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“Great pool villa, exceptional service!!”

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Anantara Mai Khao Phuket Villas
Ranked #2 of 15 Hotels in Mai Khao
Certificate of Excellence
Reviewed 13 July 2014 via mobile

First thing I want to say was the service at this hotel was exceptional. Everyone was very friendly and approchable. Really made our stay happy and memorable. makes a big difference.

Upon arrival, we were well greeted, had a drink and cold towel. The process was smooth and quick... done at our villa too.

We had the pool villa which was one of the closest to the beach and hotel pool. It was also less than a minute away from the lobby/breakfast place. The rooms were spacious and the pool was amazing, there is also this little hut/sala next to our pool (where the minibar is). It was a really nice getaway, relaxing villa. Privacy is high, there's an outdoor tub and shower which was also a nice touch. Even though there were afternoon rain showers during this season, we still enjoyed chilling in the sala outside because we wanted to make the most out of the Villa.

We tried the hotels pool food and that was quite delicious, the thai food mainly. What I liked the most was the big sunbeds which were so comfortable to lay in. The service at the pool was exceptional too, they came to check on us regularly and help us adjust the Sun umbrella if we needed to.

The only thing I'd say which were a bit of a downside was the food was slightly too expensive even for hotel standards. Although, the staff was helpful and advised us that there is Turtle village a minute away which had a few shops and coffee shop, restaurant as alternatkcw oprions. We went there a few times because the price of that food is better value. Despite the prices, it would have been nice to have one or two more restaurant choices in the Hotel. I heard they were renovating an area, perhaps there should've been another one.

Another thing is their insects and mosquitoes. Think it's because of the lagoon and the greenary around and so they have quite a few mosquitoes. They do have regular spraying around the Hotel I believe but I think because of how much greenary there is around it's inevitable that there will be some. So make sure you spray some if you're sitting outdoor. Considering the nice landscape around I think it compensates for this downside. So I'm fine with it, just make sure you spray some repellent from time to time.

The service at the restaurants, room service were all superb. Staff was friendly and would chat with us and make sure everything was OK thoughout our stay and our meals. Everyone remembered our names and efficiency is high. cannot emphasise this anymore.

Conclusion is I would definitely recommend this hotel for a romantic or relaxing stay at a resort. Service definitely the best I've experienced. Really nice pool Villa!

Thank you Anantara team for making it a great experience!

Stayed: July 2014, travelled as a couple
1  Thank Jac M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnantaraP, Manager at Anantara Mai Khao Phuket Villas, responded to this reviewResponded 15 July 2014

Dear Jac M,
I am extremely pleased to read your review and share it with the entire team. Your comments about the staff is the most gratifying though it is obviously very nice to learn that you enjoyed your private pool villa and the quality of the food.
Thanks a lot for recommending Anantara Phuket Villas!

Kind regards,
Jan Kirstein
General Manager

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721 - 727 of 1,662 reviews

Reviewed 7 July 2014

If paradise exists, surely the Anantara Phuket Villa complex would be it. From the dramatic yet understated gong announcing our arrival to the sweet smelling jasmine wristbands, lemon-grass infused cold towels and iced rosella juice to the sweet nature and "Thai-smile" of the staff, check-in could not be faulted.
This was a rare return visit to a property previously enjoyed three years ago and it begs the question as to why we waited so long to return. To be clear, it is not a hotel per se; although there is a lobby area, shop, lounge, bars and restaurants but built in the style of a Thai village comprising a number of private villas with pool. The grounds and surrounding areas remain immaculately maintained and buggies can whisk you off to your villa should you choose not to walk but the restaurants and public pool area are all in close proximity and the verdant landscape is worth enjoying. It must be said that it might not be for everyone but the sense of privacy and total seclusion ticks so many boxes. The villa itself is large, airy with a First Class bed, bedding and pillows. Plenty of lounging areas, hanging space, dressing room, coffee making facilities, cookies, mini-bar. There is an indoor and outdoor shower with a bath built-into the swimming pool. We were pleased to see the television had been updated since last time (Well Done!) Some villas have access to the sala - directly on the lagoon, but all have views over this.
Breakfast service is impeccable with staff remembering favourite items and there is a good choice of western and asian dishes. Plenty of food options and the Turtle Village (just next door) also has a number of inexpensive but very good venues.
The new(ish) GM has inherited superb staff each of whom could not seem to do enough to make our stay memorable. Special thanks to "X" for looking after us so well.
If you want peace and tranquility, look no further than Anantara Phuket Villas; it was very difficult to leave!!

