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“Very disappointing-Dusty and Noisy”

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Allamanda Laguna Phuket
Ranked #23 of 34 Hotels in Choeng Thale
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very disappointing-Dusty and Noisy”
Reviewed 16 December 2013 via mobile

Our 2 bedroom suite faced with the construction site ( for the new golf course) and the whole area ( including the pool) was DUSTY and very NOISY. I could not believe this is a four star hotel! They should warn the guests before they make the booking.

The manager could not locate us to another room neither another swimming pool across the street.

We have been to Laguna Phuket several times and there are many new construction around the area now which make it a least preferable vocation place.

If you want a quite and relaxing holiday, I would not recommend you to book this hotel or any other hotels in Laguna.

Stayed December 2013
Helpful?
Thank JennyYE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwalp, General Manager at Allamanda Laguna Phuket, responded to this review, 19 December 2013
Dear Jenny,

I am very sorry you were not satisfied with your stay with us. It was very unfortunate that the renovation of Laguna Golf took longer than expected, which caused both dust and noise around our swimming pool. Today the heavy works have finally finished and they can start seeding the new grass. It was unfortunate this effected your holidays, but as you may understand, this was beyond our control.
Within the Allamanda premises, each building has a swimming pool. The one on the lagoon is reserved for the residents of Laguna and is not part of the BEST WESTERN hotel.
Once again, my sincere apologies.

Kind regards,

Ms Femke Beekers
General Manager
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Perth, Australia
Level 6 Contributor
115 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 11 December 2013

We stayed in a 2-bedroom apartment (4 people) for the Laguna Triathlon event. As per previous times, it is predictably spacious and clean. For the price we paid, we really can't complain. The space is great as we had to assemble and store a bicycle within the apartment. It came with a living room, dining table, kitchenette. Both bedrooms had ensuites but only one room had in-room TV. The other TV was in the living area. There is also a spacious balcony off the living area, and 2 small ones off the bedrooms. For the first time, the hotel added cloths stand/drying rack at the balcony for laundry and that was a helpful addition, especially if you were staying for quite a few days.

Breakfast was not extensive, but functional small buffet (an egg station, some ingredients for salad, some asian stir fries, cereal, fruit, bacon, sausages, etc). I guess that is why they refer to it as American Breakfast in the room information (they probably meant "help yourself American Breakfast") as it's not a traditional full buffet with more food than you know what to do with.

Staff as usual, always friendly and always helpful and always smiling.

The pool we had on our side of the complex (opp from the lobby side) was peaceful and quiet, and you could actually swim in it.

The Laguna shuttle bus and ferry connects this to all the other Laguna hotels. One can take the shuttle out as far as Laguna Waters (private residences) and then walk out to the Cherng Talay area to get stuff from the Chaba Supermarket and also for meals. There are some nice restaurants nearby that provide pick-up too.

Having stayed here a few times, perhaps next time we are there for the triathlon, we might be tempted to try some other hotel with a little more luxury.

The Laguna Complex is about 30 minutes from the airport and about 30 mins from Patong or Phuket Town. Taxi is notoriously expensive by local standards (1400 Baht (approx $50) for return trip to Phuket Town) as it is monopolised by the infamous Taxi mafia.

I would only stay in the Laguna area for a specific event, or if I want a full rest and relax holiday with minimal intention to shop or be in the thick of action. Otherwise you are better off in other places like Kata, Karon, Rawai and even Patong.

  • Stayed November 2013, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank E K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwalp, General Manager at Allamanda Laguna Phuket, responded to this review, 12 December 2013
Dear E K,

Thank you for staying with us again for the Triathlon event. We hope it was a succesful event for you. We are pleased to hear you have enjoyed your stay with us, the service given by the team as well as the facilities offered by us and within the Laguna premises.

Instead of maybe staying with one of the other hotels within the Laguna, we hope you will stay with us again during the next event and enjoy a luxury Angsana Spa treatment.

