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“Great luxury” 5 of 5 bubbles
Review of Dusit Thani Laguna Phuket

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Dusit Thani Laguna Phuket
Ranked #8 of 34 Hotels in Choeng Thale
Certificate of Excellence
Belgium
Level Contributor
116 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Great luxury”
5 of 5 bubbles Reviewed 12 December 2012

We stayed 4 nights in a dusit club room. The reception area and looby is really beautiful and service is "pro". Room was great, clean with private balcony and private sunbeds. The pool is located in the middle of palmtrees, etc..and next to the beach. The place was quiet , not too big and the service is great all day long. You have one hour each evening of free cocktails on a nice terrasse overlooking the pool. The thai restaurant is great. You have free shuttle on demand to any location in the laguna complex ( 5-6 hotels) and thus access to many other facilities ( golf, restaurant, shopping,...)Please visit the Saffron Thai restaurant at Banyan Tree ....magic....
The only negative comment...the transfer cost to/from airport...at 1900 bahts per trip....The shuttle to Patong costs only 600 bahts. The place is well designed for couple that would like to enjoy a luxury place with a great service. It would be less of a place for families with children...

Room Tip: Dusit club room...includes breakfast...free soft drink in mini bar...late check out...and one free h...
See more room tips
  • Stayed December 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mannecker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this review, 29 December 2012
Dear Dusit Thani Laguna Phuket guests,

Sawadee krup and greetings from Phuket. Thank you for taking the time to share your stay this month on tripadvisor.com. I am pleased to share your comments with the team, about how much you enjoyed the stay. You have some good tips about the benefits of the Club Room accommodation and its added benefits, and insider tips into transport options for future Laguna Phuket guests.

Wishing you a very Happy New Year 2013.

Best regards,


Mr. Peter Komposch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,659 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (366)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
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  • Thai first
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English first
Chester, United Kingdom
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 11 December 2012

i have just got back from this hotel having stayed there for 8 nights with my fiance. we were hoping that the hotel was going to be amazing and it totally exceeded all of our expectations! :) the checkin process was perfect and ran smoothly - i loved the flowers you receive on arrival and the gorgeous cooling towels and sweet drink.

we had an ocean view room which was perfect. its only a small balcony with a small table and 2 chairs on it but perfect to sit and read or take in the view for a while. the room was really lovely and impeccably clean. the turndown service was a nice touch with orchids on your pillow and especially as they lit a lovely smelling oil burner each evening for you to return to.

the hotel itself was gorgeous and i didnt see anything that made me think the place look tired - in fact it was pristine! the pool area beautiful, the beach so close. the foyer a really grand entrance.

we had drinks in the beach bar which was lovely, snacks at the pool bar - all great. the italian restaurant and the Ruen Thai restaurant i thought were spectacular! they are dearer ofcourse than the restaurants further down the beach or in the village but their surroundings are stunning.... service impeccable (i was made to feel so welcome and completely spoilt on each occasion by their wonderful staff) so they were worth every penny.

the breakfast restaurant was brilliant - plenty of choice and the staff again so lovely and couldnt do enough for you. it makes a huge difference when you are greeted first thing with such genuine smiles!

you had a good choice of restaurants nearby if you didnt want to pay the hotel prices and you could also get into Patong in under 30 mins. this is def worth doing at least 1 night but perhaps organise your own taxi which i think would be cheaper than the hotel service.

i highly recommend this hotel. it was wonderful and i am dying to go back already!

Room Tip: ocean front all the way if you can afford to!
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  • Stayed December 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PennoChester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this review, 29 December 2012
Dear Dusit Thani Laguna Phuket guests,

Sawadee krup and greetings from Phuket. Thank you for taking the time to share your stay on tripadvisor. Delighted to share your comments with the team, about how much you enjoyed the stay, it would be our great pleasure to welcome you back one day.

Wishing you a very Happy New Year 2013.

Best regards,


Mr. Peter Komposch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 10 December 2012

The hotel is very old and in need of urgent refurbishing! It looks tired only when you look at the old threadbare uniforms of the staff at the reception. The rooms are dark and furnished with the old furniture. The small carpet in our room was full of stains. The TV was on when we arrived to the room and when requested to switch it off, it wasn't possible and reception said they would sent the maintenance but this never happened because the only way we could switch off the TV was to unplug it from the socket. Very noisy air conditioning system.

The beach OK but at 5 star hotel you would except the showers and not a little pots of water to clean yourself from the sea water!! You will find some weird green structures on the beach which are ugly and not adding to the setting at all!
The beach towels are just appalling!!! We stayed at the hotel 4 nights and 2 times we have been given the towel with holes circa 20cm diameter!!!

On 2 occasions we requested the concierge to make restaurant reservation and first time they didn't do it at all and the second they completely messed up the hour we requested the table to be booked!!

I wouldn't recommend this hotel to anybody as they all seem not care enough and is extremely poor value for money. There are better and much nicer hotels at the same prices in the area with only 10min drive for example from Surin beach, so you can easily access this part of Phuket.

Stayed December 2012, travelled as a couple
Helpful?
5 Thank Erika G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this review, 29 December 2012
Dear Dusit Thani Laguna Phuket guests,

Sawadee krup and greetings from Phuket. Thank you for taking the time to complete our on line stay questionnaire. I appreciate your comments about your stay and experiences and disapointments. I have worked through your list with our team.

Please know that your comments are taken on board so we can improve for our guests.

Thank you again for being our guest. Wishing you all the best for a happy festive season and great 2013.

