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“This is a great resort”

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Dusit Thani Laguna Phuket
Ranked #8 of 34 Hotels in Choeng Thale
Certificate of Excellence
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“This is a great resort”
Reviewed 20 March 2008

we did alot of research on the internet for accomodation in phuket to make our hard earned holiday the best we could.
it is in a quieter area of phuket which is what we wanted. after a day trip to hectic patong we were so happy with our chosen location.. Patong was manic...the beach had thousands of beach chairs lined up, 6 rows deep... the noise of the traffic was not conducive for a relaxing holiday as you need to cross the main road to get to the beach.. shopping however is pretty good..
Before we left we read the last few reviews on tripdvisor and a bit of panic set in. Had we made the right choice?
As soon as we arrived we realised that the Dusit had more than met our expectations. Now we have stayed in 5 leading hotels of the world and dusit did not disappoint..Previous reviews stated that the resort is in bad need of renovations.. this is not the case..
The Lobby area sets the perfect mood for a 5 star hotel..
The restaurants , gymnasium and service from staff are 5 star..
we were always greeted with beautiful Thai smiles and hospitality. Other reviews stated that staff had disinterested looks on their faces..all I can say to that is, if i worked in hospitality and the travellers I was looking after had a bad attitued about everything I would be disinterested to look after them also..
we stayed in an ocean front deluxe room for 4 nights which was perfect in size, newly renovated with plasma screen TV.. we then stayed in club room for 8 nights again beutifully renovated. (dont know what the other rooms were like, so if you want renovated rooms go ocean front deluxe)
The patio areas may not be completely secluded but there are other resorts that cost double the price that will cater for complete isolation..
The pool is on the small side, but the beach area is what we came for and this added to our relaxing tropical feel. The beach is clean ,long and very inviting.. we didnt have to pay anyone to reserve our beach lounges. There are great cheap places to eat up and down the beach..
With a cocktail in hand and watching the breathtaking sunset we cheersed to a perfect choice of resort which had all the ingredients to erode the stress of everyday life back at home..
cant wait to come back..

  • Liked — Location and look of the resort
  • Disliked — nothing
  • Stayed March 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
8 Thank MichaelS73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,679 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (367)
Date | Rating
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English first
Ashbourne, Ireland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 March 2008

We were staying here for five nights as part of our honeymoon. It is the worst hotel I have ever stayed in my entire life. It is my no means a 5 star hotel. The rooms were disgraceful. We booked a deluxe room with a lagoon view. What we got was a grimy bathroom, two single beds pushed together with two single duvets and a swamp. I would not recommend this place to anyone.

Stayed February 2008
Helpful?
3 Thank mctinch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canton of Basel, Switzerland
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 March 2008

We have just arrived from Dusit laguna and I can't believe that anyone can enjoy this hotel! Already at the check in we could see the outdated hotel lobby (too many lights,no charm at all!) our 'butler' (we had a club room) welcomed us with no charm and she talked about the hotel facilities doing that face of 'do i really have to repeat it all again, what a sh....'. When we got into our room (a club room so we had our expectations) we were more than disappointed: in spite of being modern, it is ridiculously small and we had a view straight into the back of the restaurant 'La Trattoria' and it was already smelling as if we were just inside of the kitchen! Sitting on the outside chair we can see inside of the balcony of your neighboors, no privacy at all. Our air conditioning did smell mufy as well as the bed. We complained about the bad smell and they changed us to a suite which was at least 20 years old and did smell mufy too. As we were just too tired and too upset to change all our stuff again, we stayed there for the whole week. We'll certainly never come back to Dusit Laguna as it is overpriced and in need of a renovation all over the place. The staff was always walking around with unhappy faces, we had to ask for everything at least 2 times and always remember them we were waiting (even for the afternoon tea), and there were days in which our room wasn't cleaned untill late in the afternoon. They still support the 'politics of beach chairs reservation' which is inadmissible in a 5 star hotel. People pay to the beach boys or wake up very early to reserve their chairs on the beach... everything is just sooo cheasy and cheap, you never get the feeling of being in a 5 star hotel.

