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“Relaxing stay”

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Anantara Vacation Club Mai Khao Phuket
Ranked #7 of 11 Hotels in Mai Khao
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Relaxing stay”
4 of 5 bubbles Reviewed 18 August 2013

This resort is different from the Anantara Phuket Villas. So please note. I had booked it under the impression that it was Phuket Villas.However I dont regret booking this. Its a fantastic resort. It is located next to JW Marriot Vacation Club and away from the hustle of Patong. So if you are looking for a relaxing vacation than this is the place you should be. Let me go point by point

Rooms: I stayed with my wife and 3 year daughter for 8 nights from Aug 10 to Aug 18 in a one bed room apartment. I must say the room was very good, much better than my expectations. The living room was spacious and the kitchen was well equipped. Bed room was big too. Pls note one bed room can occupy 4 adults. I would give 9/10 for the room

Kids club: Excellently maintained and the most important part is the staff - I must commend NA and her team. They do a very good job by keeping the kids engaged. We had gone for spending our daughters birthday and my daughter enjoyed thoroughly. If u want your kids to be kept occupied while u enjoy the resort facilities must say you wound want them to be in the kids area

Swimming Pool: Big and well maintained. There is bar in the pool as well.

Restaurant : We had dinner on most of the days in the CHAAM restaurant. Good and tasty food. However I didn't find the breakfast that exciting. Could have been better.

Location: Opposite Turtle village which has eating joints and a small super market.

Distance from the beach : 10 mins walk through the Anantara Phuket Villas.

Staff courtesy : Very helpful

Over all I am very happy with the experience and would rate this as one of the best vacation that I had.
Only downside: Rooms booked through dial n exchange are cleaned only on the 4th day. This was a bit of a problem for us . We had gone with a small kid and cleanliness was of utmost importance. My wife had to clean the room on the other days. I would suggest that they buildup cost of housekeeping in the price for the exchange.

Room Tip: Ask for rooms on the 4th floor from 401-406
See more room tips
  • Stayed August 2013, travelled with family
    • Value
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Helpful?
1 Thank Rajuk1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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559 reviews from our community

Traveller rating
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308
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • English first
  • French first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
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English first
Singapore
Level Contributor
96 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 12 August 2013 via mobile

Stayed for a week during June with 4 adults, a toddler and an infant at a 2 bedroom villa followed by a 2 bedroom apartment.

Villa was extremely spacious and the kitchen was quite well equipped. We could cook for our family. Our family enjoyed the pool, especially the children as they also had a children's pool in the villa. We had issues with the airconditioning for both nights, but the issue was resolved quickly. In lieu of this, they upgraded us to a 2 bedroom during the last few days (we only booked 1bedroom as some went home).

2 bedroom apartment on level 2 was equally spacious with a luxurious bathroom. The master bedroom shower room floor was not made sloping towards the drainage, so water will accumulate on the otherside of the shower room. We had to end up using the shower from the other room. I have reported it to the front desk and I hope they have done something about it, if not, avoid staying in level 2, first block, middle unit (forgot unit no). Again, very pleasant service from the front desk when I requested for an extension for late checkout (with an infant, toddler and senior citizen). They also helped us to arrange for a buggy to a nearby accommodation (we would love to have stayed but it was fully booked!)

There was a great variety of children's activities at the kids club with no duplications throughout the week. The club was well equipped with toys and books for
Various ages. The staff at the club was very professional
And friendly. They took noticed of my child's name and called her by name. They even started addressing me by Mrs xxx by the second day. I was impressed. My children enjoyed themselves and would want to just stay there the entire day! We came home with many crafts!

The swimming pool was greenish. I thought it was dirty and under renovation until I saw people swimming in it. It was just the tile colors. The children's pool is sheltered to create a shady area for the kids. However, it may be too successful as the kids pool was too cold for my kids. We brought them into the main pool instead. The kids club also arranged for toys for the children to play at the pool (sand).

In conclusion, this is a great place for families and children to hang out. It is a luxurious place to stay with child friendly policies! I will definitely be back. My 3 year old toddler is still talking about this vacation after 2 months.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pandora m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 15 July 2013

An 8 day stay here was a delight. The facilities were superb, staff well trained and eager to help and food good. Appreciate some earlier reviews identified some issues but these certainly appeared to have been fixed by time of our stay.
Mai Khao is out of the way with not a lot of local flavour around the resorts complex in which this new facility nestles. Beach is a bit of a hike although for Aussies who have far better beaches at home this not an issue. Was not beach weather while we were there anyway but a very pleasant area to stroll along.
Wifi is available but currently seems to require fairly constant signing in. Not sure if that a fault of the system or own incompetence.
We had friends along and both stayed in pool villas. Talk about roomy - possibly would be bigger than many people's homes. Well fitted out with outdoor showers (fun). Liked the way the housemaids would observe things like a blown globe and the maintenance man would turn up to replace it without having to draw it to attention.
Power outages during storms dogged us and would suggest to management investment in a better capacity generator. Appreciate they can't be responsible for Thai power supplies but think part may have been an internal problem.
Yes the sales people could be annoying but firm but polite message meant we were not bothered after that.

