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Angsana Laguna Phuket
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Reviews (2,238)
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1,309
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All reviewsmarket placexana beach clubbodega grillbaan talaybedroom loftkids clubpremier roombaby elephantmain resortswimming poolswim up baroverlooking the lagoonshuttle busthai restaurantother resortslaguna phuketgreat resort
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1,011 - 1,016 of 2,238 reviews
Reviewed 1 September 2014

The in-room decoration and facilities are 1980's style ! Old furnitures ! Reasonable accessories but can't meet the current resort standard! Some restaurants are good but pricy ! The buffet dinner is not worth to go! Overall the pool residence room is terrible and can't match the Angsana brand!



  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Angsana.com
2  Thank alex23bar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albert O, General Manager at Angsana Laguna Phuket, responded to this reviewResponded 26 September 2014

Dear alex23bar,

Thank you for your feedback with regards to your recent stay at Angsana Laguna Phuket

I truly regret that your holiday with us did not live up to your expectations, and apologize for the inconveniences experienced during your stay.

Should you decide to stay with us again, please do let us know, so that we can recommend a room choice that better meets your requirements, and provide you with more memorable dining experiences.

Warmest regards,

Albert Ocasio
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2014

Huge resort, beautiful property. Used to be a tin- mine (hence the beautiful man-made lakes that surrounds it)
Great for travellers with a little more to spend. The hotel is a little far from the famous towns and beaches like Patong but it's got a beach on the hotel grounds. Way less people, and more privacy.
I think it's great that the hotel is family friendly and yet you can still find privacy.
Excellent service.

Room Tip: The pool view rooms can be a little noisy so if you want some quiet & private time get the lake view rooms
  • Stayed: August 2014, travelled on business
    • Sleep Quality
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4  Thank NatAli494
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albert O, General Manager at Angsana Laguna Phuket, responded to this reviewResponded 26 September 2014

Dear Miss P,

I appreciate your kind feedback.

I am happy to read that you truly enjoyed your stay with us, and thank you for your positive recommendation.

It would be a pleasure to welcome you back as our guest in the near future.

Warmest regards,

Albert Ocasio
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2014

A beautiful hotel with a certain serenity , hard to find these days. The lagoon , the beach and the relaxed atmosphere around the hotel , in the restaurants and bar was friendly and comforting.
The food was excellent , the Thai and Italian was exceptional. The staff was polite, always smiling and every minute of our 5 day stay was amazing.

  • Stayed: August 2014, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Angsana.com
2  Thank Neville U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albert O, General Manager at Angsana Laguna Phuket, responded to this reviewResponded 26 September 2014

Dear Neville U,

Thank you for your feedback with regards to your recent stay.

We are very excited to read how much you enjoyed your stay with us in August. Thank you in particular for highlighting the genuine Thai hospitality of our staff.

We would be grateful to have the opportunity to welcome you back in the future, and to provide you with another memorable Angsana experience.

Warmest regards,

Albert Ocasio
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2014

Angsana is a beautiful resort and the staff are just amazing. There are always great activities and the selection of restaurants is fantastic. This was our second trip to Angsana and I am positive we will go back again and again.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Angsana.com
2  Thank Mick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albert O, General Manager at Angsana Laguna Phuket, responded to this reviewResponded 26 September 2014

Dear Mick S,

I appreciate your encouraging feedback.

It was great to hear how much you enjoyed your stay with us, and we are thrilled to learn about your intention to return.

All of us here at Angsana Laguna Phuket, your home away from home, look forward to your next stay.

Warmest regards,

Albert Ocasio
General Manager

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Reviewed 27 August 2014 via mobile

We spent 2 weeks at Angsana Laguna Phuket from the 28th April 2014. This was my 7th visit back to this hotel (second since it's rebrand to Angsana from Sheraton). Clearly we love this hotel and again had another great stay here. As always we had a relaxing time, always received great service, were greeted by a happy smile everywhere we went and loved the resort surrounds and facilities. We stayed in a 2bedroom villa/suite which is a beautiful room. All the restaurants a great however we only got one dinner at the market place Buffett because it was the end of high season. Xana beach club is always great particularly the Friday beach Buffett. The pool bar is great and the bar staff there are the best you will find. Bodega is great and we had breakfast there everyday and evening cocktail hour at the Lobby Bar finishes everyday off perfectly. A special thank you to Aof & Natthanich/Thip, they organised our whole booking and looked after us for our whole stay. We highly recommend this resort. We always miss it as soon as we get in the car to leave, we will be back again for visit number 8. See you soon Angsana Laguna Phuket. From, Peter & Danielle Pokorny

Stayed: May 2014, travelled as a couple
1  Thank Peter_Pokorny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albert O, General Manager at Angsana Laguna Phuket, responded to this reviewResponded 26 September 2014

Dear Peter_Pokorny,

Thank you for your valuable feedback with regards to your stay back in April.

I am very pleased to learn that you enjoyed a pleasant second stay at Angsana Laguna Phuket, and that the service of our associates, especially those you mentioned by name, made your holiday with us a memorable one.

We hope to have you back for another blissful stay in the near future.

Warmest regards,

Albert Ocasio
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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