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IBEROSTAR Albufera Playa
Ranked #3 of 30 Hotels in Playa de Muro
Certificate of Excellence
GreenLeadersSilver level
Reviewed 27 July 2014

The Iberostar Albufera Playa was as good, if not better, than we hoped. We only booked our 6 night break a week before we left but it was a brilliant last minute choice!

The good stuff:
Cleanliness of hotel - everywhere
Food - loved it (we were half board) - delicious, plentiful buffet with loads of choice
The room - plenty big enough for a couple, we were garden/pool facing 4th floor, partial sea view (gorgeous) Lovely bathroom - great shower.
Friendly staff
Lovely swimming pools
Right on the beautiful beach - soft white sand and clear shallow water

The not so good stuff (although none of this spoilt our holiday at all):
Beds weren't great but they weren't awful
If you want to go for a stroll in the evening there isn't really anywhere to go! The hotel is at the far end of Playa De Muro and a good 5 miles from Alcudia. There are a few bars and other restaurants at the front of the hotels but the evening we ventured out about 10pm everywhere was very quiet. However the hotel has entertainment every evening.
If you haven't got kids, I would probably avoid during peak school holiday season!
Sunbeds are quite tightly packed in around the pools so you end up quite close together!

All in all we had a really fantastic holiday and would definitely stay at an Iberostar hotel again.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Suffolklass2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 25 July 2014

Having stayed at this hotel once before several years ago I knew it was in a wonderful location away from the hustle and bustle of Alcudia just a short stroll to the fantastic Playa de Muro beach. There was an excellent choice of food available at meal times including a choice of restaurants although one of these is not included in the all inclusive option. The pool areas are nicely laid out with adequate sun beds available during our stay. One nice touch is a dedicated area (not next to the pool) with sun loungers for Thomas Cook clients. The Animation Team work hard but thankfully are not OTT in trying to drum up participation by the pool area. Would definitely recommend this hotel and this resort.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
1  Thank LeicesterFox2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

My husband and I stayed here in May this year and were highly impressed with the hotel, not having been to north Majorca previously. The hotel was immaculate, the food was excellent at every sitting, an abundance of choice and cooked fresh in front of you, the staff are all friendly and there to help your every need, the indoor and outdoor pools are beautifully kept and the very short walk to the beach is a godsend, we are in the process of looking to rebook for October this year and can't wait to go back

  • Stayed: May 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Alison N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

The service at this hotel is very good and the food is great too, however as you get to the tail end of your week the food is so repetitive that it starts to get boring. The housing keeping staff are by far the best asset about this hotel as our room was clean everytime we put the notice on the door very quickly. The pool at times was not very clean with plasters and dirt floating around the edges of the pool for days (felt like it was a 2 star hotel). The activities are plenty however the staff can be condescending especially if you look far eastern or the darker shade of grey if you know what I mean. I had to put up with snide comments about certain religions and jokes within activity groups at my expense which put me off going to them in the long run. The management team was far from arms length as the hotel manager would make sure she spoke to only certain guest to make sure they had no complaints but walked past us and people who looked like us everytime (thought she was too good for us). The normal pool banta is the same here as it is on most holidays, certain groups get in then certains group get out...as we did not look like we belonged to any of the groups we had the pool to ourselves sometimes so was great. The bar drinks on our inclusive package was okay too but again for the amount of money we spent (7K) for 3 adults and 4 kids over 7 nights they could of put a mojito on the list instead of having to pay extra for it. The entertainment during the evening was great but the mini night club was soooo boring they need to improve this area. On average the hotel is great for kids and Thomas Cook transfers/flight was okay with no major delays. Would I go here again NO NO NO we were told it would be a 5 star experience, its more a 3 star deluxe experience.

Room Tip: make sure the travel agent includes in-room safe facilities and wi-fi with your package as they char...
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  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
3  Thank 329Visitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Albufera Playa, responded to this reviewResponded 29 July 2014

Dear Guest,

We appreciate you reaching out to us on TripAdvisor to notify us of your concerns related to your recent stay at our IBEROSTAR Albufera Playa hotel and apologize if you experienced any inconsistency in our service.

We were however very surprised to read your comments on our animation team because their genuine friendliness and attentiveness are one of our hotel’s main assets and have been praised in many opinion portals and social medias; At IBEROSTAR we have always welcomed an international clientele and have always treated our guests with the respect they deserve regardless of their nationality, religion or skin tone; we sincerely regret reading that you felt uncomfortable and have forwarded your review to our different heads of department as a reminder of our values.

Our management team is present throughout the day at the hotel and at the entrance of the restaurant at all services to greet our guests and make sure that all are enjoying their meals and overall holidays at our hotel, for future occasions, we strongly encourage you to speak to them and eventually point out any imperfection, they will be enchanted to assist you.

