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“Hotel ok but rubbish food”

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Hotel Roc Continental Park
Ranked #24 of 30 Hotels in Playa de Muro
Reviewed 11 September 2013

Stayed here for 2 weeks in August.

Good points - our room was spotless, plenty of wardrobe space, if our towels had not been changed we simply requested clean ones, no problem. Reception staff very helpful and friendly, as were bar staff. No problems getting a sunbed at any time of day, although a lot were broken but with persistence you could fix yourself. Pool area very clean. Help yourself to soft drinks, slushes, hot drinks so no waiting at bar.

Bad points - food was awful. A lot of food was not labelled so wasn't sure what it was, but didn't look appetizing anyway to be honest. My husband had the meat which he couldn't chew. The food was lukewarm. There was no kids menu so the kids just brought in food from the snack bar (burgers, hot dogs, chips, etc). This was also lukewarm. Basically I just survived on pasta and bread rolls for the week and I am not fussy. One day there was cold rice which was with the salad food and when I took a bite it was still frozen. Also tablecloths were filthy, still had the same stains on over the 2 week period. The toilets next to reception smelled absolutely horrible. You had to hold your breath while you went in there. Disgusting. The same music in the bar was played over and over again, it could drive you mad. Would not go back again.

  • Stayed: August 2013, travelled with family
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1  Thank Linz1Leeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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187 - 193 of 616 reviews

Reviewed 11 September 2013

Sept 4-11 here. Clean tidy hotel. Rooms serviced daily. Food attractively displayed - lots of salad varieties and various meats - Yorks pud and roast beef,veal,pork, steak and kidney pie, rabbit with plums,chicken pie, lancashire hotpot etc. Good variety of fish. Always fresh pasta with separate sauce available. Consistently good chips! It appears the Spanish like their deserts goey and very brightly coloured - flourescent yellow, shocking red and dazzling green. Pineapple tart v good, fresh fruit always available and tinned pears or peaches. Pour yourself beer and soft drinks fruit juices but spirits VERY generously served at the bar. Hot drinks also from machines in the bar after lunch and dinner. Why do the Spanish chill their red wine ? Plenty of seating at or around the pool on beds or chairs at tables. Sunbeds very well used but OK. Had many an enjoyable evening drinking with Peter N Kay - v good company. Staff friendly and helpful. Tables rapidly cleared and bins emptied daily round pool etc.
Hotel very close to superb beach and convenient bus stops to go to Can Pickafort(1.5E),Porto Alcudia and old Alcudia(magnificent church - 1.5E) or Porto Pollensa(1.75E) with another super beach. Hotel also close to lots of restaurants and bars but who needs those when its all inclusive here !!!
Entertainment different and now wil be missing star Alvin. Shame.
Great value for money.

  • Stayed: September 2013, travelled as a couple
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2  Thank Allan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2013

We stayed here for ten days, after readin reviews werent looking forward to stayin here! However dont know what people are moaning about hotel was clean, food was plenty always sumthing to eat and i am very fussy! Staff very friendly! Wud defo reccomend for a nice relaxing holiday

  • Stayed: September 2013
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3  Thank Gumbetlover86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2013

just returned from the continental park hotel, first impressions were ok , we were allocated a room on the first floor overlooking the pool on entering the room it had a real musty smell to it and looked really tired dark and dingy, in the week there the linen was never changed and the threadbare towels only twice, the dining was a complete joke the food terrible and some of the meats were not even cooked properly my partner was ill for 4 days after eating here so we ate out after this episode the tablecloths were also filthy, the drinks also poor the wine undrinkable, the only good points of this hotel was the entertainment staff they were on the go all day and evening, the bar staff too very pleasant . on reflection you get what you pay for but this is a definite no no look elsewhere.

Room Tip: book one at another hotel.
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  • Stayed: August 2013, travelled with family
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2  Thank michael50manchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2013

Arrived here on the 20th August for a week, we had a great holiday minus the rain and thunderstorms which were a nightmare!!

Hotel is well situated for the beach, bars etc. When we booked we were informed it was in Alcudia - its not!! Its in a quieter resort but we still had fun. Its close to the beach which is lovely.

We were all inclusive and made good use of the drinks by the pool, unlimited soft drinks, tea/coffee/water, beer, wine, sangria and slush is all self service. The bar gives the spirits which are generous measures. Bar staff lovely and attentive. The bar food during the day was the same most days (Burgers, hot dogs, chicken nuggets, chicken burgers, salad, pasta, onion rings, chips etc) which is fine for a snack occasionally. The food in the restaurant we just went to for dinner twice - first night it was awul and i had some chips, then fruit and ice cream. We tried it again another night near end holiday as raining and it was lovely so its a hit or a miss im guessing (great selection this night), breakfast we had 3 times was lovely and plentiful.

