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“An Amazing Holiday at Angsana Laguna - Phuket”

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Angsana Laguna Phuket
Ranked #9 of 34 Hotels in Choeng Thale
Certificate of Excellence
1 review
“An Amazing Holiday at Angsana Laguna - Phuket”
5 of 5 bubbles Reviewed 13 August 2013

This is our first time at Angsana Laguna Phuket. We had an excellent time. The service was exceptional and we had lots of fun swimming in all the different pools. We made friends with so many kids and there was loads to do. The staff are very warm and friendly especially Sampong. Myself and my family would like to say a big thank you to Mr Gerry John for making our holiday extremely enjoyable and memorable.
Kayla - 8 years old

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KaylaSmith8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry J, General Manager at Angsana Laguna Phuket, responded to this review, 22 August 2013
Dear KaylaSmith8,

Thank you very much for writing a review with regards to your recent stay at our resort.

It was a true pleasure to read how much you and your parents enjoyed your Phuket holiday. Thank you in particular for mentioning the friendliness of our staff. Khun Sompong sends his warm regards to you.

We all hope to see you return in the near future, and look forward to sharing more special moments with you.

Best wishes,

Jerry John
General Manager
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1,896 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (371)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Wuhu, China
2 reviews
5 of 5 bubbles Reviewed 13 August 2013

The service here is very good, service enthusiasm, is very love my daughter
We're all very fond of swimming pool, small elephant,and call room service
Special let us happy is to upgrade the room and a birthday cake
we actively recommend to friends here when we came bake, we will choose here again

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Angsana.com

Helpful?
Thank Wei W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry J, General Manager at Angsana Laguna Phuket, responded to this review, 22 August 2013
Dear valued Guest,

Thank you very much for sharing your recent holiday experience with us and other travelers.

We are pleased that you and your family enjoyed our friendly service, the unique 323 metre swimming pool, and the daily visits of Lucky our baby elephant.

I am glad that you enjoyed the birthday cake, and we look forward to creating more special memories during a future visit.

Kind regards,

Jerry John
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
2 reviews
5 of 5 bubbles Reviewed 12 August 2013

A long lazy "river" pool that is always crystal clear! A great swim-up bar, gym, yoga, and beach. The rooms were great too, ours stepped out onto the pool and had a view of the lake. Also had frequent ferries that took you to different places (including other resorts) for free. I went during low season with my family and we would definitely want to go back again. A great atmosphere with friendly staff. (Also, I recommend staying in a villa because as well as nicer and bigger rooms, you also have access to the villa breakfast buffet and free drinks and nibbles in the afternoon!).

Room Tip: The villas are great rooms as you get access to more privileges, however we tried both and found tha...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rosebud-500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry J, General Manager at Angsana Laguna Phuket, responded to this review, 22 August 2013
Dear rosebud-500,

Thank you for your valuable feedback with regards to your recent stay.

It was nice to read how much you enjoyed your stay with us, and I am pleased to learn of your intention to return.

We look forward to creating more special experiences for you and your family during your next stay.

Kind regards,

Jerry John
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 11 August 2013

We had a great trip plain and simple. The hotel staff were super helpful and although the hotel was running at about 90% occupancy (during low season) there was always a smile and someone willing to assist with whatever you may require.

We took a Laguna premier room, 2 adults and 2 young kids, it's a very good size room with a partitioned living area which converts into a reasonable kids sleeping arrangement. Very clean and well maintained. (The wife is extremely picky!!!) Lovely large balcony with great views over the lagoon and distant hills.
A very nice place to sit, relax and contemplate very little at all.

The hotel is aesthetically pleasing with beautifully kept grounds and pool, all located around interconnected lagoons. The pool itself is really pleasant. A long meandering waterway with plenty of sun beds and quiet spots if you prefer to hide away.

