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“Truly a 5 star experience”

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Angsana Laguna Phuket
Ranked #9 of 36 Hotels in Choeng Thale
Certificate of Excellence
Reviewed 11 August 2014

We were a group of 22 family members. We booked 5 ANGSANA SUITES, three of which were pool access. Our dates were from July 30 to Aug 6th.
Our experience was First Class from the moment we landed at Phuket airport. I had requested 2 vans from the hotel and they were there holding the Guest cards. The drive to the resort is a leisurely 30 minutes.
As we entered the resort Reception, we were all asked to relax while they offered us cold drinks and a soothing wet towel. When I smelled the fresh lemon grass I knew we were in 'Amazing Thailand'. We were also given these cute Friendship hand bands as well. Check in was smooth and in 20 minutes we were escorted to our room by Aom. She kindly showed us around the property and explained where things were on the map. Mind you this is a big property. So let me go over the main points.
First, the resort itself. Angsana is one of the 5 star properties sharing the Lagoon with other hotels though independent yet tied in a way through shuttles, ferries, walk ways. In other words, you could use the other resorts just have to pay a fee. We visited Outrigger one day and used their pool which has a slide. The kids loved it. Well, so did the adults ! It was 650 bahts per person. Def worth it. The Angsana grounds is immaculate. The landscaping is just out of a travel magazine. We swam the lazy river pool, which meanders its way through the property. We used the huge Jacuzzi, ordered drinks at the pool bar. I think we tired the bartender out when our order of 20 drinks went through ! There are buggies and ferries that take you to different points. Though you have to wait 15 to 20 mins, we loved the rides across the lagoon. The property is right on the beach. The sand is just amazing and water is clear. Sadly, most of the time the red flags were flying so we really didn't venture into the water. Just wet our feet. On one occasion, we saw the baby elephant play in the waves. That certainly was a treat for everyone.
The suites were fantastic. Clean, efficient and spacious. The beds were comfy and after all day activities, we all had a great nights' sleep. Room service was very good. No complaints. Even when we ran low on coffee and tea, a quick call to Room Service solved the issues. We did order from Room Service several times. The biggest hit was white rice and Massuman curry. You have to try this dish. We had burgers as well. Prices are higher but expected from a 5 star resort.
Thirdly, the Resort restaurants. We ate in several of Angsana's restaurants. We ate 2 nights at the Thai restaurant Baan Thalay overlooking the lagoon but near the ocean front as well. Food was good but spicy. Watch out for the Fried beef ! We also ate at XANA which is right on the beach. Its open door and you can feel the beautiful Andaman Sea breeze on your face. The Burgers with Waygu beef recommended by a very smart Manager is delicious. We swam in the infinity pool adjacent to XANA after the lunch and we voted it was the best pool on the property.
Breakfasts was at two places. We tried both the the Marketplace location and one at Bodega Grill, tough Marketplace had more variety but busy and crowded. We ate mostly at Bodega Grill which was more personal and quiet, catering to the Suite guests. The eggs Benedict is highly recommended. You have to order A La Carte there.
There are several activities throughout the resort. We spent almost half the day canoeing which is free. Just sign a form and off you go. There was a good looking gym, however, we were on vacation. Lol
The main town is a bit off. Juncylon mall is 30 minutes away. We rented a big van for 2000 bahts. There are Lagoon shuttles that take you to town just outside the resort. Try the Chaba restaurant there as well as an Italian place called River Spoon. The food is great at both restaurants. We also frequented several foot massage places. 350 bahts only. There is also a large Villa Market where we stocked up on drinks and chips. One night the concierge arranged transportation to Lotus restaurant.
A Special Thanks to GM Albert Ocasio who helped out with the rooms, (he even called me in Bangladesh to sort it out), a manager called Aom and of course the entire crew at Angsana Laguna Phuket. Only one place where some of my family members were not happy with was the service at the Concierge Desk. They felt some individuals were not as 'receptive and forthcoming' as others members of the staff of other departments. Maybe an area to look into for improvement. Other than that what an amazing vacation we all had.
We would highly recommend this place to all our friends and family.
Thanks for the memories Angsana Laguna !

Room Tip: pool access is def worth it.
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  • Stayed: August 2014, travelled with family
    • Value
    • Location
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5  Thank CanuckinDhaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albert O, General Manager at Angsana Laguna Phuket, responded to this reviewResponded 30 September 2014

Dear CanuckinDhaka,

I truly appreciate the time you took to write about your recent stay at our resort in such detail.

It is feedback such as yours that motivates us to always strive to exceed the expectations of our guests. I have shared your comments with Khun Aom and the entire team, who were very appreciative of your kind words.

