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“Terrible place”

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Dusit Thani Laguna Phuket
Ranked #10 of 36 Hotels in Choeng Thale
Certificate of Excellence
Reviewed 15 June 2014

We Came to this hotel After Staying a week at the Reneissance In Phucket, we wanted a little change of scenery...well let me tell you! When I First Walked In to this resort I had tears In my eyes. This Resort is Old and run down, its over 25 yrs Old and not renevated!!! It is more like a 2* hotel, not sure how They call themselves a 5star hotel. The rooms showing on Photos Just have Been taken yrs ago, the rooms like like cheap motel rooms. Its dirty, smelly and the Service is tragic. We needed bed sweets For my toddler and the maid brought a piece of cloth... I said i wanted a blanket, she rolled her eyes and left, I've never experienced anything so tragic. The breakfast buffet is disgusting.. Its dirty, Bad Service and food low quality. If you Expect luxury than this is not the place to be! I recommend Reneissance resort an spa For the same Price as this place and you will be In luxury not a an Old cheap hotel

  • Stayed: June 2014, travelled with family
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5  Thank patrycja m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 16 June 2014

Dear patrycja m,

I am sorry to read your unfavorable comment on our resort, a sentiment which is not shared by the majority of our guests who appreciate the maturity of our resort offering a patina seldom found in the more recently built resort on the island.

Learning of your dissatisfaction on arrival, we upgraded you to one of our suites generously appointed with all the amenities that a 5 star resort normally offers.

Best regards,

Denis Thouvard

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694 - 700 of 1,765 reviews

Reviewed 12 June 2014

This is the nicest resort I have stayed in. Staff were very very helpful. There was a mix up with the room we booked and we were offered 2 others. Breakfast is to die for. So much food to choose from. Beautiful rooms and pool. Nice quiet location. I could not fault this resort. Loved it!

  • Stayed: November 2013, travelled as a couple
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2  Thank KellyJayn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManishPratap, Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 14 June 2014

Dear Guest,

Thank you very much for choosing Dusit Thani Laguna Phuket for your recent holiday and for taking the time to review your experience.

I am particularly happy to read of your entire satisfaction throughout your stay, I have shared your positive comment with the team, we are grateful for the recognition you gave. At Dusit Thani Laguna Phuket, we are always eager to provide genuine Thai hospitality with a personal touch.

We are looking forward to welcoming you back soon.

Best Regards,

Manish Pratap
EAM - Rooms & Revenue

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Reviewed 12 June 2014

visited last week....Fantastic property, wonderful location, amazingly well planned resort. It has everything. Huge garden, huge pool, a Jacuzzi, wonderful beach, children play area,restaurants, a pub, pool villas, in house shopping you name it and you will find it at Dusit Thani Laguna Resort. We upgraded to a Dusit Club room and it was worth every buck we spent. Room start from room number 116 to 128 on the ground floor and all facing the ocean.....wowwwwww....It was amazing. You open the back door of the room and you are in the garden and then on to the beach. Perfect place for family vacation. No worries, no hassle just enjoyed our time at the resort. wish we could stay longer. Courteous staff is an icing on the cake.

  • Stayed: June 2014, travelled with family
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Thank AmitLopes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 13 June 2014

Dear AmitLopes,

We were delighted to be the host for the holidays you recently spent at Dusit Laguna Phuket and appreciate the feedback you wrote on you experience.

I am particularly happy to read of your entire satisfaction throughout your stay, I have shared your positive comment with the team, we are grateful for the recognition you gave. At Dusit Thani Laguna Phuket, we are always eager to provide the best service in a relaxing atmosphere always.

I am looking forward to welcoming you back to, for another holiday in our perfect place.

Best regards,

Denis Thouvard

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Reviewed 11 June 2014

I am very impressed with all staff members of Dusit Laguna. Your hospitality and service-minded is absolutely outstanding. our family feel so special through out our stay. some examples are when i missed afternoon tea after serving hour, waitress offered to prepare special tea upon request. also, my daughter was well treated, in a polite and caring manner, when we were out for marathon.
I cannot name any particular member because it is the whole team who can deliver such concerted welcome. I need to praise how Dusit trains your staff to reach this level of service. Congratulations!

Room Tip: relatively old but well preserved.
  • Stayed: June 2014, travelled with family
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Review collected in partnership with Dusit Worldwide Co. Ltd
Thank Phongthon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 11 June 2014

Dear Khun Phongthon,

Thank you very much for choosing Dusit Thani Laguna Phuket for your recent holiday and for taking the time to review your experience.

I am particularly happy to read of your entire satisfaction throughout your stay, I have shared your positive comment with the team, we are grateful for the recognition you gave.

We are looking forward to welcoming you back.

Kind regards,

Denis Thouvard

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Reviewed 11 June 2014

Our son's first trip in Thailand so we stayed in one of top family friendly hotel in Phuket. Service are great from check-in to check-out very efficient. All our requests are granted. Our room has the best view both of Lagoon & Ocean. Very clean rooms, kudos to housekeeping our room always smell divine. Our toddler love the pool & the koi pond very child friendly facilities. Kob khun krap! You made our family vacation so fun & memorable.

