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Iberostar Albufera Playa
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Reviews (1,193)
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Reviewed 2 November 2013

Nice hotel, clean room. Friendly staff everywhere, nice food in the buffet restaurant. Beautiful pools and directly on the sandy beach where the water is crystal clear. Ideal for a relaxing holiday, although there is more than enough to do and see in the area if you rent a car.

Stayed: October 2013, travelled with family
2  Thank JOCHEMSCHRAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Albufera Playa, responded to this reviewResponded 7 November 2013

Dear Guest,

First of all we would like to thank you for choosing our IBEROSTAR Albufera Playa hotel for your holidays in Majorca and for the time and effort that you spent to share your feedback on your stay, we are delighted to read that you had a great stay among us.

We thank you for pointing out the beauty and cleanliness of our hotel as well as the good gastronomy offer in our buffet restaurant where our professional Chefs strive to prepare a wide variety of typical Majorcan delights as well as the best international dishes in order to please all palates, we are glad to read that we could conquer yours.

Moreover, we greatly appreciate your kind comment on the friendliness of our staff as their genuine kindness and helpfulness is one of our hotel’s main strength.

Once again, thank you for your time; we hope that you had a pleasant journey back home and top have the pleasure of serving you again in our IBEROSTAR hotels in the most beautiful destinations worldwide ensuring you in advance of our utmost care and dedication.

Best Regards,

Online Reputation Manager
IBEROSTAR Albufera Playa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2013

“Rather disappointed when staying at the Albufera Playa , as we had to be moved twice. Firstly due to a mouldy and musty room, in which we had to spend two nights, and then due to an alarming ant-infestation, which took more than three hours for management to address. Not really the standard expected of a reputable 4* establishment.” -

  • Stayed: October 2013, travelled as a couple
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2  Thank Leonard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Albufera Playa, responded to this reviewResponded 22 January 2014

Dear Leonard,

Firstly we would like to thank you for taking the time to share your personal impressions on your recent stay at our IBEROSTAR Albufera Playa hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

We deeply regret reading the imperfections you found in your room and have forwarded your review to our management for his information; however we would like to point out that as soon as you contacted our reception regarding the presence of ants in your room, our assistant manager came to your room and helped you pack in order to accommodate you as fast as possible in your new room for you to fully enjoy the rest of your stay among us. Given the vast expanse of gardens which provides our guests with a huge internal open space and the climatology of Majorca, the presence of insects is unavoidable. In the punctual event of localizing an infestation in a room, our housekeeping department undertakes an in-depth cleaning in conjunction with an adequate treatment to eradicate their presence within our installations.

On the other hand we thank you for pointing out the great location of our hotel, with direct access to the stunning beach of Playa de Muro and within a short walking distance to the Natural Park Albufera and its variety of typical local flora and fauna.

Please be assured that we took your comments into consideration and that they will help us to improve our services. We really thank you for your time and despite the issues you have raised following your stay, we hope that IBEROSTAR will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Albufera Playa

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Reviewed 1 November 2013

My wife and I spent 2 weeks at the hotel, on a half-board basis, from October 7th. We decided to stay on a half-board basis so that we weren't hanging around the hotel all day. We were glad we did because the food available for both breakfast and the evening meal was superb with a really good choice on each occasion. We never left the dining room hungry. I would suggest to the catering staff, though, that there should be less creamy desserts available and more pies and puddings available in the evening.
Being October, it was towards the end of the season but the entertainment programme was excellent with some of the evening shows being of a high standard.
The closeness to the superb beach was great and it was a lovely touch that the hotel entertainment staff occasionally came to the beach handing out fresh fruit.
I rate this hotel, the food and its staff very highly and wouldn't hesitate in recommending it as a holiday destination. I would very happily return here.

Room Tip: Beware of having a room near or overlooking the main entertainment area if you are not one to stay up late.
  • Stayed: October 2013, travelled as a couple
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1  Thank Shetlandman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Albufera Playa, responded to this reviewResponded 12 November 2013

Dear Guest,

We highly value the time you spent to share your experience and suggestions about our IBEROSTAR Albufera Playa hotel being fully aware that listening to our guests' feedback is the way to go to keep improving our services and guarantee top quality holidays to all our future guests.

We also appreciate your praising comments on our gastronomy offer as in IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours; we took good note of your comment on our desserts and passed it to our Chef for his information.

Moreover we are glad to read that the kindness and helpfulness of our staff, the varied entertainment program throughout the day and the evening shows performed by our animation staff and the unbeatable location of the hotel with direct access to the stunning beach of Playa de Muro contributed to offer you a very pleasant holiday experience in Majorca.

Once more, thank you for your time and kind recommendation to Tripadvisor’s readers; we hope that you had a pleasant journey back home and would be delighted to accommodate you again at your earliest convenience.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Albufera Playa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2013

The design of the hotel met all our needs, our room was clean and of good design, thanks to the cleaning staff.
The restaurant and food was first class with a variety of food, cooked and cold meals to suit all needs, again all staff very pleasant and professional and always happy to help.
Three we'll laid out pools with sun loungers. With only a small walk to the beautiful beach white sand and blue turquoise sea.
The star entertainment team were great with the children and the shows on the night were good.
Again thank you Iberostar staff for a great holiday we are defiantly returning.

  • Stayed: September 2013
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3  Thank Mickymou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Albufera Playa, responded to this reviewResponded 28 October 2013

Dear Guest,

Thank you very much for the time you spent to share your personal impressions on your stay at our IBEROSTAR Albufera Playa hotel; it is always very enjoyable to read that our guests took some nice memories of their holidays back home with them.

We are also grateful for your positive mention on your room, as we want to offer spotless and comfortable accommodations to our guests and ensure an excellent and relaxing rest during their holiday in our hotel; we will definitely congratulate our housekeeping staff for their contribution to your wellbeing whilst staying among us.

Moreover, the passion for gastronomy being one of the prime pillars of our company, we greatly appreciate your praising comments on our restaurant where our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to taste the best of the local cuisine as well as the finest international delights, in order to please all palates, we are glad to read that we could conquer yours.

Last but not least, we highly appreciate your kind words towards our staff, their kindness and helpfulness is definitely one of our hotel's main strength and we are glad to read that you value this so highly in your review.

Once again, thank you for your visit; we would be enchanted to accommodate you once more in our hotel on your next visit to the beautiful island of Majorca.

Best Regards,
Online Reputation Manager
IBEROSTAR Albufera Playa

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Reviewed 26 October 2013

just had a week at this hotel ,the food was a good selection,rooms cleaned every day to a high standard,the hotel staff are very friendly and the waiters are tremendous ,not having to wait for drinks e.t.c.the hotel is right on the beach,the atmosphere at this hotel is layed back and relaxing as it is in a peaceful location will go back.would highly recommend

  • Stayed: October 2013, travelled as a couple
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1  Thank george w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Albufera Playa, responded to this reviewResponded 28 October 2013

Dear George,

We greatly appreciate the time and effort you spent to share your feedback with TripAdvisor's readers on your recent holiday experience at our IBEROSTAR Albufera Playa hotel; it is always rewarding to read that our guests have enjoyed their holidays among us.

We are glad to read that the good gastronomy, the kindness and helpfulness of our staff, the cleanliness of our installations and the location of our hotel, right on the stunning beach of Playa de Muro, all contributed to your wellbeing whilst staying among us.

We hope that you had a nice journey back home and look forward to welcoming you again at your earliest convenience, ensuring you in advance of our utmost commitment to offer you another enjoyable and relaxing holiday in Majorca.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Albufera Playa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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