  • Liked — nothing
  • Disliked — bad smell, old fashion or too small (club rooms), to close to each other: no privacy at all.
  • Stayed February 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank 790estelam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 30 January 2008

We spent 5 nights at this hotel and it was simply okay....The hotel and it's beach location are beautiful - this is basically what you pay for! We had booked a Oceanview Dusit Club Room and it looks exactly as shown on their website - surprisingly, larger than l expected(thankfully!).
We had organised private transfers with the hotel - while every other hotel had a representative holding their hotel sign, the dusit representative was just sitting around- we were lucky to notice him flash the Dusit sign to a couple that passed him..(at this stage we were on our way to call the resort as we thought there was no one there to greet us!) The Dusit driver sped and overtook cars all the way to the hotel - not the most comfortable ride! I would recommend the hotel shuttle- it costs almost half the price and the drive provided is alot smoother & safer!
We arrived around 5pm to the hotel , the check in was pretty smooth - they sit you down in an air conditioned area, provide you with a drink and while you relax, they check you in. They introduce you to your so called 'butler' and she accompanies you to your room.
When we got to our room, they had placed us in a room facing the club Room breakfast restaurant - we were obvioulsy not happy with this so they immediately changed us to a room facing the ocean. The beach was only 10 steps from out private balcony/patio - absolutely gorgeous views! Suprisingly, they did not pack or unpack our bags for us as specified on their website - we would have wanted to do our own upacking though it would have been nice if they actually offered. We had purchased the Club Room for it's benefits - breakfast, afternoon tea, unlimited soft drinks and the evening cocktails however we found that we had to constantly ask for our mini bar to be restocked. The staff at breakfast time looked like they couldn't be bothered been there and the food was pretty tasteless - probably the worst breakfast l have had at a 'five star' hotel however breakfast is located at their Latrotorria Restaurant which offers fabulous views. You had the option of having your afternoon tea at either your room patio, the pool or the beach - this normally included a coffee and either a small sandwich or spring roll etc -they were always on time! The Dusit are pretty tight when it comes to cocktail hour(between 6pm to 7pm) - after they take your order for the first cocktail, you never see them again! We actually had to constantly get up and ask to order another drink - they seem to think that cocktail hour only means one drink! Note, cocktail hour is a great time to watch the sunset - stunning views! If l had known that it was going to be a constant struggle to get the club benefits we paid extra for, l would never have bothered booking a Club Room. Please also be warned that they supposedly offer complimentary clothes pressing however when we requested this, they tried to return my clothing with a bill for drycleaning! Let's just say their english is very limited - they supposedly confused ironing with dry cleaning?!?!Mistake or easy way to try & make extra money? After no assistance from our so called 'butler' that was never readily available, and several calls to speak to a manager, l finally received an apology and assured that the dry cleaning would not show up on our final bill. (Note that our clothes were dry cleaned - they still smelt of my perfume and had definately not been cleaned!)
We also had to constantly request toilet paper, tissues and soap to be restocked - you'd think they'd be readily available..especially in a five star 'world leading hotel'!
We tried the hotel restaurants - the Ruen Thai restaurant offered only very basic thai food, the staff were far from friendly and the atmosphere was cold. The Laguna Cafe actually offered a good variety of Thai food, the staff were attentive & friendly and they were very accomodating to special requests.
Note this hotel is located quite far from Phuket town(30minutes away) & Patong Beach - the hotel does offer a shuttle to these areas however this is at a cost - it has around four pick up and drop off times throughout the day.
We had only planned a short stay at this hotel and even though it's location and the hotel are beautiful, our stay was far from relaxing - it did not run smoothly. I would not really recommend this hotel - if you do stay here, you might want to rethink booking a Club room - the benefits are not readily available and not really worth the extra cost. l would not stay at this hotel again.