Best regards,


Mr. Peter Komposch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
86 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
2 of 5 bubbles Reviewed 9 December 2012 via mobile

I had an overall feeling of stinginess from this place: the threadbare suits of the staff at the reception talks for themselves, but also, if your compare to a Starwood category of hotel like Meridien, Westin, etc, the relatively cheap food served at breakfast (not a slice of salmon, etc... Just cheap food).
The equipment in the fitness room looks pathetic: not even a bench besides of the press bench, and it's all old and rusted.
You get that feeling of mess and lack of care a bit everywhere in the hotel, inc. the beach masseuses working directly on the premises of the hotel
So the Pool Villas are ambitious, quite nice in terms of design and layout, but poorly maintained like the rest of the hotel, and when if comes to shared services and facilities with the rest of the hotel, the product cannot match what competition offers for the same price.
Typically, I had a very noisy air-conditioning in the master bedroom, and technicians finally had to spent 8 hours in the room to replace different elements they admitted were never maintained.
My good surprise was the spa: although the entrance looks cheap (the messy desk, the painting, etc...), I came back twice since the quality and value for money of treatment was really good.
But overall, this hotel is more targeting large and massive groups arriving in chartered planes than individual or coupled customers.
It's cheap stay sun and beach for budget guests, the pool villas don't fit this environment.

Stayed December 2012, travelled solo
Helpful?
1 Thank Marc-Philippe G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this review, 29 December 2012
Dear Khun Marc-Philippe,

Sawadee krup and greetings from Phuket. Thank you for taking the time to write about your stay this month.

Happy to read about your praise of the Spa treatments. Our Chief Engineer and Villa team had shared the issue of the AC in the Masterbedroom with me, which has since been corrected once and for all,coupled with ongoing preventative maintenance.

I am sorry that some elements of our resort didn't meet your expectations, we will continue to work on improvement in these area for future guests.

Happy to share that the entire Front office staff will be wearing new uniforms on 01 January 2013.

I wish you Sawadee Pee Mai - Happy New Year for 2013.

Best regards,


Mr. Peter Komposch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 2 December 2012

Spent 3 nights at the hotel last weekend in suite 246 and could not fault the level of service offered from arrival to departure. What was most impressive is that the service was consistent in every department, warm greeting and very effecient. It was a little hectic in La Trattoria on Sat night but the hotel was packed due to the triathalon so no doubt a lot of carb loading going on which made this choice of restaurant very popular. The pool and it's cafe are great too, good choices in all menus. Our favourite dining experience was at the Casuarina restaurant and pub where the staff were particularly good fun. Would highly recommend this hotel to anyone wanting a break with great beaches, luxury accommodation and effortless service.

  • Stayed November 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ciaran B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this review, 29 December 2012
Dear Dusit Thani Laguna Phuket guests,

Sawadee krup and greetings from Phuket. Thank you for taking the time to write about your stay in November visiting from Bangkok that coincided with the Laguna Phuket Triathlon.

The team are delighted to know that your 3 night stay in a Landmark suite was so enjoyed.

We sincerely hope to welcome you back in the future. In the mean time we wish you all a very Happy New Year.

Best regards,


Mr. Peter Komposch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 December 2012

What can I say about our stay here which would justify just how beautiful this place is. Perfect setting, beautiful & friendly staff, beautiful food, beautiful grounds, beautiful beach. I guess you could say that this was heaven. My wife & I spent the a week at Dusit for our 20th wedding anniversary. We had never been to Thailand before and did not know what to expect. We now cannot wait to go back and go back we will with our children. If you dont like the the thought of visiting Patong you can just stay here there is everything you want at the resort. Food in the restaurants was first class, which you paid for it wasnt that cheap, but the quality of the food, service & setting made the price seem insignificant.

Best place we have ever stayed in.

  • Stayed November 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AussieBaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this review, 29 December 2012
Dear Dusit Thani Laguna Phuket guests,

Sawadee krup and greetings from Phuket. Thank you for taking the time to write about your stay in November to celebrate a very special wedding anniversary.

The team are delighted to know that your first visit to Phuket was a special one, filled with memories.

We sincerely hope to welcome you back in the future. In the mean time we wish you all a very Happy New Year.

Best regards,


Mr. Peter Komposch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 November 2012

Flawless - just great - great beach, food great, staff flawless, always helpful, nothing a problem - I really don't know what else to say! Close to airport too. I am just ranking now because this review has to be 200 characters long!

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank thekegster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this review, 29 December 2012
Dear thekegstar guest,

Sawadee krup and greetings from Phuket. Thank you for taking the time to write about your stay in August 2012.

Thank you for your kind words about our team, they are delighted to know you enjoyed your stay with the group.

In the mean time we wish you all a very happy New Year.

Best regards,


Mr. Peter Komposch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dusit Thani Laguna Phuket

Property: Dusit Thani Laguna Phuket
Address: 390 Moo 1 Srisoontorn Road, Choeng Thale, Phuket 83110, Thailand
Region: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Choeng Thale
#4 Top resorts Hotel in Choeng Thale
#5 On the Beach Hotel in Choeng Thale
#5 Family Hotel in Choeng Thale
#7 Spa Hotel in Choeng Thale
#7 Romantic Hotel in Choeng Thale
#8 Luxury Hotel in Choeng Thale
Price Range (Based on Average Rates): £
Hotel Class:5 star — Dusit Thani Laguna Phuket 5*
Number of rooms: 226
Official Description (provided by the hotel):
A truly striking beachfront location resort with excellent facilities and charming Thai service and hospitality, add up to a unique holiday experience. It is about 20 km or a 30-minute drive south of Phuket International Airport, half an hour north of Patong Beach and half an hour east of Phuket city. ... more   less 
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Also Known As:
Dusit Thani Laguna Phuket Hotel Thalang
Dusit Thani Laguna Phuket Cherngtalay
Dusit Laguna Phuket
Dusit Phuket
Phuket Dusit
Dusit Thani Laguna Phuket Thailand

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