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“Trendy area but poor building layout”

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Novotel Phuket Surin Beach Resort.
Ranked #16 of 36 Hotels in Choeng Thale
Reviewed 7 August 2014

We chose the hotel because we wanted to try staying in Surin this time, and to use up our HHonors points. Turns out that Surin wasn't the best choice for us, because it's pretty small and quiet in the area so it's less convenient to get good choices of cheap restaurants, tour travels, shops and supermarkets (which was best accommodated by Patong and even Karon). Having said that, the beach was very pretty and just across the hotel. The promenade contained a long string of trendy cafes and restaurants (pricey). Cheaper restaurants were in the main road, some 15-20 mins walk from hotel. We tried Paitung, which was good - the other two nearby seemed to serve BBQ meat which looked neither fresh nor clean. A small minimarket is some 5 mins walk to the left of the hotel entrance (also a tour shop and restaurant). Surin probably fits travellers who prefer trendy cafe scene and less city-like crowd and don't need to hunt for tour deals or cheap eateries.

The hotel itself was beautifully decorated, and the reception area was especially pleasant and comfy with the sofa and relaxed ambience. The swimming pool was resort-like and ideal for family with kids - there's even a slide there. Mom and dad can sip drinks in the adjacent cafe while watching the kids play. There's also ping pong (free) and snooker (not free) tables for use. Pity that the room layout is confusing initially, and annoying once you get to know your way around. There were 3 buildings with multiple lifts and entrances, and not all points were well connected with each other. At first it took all the hard thinking and double backing to go from the reception to your room. Then, when you get used to it, you realise that you need to maneuver around the edges of the curvy pool and pool chairs to get to your room. And it's doubly annoying if like us, your group are separated in rooms in different buildings that are diagonal across the pool from your location (with a bonus that the room-to-room phone didn't work). It seemed that no rooms have direct sea view because that side was taken up by reception area - which seemed wasted because you can't really see the sea from the ground level reception area. The layout didn't seem to be disabled friendly as well, because there's no ramp from reception to swimming pool and the walk around pool was blocked partially by pool chairs and there's different pavement levels. Since it wasn't easiest to move around with my suitcase, I'd imagine that it's not so convenient for disabled people to negotiate their way around as well.

The room itself was okay, but some of the finish felt cheap and low quality. Like, you see plastic when it's supposed to be ceramic or more sturdy material. The toilet seat slowly moved to one side when you sit on it. Shower jet wasn't strong enough and the instrument was pretty lightweight. I could feel the mattress coils bouncing with a jerk with every move and at night I woke up a few times with itches (though no bed bugs seen and my partner seemed ok). So shower and sleep experience hasn't been up to expectation. At least there's balcony facing the pool (though view somewhat blocked by trees). Another minus for us is the absence of wifi in the room (only in reception area), not even paid one.

Service was both good and not so good - good when they brought us cool towels, cold drinks and freshly baked cookies during check in, and not so good when they separated our group to rooms in different buildings (which must be one of the longest possible distances between rooms). We didn't realise it then that the rooms were so far apart and phone didn't work. Caused us some inconvenience when coordinating meeting time. They did ask one lady to accompany us to our rooms after checking in, but I don't quite understand the logic of asking one person to show people with suitcases the way to two rooms that are some 5 mins walk apart? Were we supposed to follow the other group to their room with our suitcases before heading to ours? Anyway, with some difficulty, we found our room but needed a couple additional walks before we could head directly to where we needed to go.

Overall, I may not be back to this hotel for some time yet. It's because next time I'd probably want to be in Karon, which is less hectic than Patong but more convenient than Surin. Not that this hotel was bad, but some aspects like layout and wifi could be better.

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
2  Thank HahaBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thitirat T, Manager at Novotel Phuket Surin Beach Resort., responded to this reviewResponded 13 August 2014

Dear HahaBoy,

Thank you for taking the time to complete a review of the resort after your recent stay with us.

I was happy to read that you experienced a warm welcome with our signature DoubleTree cookie. I also was glad to read that you enjoyed the hotel facilities, activities and found that our resort is a friendly family resort. Your constructive feedback will be shared with the team and we truly appreciated your kind suggestions on the area that we need to improve.

We hope you enjoyed the Surin beach area and you will reconsider to look elsewhere next time.

Thank you very much

Best Regards,
Brian Connelly, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 4 August 2014

Our third stay in Surin Beach and first at the Double Tree. To some extent the star was the area itself more than the hotel for all its excellent qualities.

