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“Not what we expected!”

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IBEROSTAR Albufera Playa
Ranked #3 of 30 Hotels in Playa de Muro
Certificate of Excellence
GreenLeadersSilver level
Reviewed 8 May 2013

After reading the rave reviews of Tripadvisor, I was expecting something at the top end of an all inclusive hotel. I booked a suite all inclusive and paid £1600 for the hotel alone for two of us for 8 nights. We have been on two previous all inclusive holidays to Malaga and Lanzarote at approximately half the price - this latest experience has made us decide it will be our last!
I had done my research and we both loved Majorca. A car hire through Sixt (highly recommended) ensured we saw what this beautiful Island has to offer and overall we were blessed with lovely weather.
So why have I given it only an average rating. The staff overall are pleasant, waiters professional, cleaning staff polite, bar staff very welcoming but Reception, generally unhelpful with the exception of two of the Receptionists.
I had booked directly with the hotel and was led to understand there are only 20 suites, some in the Park and some in the Playa. The Park suites are in Block 1 approximately and the Playa suites in the blocks up to 7. Undoubtedly, Block 1 suites have direct sea views and we were allocated one of these originally - the suite was spartan, gloomy and devoid of sun on the two small balconies. We went back to Reception and were offered another suite on the second floor with no sea views and it was far worse than the original. One Receptionist took the attitude take it or leave it but I stood my ground and we were eventually offered a Suite in Block 7 on the third floor which had nice views, was more modern but again only had sun on the balcony for a few hours in the early morning. We took it and in fairness, it suited our purpose except for the lack of evening sun. Having seen some of the standard rooms I am glad we went for a suite as they were small in the extreme, most having very small balconies, some overlooking the car park, some the pool and some had side/sea views. The blocks nearer to Block 1 are the Park and those nearer to Block 7 the Playa. Do not believe the Receptionist if you are told the only suites are in Block 1 as he originally told us. There are 4 floors in the Playa but he insisted the hotel didn't have a fourth floor and I had specifically booked and paid for the Playa prices and it is a far nicer hotel and does have four floors.
Our suite itself had a large balcony, two bathrooms and a separate if functional sitting room. Do ensure you are specific in what you book and if not happy, don't accept second best. As I was checking out, other English people were having a similar argument with Reception!
Be aware that the resort is predominantly catering for German tourists and all the staff are geared up for this. There were a few Russian tourists and a smattering of British and French. The staff automatically addressed us in German and this became a bit tiresome after a week.
The pools looked nice but were cold and the sun loungers are so regimented that they were ridiculous. Even though the hotel/s were about half full and there were plenty of loungers, some people were putting their towels on their 'pitch' three or four hours before they arrived to sunbathe even though the hotel says it doesn't allow this.
When a hotel is charging top rates, it is almost 4000 Euros for two people in a suite all inclusive in July (if I had paid that I would have been annoyed!) there is still a charge for the safe even though the hotel says it will take no responsibility for items not put in the safe.
I needed wifi for work and even though it wasn't expensive at 27 Euros for our eight night stay, the hotel should get its act together and include it in the price.
Another gripe was that we wanted to watch a football game on Sky but the Receptionist said that the hotel doesn't subscribe to Sky Channels and the nearest sports bar was about 7 kilometres away - ridiculous at the prices charged.
Be aware that the Playa and the Park are in effect one hotel and in summer it would be crammed with people, some may like this, we wouldn't.
The beach was beautiful as were the sunrises and if you are into naturism, the naturist section of the beach is about a 10 minutes walk along the sand towards Can Picafort.
The drinks were generally branded varieties and it was pleasant sat outside the bar at the time of year we visited and there were plenty of places in the day and evening. The snacks were almost non existent, on two days there were some rolls available but they soon ran out but the main offering was croissants left over form breakfast. You can ask for peanuts from the bar however.
My main grouse was the food which seemed mass produced, much of it unappetising and served to the hordes. In fairness, we took breakfast each morning sat outside and there was a variety of fruit, cheeses, meats and cooked. The cooked was not well done but the bread selection was excellent.
We had lunch at the Terrace Bar above the pool and again, it was pleasant to sit outside, the freshly grilled fish was the best of the food and there was enough selection to get by. I avoided the chicken however because as someone else has said, the chefs use the same tongs for putting on the raw chicken as serving the cooked pieces. We saw this on several occasions and it is a prime problem for cross contamination.
We didn't enjoy the evening meals at all until the last night when they laid tables outside. The main dining room is like a cafeteria, brightly lit and in our opinion, not conducive to nice dining. Again, there was plenty of selection of varying quality, the freshly cooked meat and fish was the most appetising but the selection of salads were dull and uninspired as were the pre-cooked dishes.
The overall experience may appeal to some and if you have children, it is probably a reasonably priced holiday but take with a pinch of salt some of the rave reviews on trip advisor as they raise expectations which weren't, in our case, realised when we arrived.
The hotel is somewhat on a limb and you couldn't really walk to get a nice bar but we did find one on the beach at Can Picafort, approximately a 25 minutes walk along the beach.
All in all, an average experience at top cost for an out of season visit to a resort that was huge, lacking in finesse and in my opinion, catered for the masses - not our scene at all.