Restaurant wise, a bit hit and miss, but overall pretty good. Breakfast buffet is held in the "market place" a very aptly named dining venue...it's frenetic and can create the feeling of being a bit congested during the rush hour. We went to the adjacent gym quite early and after a quick shower popped down at around 8.. From 8:30 to 10:30 things get busy. However we never had to queue or wait and things move well due to some pretty good staff effort. ( well done Donut, Pla and Bee )
As with most buffet set ups it can get pretty monotonous after the 4 or 5th day...

There are a few lunch, dinner options Poolside, Bodega and Baan Thalay available and we had lunch at the poolside, and Bodega. (Try the Thai pizza- very good). We did try the Xana seafood BBQ (buffet) and the International buffet again, buffet is buffet... As mentioned in previous reviews do try and explore beyond the hotel. There are some very good restaurants around the area.
You can take the shuttle boats to other hotels or the quaint wooden buses. (All good fun and reliable too). Local taxis are pretty good (not cheap by thai standards but not bad) and have pre negotiated rates thru the hotel.

In conclusion, having travelled extensively through SE Asia this a fantastic hotel with very good facilities and an excellent place for families. Well run kids club by the way.
Super staff, the hotel's greatest asset - excellent.
During low season and my only small gripe- expect large Chinese tour groups which can be overwhelming .....(and noisy)

We highly recommend the Angsana and will definitely stay there again.

Stayed August 2013, travelled with family
Helpful?
2 Thank philfamdxb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry J, General Manager at Angsana Laguna Phuket, responded to this review, 22 August 2013
Dear philfamdxb,

On behalf of the entire team here at Angsana Laguna Phuket, I would like to sincerely thank you for your positive review with regards to your recent stay.

It is feedback such as yours that motivates us to continuously meet and exceed the expectations of our guests.

We look forward to your return in the near future, and wish you all the best until then.

Kind regards,

Jerry John
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Balikpapan, Kalimantan Timur, Indonesia
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 10 August 2013

We stayed in a 2 bedroom suite for 6 of us 3 adults and 3 kids (7,7,2) and it was fantastic. The staff can not do enough for you. The grounds and facilities are perfect.
I would suggest this resort to anyone from couples to families.
The pool is amazing, the food is great, great kids club, great cocktails. :)

Room Tip: The rooms we found were very roomy, we find it very hard to get a decent sized room so we are not al...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natasha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry J, General Manager at Angsana Laguna Phuket, responded to this review, 22 August 2013
Dear Natasha C,

Thank you very much for your feedback with regards to your recent stay.

It was a pleasure to read how much you enjoyed the comfort of our Angsana Two-Bedroom Loft, and I hope you equally enjoyed the complimentary club breakfast at Bodega & Grill as well as the complimentary daily evening cocktails as part of your experience.

Thank you also for highlighting the hospitality of our staff, which serves as a valuable motivation to continuously exceed our guests’ expectations.

We look forward to seeing you again in the near future.

Best regards,

Jerry John
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
4 of 5 bubbles Reviewed 10 August 2013

We were upgraded from a 3 bedroom villa to a 4 bedroom villa on arrival which was great. The villa was very clean, tidy and comfortable however on the day that we checked in, the pool was dirty and we only discovered that when the kids were swimming in the pool - not great. they did send someone over asap to clean it after i called the front desk

It was also inconvenient to move about from the villa to the main hotel. It felt like i had to pack up all that i needed for the day and lug it to the hotel so that i wouldn't have to travel back to the villa during the day. The shuttle didn't run frequently enough (although there were times during which the staff did try to arrange for alternative transportation). Ideally each villa should have a golf buggy. Although bikes were provided, i don't think the roads were necessarily safe enough for a 5 and 7 year old to cycle on. We've stayed at another villa previously which provided a golf buggy before. I would recommend a room in the main hotel

Other than that, the main hotel facilities were great. The pool was a bit cold but the kids loved the beach and the baby elephant visits in the morning. The kids club was a good retreat when it rained but a few more computers would have helped

The food was good and kids eat for free was great. However we had the BBQ buffet by Xana and felt that it really wasn't worth the money. Firstly, there was no price differential between those who had the alcoholic drink vs a soft drink. Secondly the range of food available wasn't very good. Xana's normal menu by the beach was much better

I would probably go again but would stay in the main hotel and also avoid the rainy season

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Angsana.com

Helpful?
Thank jean624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry J, General Manager at Angsana Laguna Phuket, responded to this review, 22 August 2013
Dear valued Guest,

Thank you for sharing your recent holiday experience with us and other travelers.