Surin beach area is not isolated from local life and also is not swamped by tourist excesses. The beach is lovely with soft white sand and lots of shade under trees up from the water a little. And the beach is only 300-400 m away from the hotels. The strip of restaurants along the beach offer reasonable and in some cases good quality and there is plenty of variety. There is a good minimart on the street outside the hotel (quart bottles of Chang beer for about 55 baht, ice blocks for 8-35 baht) as well as restaurants, licit massages (300baht/hr), laundromats (50-70 baht / kg) and pretty user friendly taxis. Patong is 15 mins away (500B one way) but it might as well be a different world (which is a good thing!).

As for the hotel itself, the Doubletree was very pleasant. We had our (just) three year old and 18 month old children with us.The kids pool was just right for them. Unlike the other hotels we stayed at on this trip one adult could safely supervise the two children in the kids pool. The children enjoyed the water slides too, though the slides were not that slidey - more water perhaps needed. The adult pools are good with the planting and landscaping contribute to a luxuriant, tropical feel and importantly some shady spots on hot days.

The kids club was large and so gave them an area to run around and be kids in. It has four areas split across a couple of levels. However it wasn't well resourced. It had a slide into a ball pit which was great for 1-4 year olds and a dress ups area (the only we have seen at a hotel or non-hotel kids club in Thailand). It also had a tv room and a gaming area so got used by older children a little. Unfortunately the kids-club was not used much and perhaps as a result the staff were not that enthusiastic or engaged. We took our girls to the scheduled craft activity and although they were the only ones present we were told that the activity was making flax fish and that they were too young so no crafts for them. The time we went to balloon animal making they were out of balloons. Not huge criticisms but a disappointment given that the kids things were one of the reasons we chose this hotel.

I tried the gym which was air conditioned and a good light space, although some of the equipment, while usable, felt like it could do with a service.

Our interconnecting rooms were nice with the dark, teak looking floors giving a gracious, oriental feel. The balconies were good and usable especially as the fences did not look like child enticing climbing frames. The rooms had heaps of storage space and power outlets which we took for granted until we got to our next location.

The breakfast buffet was fine. There was a small kids area by the restaurant with a tv which was good if somewhat distracting at the same time.

And the staff were unfailingly friendly and helpful. Small things like it being no trouble for the reception desk staff to get us a couple of bottles of water on our way out to the beach made a difference.

We would cheerfully come back to Surin beach and the Double Tree and recommend this hotel. It is not unimprovable but is very good. In particular if you have younger children and are after a beach and pool based holiday it would take a lot of beating.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
4  Thank kiwicouple99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thitirat T, Manager at Novotel Phuket Surin Beach Resort., responded to this reviewResponded 13 August 2014

Dear Kiwicouple99,

Thank you for taking the time to complete a review of the resort after your recent stay with us.

I was pleased to read that you enjoyed our breakfast, hotel facilities, the surrounding area and you found that our resort is a friendly - family resort and we now expands the kids program to give more benefits to parents who travel with kids by offering a lot of kids activities. We hope this program will make our guests be more happy during staying with us. I was also happy that you experienced our warm services and your kind words about our staffs will be shared with the team.

Thanks again for your constructive feedback and we look forward to welcome you back for a longer stay.

Best Regards,
Brian Connelly, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

Beach was only 3 mins away...though we couldnt swim we had a lovely relaxing time. Hotel staff was superb. Very friendly, room was at expectation (1bed room suite), in room dining was priced reasonably. Kids always had fun in the morning during breakfast as a little kids corner was provided to watch cartoon and some toys.. We even made friends with one of the hotel drivers who is so warm. His name is Pinit (apologize as i do not recall his full name). We will come back to this property again..Enjoyed our 4 days there and seemed to be not enough..

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Zanna135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thitirat T, Manager at Novotel Phuket Surin Beach Resort., responded to this reviewResponded 13 August 2014

Dear Zanna135,

Thank you for taking the time to complete a review of the resort after your recent stay with us.

I was pleased to read that you had a pleasant holiday while staying with us and I was happy to see that you appreciated a friendliness of our staff, hotel facilities and you found our resort is a friendly - family resort. Your kind words about the resort and staffs will be shared with the team.

We look forward to welcome you and your family back in the near future.