The passion for gastronomy is one of the prime pillars of our company and we strive to make it one of the highlights of our guests’ overall experience among us; the variety of the dishes is ensured by a two weeks menu rotation including both local and international delights in order to guarantee the possibility to savor many different flavors at every single meal, it has to be said also that some dishes may be present every day, such as paellas, Majorcan specialties and the salad bar as being highly requested by our guests; we thank you however for pointing out the quality of the dishes on offer.

Thorough cleaning and hygiene are aspects of prime importance for IBEROSTAR; our pool is cleaned daily and the water filtered throughout the day; we can only assume that due to the wind, some plastic may have fallen into the water, even though our lifeguard on duty all day makes sure that the water is perfectly clean at all times.

On the other hand, we thank you for pointing out the efforts of our housekeeping staff and will not fail to congratulate them on your behalf, together with our waiting staff, for their contribution to your wellbeing whilst staying among us.

At IBEROSTAR we believe that nice leisure activities and entertaining evening shows are part of the real holiday feeling this is why our animation team strives to offer a wide range of activities for our guests to join in, we are glad to read that you appreciated our evening entertainment.

Our main commitment is to offer the best vacation to our guests, based on the service provided by professionals and the delivery of high quality products, so we do hope we will have the opportunity to change your first impression about our service and turn it into a wonderful holiday experience with IBEROSTAR in the near future.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Albufera Playa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014 via mobile

Hate to admit it but just completed 13 th family trip here to this fantastic summer holiday beach hotel
Fantastic location on a great beach Alcudia wAter bus rocks up just on the jetty
GreAt food great facilities top
entertainment animation sports
team
Rooms not large but adequate but eh you don't go to lummox in yer gaff!!!?
Can only recommend for a quality family holiday go all inclusive and get as fat as a pig
See previous reviews

Stayed: July 2014
Thank ian g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

My partner and I just returned from a two week all inclusive holiday.
With the Beautiful beeches, stunning scenery, good food, great weather and friendly atmosphere it definitely had a touch of the Caribbean with just a two hour flight.
The beach is fantastic it was like being in the Caribbean Sea.
Who would want to visit the Caribbean when you have beach like this.
The clear water is ideal for water sports like diving and snorkeling.
I was impressed with the gardens around the hotel.
The swimming pools and grounds were absolutely beautiful and immaculate.
The staff were really friendly and helpful worked very hard.
Managers also always visible and friendly.
Rooms cleaned every day to a high standard (Not so comfy beds)
Nice sized bathroom, lovely shower.
The cleanliness of the hotel is exceptional.
The food was absolutely fantastic. (Not Lunch)
Lunch there was limited choice and food was sometimes cold.
There is a good standard of all inclusive drinks.
Had a really great holiday will definitely go back.
Overall we had a lovely relaxing holiday and would definitely recommend anyone to stay here.

Room Tip: High Floor Room Corner Room away from the day/evening entertainment. Garden view Room.
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Lynsey A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

We had spent 2 weeks in two persons in IberostarAlbufera Playa in the room 7345 at the and of June 2014, and as usually the hotel provided perfect services , we like the long syndy beach and our intention is, to use Iberostar group for our winter holiday in Caribean area.

Room Tip: in the buildings wit direct sea view
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank stepanh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about IBEROSTAR Albufera Playa

Address: Avenida Albufera s/n, 07458 Playa de Muro, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Playa de Muro
#2 Spa Hotel in Playa de Muro
#2 Top resorts Hotel in Playa de Muro
#3 On the Beach Hotel in Playa de Muro
#3 Luxury Hotel in Playa de Muro
#8 Romantic Hotel in Playa de Muro
#10 Family Hotel in Playa de Muro
Price Range: £87 - £282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — IBEROSTAR Albufera Playa 4*
Number of rooms: 360
Official Description (provided by the hotel):
The IBEROSTAR Albufera Playa hotel is located on the sea front of Playa de Muro, one of the best-maintained sand expanses on the entire Mediterranean. This is a highly recommended hotel to enjoy a family holiday with children or as a couple. SPA, cuisine, sports, entertainment... The services at the Albufera Playa hotel are wide-ranging and will allow you to enjoy an ample variety of entertainment for adults and children alike. These include five restaurants and two bars in the all inclusive accommodation type (optional); Miniclub (ages 4 to 7), Maxiclub (ages 8 to 12), Teenieclub (ages 13 to 17); as well as a playground and children’s pool. There’s also SPA Sensations, the space where you can restore the balance between body and mind, a fitness centre, and Fit & Fun activities... there’s something for every member of the family. And if you’re also looking for some added exclusivity, the Albufera Playa hotel offers its Star Prestige service with luxury services, such as a rooftop VIP zone featuring Balinese beds, Jacuzzis, Open Bar with drinks and amazing views of Playa de Muro. ... more   less 
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Also Known As:
Iberostar Albufera Playa Hotel Playa De Muro
Iberostar Playa De Muro
Iberostar Hotel Albufera Playa
IBEROSTAR Albufera Playa Playa De Muro, Majorca

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