Kind regards,

Ms Femke Beekers
General Manager
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Perth
Level 4 Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 December 2013

After staying at some luxury resorts in Phuket and other SE Asian countries we decided to try the allamanda for our family holiday as our extended family were staying at the Dusit but our kids are too big to squeeze into a tiny room. We chose the allamanda for its room size. And that's all it really has going for it. On previous visits to Phuket we have stayed at the Sheraton and laguna beach resort, these hotels are now rebranded and pricey, but next time we will pay the price to get a decent resort with decent room sizes. There is nothing particularly wrong with the allamanda, it is clean, it has a large pool (the one we CAN use is not the one near the lagoon, that's for the residence) it's cheap considering its in the laguna complex, but it is not modern, it has small bathrooms, everything is a walk, even the lobby is on the other side of the street and down the road due to it being spread out along the lagoon banks and the breakfast is limited in comparison with other hotels of similar size. If you choose this hotel, just understand it feels more like a good standard motel, rather than a 4 star hotel. If you want to feel more luxury, for a similar price stay at the Laguna Holiday Club Resort instead.

Room Tip: If you are travelling with kids, go for at least a 1bedroom room, the bathroom can fit 2people in it...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Perth_Marie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwalp, General Manager at Allamanda Laguna Phuket, responded to this review, 12 December 2013
Dear Marie,

It is sad to see the title of your review saying our resort is the worst house in the best street, as when I read your review you find there is nothing particular wrong with the resort...
The BEST WESTERN Allamanda Laguna Phuket offers great value within the premises of the Laguna, being a 4 star property within the more luxury 5 star hotels. We certainly cannot and do not wish to be compared to their standards and that is exactly why they are priced at a higher range. Our resort offers spacious apartments, large swimming pools, is directly located at the golf course and lagoon, we offer water sport facilities, complimentary beach loungers on the beautiful Bangtao beach and the luxury pampering Angsana Spa. Besides these in house facilities, guests can enjoy the facilities of the other hotels within the Laguna as well with all fees charged to the room to be paid upon check out. A great way to enjoy a worry free and peaceful holiday.

We wish you a great stay within the Laguna during your next holiday.

Kind regards,

Ms Femke Beekers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 4 Contributor
38 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 8 December 2013

Allamanda Laguna Resort is a spacious property with two large nice pools. My husband stayed for 10 days and I stayed for 5 days while he was taking part in the triathlon festival. There is nothing wrong with the location and it is easy enough to walk/get the bus/ferry to get to the other resorts or the beach.
We had a one bedroom apartment which was huge with a pleasant balcony. The bathroom was quite modern and spacious.
However, this is where it starts to go downhill. The customer service was very poor, and we were not impressed with the food. My husband had room service on 3 occasions and each time the plates were not removed from outside the room for up to three days afterwards. This is inspite of calling and asking for them to be removed. The maid service was very slow and often didn't take place until 4pm which was difficult if you needed a fresh towel. We asked for a late checkout on the final day as the flights were not until late. We were told the time of 4pm. Despite this our key was cancelled and even when we went to get a new key, and they confirmed the checkout time we received a phone call 10 mins later telling us that 2pm was the time to check out!!!! Ridiculous. Reception were usually polite but not very helpful.
Breakfast was OK, but they ran out of food a lot. One day there was no fruit, no eggs, no bread and no hot meat and this was only at 8am. They might have restocked but were struggling when we were there.
So overall, the hotel is fine, it is a good location, the rooms are clean and a good size and it is cheaper than everything else in Laguna and it is good for that. It is just such a shame that such poor service let them down, otherwise they could receive a much higher rating.

  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Vicki C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwalp, General Manager at Allamanda Laguna Phuket, responded to this review, 12 December 2013
Dear Vicky,

Thank you for your extensive review giving a clear picture of the Laguna hotels and its surroundings. As many know by now, we sure offer the most spacious and valuable apartments within Laguna and most of Phuket. The Triathlon event is wonderful for many families and sportsmen to join together in this tranquil and natural environment.
We are very sorry to hear that you found our customer service poor and encountered a few issues with our restaurant. Although it is not an excuse, we had just taken over the restaurant from an outsourced company, now to be managed in house. It has been challenging during a full house with triathletes and we apologize this was not in order during your stay.
In regards to the check out, please accept our sincere apologies for the miscommunication internally and handling this unprofessionally. We take your review seriously and promise an improved service next time.

Kind regards,

Ms Femke Beekers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dhaka City, Bangladesh
1 review
Reviewed 7 December 2013

I recently stayed at the hotel for the triathlon. I made the booking sight unseen on a friends recommendation and was pleasantly surprised with what i found. The rooms, a single deluxe suite was very spacious, clean and practical. The kitchenette was very useful, particularly if staying with a family. It would be a great spot for family holiday as it is a little quieter than other parts of Thailand. There is a convenience store on site, but also a supermarket 5 min walk away.