I am glad that you enjoyed the comfort of your 4 bedroom private pool residence, and though I regret to hear about the cleanliness of the pool upon arrival I am glad that our team was able to resolve the issue immediately.

It was disappointing to read about the inconvenience you experienced in accessing the main resort’s facilities using the complimentary shuttle bus, and I have shared your feedback with Laguna Services for further review.

We are very proud of our unique offer of “Kids eat, stay and play for free” and I am glad that you enjoyed this special benefit. Your feedback regarding the XANA BBQ buffet has also been shared with the respective team.

Thank you once again for your valuable feedback. We hope to see you return in the not too distant future, and should you decide to re-visit, I would appreciate if you could alert me so that I can give your next stay my personal attention.

Kind regards,

Jerry John,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 7 August 2013

The manager of the hotel sent my husband a birthday card, cake and candles after I called the concierge to make dinner reservations and mentioned it was my husband's birthday. What a lovely thing to do! I've never had a hotel send a cake and card to my room!

The breakfast is fantastic and has the best cappuccinos. They are better than in the US and I don't know why. You have to ask for one in the morning, or you will get the coffee.

The resort is spotless. There are a lot of employees and they are always working. This is a family resort. It has a fantastic meandering swimming pool that loops around the property as well as a private beach.

It's perfect for families.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SFJane10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry J, General Manager at Angsana Laguna Phuket, responded to this review, 22 August 2013
Dear SFJane10,

Thank you for your positive feedback regarding your recent stay with us.

I am glad that you enjoyed the cake on your husband’s birthday, and hope you had an enjoyable dining experience to celebrate the same.

Khun Zam, who recently graduated from a barista training workshop in Bangkok under guidance from Illy, and his colleagues at Market Place indeed prepare a delicious Illy latte and cappuccino, and I am pleased to read that these were much to your liking.

Once again, thank you for your feedback. We hope to have the pleasure of welcoming you back in the not too distant future.

Warm regards,

Jerry John
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Angsana Laguna Phuket

Property: Angsana Laguna Phuket
Address: 10 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket 83110, Thailand (Formerly Sheraton Grande Laguna Phuket)
Region: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Choeng Thale
#5 Top resorts Hotel in Choeng Thale
#6 On the Beach Hotel in Choeng Thale
#7 Family Hotel in Choeng Thale
#8 Spa Hotel in Choeng Thale
#9 Luxury Hotel in Choeng Thale
Price Range (Based on Average Rates): £
Hotel Class:5 star — Angsana Laguna Phuket 5*
Number of rooms: 401
Official Description (provided by the hotel):
Warm tropical sun, pristine white sand beaches and a shimmering blue sea. Angsana Laguna Phuket has it all. Play golf, snorkel, island hop, or bask on the beach, this is the ideal resort to spend a restful beach vacation, romantic rendezvous or a fun-filled family holiday. Angsana Laguna Phuket is the flagship establishment of the Angsana Hotels and Resorts - managed by luxury hospitality brand, the Banyan Tree Group. The resort features 401 immaculately decorated guest rooms, lofts, suites and private villa residences. ... more   less 
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Also Known As:
Angsana Laguna Phuket Hotel Thalang
Sheraton Hotel Cherngtalay
Sheraton Resort Cherngtalay
Sheraton Phuket
Sheraton Grande Laguna Phuket
Phuket Sheraton
Angsana Laguna Phuket Thailand

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