  • Stayed December 2007
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank GlobalTravellerSSV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yjk
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 January 2008

When we first arrived we were upgrated to better view room with renovated fecilities however it was right next to the construction site which had bad noise and was exposed to the builders. We deceided to change the room to the one that has not been renovated which was fairly okay but would definately not pay the full price. Most of the customers are retired couples in their 60s or family with young children. As a young couple it was little boring but the atmosphere of the resort itself were pretty quiet and peaceful.
Resort was very closed to the beach which was the main reason why I deceided to stay in this hotel however you better wake up very early to save yourself a sunbed by the beach as by 9am all the sun beds are taken. (ppl place their stuff to keep sun bed during breakfast)
Resturants in Dusit laguna was ok. Definately recomend the one by the beach which serves nice lobsters and sea food however like any other resorts everything's very over priced, so recomend local resturant along the beach which is 2/3 of the resort price.
Another benefit of staying Dusit was the great transportaion within other resorts such as Banyan tree, Sheraton and other laguna reosrts.
I enjoyed my sytay in Dusit but would not want to go back in the future.
It was just a bit too oldy for us....

Stayed January 2008
Helpful?
3 Thank yjk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 January 2008

On first arriving at the Dusit we were not at all impressed as it did not live up to it's alleged 5* rating. The room we were first given was small and only had a basic old bathroom. We then swapped to another one (more modern) but even then the air conditioning system was faulty and there was a horrible smell of mildew. We returned one day after a trip and one of the walls was covered in damp and the floor was slippy with condensation. Much to say, we were not ammused! We did however switch to a club room which was much better but we were still not happy with the facilties- the pool was quite old and needed renovation- we were certainly decieved by the pictures in the travel brochure! The Thai restaurant and spa were the only good things about this hotel.

  • Liked — The spa and the Thai restaurant
  • Disliked — everything apart from the above
  • Stayed August 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank fi_128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
horndean, Hants
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 January 2008

We stayed hear after staying in the Banyan Tree, Bangkok and before we went to the Peninsula on our return. So this place had a lot to live up to. I have read previous bad comment's and I have to disagree, we stayed in a Club Room, which was amazing, our arrival was greeted with friendly smiles and refreshing cocktails, we had our own butler on call from 8am to 8pm. They took care (free of charge of things like ironing etc etc), afternoon tea was served wherever we wanted within the hotel, including the beach. My only point would be save you money and don't eat in the hotel, the beach bars are way cheaper and just as good. Although lunch by the pool is recommended and breakfast in a separate restaurant is a nice touch if you are a club guest. It looks from previous reviews like to many people didn't do there research before they went, if you want cheap shopping, tacky girlie bars and KFC, Mc D's etc etc then don't stay hear, buy a package holiday and go to Patong. If however you like a degree of sophistication with some local charm then stay here, go to Bar 360 at the Pavilion's for sun-downers (the best view on the island and they will send a car to collect you) and then head for Lotus on the beach for dinner and finally the Reggae bar a short walk up the sand for late night drinks, its a winner.

  • Liked — Amazing Club Room with Private deck and great views
  • Disliked — Leaving
  • Stayed December 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank topgear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dusit Thani Laguna Phuket

Property: Dusit Thani Laguna Phuket
Address: 390 Moo 1 Srisoontorn Road, Choeng Thale, Phuket 83110, Thailand
Region: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Choeng Thale
#4 Top resorts Hotel in Choeng Thale
#5 Family Hotel in Choeng Thale
#5 On the Beach Hotel in Choeng Thale
#7 Spa Hotel in Choeng Thale
#7 Romantic Hotel in Choeng Thale
#8 Luxury Hotel in Choeng Thale
Price Range (Based on Average Rates): £
Hotel Class:5 star — Dusit Thani Laguna Phuket 5*
Number of rooms: 226
Official Description (provided by the hotel):
A truly striking beachfront location resort with excellent facilities and charming Thai service and hospitality, add up to a unique holiday experience. It is about 20 km or a 30-minute drive south of Phuket International Airport, half an hour north of Patong Beach and half an hour east of Phuket city. ... more   less 
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Also Known As:
Dusit Thani Laguna Phuket Hotel Thalang
Dusit Thani Laguna Phuket Cherngtalay
Dusit Laguna Phuket
Dusit Phuket
Phuket Dusit
Dusit Thani Laguna Phuket Thailand

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