The only fault was the water pressure in the showers. That aside i would still stay there again.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Dicky74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwalp, General Manager at Allamanda Laguna Phuket, responded to this review, 12 December 2013
Dear Dicky,

Thank you for selecting the BEST WESTERN Allamanda Laguna Beach for your stay during the Triathlon event. We are pleased to hear you enjoyed the spacious apartments and found them clean and practical. However we are sorry to hear the pressure of the rain shower in your apartment was not sufficient. We will check and improve this. We look forward to welcome you again either for the next Marathon in June or another trip to Phuket.

Kind regards,

Ms Femke Beekers
General Manager
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Shanghai
Level 5 Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 25 November 2013

This is one of the economical choices inside the Laguna resort. As such it's unfair to compare it to the hotels costing over 500usd per night. The good side is the service staff were friendly and helpful. Helped us with renting a bike and other local information. The rooms are large and there's a nice pool out back. Shuttle bus was connecting with other hotels inside the resort. Good to know that nearby restaurant outside the resort will pick up / send back for free. Downside was the breakfast. It was good and basic but the coffee was awful. Shame as the rest of the experience was above expectations.

Room Tip: Ask for a room with a proper balcony, near the pool.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Warwick John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwalp, General Manager at Allamanda Laguna Phuket, responded to this review, 5 December 2013
Dear John,

Thank you for staying with us and taking the time to write this review. We are pleased to hear you have enjoyed staying in our spacious apartment, the facilities around within the Laguna and the service given by the team. We have just taken over the restaurant to be managed by the hotel instead of an outsourced company and have now improved the breakfast selection. We look forward to your return and surprise you with new signature dishes and lovely coffees.

Kind regards,

Ms Femke Beekers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rainbow Beach, Australia
2 reviews
Reviewed 13 November 2013

Stayed in a two bedroom apartment. The apartment size was excellent for 2 adults and 3 children. The location was quiet and had a very relaxing atmosphere. The ferry service to the other resorts and canal village (shopping / cafes) was excellent. You could also go to the beach via the ferry or arrange through the hotel reception and they will drive you there. The hotel breakfast was great with plenty of variety. The hotel is close to the eating district at night which is easy to get to, some restaurants have a pick up service or there are taxis at the hotel. All the staff around the resort were very friendly, especially the reception staff. The kids had a fantastic time in the swimming pool. I would definitely stay here again, great value for money.

Room Tip: The complex is large and the lifts are only on one side. If you have trouble with stairs, ask for a...
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linette V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwalp, General Manager at Allamanda Laguna Phuket, responded to this review, 14 November 2013
Dear Linette,

Thank you for selecting our resort for your stay. We are pleased to hear you have enjoyed staying in our spacious two bedroom apartment and the service given by our team. Being located in Laguna, a secluded safe area within Phuket right on the beach with lagoon and Golf views, we can ensure a relaxing stay. Moving around within Laguna can be done either by the ferry or shuttle bus services. We work together with the Beach Bar on Bangtao beach, where we supply sunbeds and umbrellas free of charge for our guests. The team there take excellent care for you with foods and drinks. We have just taken over the restaurant in our resort, now called B-EAT with refreshed service and menus.

Thank you for your kind review. We look forward to welcome you and your family back to our resort.

Kind regards,

Ms Femke Beekers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Allamanda Laguna Phuket

Property: Allamanda Laguna Phuket
Address: 29 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket 83110, Thailand (Formerly BEST WESTERN Allamanda Laguna Phuket)
Region: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 On the Beach Hotel in Choeng Thale
#20 Luxury Hotel in Choeng Thale
Price Range (Based on Average Rates): £
Hotel Class:4 star — Allamanda Laguna Phuket 4*
Number of rooms: 115
Official Description (provided by the hotel):
Allamanda Laguna Phuket: Ideally situated on Bang Tao Beach,the resort enjoys the wonderful tropical environment of Laguna Phuket integrated resort. All apartments overlook the golf club's scenic fairways and the resort's shimmering swimming pools. Just 20 minutes drive from the airport, Phuket Town and Patong Beach. Ideal for long staying guests or family holidays. ... more   less 
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Also Known As:
Allamanda Laguna Phuket Hotel Thalang
Allamanda Laguna Phuket Cherngtalay
Allamanda Laguna Phuket Hotel Cherngtalay
Allamanda Laguna Phuket Thailand

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