buffet rota, and the dishes are International dishes to suit guests of all ages and nationalities. Our buffet includes starters (soups, salads, cold cuts of meat and cheese), main dishes (fish, meat and vegetarian options) and desserts.

It is true that the food is not heavily seasoned, and this is also the common practice in all our hotels. We are aware that often guests have special dietary needs (for example, low salt and low sugar) and that is why we prefer to not cook with much seasoning, thus allowing guests to condiment the food on their plate as they wish. There is salt, pepper, ketchup, mustard, oil, vinegar, etc available for all guests to use.

Regarding the use of plastic glasses, this is standard practice for our All Inclusive hotels. This means that we have less breakages of glass and less possible incidents of guests cutting themselves by accident.

The Management has taken note of the comments regarding the facilities offered in the rooms. Information regarding the items that are for hire is available from Reception.

In reply to the incident of the young gentleman who caused disturbances during one night of his stay at the Hotel Marina Continental Park, we would like to reply as follows:

This gentleman was staying at the hotel as part of a large family holiday. Following a night out, upon his return to the hotel, some fellow guests were awoken due to noise and other disturbances. The Night Porter acted immediately and called the local police. Both the local police and the Guardia Civil came to the hotel, and acted immediately. The Manager of the hotel was also informed, who in turn, informed the General Manager of our hotel chain.

The following day, the Manager of the hotel accompanied the affected guests to the Guardia Civil Police Station, therefore at all times we assisted the police and guests of the hotel. It was deemed by the local authorities, that the gentleman should be released and after the Manager spoke to all the affected parties (including the family of the gentleman concerned), it was decided to allow the gentleman to return to the hotel. As I have mentioned, this gentleman was on a family holiday (with children in the party), and he had fully understood the consequences of his actions of that night.

During the following days at the hotel, there were no more further disturbances and we believed that it was right that we had given him (and his family) a second chance to stay at the Hotel Marina Continental Park. The guest also paid for the breakages caused at the hotel and he apologised to all the guests who were directly involved in the incident.

The Manager of the Hotel would like to assure you that our guests' safety is one of our main concerns and that this particular incident was handled by the Management of our company, the Local Police and the Guardia Civil.

We are sorry that your stay at our hotel was negatively affected by this, both the Head of Reception and the Hotel Manager were on hand should you have wished to express your concerns regarding safety directly to them.

Regarding the entertainment, we would like to thank you for your comments about Megan and Rebecca. This hotel is advertised as a Family Hotel, and that is the reason why many activities are thought of for children in mind. With it being high season, there are many children staying at the hotel and the pool area can be a little noisy at times.

All the sea view rooms at this hotel are also pool view rooms. We would like to point out that the standard rooms (with no particular view) can also be rooms that look out onto the road and houses in the streets around the hotel. By paying the sea view supplement, guests are ensuring that they will have rooms with better views.

We hope that despite your concerns regarding the Hotel Marina Continental Park, that you enjoyed your stay in Playa de Muro. Should you wish to contact us directly regarding your stay, please find the contact information on our website.

Yours sincerely

Daniella Burley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2013

We have just returned home from a weeks stay at this Hotel an have had a fantastic time.There were 4 of us on this Holiday and we all agree ..We cannot see why there are bad reviews about this Hotel ..We could'nt find 1 single fault it is a great smaller budget hotel an it is a very good 3* Hotel . The Hotel is spotlessly clean ...The rooms are a bit small but you dont go on holiday to sit in your room all day (Or do some people) they are kept really clean ..and bedding an towels are changed every other day ...We found the food to be of very good standard...We worked it out you could get food for 13 hours of your day if you wanted too..We did not have any children with us but from what we saw the Kids luved it here.OK drinks were served in plastic cups but if you are taking them around a busy swimming pool come on a bit of common sense Ive no complaints about that.The staff were a great bunch of very friendly people ..So come on WHY THE BAD REVIEWS .....

  • Stayed: July 2013, travelled with friends
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2  Thank daveanlynne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2013

There is no reason to moan at this hotel! It's cheap and you get value for money. There was 9 of us all together. Clean,ok food and very helpful staff. If you want top notch pay for it. The entertainment staff made my sons holiday and he loved Megan and Rebecca very much xxx good shows every night and mini club and activities through the day. Your holiday is what you make it . You won't starve and feel safe. Beach is unbelievable, beautiful xxxx the hughes and Howard family .

  • Stayed: June 2013, travelled with family
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1  Thank Kate H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2013

I read the reviews on T/A before i went and seemed quite negative. When i arrived i was over the moon. Very clean indeed, food was ok, Never went hungry their was always something to eat from 8am to 9pm. Animation team tried very hard and were very patient with all the children.
No question i would go back..for less than £400 AI you cant beat it for value.

  • Stayed: June 2013, travelled with friends
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Thank gourmetq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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