We had a disastrous experience with this hotel. We booked and paid for the Airport Overnight Hotel via hotels.com on October 30, 2013. When we finally arrived at the hotel, we showed our reservation number to a woman, who seemed to be the owner, spelled our name for her, and explained that we booked through hotels.com. She understood English reasonably well, and claimed she never got an email from Expedia (hotels.com). But she also at one point said she “knew” of our reservation, which was a bit confusing. Anyway, she told us the hotel was full and so they couldn’t provide a room for us. But she also very quickly called another nearby hotel that had a room available, and offered to drive us there, and that she would pay for it. We agreed as we were exhausted at that point. This was all especially confusing because she never asked to see our passports or any identification. The hotel she took us to was the Naiyang House. Given the situation, we concluded that 1) she re-sold our room because she probably thought we wouldn’t show up since it was so late, and/or 2) she intentionally overbooks her hotel to ensure a full house. She made a nice profit from us because the Naiyang House is much cheaper than what we paid for. Whereas Airport Overnight Hotel is a 3-star establishment that we paid U.S.$53.89 for through hotels.com, The Naiyang House is a 2-star hotel that offers the room we stayed in for 722THB (about U.S.$23 per night). Obviously we were cheated badly here.
- Official Description (provided by the hotel):
- Perfectly located on 'Soi Airport Residence', 250 meters from the airport terminal, our cosy hotel is the ideal choice for travellers with late arriving flights, or for those with an early morning departure flight ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Agoda, Hotels.com, Travel Republic (UK), Ctrip TA, TripOnline SA and Evoline ltd so you can book your Phuket Airport Overnight Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Phuket Airport Overnight Hotel Mai Khao