Thank you also for your feedback with regards to the concierge desk, which I have shared with the respective team for immediate investigation and re-training.

It would be a great pleasure to welcome you and your family back for another relaxing stay at Angsana Laguna Phuket soon.

Warmest regards,

Albert Ocasio
General Manager

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921 - 927 of 2,086 reviews

Reviewed 11 August 2014

Have just returned from a wonderful 9 day stay in the Angsana. Last year we stayed in a resort in Greece and found we sent alot of extra money even though we were full board. Never the less we booked this resort hoping it would be better. And it definitely is!!!!!
For one you can get out of the resort if you need to, you're not in the middle of nowhere. The free shuttle can take you to the gates where you can visit the supermarket, restaurants and evening markets. Te shuttle also takes you to other hotels in the resort where you can use all of their facilities. They also have free shuttles coming in from external restaurants.
The hotel restaurants are not as pricey, coming from London we easily spend around £45 for a meal for all 3 of us. However, here it would be around £30. It did help that my daughter's meals were always free!!!
On the first day we bought a HUGE bottle of water and needless to say we barely used it. We had water bottles replenished in our room every morning and afternoon (not part of the mini bar).
The room was lovely and spacious with a very safe balcony for my daughter.
Breakfast was catered for everyone, we always had something that we wanted. The staff are friendly, helpful and understanding. The baby elephant was a lovely experience for us all, we enjoyed watching hi play in the sea and feeding him bananas. The pool was very relaxing even with the British school holidays, which was what I really wanted. My daughter and husband also managed to enjoy the free watersports that were available on the lagoon. We did not go to Xana in the day but the evening was very quiet in low season.
Overall an amazing experience, and we will return one day.

  • Stayed: July 2014, travelled with family
    • Value
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2  Thank missyl87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albert O, General Manager at Angsana Laguna Phuket, responded to this reviewResponded 27 August 2014

Dear missyl87,

Thank you very much for sharing your feedback regarding your recent trip to Phuket.

It was great to read that you enjoyed a vibrant holiday at our resort, and that you appreciated our scenic and convenient setting within Laguna Phuket as well as the many complimentary activities and selection of dining venues.

We hope to have the opportunity to welcome you back soon.

Warmest regards,

Albert Ocasio
General Manager

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Reviewed 10 August 2014

We went for our family holiday and really enjoyed our time there. If you look for a quite holiday thats the place to be, a bit far from downtown phuket which we love. Hotel is nice, was the old Sheraton now changed to Angana, stayed in a 2 bedroom suite facing the laguna which was spacious but a bit dated. Overall great stay, well maintained public area, kids club for the small once and good food in the restaurants. Friendly service and very helpful. we'll be back soon.

  • Stayed: July 2014, travelled with family
    • Value
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1  Thank TrisIv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albert O, General Manager at Angsana Laguna Phuket, responded to this reviewResponded 11 August 2014

Dear TrisIv,

Thank you for sharing your feedback with us and other travelers.

We are happy to learn that you enjoyed your stay in one of Angsana Suites, and hope that you also enjoyed the many privileges that are part of this exclusive accommodation option.

It would be a pleasure to welcome you and your family back as our guest in the near future.

Warmest regards,

Albert Ocasio
General Manager

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Reviewed 10 August 2014

I can't fault this hotel at all.
Were a young couple travelling and I chose this hotel as I had a buy one night stay one night free voucher and wanted a 5* experience in Phuket.I just wish I had done a little more research into location.
If peace and tranquility are more of what you want then this location is perfect.
Took around 30mins to get from airport, check in was smooth and we were greeted with bracelets and drinks.
The room was large, comfortable with the most amazing view of the beach.
It had everything you would require. Tv, iron and board, toiletries, hairdryer.
If the weather was better we would have used the beach and pool area. For 2 British people the breakfast was the only thing that let the stay down a little. A simple cereal and egg choice were the only items to appeal to us. As a young couple we had to take a 40min taxi to patong centre for the main nightlife which was our only negative in this otherwise perfect stay!

  • Stayed: June 2014
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1  Thank natalieabudhabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albert O, General Manager at Angsana Laguna Phuket, responded to this reviewResponded 11 August 2014

Dear natalieabudhabi,

Thank you for reviewing your recent holiday experience.

I am glad to read that you enjoyed your stay with us, and wish to thank you for highlighting your breakfast experience. Your feedback has been shared with the team.

