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“Moldy Furniture over Priced - not a Five Star Resort”

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Dusit Thani Laguna Phuket
Ranked #8 of 34 Hotels in Choeng Thale
Certificate of Excellence
Los Altos, California
Level 6 Contributor
185 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Moldy Furniture over Priced - not a Five Star Resort”
Reviewed 20 May 2014

I wanted to love the Dusit. It's in a wonderful location and after traveling for the last month I needed a good relaxing break. It is a nice resort but it's not a 5 star resort. Food quality aims at the middle market and my room had dirty windows (over looking the beautiful ocean view), dirty spotted rug, and moldy furniture.

Beach was beautiful with white sand and warm blue-green water. Weather was spectacular. Grounds were clean and appealing. Poolside cafe staff was very attentive and responsive. Maid service was good. Wifi worked well.

Moldy, ripped furniture, dirty rug and windows. Wish Trip Advisor would allow pictures. Dusit Thani optimized for their bottom line, not my experience. For example: Food quality was average or lower but pricing was very, very high. Average prices locally are a few dollars but inside the resort, hamburgers ($20), glass of wine ($20). Getting out of the resort was made purposefully difficult. Resort would not allow taxis to enter property and required use their shuttle service which started at 1,000 baht vs 300 baht for a taxi.

Room Tip: If you are set on staying here - Ask for a newly renovated room and check it out before you accept i...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this review, 27 May 2014
Dear Carol S,

May I thank you for staying at Dusit Thani Laguna Phuket and for posting you review.

I am sorry to read that despite a general level of satisfaction you felt dissatisfied in the areas of Food and Beverage value, for the record our Burgers are priced at THB 320 or USD 9.8 not 20, a glass of wine is THB 260 or USD 7.9. These prices are in line with other 5 star resort in Phuket.

As for your comments on furniture and lack of cleanliness although seldom received, may I apologize for this.

Warmest regards,

Denis Thouvard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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  • Value
  • Cleanliness
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Bengaluru, India
Level 3 Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 May 2014

Dusit Thani Phuket is one of the most beautiful resorts I have visited. It is sheer luxury. Excellent service . Wonderful spa facilities... a must stay for any traveller ready to shell out for the sheer comfort.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sangeeta16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this review, 27 May 2014
Dear Sangeeta16,

We were delighted to be the host for the holidays you recently spent at Dusit Laguna Phuket and appreciate the feedback you wrote on you experience.

I am particularly happy to read of your entire satisfaction throughout your stay, I have shared your positive comment with the team, we are grateful for the recognition you gave. At Dusit Thani Laguna Phuket, we are always eager to offer sheer luxury always.

I am looking forward to welcoming you back to, for another holiday in our Amazing Property.

Best regards,

Denis Thouvard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phuket
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 May 2014

From the moment we stepped out of the taxi, we were greeted with warm and friendly smiles and had our luggage taken care of immediately. Arriving at reception we were once again greeted with friendly smiles. We found the staff very efficient and welcoming. While processing our paperwork we sat in a beautiful area then offered a cool drink and a small garland of flowers. The process didnt take long, we were then assisted to our room with our luggage being taken care of by the luggage handler who brought it to our room not long after we entered the room. We were very happy with the room and the amazing view of the lagoon from our balcony. Overall we were very impressed with the resort, beautiful entrance, reception area, facilities, staff, cleanliness, quiet location, easy access to transport by taxi or free shuttle bus, close to the beach, lovely places to eat within resort, great pool and made to feel very welcomed. We were greeted with a smile on a daily basis, which made us feel more relaxed. Would recommend to couples or families wanting a place stay in a quieter area of Phuket. PS. there is a small shopping village within walking distance that has a small mini market and bakery/coffee shop and souvenirs shops ETC for anything you may need.

Room Tip: We had a delux room with a lagoon view on the 3rd floor. Beautiful view and very relaxing. If you ha...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd

Helpful?
1 Thank Debra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this review, 27 May 2014
Dear Debra W,

We appreciate your patronage on your recent stay at Dusit Thani Laguna Phuket and for posting your impressions on your experience.

I am particularly happy to read of your entire satisfaction throughout your stay, I have shared your positive comment with the team, we are grateful for the recognition you gave. At Dusit Thani Laguna Phuket, we are always eager to pamper our guests with friendly smiles the very Thai way.

We are looking forward to welcoming you back the soonest possible.

Warmest regards,

Denis Thouvard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 May 2014

I stayed at Club room for two nights.
Pros: the room is comfortable. A few steps can bring you to the beach and swimming pool. Staff there always provide sincere help and warm. Love their smile and good English speaking.