  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Vaughanus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gold Coast Qld
Level Contributor
71 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 10 July 2013

We have just spent 2 lovely weeks at the New Anantara Vacation Club. We spent a week through DAE in a 2 bedroom suite Which was lovely furnished and very spacious , then on to use our Club Membership for a week in a 2 bedroom Pool Villa. Both rooms are very spacious and beautifully decorated Our Grandson fell in love with " Na" in the Kids Club and also Wee at the pool Bar for keeping the cocktails & Smoothest flowing. Lyndon it was very nice to have met you, we understand the teething problems in a new resort and feel sure these issues will be fixed as time goes on and emphasis is put on training particularly in service. There is one thing that my Husband and I both picked up on and that is we felt we didn't get the same attention for a "Anantara" status compared to the Anantara Villas across the road and the Marriott Vacation Club which we frequent regularly as in , No water brought to you by the pool, no cold towels or fruit, these are small things but mean a lot. A good time was had by all and found all the staff to be very pleasant.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank hazel1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 June 2013

Just came back a very relaxing 6 night stay at Anantara. Not sure where to start as the whole stay was just so relaxing...The staff were so helpful and friendly and they knew us all by name after check in. Grape at the reception desk was so helpful and spent hours with us trying to sort out some things for us which was fantastic. The apartments are brand new and spacious, the pool is lovely and quiet and the day spa is heaven. Breakfast across at the Anantara villas is probably the best i have ever seen and the restaurant by the beach was also brilliant. Can't wait to go back!!!

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ReneeTKa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 23 June 2013

Had the most pleasant stay at this resort! Facilities are brand new and the apartments are huge! But the greatest was indeed the staff. Three of the great team of staff who looked after our group have to be mentioned: Lex from reception, Nat from the restaurant and Dang, who was so helpful and patient with us at the pool bar! We had an amazing time thanks to all of you. I highly recommend staying there if you are looking for an extremely comfortable, spotless clean facilities and delicious food!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jp P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
112 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 bubbles Reviewed 22 June 2013

Second night into my stay here in a 2 bedroom apartment on the 3rd floor.....

Pros- spacious, well furnished interior

Cons- not enough activities, not enough car park space, not enough bicycles for little kids, kids club flooded, had to be relocated temp to another apartment.

Only once a week cleaning????? Apparently that is the contract/ agreement for booking via RCI.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank vasdev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lyndon E, General Manager at Anantara Vacation Club Mai Khao Phuket, responded to this review, 25 June 2013
Dear vasdev

Good morning!

Thank you for your "Pros" and rest assured I am looking into rectifying the "Cons".

In regards to your housekeeping service, our standard is a full daily clean, additionally our Villas guests also enjoy a turndown service.

Bookings however made through RCI exchange utilising the very special rate offered to their members, receive a midweek refresh. I believe RCI should have explained this to you at the time of booking.

I notice you check out on the 28th June and will endeavour to catch up with you before you depart.

Kind Regards

Lyndon Ellis

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Anantara Vacation Club Mai Khao Phuket

Property: Anantara Vacation Club Mai Khao Phuket
Address: 887 Moo 3, Thalang | Mai Khao Beach, Mai Khao, Phuket 83110, Thailand (Formerly Anantara Vacation Club Resort)
Region: Thailand > Phuket > Thalang District > Mai Khao
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Mai Khao
#5 On the Beach Hotel in Mai Khao
#6 Family Hotel in Mai Khao
#7 Luxury Hotel in Mai Khao
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Anantara Vacation Club Mai Khao Phuket 5*
Number of rooms: 78
Official Description (provided by the hotel):
Anantara Vacation Club’s brand new signature resort in northwest Phuket offers a truly indulgent tropical escape, yet is only 15 minutes from Phuket International Airport and a short drive from the bustling beaches of the south. The resort’s luxurious choice of Apartment Suites and Pool Villas are designed with couples, families and friends in mind. All feature an incredibly generous living space, with sizes ranging from 94 sqm for a One Bedroom Apartment to over 250 sqm for a Two Bedroom Pool Villa. Each apartment and villa is equipped with a kitchen, large refrigerator, cook top and utensils, as well as a clothes washing machine and dryer, to create a convenient home away from home. Just a few minutes’ walk away are the tranquil sun kissed sands of Mai Khao – Phuket’s longest beach. While Sirinath National Park that fringes our resort is your gateway to an impressive natural playground of sea caves, mangroves, coral reefs and dazzling islands. ... more   less 
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Also Known As:
Anantara Vacation Club Mai Khao Phuket

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