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“Started great but Finished Terrible - Be Careful”

Andaman Day Cruises
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Attraction details
Owner description: Andaman Cruises takes you on a lavish adventure into the vibrant marine playground of Phuket and beyond. Get ready for an amazing voyage to stunning tropical islands and around the exquisite sailing waters of Phuket Archipelago aboard the region's most luxurious cruising yachts. Savour the warm sun rays in style on the elegant deck while taking in the breathtaking scenery of dramatic limestone cliffs, pure white-sand beaches and smooth aquamarine waters. Dive in and swim with the tropical fish of the Andaman or find some action with our water sport activities. Indulge in delicious meals aboard the yacht or at one of our exclusive island stops. Enjoy the ultimate Phuket yachting experience with Andaman Cruises.
Gold Coast
Level Contributor
13 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
“Started great but Finished Terrible - Be Careful”
1 of 5 bubbles Reviewed 28 November 2013

At the start during the enquires they were amazing to deal with and everything seemed to be going perfectly. I was trying to book a private boat tour for 4 people to Phi Phi island and other locations for snorkelling.

However its when i tried to book everything started to change. So everything was confirmed, they sent through the confirmation so i could pay the amount it full. The confirmation comes through with a vastly different price to what was previous sent to me it an offical quotation and discussed on many occasions. So i questioned the price saying that its much different and so on and she said that they couldnt do it for the quoted price and that the price is not different. So i explained that was terrible service and not the way a company should opperate blah blah blah and they replied saying they would look into it and get back to asap. Few days passed and nothing, so i contacted them again to see what was happening and they replied that they could offer the orginal price but now all of a sudden the boat would not be avaliable as it was in for maintence and they were not sure if it will be ready. This is like 10 weeks before the actual trip and was never mentioned when they were happy to book it at there inflted price. So after many email again they confirmed that they would do the same boat and the original quoted price. But it doesent end there.

1 week before the day they contact me to say that the boat we booked wont be avaliable on the day we need it (which happens to be my 30th birthday) and offer us choice of 2 different boats which are priced less and without a cabin on the original boat we booked which is why we booked the boat in case of bad weather or it being extremly hot.

So again after many emails we come to an agreement that i would pay an extra 10000baht (so quite a lot) and they would give us a larger boat for the day, so even though it was their mistake i treid to come to the party to reach an agreement.

However, for whatever reason the actual tour on the day was terrible, they took us to terrible loactions for snorkelling and for lunch. First stop was snorkelling which the crew admitted was not a great spot but would find a better location later on. So that wasnt a good start, Then took us past monkey island and said we couldnt go closer as it was too shallow even though there were 3 more tour boats already over there, then took us to Phi Phi for lunch, however not to the beautiful popular part of Phi Phi, they took us the dingy and dirty back side of phi phi with terrible resturants, not beautiful view as you normally get and was pretty much deserted. Even the staff admitted that the other side of Phi Phi was much better. We got back on board and they asked what we wanted to do, we said snornkelling. So off we went, we stopped and i asked if this is where we go to snorkel and they said snorkelling not that good but good for swimming but that we will stay here for 30min and head back to the Marina.

So not once were we taken to the beautiful locations that you see on the postcards and visit when you just do a standard phi phi island tour even though we were paying extremly large amount of money for the day.

So the day after the tour was done they contacted me asking for the extra 10000 baht that we agreed to but i replied advising how terrible the day was, how dissapointed all 4 of us were and that i want a refund and wont be paying the extra 10000 baht to which they never replied.

So if i was you i wouldnt book with this company because even when you have something in writing they dont honor it.

Visited November 2013
Helpful?
6 Thank TimC-AngB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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27 reviews from our community

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Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Atlanta, GA USA
Level Contributor
76 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 324 helpful votes
“Luxury and Perfection - the Real Deal”
5 of 5 bubbles Reviewed 28 March 2013

I chartered the MY Olympia for the day - and it was an incredible experience. For anyone looking to real luxury (not just hyped luxury), then Andaman gets it right and is the real thing. So many travel industry types use the term "luxury" loosely, but not Andaman. The yacht was extremely nice and the crew, amenities, food, and attention to detail from pickup at my hotel to the dropoff in early evening was obvious. Thanks to everyone at Andaman for the incredible, personal service and for making the day one of the highlights of my time in Phuket. Greatly appreciated and hope to see you all again in the future for an extended charter.

Visited March 2013
Helpful?
1 Thank ATLTravelsALot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“Charter of Mayavee for a day trip”
5 of 5 bubbles Reviewed 22 January 2013

The day charter of the Princess 60, Mayavee was AMAZING!!! My family thoroughly enjoyed the motor yacht and the destinations that the Skipper and his crew took us to.

The crew were delightful and went out of their way to give a FIRST CLASS experience. The food was great and just enough.

What a well maintained yacht and professional crew, my family will not forget the experience. THANK YOU!

Visited January 2013
Helpful?
Thank Photios L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva
Level Contributor
6 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
““A great way to discover another side of Phuket in style””
4 of 5 bubbles Reviewed 8 August 2012

Adaman Cruises operates several Yachts. The one I experienced is the Olympia, a luxurious 76 feet (23 meters) motor cruiser equipped with confortable decks and cabins. It is ideal for a day trip to Phuket nearby islands and can be chartered for several days to explore further away destinations.

Our day trip left from AoPo Grand Marina around 10 am. We headed south to Ko Khai Nok (about 12 miles), an island developed to receive tourists. We walked on the beach and snorkeled. Back on board a delicious lunch was served. We then stopped at Ko Nahka Yai and Noi where we spent about 2 hours jumping from the boat upper decks, swimming and doing water sports. We made our way back to AoPo Grand Marina at around 5 pm.

The employees are very professional, switched on and gracious. They made everyone fell very confortable. Overall it was a very pleasant experience and a great way to discover another side of Phuket in style.

Visited July 2012
Helpful?
Thank G C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phuket, Phuket, Thailand
Level Contributor
12 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
“Relax day cruises”
5 of 5 bubbles Reviewed 4 August 2012

My friend and me were on a Olympia day cruise last Thursday. It was absolutely beautiful experience !! We love how friendly the staffs. Great food, service and great value for your money.

Visited August 2012
Helpful?
Thank Nirada P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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