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“deserted beautiful beach, quiet, comfortable.”

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Holiday Inn Phuket Mai Khao Beach Resort
Ranked #8 of 15 Hotels in Mai Khao
Certificate of Excellence
Reviewed 8 August 2014

We wished we have a few more days here -- that's how much we enjoy this resort. The beach is a real gem -- beautiful sand, almost deserted, and stretches out forever. Both sides. Stunning sunset. Waves are rough, and sounds lovely. Not suitable to swim in.
we booked into a 2 bedroom with our 2 children -- we love the children bathroom -- these people know how kids use bathroom -- large wash area. We want to come back here.
Plus point -- not far from airport, which means later check out and less travel time.

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank steven t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris B, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this reviewResponded 14 August 2014

Dear Steven t,

Thank you for sharing your holiday experience with us on Tripadvisor.

We are very happy to learn that you have enjoyed your stay in our Family suite and tranquil atmosphere at the resort.

The team and I are looking forward to having your family back with us on your next holiday in Phuket.

Warmest regards,
Chris Batterham
General Manager

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392 - 398 of 1,078 reviews

Reviewed 6 August 2014

This is a family centric hotel that is out of the way.There are some good points of this hotel such as the kids club kids meals and the family suite which has the kids room as an adjoining room. We met some really friendly staff as well as some really unfriendly and rude staff (at the pool area and J's). We had our meals at J's most of the time, i would say the price of food is affordable but the lack of choice will make any extended stay boring. There is a restuarant outside the hotel named MaMa restuarant that cooks up some tasty dishes if you are bored of hotel food.The hotel is relatively new about 4 years but i observed that activity equipments were badly maintained. The swimming pool is decent but could be cleaner and if family is the focus, the pool could include some kids features like slides. Our stay could have ended on a better note if for not a bad experience with the only 2 badly maintained bicycles that hotel guest can rent. While cycling the bicycle chain dislodged 3 times and i had to put it back, which was extremely difficult and messy with gease all over my hands. But more importantly, the bikes are not working effectively which made the bicycle unstoppable when the chain dislodged. On one occasion i almost couldn't stop the bicycle in time and had to use my legs to stop prevent an acvident with a pickup van. But what really disappointed me and perhaps infuriated me was the denial and lack of responsibility by the recreational manager when i provided the feedback. No apology for my geased up hands, or the sweat that got trying to fix the chains, or understood the potential risk of a hotel guest getting killed. He merely cycled the bicycle around the drive way and sarcastly say that the chain didnt dislodged! I was speechless, its one thing to be defensive, its another thing to deny that something is wrong with equipment and risk injury to hotel guest. Anyway, to be fair, my kids enjoyed themselves and that was important to us and on that basis, i would still give this hotel a thumbs up. But staff training in service and safety is definitely required and proper maintenance and follow-up inspection of these equipment a must.

Room Tip: Good for the family suite if you have 2 kids, the play stations and kids toilet is a good reason for...
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  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
6  Thank GGDDJJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris B, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this reviewResponded 14 August 2014

Dear ESFHH,

Thank you very much for writing about us following your recent stay.

We appreciate your feedback which helps us understanding what is important for our guests. My team and I apologize for the inconveniences that you experienced. We are committed to delivering service that reflects the Holiday Inn standard and will be sure to highlight its importance in our on-going review’s process and training programs.

We do hope that you would give us the opportunity of delivering a better Holiday Inn experience in the future.

Warmest regards,
Chris Batterham
General Manager

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Reviewed 4 August 2014

I stayed here 3 weeks ago with my husband and 4 year old son and was incredibly impressed with the hotel.
The pool area was great, with a swim up bar and baby pool. The staff made the effort to play water polo daily and the staff are superb with children.
I was completely suprised at the high standard of food that is served especially in Pesto their Italian restaurant. Being Italian, the pasta and pizza was completely unexpected and credits to the chefs as it was delicious.
The rooms are something else, we had a family room and these were extremely spacious and tey really have thought of great touches for the kids rooms - playstations, dvd player, baby shampoo, shower gel etc which my son loved. The bathrooms were huge with the best shower ever!
The resort is outside of the main town - around 40 minutes in a minivan.... they do however have a shuttle service which was great too.
The only downside to the hotel is the lack of evening entertainment. We really would have loved this as the nights were pretty quiet. We tended to stay at the pool bar or in one of the restaurants so I would recommend the hotel looking into this.
There is a kids club with a huge ball pit, slides, art corner, playstatyions etc and the staff here were superb too.
We would love to come back in December if evening entertainment was introduced especially over the Festive Season.
Thank you Holiday Inn, we had a great stay.

Room Tip: Go for a family room as they are so spacious..... the grounds are beautiful so any view you have wil...
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  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Daniela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris B, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this reviewResponded 14 August 2014

Dear Daniela B,

Thank you for sharing your holiday experience with us.

It is always a great pleasure to hear from our guests and we are very happy to read that you enjoyed your stay with all the service and facilities we offer. We appreciate you mention about evening entertainment which we are working on.