Room Tip: Go for a suite and be specific and demand what you have paid for.
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  • Stayed: May 2013, travelled as a couple
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1  Thank Bob1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Albufera Playa, responded to this reviewResponded 1 August 2013

Dear Guest,
We want to thank you for your preference in selecting our IBEROSTAR Albufera Playa hotel for your holidays as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests.

We lament the inconveniences due to you room allocation, however we would like to point out that the suites are spread as follows: in our IBEROSTAR Albufera Park they are located in Blocks 1 and 4 and there are 14 Suites, in our IBEROSTAR Albufera Playa they are located in Blocks 5 and 7 and there are 6 suites, moreover, all our suites have sea view even on the second floor and the sun depends on our overall hotel orientation and can’t be guaranteed all day long, further our receptionist offered you the suite in Block 7 on the third floor because the other suites were all occupied, on the 4th floor we only have one suite.
Moreover related to your reservation for the IBEROSTAR Albufera Playa, all the suites of our two hotels are exactly the same in terms of furniture, decoration and location, all the suites even the ones located in the Park part belong to the Albufera Playa and their guests have the possibility to use both hotels facilities contrarily to the guests of the IBEROSTAR Albufera Park.
Further we are surprised to read your comment related to the snacks as our All Inclusive guests can enjoy hamburgers, sandwiches and hot dogs, cakes, coffee and ice cream between 15.00 and 18.30 outside our restaurant’s opening hours.
The gastronomy is a very important aspect for our company and our professional Chefs do their utmost to prepare a wide range of local and international dishes in order to please all palates, further the food manipulation and hygiene is one of our most important concerns, each food category has its own area on the grill and our chefs use a different tong to serve the cooked meat even though we would like to point out that when the piece of meat has to be cooked on the other side, one part touches the cooked and the other the raw part of the meat, but anyways to reassure you, the grill itself with its extremely high temperatures is not considered a source of health danger according to public health inspection, moreover our establishment is ISO (former HACCP) certified, following the strict food safety management system.
On the other hand we thank you for pointing out our staff as their kindness and helpfulness is our main strength.
Once again, may thanks for choosing IBEROSTAR for your holidays, we hope that you had a nice journey back home and to may serve you again in our hotels ensuring you in advance of our utmost caring dedication.
Kindest Regards,
Online Reputation Manager
IBEROSTAR Hotels & Resorts

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Reviewed 5 May 2013

We had a really excellent time at Albufera Playa (although we had booked to stay at the 'Park', the reception staff moved us to a more modern room) and much of this was down to the staff who are helfpul and friendly. The room had been modernised recently (new bathroom, flat screen tv, fridge etc.) and was comfy. Our only slight grievance was the sound of the lift which we were a good 5m from. The buffet food was impressive given the scale of the operation.

But, some of the amenities one might expect to be included were missing. For example, all rooms have a safe, but it's €3 per day to get a key (€5 depost) to activate the (electronic) safe. Other oddities; if you're not 'all inclusive', it's €22 per person, per day to upgrade but you have to upgrade for your entire stay - what if you might want to leave the complex one day to see beautiful Majorca? Towels for the pool are 'hired' at the main hotel reception and a €10 deposit is payable per towel.

We had a great time, but it did feel a little like a low-cost airline making the bulk of their profit from stealth upgrades.