  • Stayed: July 2014, travelled as a couple
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2  Thank Glindaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnantaraP, General Manager at Anantara Mai Khao Phuket Villas, responded to this reviewResponded 15 July 2014

Dear Glindaba,

Thank you very much for the very nice description of our Resort. Yes, it’s really, as you say, a Thai village with private pool villas in immaculately maintained gardens. In addition, it is gratifying that you enjoyed our elaborate breakfast spread as well as our attentive members of staff. I fully agree that I inherited superb staff - I am really spoiled. Let’s make sure that it does not take another three years until you return again!
We are all looking forward to soon welcoming you back.
Kind regards,
Jan Kirstein,
General Manager

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Reviewed 3 July 2014

We did not stay at Anantara Villages but used their spa.
Their spa was under construction so they used one of their villas for our treatment - was that ever a pleasant surprise! We had the entire villa to ourself: beautiful bathroom facilities with all the necessities (hair ties, toiletries, comb, etc). Bathroom also had an amazing rain head shower, and you could view the gorgeous private pool and outdoor shower from the bathroom (all natural light and clean). We also got a tour of one of the villas and you could step out of your room right into the swimming pool. Outstanding and pure luxury!

Back to the spa :)
We had a Thai massage and a Swedish massage - the women were very skilled and professional. They clearly choose the best massage therapist to work at Anantara. The music, lighting, even simple touches like putting a bowl of water filled with fresh flowers for your viewing pleasure (underneath the massage chair) - great attention to small detail.

Cold towel and ginger tea at check in and nice warm ginger tea at checkout was great.

Clearly world class customer service! Clean professional and luxury spa services and facilities.

Highly recommend it and would definitely go back :)

  • Stayed: July 2014, travelled as a couple
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1  Thank Shivon_R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnantaraP, General Manager at Anantara Mai Khao Phuket Villas, responded to this reviewResponded 15 July 2014

Dear Shivon R,
We are striving to offer the very best Spa experience on the Island and your review is very encouraging. As you have mentioned, the Spa rooms are currently being renovated and within a couple of weeks we can offer even better facilities, including a new manicure – and pedicure room. We hope to welcome many new customers to our “world class customer service”!
Thanks again for sharing your experience.
Kind regards,
Jan Kirstein
General Manager

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Reviewed 1 July 2014

A rustic resort enveloped in green paradise with modern amenities located on heavenly azure beach. Spacious beautiful villas with private luxurious pools. A most capacious comfortable bed that would get rid of all your backaches and offer a cozy restful sleep. State of art gym offering exotic beverages that keep you going.
Enjoyed the extensive Pan-Asian breakfast spread in a natural environment. Most accommodating n friendly staff and always at your beck n call. We had some lovely meals and they were kind enough to cater even outside the regular menu.
It was indeed a Blissful stay and my compliments & hats off to The General Manager Mr.Jan Kirstein for managing and making this property " a must to visit " for any guests travelling to Phuket.
FULL MARKS.

Room Tip: All Villas are well located.
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  • Stayed: June 2014, travelled with family
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Thank Alexilsarto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnantaraP, General Manager at Anantara Mai Khao Phuket Villas, responded to this reviewResponded 15 July 2014

Dear Alexilsarto,
Thanks a lot for complimenting our beautiful environment, beds, the gym, the breakfast, our staff…on top of it FULL MARKS!
I understand that you are living in Bangkok and with all the daily flights connecting the Capital with Phuket, we are all at Anantara Phuket Villas looking forward to seeing you and friends back in the near future.
Once again, thanks a lot for your kind comments.

Kind regards,
Jan Kirstein
General Manager

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Reviewed 30 June 2014

Just back from vacation in Thailand with so many nice places and wonderful people.
One of the absolute highlights was the Anantara Phuket.
We have experienced many resorts around the world, this is one of the very best.
The calm surroundings with the beautiful gardens are gorgeous. Staff were so attentive
and food delicious. Highly recommended

  • Stayed: June 2014, travelled as a couple
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1  Thank nanna d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2014

I stayed there on my honeymoon in a pool villa.