We have number of activities during festive season, please drop us an email at info@holidayinnmaikhao.com to send the program to you accordingly.

The team and I are looking forward to having your family back with us this Festive season.

Warmest regards,
Chris Batterham
General Manager

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Reviewed 4 August 2014

It has good service and has great accommodation would go back anytime i would even love to live there. The pool is nice and relaxing. The food is really nice and cheap aswell as the drinks aren't to expensive.

Room Tip: Its a relaxing place to go
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank brodieporche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris B, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this reviewResponded 14 August 2014

Dear Brodieporche,

Thank you for writing about us following your recent stay.

We are very delighted to read that you have enjoyed your stay in our peaceful paradise and looking forward to having you back in the near future.

Warmest regards,
Chris Batterham
General Manager

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Reviewed 30 July 2014

We are currently staying in the Holiday inn Hotel for a total of 4 nights.
.upon arrival we booked a airport pick up.. As we waited outside for 10 min. And looking for our names we couldn't find it.. Seemed to be that the man was standing inside and did not show the sign...and he missed us/ we missed him by walking out...

He did drive safe all the way to the resort. And upon arrival a crew of an airline was checking out and they sort of missed the welcome to us...because they where a bit busy chatting with them... Anyway check in went fine and the lady was very nice.

We booked a room with pool which was well maintained and had a lovely vibe!! So that's absolute a plus!

We booked this hotel because we had some email contact with the Gm/Assistant and because of their personal touch we decided to choose this hotel for our anniversary.
Allthough they where not obligated to do anything Extra.. They did hide a cake in the fridge which we found the next morning by opening the fridge... as we are traveling through Asia we have experienced some other efforts! ( not that this one is not good!!)

The hotel is located far away from touristic places which means tranquility is a big plus.. Although to go out for diner or any activity you have to take a cab which is most commonly charged at around 800baht for a round trip to example a 10 min ... And also the Hotel shuttle is not free to use as a hotel guest but they charge you 100 baht more for the same distance...

So far the experience is great for a four star hotel.. Like the staff is friendly, the rooms look great, the beach is fine although you can't swim during low season.. But the thing I missed was a "warm" welcome ... And not from the weather..but from the staff! :) ( just a simple how was your flight, did the driver was there on time to meet you .. Etc)

Oh and by the way there is an happy hour .. On the full menu they offer but when we wanted to order a bottle of wine it was not applicable for this.
And on all prices there will be a 7% TAX and 10% Service charge above the total price of the bill.. Which can make a average looking bill a bit more expansive.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank KimberleyEkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris B, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this reviewResponded 14 August 2014

Dear KimberleyEkk,

Thank you for taking the time to share your feedback with us.

We apologize for the inconvenience you experienced during your stay and appreciate you mentioned some areas which we could improve on. We already highlighted to our team members to avoid the same issue in the future. We are happy to know that you enjoyed the tranquil atmosphere, our room and friendly staffs.

The team and I are looking forward to having you back in the near future.

Warmest regards,
Chris Batterham
General Manager

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Reviewed 29 July 2014

We stayed at the Holiday Inn Mai Khao for 9 nights in July.

It was the best hotel/resort stay we have had so far.

The family room we stayed in had two large rooms each with a bathroom. the kids room had two comfortable single beds with TV and playstation/DVD to keep the kids happy whilst we relaxed and read our books.

The pool and pool area was great and at this time of the year not that busy. Lunch at the pool was affordable as their 2 for one lunch time happy hour gets you a free barbeque lunch, which was adequate after their large, delicious buffet breakfast.

The location is quiet which is what we wanted and although it is far from Patong and Phuket town there is a hotel shuttle or taxis available to take you there.

The beach was quiet, there was no one to harass you and the water was cleaner than the Patong beach water. The kids played in the sea water at the hotel beach and really enjoyed it. It was O.K. as long as you stay in the shallow water.

The hotel makes an effort with activities. We didn't do many, but the couple we did were fun. There is a pool table, table tennis, darts, dvd's, playstation games. Plenty for the kids to do while you relax and read a book or sip on a happy hour 2 for one cocktail or beer. My wife especially enjoyed most mornings in the clean, well equipped gym.

We borrowed their bicycles and rode 20 minutes down the road and where there is a chemist and 7 Eleven. We were there and back in an hour including the shopping and the bike use is free for this time. Longer than that does cost though. A little further along this road is Splash Jungle water park where we happily spent a full day from 10:00am open to 6:00 pm close. A taxi took us there. It's not crowded at this time of the year and the longest wait for a ride would have been around 5 minutes.

The best of all though were the hotel staff and managers. A more friendly and helpful bunch of people you won't find anywhere! The Restaurant staff especially really made us feel very welcome and took extra time to make sure the children had a good time. This is perfect for us parents. They played games, showed tricks and generally made us feel very welcome and looked after. We even had a special photo session on our last day with the staff that were available after our last lunch. Nothing is too much trouble. Ask for anything extra and if they can do it they will.