Cons: ant at bathroom and bedside. Tiny red spider find on my bed.
The welcome music from tv switched on suddenly at midnight 4 o'clock waken up us. When we tried to switch off, a men speaking voice remain a while.. Quite scary indeed.... But the staff solved this problem and have not happened again. It's still acceptable.
Many ant and fly at the restaurant we are having buffet. But this happened at everywhere in Phuket.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elainemiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this review, 27 May 2014
Dear Senior Reviewer,

We were delighted to be the host for the holidays you recently spent at Dusit Laguna Phuket and appreciate the feedback you wrote on you experience.

I am particularly happy to read of your entire satisfaction throughout your stay, I have shared your positive comment with the team, we are grateful for the recognition you gave. At Dusit Thani Laguna Phuket, we are always eager to solve the issues reported by our guests no matter how small they are.

We thank you for the recognition on our staff being sincerely helpful and warm.

We are looking forward to welcoming you back the soonest possible.


Warmest regards,

Denis Thouvard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
1 review
Reviewed 17 May 2014

My overall experience staying at the Dusit was amazing. Hands down the best service and relaxing atmosphere you could ask for. There's no question when I return to Thailand I will stay again for mush longer to enjoy the great customer service and comfortable auora they present. If one is looking to experience what a true relaxing vacation is like the Dusit Thani is the place all the way.

Room Tip: Laundry is very high to choose wisely the articles u want cleaned with hotel laundry service. But th...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd

Helpful?
Thank Brandy Yvonne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this review, 27 May 2014
Dear Brandy Yvonne P,

We were delighted to be the host for the holidays you recently spent at Dusit Laguna Phuket and appreciate the feedback you wrote on you experience.

I am particularly happy to read of your entire satisfaction throughout your stay, I have shared your positive comment with the team, we are grateful for the recognition you gave. At Dusit Thani Laguna Phuket, we are always eager to provide the best service in a relaxing atmosphere always.

I am looking forward to welcoming you back to, for another Unforgettable holiday.

Warmest regards,

Denis Thouvard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chandler, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 May 2014

Excellent location, right on the beach, and yet close to town, very friendly and courteous staff, great facility, with many restaurants to choose from, excellent food, excellent decor; the list of excellence can go on and on. Enjoy your stay!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd

Helpful?
1 Thank Edward W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this review, 27 May 2014
Dear Edward W,

Thank you very much for choosing Dusit Thani Laguna Phuket for your recent holiday and for taking the time to review your experience.

Reading your good comment is giving us reassurance on our performance, we all appreciate the recognition. Our resort has built a reputation on providing excellent food served by courteous staff among other services.

We are looking forward to welcoming you back the soonest possible.

Warmest regards,

Denis Thouvard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 May 2014

Loved this hotel.On a complex with a number of other hotels including the upmarket Banyan Tree Phuket. Complex is built around a lagoon and right on edge of beach (which does slope away very steeply to the sea). Nice dining options at the different hotels on site. About 25 minutes from Phuket which is worth a visit during the day and night! Overall quality hotel and great holiday.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hugoodk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this review, 27 May 2014
Dear Hugoodk,

Thank you very much for choosing Dusit Thani Laguna Phuket for your recent holiday and for taking the time to review your experience.

Reading your good comment is giving us reassurance on our performance, we all appreciate the recognition. Our resort has built a reputation on our good dining options and its superb location right on the edge of the best beach of Phuket.

We are looking forward to welcoming you back the soonest possible.

Best regards,

Denis Thouvard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dusit Thani Laguna Phuket

Property: Dusit Thani Laguna Phuket
Address: 390 Moo 1 Srisoontorn Road, Choeng Thale, Phuket 83110, Thailand
Region: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Choeng Thale
#4 Top resorts Hotel in Choeng Thale
#5 On the Beach Hotel in Choeng Thale
#5 Family Hotel in Choeng Thale
#7 Spa Hotel in Choeng Thale
#7 Romantic Hotel in Choeng Thale
#8 Luxury Hotel in Choeng Thale
Price Range (Based on Average Rates): £
Hotel Class:5 star — Dusit Thani Laguna Phuket 5*
Number of rooms: 226
Official Description (provided by the hotel):
A truly striking beachfront location resort with excellent facilities and charming Thai service and hospitality, add up to a unique holiday experience. It is about 20 km or a 30-minute drive south of Phuket International Airport, half an hour north of Patong Beach and half an hour east of Phuket city. ... more   less 
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Also Known As:
Dusit Thani Laguna Phuket Hotel Thalang
Dusit Thani Laguna Phuket Cherngtalay
Dusit Laguna Phuket
Dusit Phuket
Phuket Dusit
Dusit Thani Laguna Phuket Thailand

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