We needed to cancel the reservation 2 weeks before because of a family problem back home, we contacted the hotel thru email, at first their reply was very good and willing to help us (we had prepaid our stay) but then they starting asking for certificates and took days to answer, they answered my email saying that they accepted but this was once we had already checked in so no use. The staff when we got there was really nice and very attentive, but the service before arriving leaves a lot to wish for.

When we got to the room everything seemed perfect but when you look closely, the shower was broken, the deck had loose wooden floor boards, some cabinets were broken and could not close, the private pool was always extremely cold (yes, even in the summer sun of Thailand).

  • Stayed: June 2014, travelled as a couple
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4  Thank DrKK88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnantaraP, General Manager at Anantara Mai Khao Phuket Villas, responded to this reviewResponded 26 June 2014

Dear DrKK88,

Thank you for choosing The Anantara Phuket Villas for your stay in Phuket and for taking the time to post this review. It is never a pleasure to know that we disappointed a guest but I am always grateful for feedback so that we may learn and improve. It is kind of you to compliment our attentive staff. I will definitely review our pre-stay procedures and the ongoing villa maintenance program.
Once again, thank you for the candor of your comments – much valued. I do hope that you will consider Anantara Phuket Villas again. We will make up for your past experience.

Kind regards,
Jan Kirstein
General Manager

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Reviewed 23 June 2014

In February – March 2014 we have spent 3 weeks of very relaxing holidays in the Anantara Villas Phuket, and for us, the resort proved to be a little paradise.
The peaceful park-like surroundings, the spacy and tastefully furnished villa with its own garden and pool, the excellent breakfast buffet in the morning and the charming pool area equipped with sufficient and comfortable beach chairs have created for us a unique combination of fine luxury and dolce far niente. Furthermore, the long and lonesome beach of Mai Khao has invited us for long and tranquil walks in the morning or evening hours.
The professionally skilled resort staff was of outstanding friendliness. As to the restaurants, fine dining can be experienced in the La Sala and in the Sea-Fire-Salt restaurant. In addition, snacks and Thai tapas are served high up in the cozy Tree House. Here one can relax and dream in comfortable oversized chairs. Since the JW Marriott Phuket resort & Spa and the Anantara Vacation Club are just next door, one can also profit from the excellent quality of the restaurants of these resorts. Thus, also for a longer stay, there are enough possibilities for culinary changes.
We can highly recommend the Anantara Villas for people looking for peace, skilled staff, decent luxury and a splendid surrounding.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Anantara Mai Khao Phuket Villas

Address: 888 Moo 3, Mai Khao, Phuket 83110, Thailand (Formerly Anantara Phuket Villas)
Region: Thailand > Phuket > Thalang District > Mai Khao
Amenities:
Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Mai Khao
#1 Family Hotel in Mai Khao
#1 Romantic Hotel in Mai Khao
#2 On the Beach Hotel in Mai Khao
#2 Luxury Hotel in Mai Khao
#2 Spa Hotel in Mai Khao
#4 Business Hotel in Mai Khao
Price Range: £265 - £1,358 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Anantara Mai Khao Phuket Villas 5*
Number of rooms: 91
Official Description (provided by the hotel):
Tucked away in the charming tropical beauty of Thailand's premier island destination, Anantara Phuket Villas provides a luxurious refuge that opens out onto unspoiled panoramas. Awake to the sight of virgin sands backed by the lush vegetation of Sirinath National Park. Trek through the dense jungle by elephant to discover untouched island wonders. Relax in your private pool villa surrounded by the finest materials and design. Our Phuket resort puts the upmost emphasis on designer relaxation and guests' privacy, with 91 private Phuket pool villas scattered harmoniously across a prime stretch of Mai Khao Beach. Complimenting our luxury resort's tropically inviting accommodation is a host of services and facilities of the highest standard, including premium restaurants, bars and leisure facilities. Anantara Phuket's glorious contemporary design is inspired by a location that offers an array of activities, from diving in pristine waters to learning the ancient art of Thai cookery. The full delights of Anantara Phuket Villas are ready for you to enjoy. ... more   less 
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Also Known As:
Anantara Phuket Villas Hotel Mai Khao
Anantara Hotel Mai Khao
Anantara Hotel Phuket
Anantara Mai Khao Phuket Villas

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