The food was wonderful and the pricing had a good range from simple pasta and asian dishes to Aussie steak. We ate at the Pesto "Italian" restaurant only one night and the food was great. I had the Osso Bucco and loved it.

J's Restaurant where we mostly ate runs a kids menu where the kids eat free including a dessert when the adults eat, so with this special, it is well priced for a family with children. In Aussie dollars the pricing is reasonable. I would say it's good value as the service is excellent and so is the food.

The staff are so keen to help and sort anything out if there are any problems whatsoever.
My son kicked his toe at the pool area and the first aid guy Seed was there in a flash and fixed it up in no time. He knew exactly what to do.

I would highly recommend this hotel if you want a nice peaceful setting. None of the hustle and bustle and harassment you get in the crowded areas. A taxi or shuttle bus can get you to these places anyway. We also did three tours and the pick ups were dead on time with no problems.

We would like to thank Jamnong, Ae, Inn, Ice and all the other hospitality, reception and pool staff of which there were too many to remember all their names.

Room Tip: For families check online and get the room that suits your bed configuration requirements. There a...
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank Allan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris B, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this reviewResponded 14 August 2014

Dear Allan S,

It is always our great pleasure to read such a beautiful comment about us and thank you for taking the time to share your feedback.

We are very glad to hear that you enjoyed your stay with us and our team members had done a great job to bring you a memorable stay. I already shared this message with our team and they were very happy to hear from you.

We are looking forward to having your family back with us on your next holiday in Phuket.

Warmest regards,
Chris Batterham
General Manager

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Reviewed 26 July 2014

Stay here at 25Jul14 for 1 nights at family suite room which there's 2 bedrooms( 1 king bed and the other twin beds in kids room) Kids room is well decorated for kids with own bathroom and TV including PS3 games. Exterior of buidling is mediocre, but interior including bedding are superb, fantastic with Holiday Inn standard.
Kids club is another best place for kids, well decorated, most of all, the staffs there are well trained, service minded, good hospitality for all kids, not feeling like being detention by teacher like some other kids clubs, LOL. There're all games, PS3, Wii, X360 that you can play anytime unstrictly. Kids must love this kids club.
Foods at restaurants are good quality , decorated, and tasty, not expensive compared to other 5 stars hotels.
Being here is like hideaway location in Phuket with 5 star quality service. All staffs are generous, good hospitality, and helpful during our stay.

Room Tip: family room with en suite kids room is well decorated but not comfy for well sleep as the room was n...
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  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Teeradej T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris B, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this reviewResponded 14 August 2014

Dear Teeradej T,

Thank you for sharing your holiday experience with us.

We are very happy to read that you enjoyed our Family Suite and our little guest love the Kids Club with lots of activities taken care by our friendly team. It is also great to hear that you found our food tasty.

We are looking forward to welcoming your family back to our peaceful paradise soon.

Warmest regards,
Chris Batterham
General Manager

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Additional Information about Holiday Inn Phuket Mai Khao Beach Resort

Address: 81 Moo3 | Thalang, Mai Khao, Phuket 83110, Thailand
Phone Number:
Region: Thailand > Phuket > Thalang District > Mai Khao
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Mai Khao
#6 Spa Hotel in Mai Khao
#6 Romantic Hotel in Mai Khao
#6 On the Beach Hotel in Mai Khao
#7 Family Hotel in Mai Khao
#8 Luxury Hotel in Mai Khao
Price Range: £59 - £186 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Phuket Mai Khao Beach Resort 4*
Number of rooms: 246
Official Description (provided by the hotel):
Paradise Discovered! Located on the pristine Mai Khao Beach with direct beach access, the resort is the perfect destination to discover the true beauty of Thailand with award winning service. The resort is located on the west coast of Phuket, with 10 kilometres of un-spoilt white sand National Park beach with no crowds and no vendors, leaving you with the beach to yourself and the unforgettable sunsets! With unique Thai hospitality we cater for all types of travelers, from couples on a peaceful romantic getaway, to families seeking the perfect holiday or to great corporate meetings. The family friendly resort proudly boasts beautifully landscaped gardens, a large infinity swimming pool with a children's pool and a swim up pool bar. The Kids Club is recognized by our guests as the most outstanding club they have seen, with a spacious indoor centre with ball pit and swings, as well as a safe and friendly outdoor playground. The amazing kids' activities programs are certain to keep your children entertained all day leaving you time to indulge in the many adult activity programs such as yoga and cooking classes as well as treating yourself in the popular Tea Tree Spa with its beautiful private treatment villas. Free WiFi, Kids Eat Free Program, 24 hour fitness centre, teen and activity zones with Play Stations, pool table, table tennis, darts, badminton, resort centre with books, DVD's & board games and a trampoline are topping the list of popular activities. ... more   less 
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Also Known As:
Holiday Inn Phuket Mai Khao Beach Hotel Mai Khao
Holiday Inn Phuket Mai Khao Beach Resort

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