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“Brilliant stay every year”

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Dusit Thani Laguna Phuket
Ranked #10 of 36 Hotels in Choeng Thale
Certificate of Excellence
Reviewed 3 June 2014

I have only a short time to review however for my family, I have to say that Laguna is the ultimate stay in Phuket and your expectations will be met every day.
Beautifully appointed, all staff even room personnel are very considerate , professional, courteous yet big big smiles. The variety of foods satisfies the whole family, nice beach as well. We are quite active and must say that the trips on offer are well run, safe and good value. We chartered a fishing boat ( girls went shopping) for a great day and went Sasuba snorkel diving at Coral Island which I have reviewed separately.
Enjoy.

  • Stayed: May 2014, travelled with family
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Thank Jonno B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 4 June 2014

Dear Jonno B,

We appreciate your patronage on your recent stay at Dusit Thani Laguna Phuket and for posting your impressions on your experience.

Your feedback is of a paramount importance to us and also a very good way to measure our performance and focus on the areas for improvement. Constant emphasis on providing consistency in our services year after year has become one of our daily priorities.

We very much value the loyalty of our returning guests and we are looking forward to the opportunity to welcoming you back again at the time of your next holidays.

Kind regards,

Denis Thouvard

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Reviewed 2 June 2014

We stayed at the Dusit Thani in Laguna, Phuket for 4 night in May 2014.

We really enjoyed our stay here and would return again. The standard of the accommodation was very high, the service was excellent and the location was first class.

Expect a warm welcome for each and every person you meet who works at the Resort. Literally every single person from the Security Guard and the Cleaners to the Reception staff would always smile, say hello and be very polite.

Upon arrival, we were offered an upgrade (we had booked the entry level room) for 1,800B per night which we declined. Our room was lovely, a good size and very well designed. The housemaid did a wonderful job. They also offer a turn down service which was a nice touch too.

There are a number of available restaurants however we only had food at the breakfast and once at the lobby snack bar. The food here is first class with the breakfast being one of the best I have had in Asia. Our snack bar experience was fitting of a gourmet restaurant in Scotland. The prices for the food in the Hotel are about what you would pay in the UK but the standard is truly first class.

The pool areas and gardens are 10/10 with ample sun loungers, a great snack bar and super friendly staff.. This is a popular family resort and its not a romantic boutique hotel so do exoect there to be lots of Mums with little ones splashing around.

When you stay at the Dusit you are treated to a fantastic beach which is perfect for long sunset walks and getting blasted by the waves (lots of fun). there are a couple of jelly fish washed ashore but they were not a problem. We only discovered on our last day that if you walk 5 mins along the sands there are a number of local thai restaurants on the beach. We didnt try any of these but I am sure they were lovely and worth a look.

We did however find a really good local restaurant called "Sunset". They served a mix of thai and "farang" food at very good prices - perhaps £2 - £3 for a main course. It was delicious. Head of out the resort, turn right at the junction, follow the road then turn right at the traffic lights and about 300M on your left there is a little yellow sign for "sunset". It is right next door to "The Black Cat" which is a great alternative.

Would we return? Yes, 100% I highly recommend this resort if you are looking for a high end retreat on a great beach with lovely food and wonderful people.

  • Stayed: May 2014, travelled as a couple
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Thank SkinnyScotland555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 3 June 2014

Dear SkinnyScotland555,

Thank you very much for choosing Dusit Thani Laguna Phuket for your recent holiday and for taking the time to review your experience.

Reading your good comment is giving us reassurance on our performance, we all appreciate the recognition. Our resort has built a reputation on providing attention to details given by courteous and happy friendly staff keeping with the legendary Thai hospitality.

We are glad that you have decided to come back and look forward to pampering soon again in our “Fantastic Resort”.