Overall id return to this hotel, yes there are stains on the floor but people are running around with slush, ice cream, drinks etc so its to be expected. Rooms were cleaned daily and towels every two days. However the walls were a bit thin and you could hear everything but i still slept well and im a light sleeper.

  • Stayed: August 2013, travelled as a couple
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2  Thank krfc07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2013

Stayed here in July and can say for certain never again. Having been up since 4 in the morning we didn't arrive at the hotel til 2:30pm and when we did arrive we were told that we couldn't stay in our rooms that night and were moved to another hotel next door which was horrendous we were given no explanation why just that we could one back the next morning and check in we had to use the continentals facilities for everything apart from sleeping there. Because of this inconvenience we were given free safes and Internet during our stay and anything else we want which is pretty stupid as what else would we want in an all inclusive hotel. The staff were friendly enough though and the entertainers tried their hardest to get people involved with the activities. The sunbeds are in desperate need of replacement as most are broken and because it was busy you needed to get down at 9am on the dot to try and get a decent sunbed.the food was very poor and not a great choice I would rather not live off burger and chips for my entire holiday. The rooms were ok with great air con however the beds were very uncomfortable. The walls were paper thing and occasionally you could here the people next door on the toilet (not pleasant). When booking this holiday we were lead to believe it was only 10 minutes walking to the centre of alcudia where we have been before however after walking for 10minutes were were no where near alcudia in fact it was at least 30minutes walking (1.5miles) and in that heat it was too uncomfortable to walk anywhere so ended up getting taxis there and back which were cheap enough. There should be a separate smoking area outside as people were smoking around you not caring about others which I felt was rude especially when you are trying to enjoy an already disappointing holiday. Cleaners rarely changed towels we had a dirty one left for 4days. The toilets next to reception stunk you needed to hold your nose to attempt to enter them the smell was so bad it make you heave(hello air fresher has been invented) the hotel was close to the beach on of its very few plus points.having previously stayed at the delfin vender (it's sister hotel) and them both being rated the same i did expect more for the money we paid. In the future I will defiantly go back to the delfin and not here I recommend others avoid this hotel

Stayed: July 2013, travelled with family
4  Thank rachellou94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2013

Bad Points: This hotel looks like it has not been redecorated since the 1970's - the stair carpets are utterly filthy. To borrow a phrase from the author Anthony Powell, the food here was a tragedy and the wines a farce (we were all-inclusive so little choice but to get on with it). All of the meals are much like school dinners, and the wines truly, truly ghastly.

Our room's aircon didn't work: we reported it on the first day, then consequently lived with an electrician's ladder in our room for the rest of the week, but by the time we left the aircon still wasn't working.

You have to put down separate cash deposits for safe keys, TV remote control etc.

Good points: the staff here are extremely friendly and helpful. The rooms are sizeable, and they are cleaned well, with towels (all of them threadbare) changed daily. The entertainments staff here work like trojans for very little pay, and do an outstanding job despite their being provided with next to no tools by their parent company.

In summary, this hotel is in need of a majot overhaul, a new chef and a new sommelier, but in the final analysis, you get what you pay for . . .

Room Tip: Pick a room that does NOT overlook the pool. all of the entertainment in the evening is poolside, an...
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  • Stayed: August 2013, travelled with family
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3  Thank Huw T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Roc Continental Park

Address: C/ Iola, 4, 07458 Playa de Muro, Majorca, Spain (Formerly Hotel Marina Continental Park)
Region: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 30 Hotels in Playa de Muro
Price Range: £86 - £387 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Roc Continental Park 3*
Number of rooms: 185
Official Description (provided by the hotel):
The Hotel ROC Continental Park is located only 50 metres from the Playa de Muro beach, and very close to the s'Albufera Nature Reserve, a combination which together form one of the island's longest and most beautiful beaches.The Hotel Roc Continental Park offers its guests an All-Inclusive board basis with all the necessary comforts and a wide range of possibilities to ensure that guests have a wonderful stay.This hotel offers the most comfortable accommodation in the area: an unbeatable value and great all inclusive benefits. A wide range of hotel activities with special entertainment for both children and adults really makes a difference, being fully recommended for families. ... more   less 
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Also Known As:
Hotel Stil Continental Park
Hotel Roc Continental Park Playa De Muro, Majorca

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