Room Tip: Choose a room near the lagoon you will hear the birds chirping & the crickets at night very rela...
  • Stayed: June 2014, travelled with family
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Review collected in partnership with Dusit Worldwide Co. Ltd
Thank Simon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 12 June 2014

Dear Mr. Simon R,

Thank you very much for choosing Dusit Thani Laguna Phuket for your recent holiday and for taking the time to review your experience.

Reading your good comment is giving us reassurance on our performance, we all appreciate the recognition. Our resort has built a reputation on providing excellent services by courteous staff.

We are looking forward to welcoming you back the soonest possible.

Warmest regards,

Denis Thouvard

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Reviewed 9 June 2014

We stayed in a 2 bed pool villa, perfect for our family, practical and luxurious with a small pool on the roof, outdoor shower option, and nice view of Laguna. Beach visible too and distance to beach and around hotel is fine. Staff are fantastic, we all loved the hotel and were sad to leave.
I was worried about the distance to other places, Patong etc, but it was a problem, and taxis could be negotiated outside of the hotel to get better rates (they do know you are in a five star hotel though).
Bang toa beach is stunning, and the hotel location is probably the best part of the beach, further down the beach had empty bars etc, although I'm told they open in high season.
There is a lot of choice in Phuket for we're to stay, we felt we couldn't,t have chosen better.

Room Tip: The pool villas are beautiful.
  • Stayed: June 2014, travelled with family
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Review collected in partnership with Dusit Worldwide Co. Ltd
Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 10 June 2014

Dear Guest,

May I thank you for staying at Dusit Thani Laguna Phuket and for posting you review.
Reading your good comment is giving us reassurance on our performance, we all appreciate the recognition. Our resort has built a reputation on providing genuine Thai hospitality with a personal touch which comes from our people as they make a difference.

We are looking forward to welcoming you back the soonest possible.

Best Regards,

Denis Thouvard

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Reviewed 7 June 2014 via mobile

We arrived at this impressive hotel and were greeted with cold drinks, cold towels and warm friendly staff. Very happy with our spotlessly clean room and our lovely welcome gift of wine, fruit and chocolates.
Breakfast was amazing with a huge variety of everything you could ask for...all with a smile :)
I have to give a special mention to housekeeping staff...kept our room immaculate, worked very hard and always had a friendly smile for everyone.
If you are looking for a totally relaxing holiday with beautiful surroundings and amazing staff , then this place is ideal, however, we found it a little too quiet and remote for us..although 200 baht in a taxi took you out the resort and along to nice bars and restaurants ( I could highly recommend The Corner restaurant )
All in all, we had a great holiday here. 1st class staff ..well done.

Stayed: May 2014, travelled as a couple
Thank toppersdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 9 June 2014

Dear toppersdad,

Thank you very much for choosing Dusit Thani Laguna Phuket for your recent holiday and for taking the time to review your experience.

I am particularly happy to read of your entire satisfaction throughout your stay, I have shared your positive comment with the team, we are grateful for the recognition you gave.

I hope you will consider coming back to our resort in the not too distant future and should it be the case, thank you to let me know as we would like this stay to be a perfect one.

Kind regards,

Denis Thouvard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dusit Thani Laguna Phuket

Address: 390 Moo 1 Srisoontorn Road | Cherngtalay, Thalang, Choeng Thale, Phuket 83110, Thailand
Phone Number:
Region: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Choeng Thale
#5 Family Hotel in Choeng Thale
#6 Top resorts Hotel in Choeng Thale
#7 On the Beach Hotel in Choeng Thale
#8 Romantic Hotel in Choeng Thale
#9 Spa Hotel in Choeng Thale
#10 Luxury Hotel in Choeng Thale
Price Range: £61 - £492 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dusit Thani Laguna Phuket 5*
Number of rooms: 253
Official Description (provided by the hotel):
A truly striking beachfront location resort with excellent facilities and gracious Thai hospitality, add up to a unique holiday retreat. Unwind in a sanctuary of tranquility, shaded by natural casuarinas and coconut palm trees. Offering low rise buildings in classic neo-colonial architectural features underpinned by modern Thai designs. Gentle breezes waft through the vaulted ceilings of the open-air lobby, carrying the sound of breaking waves from our adjacent beach. Located 20 km or a 30-minute drive south of Phuket International Airport, half an hour north of Patong Beach and half an hour east of Phuket city. Provides complimentary shuttle boat and buses to nearby hotels within Laguna Beach offering a up to 25 bars, restaurants and entertainment within minutes. With a variety of rooms, suites and villas to choose from you can be pampered on the tropical island of Phuket or as some others might say - The pearl of the Andaman Sea. ... more   less 
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Also Known As:
Dusit Thani Laguna Phuket Hotel Thalang
Dusit Thani Laguna Phuket Cherngtalay
Dusit Laguna Phuket
Dusit Phuket
Phuket Dusit
Dusit Thani Laguna Phuket Thailand

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