Best wishes,

Denis Thouvard

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Reviewed 31 May 2014

We stayed 2 nights at the Dusit Thani, but I would have loved to have stayed another week! We had an ocean view room which was just glorious. (Room 212) Perfect location to sit out on the balcony listening to the waves with a lovely view of the ocean. Being off season, no where was crowded which added to the experience. The greeting was 5 star luxury with warmth, friendly smiles, cool drinks and a flower bracelet. The room was perfectly appointed, large and comfortable. Fresh fruit was provided and water bottles topped up methodically. The shower and shampoos were divine. The pillows and doona so soft it was like sleeping on clouds! There is several places to hang your clothes up if you wish to do your own laundry. Turn down service includes an oil burner with essential oils lit for you. We opted for room service breakfast to eat on our balcony which was delicious and reasonable priced. Dinner at Casarina restaurant was exceptional. Not cheap but still better value than what I would get back home for such quality and service. Plus it was served right on the beach as the sun set with a 3 piece band playing. Just wonderful! We hired some bikes to ride to the gibbon sanctuary. Quite pricy at 500B each but decent mountain bikes that did the job. They also had them ready early for us which was handy. Pool is great, quite large. Ocean has waves and at time some sea lice but it's still nice for a dip. Grounds are beautiful and well kept. I wouldn't hesitate to stay here again.

  • Stayed: May 2014, travelled as a couple
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Thank Kaye A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 2 June 2014

Dear Kaye A,

We appreciate your patronage on your recent stay at Dusit Thani Laguna Phuket and for posting your impressions on your experience.

I am particularly happy to read of your entire satisfaction throughout your stay, I have shared your positive comment with the team, we are grateful for the recognition you gave. At Dusit Thani Laguna Phuket, we are always eager to provide good service with a relaxing ambiance.
We are looking forward to welcoming you back the soonest possible this time for a longer stay.

Warmest regards,

Denis Thouvard

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Reviewed 27 May 2014

Nice resort include many activities. Good place to stay here. Room decorate with thai style. Nice view around the hotel.Staffs is willing to help and can give good information about Phuket . I will come back again.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Dusit Worldwide Co. Ltd
Thank Usa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 28 May 2014

Dear Usa S,

Thank you very much for choosing Dusit Thani Laguna Phuket for your recent holiday and for taking the time to review your experience.

I am particularly happy to read of your entire satisfaction throughout your stay, I have shared your positive comment with the team, we are grateful for the recognition you gave. At Dusit Thani Laguna Phuket, we are always eager to provide a true Thai experience complimented by caring Staff.

I am looking forward to welcoming you back to, for another stay in our “Perfect Place”.

Best wishes,

Denis Thouvard

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Reviewed 27 May 2014

I came here for a week with my girlfriend. We had a wonderful stay. There are not lots of hidden extras here. We chose to be picked up from the airport and would advise this. Also, have some Thai money for when you land to save queuing up through passport control. Otherwise you will be in a hot stuffy room with lots of tired passengers and crying kids for up to an hour! The taxi was waiting soon as we exited the airport, then we had a pleasant journey to Dusit Thani.

The Hotel looked very charming, clean and efficient. The room was clean and tidy and fresh water was available in bottles every day, which was free. There is a mini bar, kettle for for tea and coffee, TV and a walk in shower and a bath. Air con is on always and does not blow directly into your face. Towels are changed daily, always smell fresh too! Fresh local fruit is given also!

Food anywhere in the hotel is VERY EXPENSIVE!!, yet compare it to the restaurants near by, it is not any better! So if you have money to burn eat in, otherwise choose the much better restaurants near by. Cocktails are very good!! There are happy hours so go to them, do not bother with other bars selling cocktails on the beach as the liquor they use is cheap and nasty, and they are mean on the measures. The hotel isn't!!

Breakfast buffet is excellent. One of the best i have been to. It is on until 11am so no excuse to miss it.

If you want a trip out, book a cab locally and save a lot of money. Any activity you do through the hotel will cost another arm and a leg!

All the staff are very polite and always helpful. You could not leave this Hotel unhappy! Unless next to a room with constantly crying children!! I would choose to go when the kids are at school if you dont want to be around lots of them, there was a distinct change in the pool smell once the bulk of the kids had left. The upkeep and maintenance is on going, so although the Hotel is around twenty years old, it does not look like it! A very pleasant stay, one week is just the right amount of time there. Enjoy!!

Room Tip: If you have poor knees, stay on ground level, there is a lift though. Most rooms offer a pleasant vi...
  • Stayed: May 2014, travelled as a couple
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Thank Maha Kavu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 28 May 2014

Dear Maha Kavu,

May I thank you for staying at Dusit Thani Laguna Phuket and for posting you review.

