Today I had an appointment in the hair spa for a colour. They confirmed on the phone they could do it. However when I got there the hair spa staff didnt have any of the right colours and didn't know how to do foil highlites!
I had to phone my hairdresser (who used to work at this spa and is now about to give birth) to come in and supply the spa with my hair colours. She ended up having to do the highlites (with me paying her directly) because the spa staff didn't know how to do them. God knows how my hair would have turned out if the spa staff had done it based on their knowledge!
On top of that, the spa wanted to charge me for doing the hair highlites even though they didn't do them! The owner, K Pin was still insistent that I pay the spa even though I had paid my hairdresser directly for doing the job and providing the colours.
Very poor customer service and I would not recommend this hair spa to anyone. Furthermore the owner didn't want to resolve the matter in a professional manner and wouldn't acknowledge that they couldn't do the job - She was more interested in getting paid! I live here in Cherngtalay and like to support local businesses but this is one I would never support again.
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