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Reviews (2,025)
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1,128
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Reviewed 3 weeks ago via mobile

This was ment to be a holiday to rember. It was ,but for the wrong reasons .it is ment to be 5 star hotel but it falls short of that grade .the staff were very helpfully on all occasions. We had three rooms booked .one of my party is not too well on walking and the room ways as far as you could get from the reception area ,also the lift was out of action so had to contend with trying to manage stairs.the answer from management was to supply me with a wheelchair sounds quite good but not so.to get to the restaurant you had to follow poorly paved paths across undulating
grassland also two humpted bridges and a steep downward slope .ROOMS the rooms were fine
With all you would expect from 5 star.Problem we do not like air conditioning to high so turned it
Down,BIG MISTAKE THE room turned into a wet room walls running with beads of water and droplets falling from the ceiling wetting beding and floor.The management offered to change rooms we accepted but found the same problem in them also we just had to accept that air conditioning had to be high.all in all what was ment to be a first class holiday was ruined

Stayed: June 2018, travelled with family
Thank gramps39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon Michael ... A, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 1 week ago

Dear gramps39

We thank you for sharing your personal experiences during your recent stay. Your feedback is most appreciated as it will assist us to continue improving our services.

We are sorry for the inconveniences that you experienced during your stay and would like to sincerely apologize for the issues that occurred. We have taken note of the technical problems caused by the air-condition as well as the shutdown of our lifts during your stay. Your comments on our helpful staff is well received too. Thanks so much! Should you plan to come back to our resort on your next vacation, please contact me personally and I will make the necessary arrangments.

Our resort after more than 30 years has developed it's own charm and personality. And we're fortunate to have staff who try their best to offer gracious Thai hospitality.

Thank you for your review and we look forward to welcoming you back again in the near future.

Have a wonderful summer!

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Love the beach view from the room balcony.
Service with a smile, Check in process is relaxing and calm
Nice Swimming Pool / Clean environment
Room bathroom shower is excellent
The small minimarket near the hotel is a plus point
Love the ambience / traditional music in the lobby

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
Thank Emily C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon Michael ... A, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 2 weeks ago

Dear Emily C

We thank you for sharing your personal experiences during your recent stay. Your feedback is most appreciated as it will assist us to continue improving our services.

We are delighted that you had a relaxing stay with us and found our beach view lovely. Your comments on our service, swimming pool and the ambience in our lobby is well received too. Thanks so much!

Our resort after more than 30 years has developed it's own charm and personality. And we're fortunate to have staff who try their best to offer gracious Thai hospitality.

Thank you for your review and we look forward to welcoming you back again in the near future.

Have a wonderful summer!

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Excellent stay. Fabulous ambience. Room located with access to beach & pool. Breakfast & lunch was superb at the cafe. Rooms were spacious. Spa treatment was outstanding. Love to go back again this year.

Room Tip: Excellent stay
  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
Thank Mayanimanoj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon Michael ... A, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 2 weeks ago

Dear Guest,

We thank you for sharing your personal experiences during your recent stay. Your feedback is most appreciated as it will assist us to continue improving our services.

We are delighted that you and your family had an excellent stay with us and found our breakfast and lunch superb. Your comments on the fabulous ambience and spacious room is well received too. Thanks so much!

Our resort after more than 30 years has developed it's own charm and personality. And we're fortunate to have staff who try their best to offer gracious Thai hospitality.

Thank you for your review and we look forward to welcoming you back again in the near future.

Have a wonderful summer!

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We had an amazing 3 nights and 4 days stay. The room was impeccably clean even though the hotel shows some signs of wear. We dined at 2 restaurants. The laguna restaurant serves delicious food. We spend most of our time in the beach and the pool and our kids loved it. There was live music on one day and on another day there was thai musical instrument being played live. The staff is very polite and very playful with the kids. We would love to go back

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
Thank johnyvincent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon Michael ... A, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 2 weeks ago

Dear johnyvincent

We thank you for sharing your personal experiences during your recent stay. Your feedback is most appreciated as it will assist us to continue improving our services.

We are delighted that you had a amazing stay with your family and found our location, beach and swimming pool excellent. Your comments on the impeccable cleanliness of our room and delicious food in our Laguna Café is well received too. Thanks so much!

Our resort after more than 30 years has developed it's own charm and personality. And we're fortunate to have staff who try their best to offer gracious Thai hospitality.

Thank you for your review and we look forward to welcoming you back again in the near future.

Have a wonderful summer!

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Lovely old style resort right on beach. Breakfast one of the best. In quiet area of Phuket so good for getting away. Some parts of hotel still being renovated. Good deal with TravelZoo. Nice stay for 3 days.

  • Stayed: June 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
Thank Fran342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon Michael ... A, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 2 weeks ago

Dear Fran342

We thank you for sharing your personal experiences during your recent stay. Your feedback is most appreciated as it will assist us to continue improving our services.

We are delighted that you had a lovely stay with us and found our hotel a great place for relaxing. Your comments on our location as a quiet getaway and best breakfast is well received too. Thanks so much!

Our resort after more than 30 years has developed it's own charm and personality. And we're fortunate to have staff who try their best to offer gracious Thai hospitality.

Thank you for your review and we look forward to welcoming you back again in the near future.

Have a wonderful summer!

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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