Room Tip: Ask not to be too close to the lifts as they can be heard from the rooms.
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  • Stayed: May 2013, travelled as a couple
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2  Thank Laurence F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2013

We travelled out of season to the Albufera Playa and overall had a great experience

Positives as follows

Food in the hotel is exceptional. They have created an Iberostar branded dining experience - theatrical and honestly delicious

Playa de Muro beach is stunning - just as good as it looks on the postcards - we went out on the boat for the day which gently glides up to Formentor and back (24 euros pp and worth it)
The staff are all really committed and charming - without exception.
Rooms are bright light and modern.
Location is middle of nowhere and away from the busier resorts so a real escape

Downsides are few but as follows
On the week we visited there was a training session for around 40 "animators". End result was the same song (Abba - Voulez Vous) around 30 times. Every day. This eventually became terribly intrusive. Apparently they use this hotel every year for the whole group - so would certainly ask if the training programme is going on before booking at this time of year.
The doors lock with an extremely loud clunk - meaning they'll doubtless wake you if you're a light sleeper

Lara and her deputy are extremly customer focused and offered us a couple of drinks and a check out extension by way of apology which was appreciated

Room Tip: Ask for an upper floor - the ones facing the car park are probably the quietest - although they do...
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  • Stayed: April 2013, travelled as a couple
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2  Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Albufera Playa, responded to this reviewResponded 18 July 2013

Dear Guest,
First of all we would like to thank you for your preference in selecting our IBEROSTAR Albufera Playa hotel for your holidays and for taking the time to write your impressions about your stay as it is our best way to know where we can still improve in our daily services in order to deliver unforgettable vacation experiences to our guests.

We are sorry to hear that our animation training has been a nuisance during your stay and took good note of your comment in order to avoid this to happen again in the future; however we would like to point out that our organization does its best to preserve our guests from being disturbed by our trainings, keeping the music volume as low as possible and rehearsing in closed areas away from the places of rest.
On the other hand, we are glad to read that our gastronomy offer could largely satisfy you, in IBEROSTAR we know that the meals are a very important part of our guest’s holiday experience and our professional Chefs do their utmost to prepare a wide variety of local and international delights to please all palates, it is enjoyable to read that we could conquer yours.
Last but not least, we thank you for pointing out the kindness and helpfulness of our staff; we are satisfied to read that they participated in your wellbeing whilst staying among us.
Once again thank you for your constructive comments; we look forward to welcoming you again in our hotel at your earliest convenience.
Kindest Regards,
Online Reputation Manager
IBEROSTAR Hotels & Resorts

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Reviewed 17 April 2013

We stayed here summer 2012, 10 nights, Myself my Mother and my 8 year old son. My poor husband was working ;( The hotel was wonderful, fabulous food, great pools and landscaping, attentive staff who were friendly, very clean rooms with neutral decor, flat screen TVs, large double shower ensuites etc, beds on the hard side which we all found comfortable, great kids clubs, aerobics and water aerobics for adults, inc spinning classes, impressive evening shows. We enjoyed it so much we will book again with Iberostar this summer. Last year we stayed half board this year we intend to book all inclusive.

Room Tip: We did not specify our room as we booked late. Myself and my son were next door to the lift, I am a...
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  • Stayed: July 2012, travelled with family
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1  Thank MrsOsborne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2013 via mobile

We spent a great week in this hotel.
The beach just in front is only a few steps away and is one of the best we found in the neighborhood.
Walking to the closest village is a bit of a stretch, but you can take the cheap and frequent bus instead.

  • Stayed: May 2012
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Thank Nuno O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2013

