For a big group hotel the iberostar albufera playa 4* falls short in a few areas
1.no concierge or bell boy
2.shared facilities with the park next door puts pressure on the restaurants particularly when out of season only one is open ie May an September these should be open throughout all season. We found queuing undignified and seeing people jumping walls come on iberostar you can do better there is only one solution you say you strive to improve then do as you say!
Childrens pool needs updating ie pirate ship slides etc a small pool of water with cracked tiles round very poor you need to look at your competition also the play area the slide is dangerous as they slide off and no baby swings all needs redoing through the winter. You can't encourage families and not cater for them.
3 on the plus side food excellent as long as demand can be met all cooked fresh
Cleaning very good. Entertainment team work hard. Would I recommend yes if iberostar could confirm they had rectified the issues More