Warmest regards,

Albert Ocasio
General Manager

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Reviewed 9 August 2014

1)breakfast is very good,serve well.
2)the elephant is lovely!
3)the see the beach scenery is beautiful
4)the room is clean,can see good scenery
5)you needn't have lunch/supper at other place,the restaurant on the hotel's beach or swimming pool is delicious.
6)shopping is a little expensive. it's better to do spa in Padong beach,




Room Tip: everything is ok!
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  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Angsana.com
1  Thank Bo W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albert O, General Manager at Angsana Laguna Phuket, responded to this reviewResponded 11 August 2014

Dear Bo W,

Thank you very much for your encouraging feedback.

I am glad that you enjoyed your stay with us, and would be pleased to welcome you back for another memorable stay in the near future.

Warmest regards,

Albert Ocasio
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2014

We had a pleasant time at Angsana. The staffs are quite nice and helpful. The meandering and beach-like swimming pool is quite interesting to swim in. Kayaking is free for guests.

One thing must mention is the bed in our loft room. It was really super comfortable and I almost didn't want to leave the bed in the morning! And we appreciate their efforts in decorating our room and preparing a cake (one whole cake, not only a slice) for our wedding anniversary.

The only concern is the large number of small flying insects in the hotel. They are everywhere even in our outdoor bathing area (the dead ones). It might be a seasonal problem and it didn't really affect us greatly. It might be good idea to clear the insects everyday during this season. Just a suggestion.

Improvement should be made for breakfast area too (the market place). There are too many guests but too few tables, esp during peak hours. Many guests did not want to sit outside as there are too many insects around. A bigger dining area would be good.

This place is easy to access if you rent a car or scooter. Have to walk a distance out for cheaper food, massage and mini mart.

Overall it's a good resort for family.

  • Stayed: August 2014
    • Value
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Thank phuketcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albert O, General Manager at Angsana Laguna Phuket, responded to this reviewResponded 27 August 2014

Dear phuketcat,

Thank you for sharing your feedback with us and other travelers.

It was great to read that you enjoyed your stay at our resort, and that you were able to celebrate a memorable wedding anniversary.

I thank you with regards to the feedback about the aquatic insects which indeed was a seasonal problem that is now fully under control. My apologies for the inconvenience.

Your feedback in relation to the breakfast experience at Market Place has also been shared with the respective team, and I hope to share the improvements we are making with you during a future visit.

It would be a pleasure to welcome you back.

Warmest regards,

Albert Ocasio
General Manager

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Reviewed 7 August 2014

The Angsanga laguna resort is an incredible resort. It is incredibly relaxing and peaceful with lots of things to do. I would not hesitate to recommend it to anyone traveling to Thailand. It has one of the largest pools. I've ever seen that travels all around the resort. There are lots of great, authentic restraints literally on the beach! You can have your feet in the sand while you eat. They are very helpful for booking tours and activities.

  • Stayed: January 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank 227Sam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albert O, General Manager at Angsana Laguna Phuket, responded to this reviewResponded 11 August 2014

Dear 227Sam,

Thank you for sharing your feedback with us and other travelers.

We are happy to learn that you enjoyed a relaxing yet vibrant stay at our resort, and would be pleased to provide you with another memorable holiday experience during a future visit.

Warmest regards,

Albert Ocasio
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Angsana Laguna Phuket

Address: 10 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket 83110, Thailand (Formerly Sheraton Grande Laguna Phuket)
Phone Number:
Region: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Choeng Thale
#5 Top resorts Hotel in Choeng Thale
#6 On the Beach Hotel in Choeng Thale
#7 Family Hotel in Choeng Thale
#8 Spa Hotel in Choeng Thale
#9 Luxury Hotel in Choeng Thale
Price Range: £82 - £478 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Angsana Laguna Phuket 5*
Number of rooms: 401
Official Description (provided by the hotel):
Warm tropical sun, pristine white sand beaches and a shimmering blue sea. Angsana Laguna Phuket has it all. Play golf, snorkel, island hop, or bask on the beach, this is the ideal resort to spend a restful beach vacation, romantic rendezvous or a fun-filled family holiday. Angsana Laguna Phuket is the flagship establishment of the Angsana Hotels and Resorts - managed by luxury hospitality brand, the Banyan Tree Group. The resort features 401 immaculately decorated guest rooms, lofts, suites and private villa residences. ... more   less 
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Also Known As:
Angsana Laguna Phuket Hotel Thalang
Sheraton Hotel Cherngtalay
Sheraton Resort Cherngtalay
Sheraton Phuket
Sheraton Grande Laguna Phuket
Phuket Sheraton
Angsana Laguna Phuket Thailand

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