We arrived at the hotel at around 12 noon and went straight to reception where a very lovely lady checked us in immediately with no fuss or anything all topped off with a glass of champagne, which was a lovely touch.
We headed to the room on the 2nd floor overlooking the car park and the natural park at the rear which was ok but on looking near the balcony doors I could see a fair few ants, which are my worst phobia, so we headed straight back to reception to see if we could have another room. At first she looked a bit confused but when we explained that I have an awful phobia of ants she moved us straight away to a room on the 3rd floor again overlooking the rear and natural park. This was much better, no ants thankfully, admittedly it was right next door to the maids room where they kept their trolleys and opposite the lift but we never ever heard too much noise, just the basic average that you'd expect from a busy hotel!!
So room sorted we decided to check out lunch in the restaurant, as we only went half board last time (Oct 2011) we had opted for all inclusive this time and we were not disappointed at all, there was so much choice even at lunchtimes, if anyone says they can't find anything to eat here I'd be seriously worried, there was everything and all cuisines and palates seemed to be catered for.
The food choices were even more extensive at dinner in the evening and nothing seemed to be too much trouble for anyone there was always meat and fish being cooked fresh and omelettes, eggs and crepes at breakfast, all the staff were incredibly warm and friendly which is lovely considering most of them seemed to be there from breakfast right through to the end of dinner, their personas and cheeriness are a credit to this place, they were always on hand to top up glasses, clear plates etc
There isn't much by way of nightlife however what the hotel do put on in the evenings is always very well received and with all inclusive who needs entertainment, the bar is all that's needed!!!!
We went very early April and the hotel was lovely and peaceful, there were plenty of people there but nowhere seemed very crowded at all, even round the pools, there are 3 pools and a massive one over at the Park, my only gripe would be that not one of the outdoor pools is heated therefore I didn't get to do as much swimming as I'd like, it's not quite the same in an indoor one, I think I got as far as my knees and that was it the water is just too cold!
The beach is absolutely gorgeous and only a very short walk through the complex, you do have to pay for the loungers down there but it's well worth it for a change of scenery, we paid 3 euros for each bed for all day, it is however very very windy but the sea is so beautiful and clear who cares!!
We did have some very bad rain for a day and a half but that can't be helped and we decided to go out exploring, we caught a bus from just down the road to Alcudia town which is a very lovely traditional Spanish place, but it was just like being in England that day it was so cold and wet so we came back and hit the bar!!
Our other wet day we decided to catch the bus again and head to Puerto Pollensa which is so gorgeous it's like being on the Italian Riviera, thankfully the weather picked up whilst we were there so we spent most of the day here just walking and soaking up the atmosphere in the beachfront cafes, I would definitely recommend the short bus ride to get there.
As we'd booked with Thomas Cook we were advised by the hotel that we were entitled to a meal in their A La Carte restaurant, this made a nice change from the buffet, however as this was their first night of opening for the season I think there were a few teething issues, the main one for me was that the menu should have been printed out and shown to us rather than just being quickly rattled off by a waiter, because until the food arrived I had no idea what I was getting, there was also a LOT of time between courses, I'm all for leisurely eating but this was bordering on madness, I'm not sure what happened but the appearance of a lady with a walkie talkie who I assume was management of some kind seemed to kick everything up a gear or two and the rest of the meal progressed at a normal decent pace. The food though was magnificent and I'm sure the kinks will be ironed out as the season progresses!!!
This is the 2nd time we've been here now and I'm already searching for deals so we can return again next year, all the staff are friendly from the maids to the management everyone makes you feel very welcome and always say hello, the rooms are spotless as are the other areas, pools, bars etc
If you want nightlife this is not the place to be, head to Magaluf, however if like us you want a nice relaxing, do nothing type of beach holiday then this is definitely the hotel to come to, I can't wait to come back!!!

Room Tip: I would say the higher up you go the more you avoid the ants, we were in 7301 and it was fine for us...
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  • Stayed: April 2013, travelled with family
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3  Thank clarabell1477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2013

We are a family of 3 with son of 4years of age. We had an early flight arrived at Palma for 11 their time, transfer was an hour with 4 drops which were all local.

On arrival the hotel was impressive, upon checking in we received a glass of champagne and orange for our son, very quick turn around, within 10mins we was in our room.

The room is as the pictures/details described, clean, modern and impressive. You can see sea from the balcony from most rooms our room was on the 4th floor at the end 7456. Start of April the sun doesn't set on the balcony which was a shame as would of been nice to sit on the balcony but this is not to be helped.

The grounds and facilities were faultless, always working away without being seen, in total there were 6 swimming pools (1 indoor and another large pool around the side in albufera park which was not open at that time due to early season) the pools were presented excellent but the down side to these that they were very cold. The beach is located at the end of the hotel which cannot be missed, walk down the steps and along the path and your their. Lease note the sun ends are not supplied by the hotel 3 euro charge, The sea is beautiful, very quiet beach no watersports on this part.