Reading your good comment is giving us reassurance on our performance, we all appreciate the recognition. Our resort has built a reputation in offering value in our Restaurants and bars, our prices are competitive and in line with the other 5 star Resorts on the Island.

We are looking forward to welcoming you back the soonest possible.

Best regards,

Denis Thouvard

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Reviewed 24 May 2014 via mobile

Stayed there in May for two weeks nice hotel but not very cheap to eat in the hotel better to go in to the small town to get food lovely place to eat is spice I,m. There is not much to do near the hotel but it had a lovely beach but due to rainy season starting you could only swim now and again

Stayed: May 2014, travelled as a couple
1  Thank Michelle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 27 May 2014

Dear Michelle F,

May I thank you for staying at Dusit Thani Laguna Phuket and for posting you review.
We are looking forward to welcoming you back the soonest possible.

Kind regards,

Denis Thouvard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014

I wanted to love the Dusit. It's in a wonderful location and after traveling for the last month I needed a good relaxing break. It is a nice resort but it's not a 5 star resort. Food quality aims at the middle market and my room had dirty windows (over looking the beautiful ocean view), dirty spotted rug, and moldy furniture.

Beach was beautiful with white sand and warm blue-green water. Weather was spectacular. Grounds were clean and appealing. Poolside cafe staff was very attentive and responsive. Maid service was good. Wifi worked well.

Moldy, ripped furniture, dirty rug and windows. Wish Trip Advisor would allow pictures. Dusit Thani optimized for their bottom line, not my experience. For example: Food quality was average or lower but pricing was very, very high. Average prices locally are a few dollars but inside the resort, hamburgers ($20), glass of wine ($20). Getting out of the resort was made purposefully difficult. Resort would not allow taxis to enter property and required use their shuttle service which started at 1,000 baht vs 300 baht for a taxi.

Room Tip: If you are set on staying here - Ask for a newly renovated room and check it out before you accept i...
  • Stayed: April 2014, travelled as a couple
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2  Thank Carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 27 May 2014

Dear Carol S,

May I thank you for staying at Dusit Thani Laguna Phuket and for posting you review.

I am sorry to read that despite a general level of satisfaction you felt dissatisfied in the areas of Food and Beverage value, for the record our Burgers are priced at THB 320 or USD 9.8 not 20, a glass of wine is THB 260 or USD 7.9. These prices are in line with other 5 star resort in Phuket.

As for your comments on furniture and lack of cleanliness although seldom received, may I apologize for this.

Warmest regards,

Denis Thouvard

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Additional Information about Dusit Thani Laguna Phuket

Address: 390 Moo 1 Srisoontorn Road | Cherngtalay, Thalang, Choeng Thale, Phuket 83110, Thailand
Phone Number:
Region: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Choeng Thale
#5 Family Hotel in Choeng Thale
#6 Top resorts Hotel in Choeng Thale
#7 On the Beach Hotel in Choeng Thale
#8 Romantic Hotel in Choeng Thale
#9 Spa Hotel in Choeng Thale
#10 Luxury Hotel in Choeng Thale
Price Range: £61 - £492 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dusit Thani Laguna Phuket 5*
Number of rooms: 253
Official Description (provided by the hotel):
A truly striking beachfront location resort with excellent facilities and gracious Thai hospitality, add up to a unique holiday retreat. Unwind in a sanctuary of tranquility, shaded by natural casuarinas and coconut palm trees. Offering low rise buildings in classic neo-colonial architectural features underpinned by modern Thai designs. Gentle breezes waft through the vaulted ceilings of the open-air lobby, carrying the sound of breaking waves from our adjacent beach. Located 20 km or a 30-minute drive south of Phuket International Airport, half an hour north of Patong Beach and half an hour east of Phuket city. Provides complimentary shuttle boat and buses to nearby hotels within Laguna Beach offering a up to 25 bars, restaurants and entertainment within minutes. With a variety of rooms, suites and villas to choose from you can be pampered on the tropical island of Phuket or as some others might say - The pearl of the Andaman Sea. ... more   less 
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Also Known As:
Dusit Thani Laguna Phuket Hotel Thalang
Dusit Thani Laguna Phuket Cherngtalay
Dusit Laguna Phuket
Dusit Phuket
Phuket Dusit
Dusit Thani Laguna Phuket Thailand

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