At the start during the enquires they were amazing to deal with and everything seemed to be going perfectly. I was trying to book a private boat tour for 4 people to Phi Phi island and other locations for snorkelling.
However its when i tried to book everything started to change. So everything was confirmed, they sent through the confirmation so i could pay the amount it full. The confirmation comes through with a vastly different price to what was previous sent to me it an offical quotation and discussed on many occasions. So i questioned the price saying that its much different and so on and she said that they couldnt do it for the quoted price and that the price is not different. So i explained that was terrible service and not the way a company should opperate blah blah blah and they replied saying they would look into it and get back to asap. Few days passed and nothing, so i contacted them again to see what was happening and they replied that they could offer the orginal price but now all of a sudden the boat would not be avaliable as it was in for maintence and they were not sure if it will be ready. This is like 10 weeks before the actual trip and was never mentioned when they were happy to book it at there inflted price. So after many email again they confirmed that they would do the same boat and the original quoted price. But it doesent end there.
1 week before the day they contact me to say that the boat we booked wont be avaliable on the day we need it (which happens to be my 30th birthday) and offer us choice of 2 different boats which are priced less and without a cabin on the original boat we booked which is why we booked the boat in case of bad weather or it being extremly hot.
So again after many emails we come to an agreement that i would pay an extra 10000baht (so quite a lot) and they would give us a larger boat for the day, so even though it was their mistake i treid to come to the party to reach an agreement.
However, for whatever reason the actual tour on the day was terrible, they took us to terrible loactions for snorkelling and for lunch. First stop was snorkelling which the crew admitted was not a great spot but would find a better location later on. So that wasnt a good start, Then took us past monkey island and said we couldnt go closer as it was too shallow even though there were 3 more tour boats already over there, then took us to Phi Phi for lunch, however not to the beautiful popular part of Phi Phi, they took us the dingy and dirty back side of phi phi with terrible resturants, not beautiful view as you normally get and was pretty much deserted. Even the staff admitted that the other side of Phi Phi was much better. We got back on board and they asked what we wanted to do, we said snornkelling. So off we went, we stopped and i asked if this is where we go to snorkel and they said snorkelling not that good but good for swimming but that we will stay here for 30min and head back to the Marina.
So not once were we taken to the beautiful locations that you see on the postcards and visit when you just do a standard phi phi island tour even though we were paying extremly large amount of money for the day.
So the day after the tour was done they contacted me asking for the extra 10000 baht that we agreed to but i replied advising how terrible the day was, how dissapointed all 4 of us were and that i want a refund and wont be paying the extra 10000 baht to which they never replied.
So if i was you i wouldnt book with this company because even when you have something in writing they dont honor it.
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