The restaurants - in total I believe they have 4 restaurants/eateries, but only 1 of these were open again I believe to early season. This was not noted to us upon booking with Thomas cook which was very disappointing as we were expecting more. Having said this the food was fantastic!!! Huge variety to choose from having fresh meats/fish cooked at the stations. Good quality ingredients. The only down side was the choice of food for kids was little, a lot of the kids were eating chips/pasta... There was pizza and other items but sometimes the pizza would have blue cheese or another ingredient that kids would rather not have...only recommendation to the hotel is a kids food station which is directed at the kids alone. The drinks were 5star, branded beer/spirits, good wine, cocktails (very good!) cava, soft drinks....bottle of wine at dinner if requested.

The staff - they were possibly the best staff we have ever encounter nothing was a trouble always their to help and answer questions, very well spoken English at reception, all around the hotel the staff pay close attention to make the kids smile which in turn the parent will smile....in particular we will say the resturant staff and the cleaners need a pay rise! The maids clean the rooms everyday and you have the option when to change your bed sheets (daily) the restaurant staff work around the clock, we would see a member of staff working from breakfast 7:30 till dinner 10pm then on occasion they would work in the bar area with the entertainment till late. We would like to highlight Pepe and Alejandro they were excellent along with the other staff. Also the manageress was on site full time and making sure she was available and getting to know the guests.

We had to call out the doctor at late of the night for our son as he had a fever and asthma, the doctor called the reception for over the phone symptoms and was with us within 40 mins. Very helpful doctor explained all in English and gave us directions to pharmacy. Reception will answer all our your requests, we asked for bus times and they gave us a print out of bus times.

The location - if you are looking for a lads/girls holiday going out on the night getting in early morning then give this one a miss as the resort is family/couple orientated with little open but hotels and supermarket, get on a bus and explore port d alcudia very nice more busy resort with great beach and resturant a (sometimes the food at the hotel was better but nice for a change) 1.5 euro on the bus per adult a taxi will cost 10 euro. Be mindful on busses around lunchtime as they seemed to stop or limited supply. Also visit alcudia town and the old town pollenca great sights.

Overall fantastic holiday with minor adjustments this would be faultless. We will be booking another holiday under the iberostar brand.

Also to note the Thomas cook rep was poor, we would rather go to reception as they had more knowledge than him.

  • Stayed: April 2013, travelled with family
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5  Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about IBEROSTAR Albufera Playa

Address: Avenida Albufera s/n, 07458 Playa de Muro, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Playa de Muro
#2 Spa Hotel in Playa de Muro
#2 Top resorts Hotel in Playa de Muro
#3 Luxury Hotel in Playa de Muro
#3 On the Beach Hotel in Playa de Muro
#8 Romantic Hotel in Playa de Muro
#10 Family Hotel in Playa de Muro
Price Range: £89 - £281 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — IBEROSTAR Albufera Playa 4*
Number of rooms: 360
Official Description (provided by the hotel):
The IBEROSTAR Albufera Playa hotel is located on the sea front of Playa de Muro, one of the best-maintained sand expanses on the entire Mediterranean. This is a highly recommended hotel to enjoy a family holiday with children or as a couple. SPA, cuisine, sports, entertainment... The services at the Albufera Playa hotel are wide-ranging and will allow you to enjoy an ample variety of entertainment for adults and children alike. These include five restaurants and two bars in the all inclusive accommodation type (optional); Miniclub (ages 4 to 7), Maxiclub (ages 8 to 12), Teenieclub (ages 13 to 17); as well as a playground and children’s pool. There’s also SPA Sensations, the space where you can restore the balance between body and mind, a fitness centre, and Fit & Fun activities... there’s something for every member of the family. And if you’re also looking for some added exclusivity, the Albufera Playa hotel offers its Star Prestige service with luxury services, such as a rooftop VIP zone featuring Balinese beds, Jacuzzis, Open Bar with drinks and amazing views of Playa de Muro. ... more   less 
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Also Known As:
Iberostar Albufera Playa Hotel Playa De Muro
Iberostar Playa De Muro
Iberostar Hotel Albufera Playa
IBEROSTAR Albufera Playa Playa De Muro, Majorca

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