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Reviewed 21 August 2014

A great welcome after a long journey. The apartments are clean and spacious and well equipped with very comfortable beds and quality linen. Much nicer for a family than being in smaller hotel rooms. Handy having the washing machine too.
Nice breakfast by the pool with very good coffee and quick service.
Lovely pool area with comfy beds and cabanas if you prefer. Kids enjoyed using the wooden games from the bar. Surin beach is literally across the road with nice bars and restaurants.
My son had his 11th birthday there and they surprised him with a cake which he was thrilled about.
If you need a gym and kids club you can use the Hilton next door but we didn't bother and so pleased we chose The Chava as opposed to a big resort.
Have already recommended it to friends.

Date of stay: July 2014
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Nomadubai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter J, General Manager at The Chava Resort, responded to this reviewResponded 25 August 2014

Dear Nomadubai- thanks for choosing to stay with us here in beautiful Surin Beach, Phuket's best. Our large dreamy beds always rate well with guests particularly after a long flight, but nothing quite compares with a nap beside our pool after a big breakfast, some great coffee, plowing through at least the first 3 pages of that new book that you are going to read and before you know it......you're out too it!!! Seen it many times.I'm glad we were able to make your son's day on his birthday- hope you all enjoyed the cake. Hope to see you again very soon, regards, Peter J.

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Reviewed 21 August 2014

My friend and I stayed for 5 days at The Chava Resort and had a wonderful time. The manager, Peter, was very welcoming and made our stay most pleasant. The 2 bedroom apartment was enormous, tastefully decorated and extremely comfortable. We ate frequently at the outdoor restaurant, and had room service on a few occasions. The food was well-prepared and delicious. We found all of the staff to be very friendly and helpful. Peter even pointed us in the right direction for finding a local guide to take us around Phuket in her air-conditioned car. He also suggested some entertainment places for us to go, with the reception staff making all of the bookings for us...too easy!!!. The pool was lovely and well looked after. I would highly recommend this resort if you are looking for a clean, safe, spacious and enjoyable place to stay, just across from the idyllic Surin Beach. Thank you for a lovely holiday.

Date of stay: August 2014
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank Lenore B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter J, General Manager at The Chava Resort, responded to this reviewResponded 25 August 2014

Dear Lenore B - I'm glad that you enjoyed the large, comfortable surrounds provided in our spacious Apartments and that our staff were able to complement our food with some great, friendly service-some good old fashioned hospitality. We try to provide a one stop service point to assist with all of our guests needs so happy to hear that this was helpful and appreciated. Please come back to us soon, kind regards, Peter J.

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Reviewed 18 August 2014

We stayed at The Chava Resort for the second week of our holiday. For the first week we stayed in a much larger and busier resort and wanted a completely different experience for our second week. Well we LOVED The Chava Resort!! It felt exclusive, luxurious and peaceful. The rooms were amazing, very large, beautifully fitted and exceeded our expectations. We had such a relaxing stay, the pool was beautiful and our young children loved it. Would definitely recommend this Resort, we would love to return in the future.

Date of stay: July 2014
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Skye W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter J, General Manager at The Chava Resort, responded to this reviewResponded 24 August 2014

Dear SkyeW- Thank you for taking the time to post your comments about your recent stay with us here at The Chava. We are strongly focused on looking after families as our smallest Apartments at 160 square metres provide perfect accommodation for Mum & Dad and the kids in 2 bedrooms each with private bathroom facilities, along with fully fitted and equipped kitchen areas, and spacious lounges and outdoor terraces. To top this off, lazing by our large 35 metre pool and jacuzzi with children's areas makes the day times very enjoyable. All of this just 150 metres from Phuket's best, Surin Beach. Please hurry back-direct flights from Perth are only 6 1/2 hours-regards, Peter J.

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Reviewed 17 August 2014

Granted this was our first family vacation, but that only made our expectations keener. From the moment our six-person party (3 adults, 2 children) arrived, we felt special. In fact, we were welcomed as if we'd been missed!

The two-bedroom apartment we stayed in felt as if it had been designed and decorated to suit us in particular. The kitchen and bathrooms were stocked with more than we expected to find. The view both scenic and active. We felt instantly at home.

Both the hotel restaurant and room service performed and provided a wide range of impeccably well-prepared and tasty food. My children are rather particular in their appetites, yet they were well fed and eager to return to the restaurant's breakfast service every morning.

The swimming pool was an instant hit, mostly because it affords a children's section comfortably close to the adult. Both my children grew more and more confident about venturing in and around the pool independently, day by day. This was a pleasure for me as a mum who is raising her kids in the kind of city where one has to curb such enthusiasm for the sake of security.

Surin Beach is literally a hop, skip, and jump from the Resort. And with ammenities such as as many beach towels as we needed available to us, we didn't have to purchase any such item.

You may assume the above to be a given, for a Resort of this price. But what made it worth every penny and more is the level of attention and importance given to each member of our group. Peter, the GM was almost always visible around the reception, restaurant, and poolside. He and his staff were always quick to inquire if all was as we desired, and offer whatever would make our experience better -- from tour and transportation tips to lending the children DVDs from behind the reception desk.

I would recommend The Chava Resort to anyone seeking a warm, hospitable, and classy environment, to spend with family or friends. I would recommend it quite fiercely, in fact.

Tanya Ashraf.

Room tip: The higher, the better.
Date of stay: July 2014
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Tanya19762014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter J, General Manager at The Chava Resort, responded to this reviewResponded 24 August 2014

Dear Tanya- thank you for choosing The Chava for your first family holiday together-we are very pleased that we were able to make your stay so enjoyable for you all. Glad that our Chefs were able to satisfy your children's needs and that they enjoyed our pool area so much.Our size gives us the ability to afford our guests a very personalized level of service sometimes not found in larger properties, so happy to know that this is recognized, as your comments are appreciated. We hope you choose to stay with us again in the near future. Kind Regards, Peter J.

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Reviewed 14 August 2014

Outstanding trip. I'm trying to work out how to give the hotel / resort more stars! The Chava was simply a perfect location in every way. Calm, peaceful and an oasis of the highest quality service.

The pool is big enough to swim properly in - long, spacious and sufficiently deep for a good few lengths. Room for the younger members to splash in. Quiet enough for a romantic couple.

Our apartment was spectacular. Furnished to a luxury standard and equipped with everything you'd need for a week (or longer). It combines the best of being a high quality hotel and the independence of your own apartment. (Treat yourself, go for an "extra" sized room).

The location is great. Surin beach is typically tropical, with sufficient character, but not too commercial. It's a short (two minute) walk from the hotel.

Setting all of these features apart is the real benefit of the excellent staff. Peter the GM is a genuine host: there when needed - he helped us greatly, which was very much appreciated. His team are right there too.

"Best hotel I've stayed in" for this sort if holiday, according to our son. I'm inclined to agree.

Date of stay: August 2014
Trip type: Travelled with family
Thank scotlandj
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Peter J, General Manager at The Chava Resort, responded to this reviewResponded 16 August 2014

Dear scotlandj - we would love for you to give us 6 stars-thank you for your glowing recognition. Please also thank your son for his recommendation-hopefully we have secured a long term returning guest for our future. The views of senior reviewers such as yourself hold tremendous weight for us - we eagerly await your next visit. Kind Regards, Peter J.

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