Best Regards,
Brian Connelly, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

the hotel is not right on the beach but a short walk across the street and through a path to a nice beach Surin Beach. is quite and peaceful with nice little restaurants or overpriced beach clubs. i like the little local places better. the hotel is great and all the people working there have made me and my girlfriend feel very welcome and gone out of their way many times to help us. the staff here is great and i can not say that enough. i am a extensive traveler for work and also for pleasure. i have been a diamond vip member for almost 14 years now. so i think i know what excellent service is supposed to be like. this hotel meets that expectations. this is a very much a family hotel with lots of kids and lots for kids to do. has a nice gym and a pool area with big slides for kids that my girlfriend could not resist sliding down,

Room Tip: avoid the taxis out side or anywhere in phuket. rent a car or a scooter if you know how to drive one...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Troy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thitirat T, Manager at Novotel Phuket Surin Beach Resort., responded to this reviewResponded 13 August 2014

Dear Troy N,

Thank you for taking the time to complete a review of the resort after your recent stay with us.

I was pleased to read that you had a pleasant holiday while staying with us. I was happy to see that you appreciated a friendliness of our staff and you and your girlfriend enjoyed our hotel facilities. Your kind words about the resort and staffs will be shared with the team.

Thank you and we look forward to welcome you and your family back for a longer stay.

Best Regards,
Brian Connelly, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014

We have now stayed several times here at the DoubleTree at Surin Beach in Phuket and we are consistently charmed by the warm and efficient welcome we receive every time, from the cooks to the staff at the reception, houskeeping and management who all volunteer help, advice and exceptional service every time.

The pool with its dual slides are a favorite of ours and we can just relax and enjoy the fun. It happened to be my birthday this time around and the staff even organized an impromptu pool b'day party with cake, flowers and songs :)

The beautiful Surin beach is a 5 min walk away; we can't wait for our next visit.

Warmest regards to Khun Aum, whose special attention deserves a mention!

Room Tip: Get a ground floor room with direct pool access; very convenient.
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  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Niels C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

pool rooms were lovely. staff super friendly. kids loved the water slide and kids club area. the restaurant was a bit pricy but it is super close to other restaurants and the beach where there were even more bars and restaurants. easy taxi ride to Phukett. nice quite area. we would stay there again.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank Kristy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thitirat T, Manager at Novotel Phuket Surin Beach Resort., responded to this reviewResponded 24 July 2014

Dear Kristy B,

Thank you for taking the time to complete a review of the resort after your recent stay with us.

I was pleased to read that you had a pleasant holiday while staying with us and I was happy to see that you appreciated a friendliness of our staff. Your kind words about the resort and staffs will be shared with the team.

Thank you and we look forward to welcome you and your family back for a longer stay.

Best Regards,
Brian Connelly, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014 via mobile

We recently stayed here, and had a wonderful time. Each member of staff we met were friendly and helpful. Would like to give a special mention to Geoff who helped us at check in, as we had 3 reservations for 10 nights, and he also helped with a minor issue we experienced. Thank you and we can't wait to visit again.

Stayed: June 2014
Thank Chixdigska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thitirat T, Manager at Novotel Phuket Surin Beach Resort., responded to this reviewResponded 22 July 2014

Dear Chixdigska,

Thank you for taking the time to complete a review of the resort after your recent stay with us.

I was pleased to read that you had a pleasant holiday while staying with us and I was happy to see that our staff provided you a good service. Your kind words about the resort and staff friendliness will be shared with the team.

Thank you and we look forward to welcome you back in the future.

Best Regards,
Brian Connelly, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Phuket Surin Beach Resort.

Address: 106/27, Moo 3 | Surin Beach, Choeng Thale, Phuket 83110, Thailand (Formerly DoubleTree Resort by Hilton, Phuket-Surin Beach)
Phone Number:
Region: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Choeng Thale
#12 On the Beach Hotel in Choeng Thale
#14 Luxury Hotel in Choeng Thale
#15 Romantic Hotel in Choeng Thale
#15 Family Hotel in Choeng Thale
Price Range: £51 - £236 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Phuket Surin Beach Resort. 4*
Number of rooms: 254
Official Description (provided by the hotel):
Just steps from the crystal waters and white sands of Surin Beach, the Novotel Phuket Surin Beach Resort offers the perfect retreat. Contemporary comfort, a warm welcome and a cool welcome drink on arrival helps make your stay stress-free. Located just 30 minutes drive from Phuket International Airport and 25 minutes from the nightlife and shopping of Patong, you can really make the most of your time in one of Thailand's premier beach resorts. Stay connected from your deluxe room or suite at this resort-style hotel in Phuket thanks to high-speed internet access. Relax in front of the flat-screen TV as you watch a movie, or unwind on your private balcony or terrace. The white sands of Surin Beach are just a short stroll away as is the popular Catch Beach Club. ... more   less 
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Also Known As:
Courtyard Phuket At Surin Beach Hotel 1234587
Courtyard Hotel Cherngtalay
Phuket Courtyard
Courtyard Surin Beach
Novotel Phuket Surin Beach Resort. Thailand

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