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“Perfect In Every Way”

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Outrigger Laguna Phuket Beach Resort
Ranked #6 of 34 Hotels in Choeng Thale
Certificate of Excellence
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Perfect In Every Way”
Reviewed 29 May 2014

We spent 10 days at the Outrigger. The hotel had just been refurbished when it became an Outrigger Hotel. We have stayed at another hotel in the same area in the past but none of the hotels can come near this one, situated right on the beach with a beautiful garden setting. An enormous swimming pool to enjoy or just laze by. Plenty of quality deck chairs, an outdoor bar and café for lunch or dinner if you desire.
Dinner time, there are two main restaurants, is always interesting with theme nights every night, plenty of variety, at a reasonable cost. The wine is a little expensive but that is usual for Asia. Kiki the restaurant Manager was amazing, friendly, always greeted you with a smile all added to a wonderful evening.
We stayed in a Sea View Club Room 429 which was tops, large room with a great view over the pool, and gardens to the ocean. Hanna the Club Room Manager was charming, advising us where the best places to shop and visit, Hanna made our holiday extra special. All up all the staff are exceptional from the front desk to the gardeners who gave us a fresh coconut they just brought down from the top of the tree.
Candy the elephant has been mentioned a million times on Tripadvisor but worth mentioning again, something you don't see very often, a baby elephant giving you a kiss or stuffing a 20BHT note into her handler's pocket. Not to mention the insatiable appetite for apples. She visits the hotel twice a day and if you are in the pool when she walks by she will fill her trunk and spray you.
Getting out and about from the hotel is easy, there is a taxi stand at the front of the hotel and prices are cheap. We hired a car for six hours a did a tour and that cost $69 for the four of us.
Also worth mentioning are the collection of shops that are adjacent to the hotel, independently owned selling almost everything at good prices. There are Tailors, Bottle shops and clothing for all and more..certainly worth a look. We did most of our shopping there.
Arriving home I balanced out my costs for the holiday and found my expenses at the hotel which was lunch and dinner along with heaps of beers and wine came out at $126 a day for two, breakfast was included. Another reason Outrigger Laguna has be one of the best hotels in Thailand.
All up a wonderful holiday.

Room Tip: If you can stretch your budget go for the Club Rooms. Extra benefits are worth it. Club Lounge provi...
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  • Stayed May 2014, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank Rodney F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review, 3 June 2014
Dear Rodney F,

Thank-you for choosing to spend your vacation with us at the Outrigger Laguna Phuket Beach Resort and for taking the time to share your feedback.
I was delighted to read that you enjoyed your stay with us and would like to thank-you for highlighting the resort facilities and service you received from Kikki, Hannah and the resort team in general.
I hope we will have the pleasure of welcoming you back to Phuket in the future and until then

Many thanks again and best regards

Tony Pedroni
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English first
London, United Kingdom
Level Contributor
74 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 28 May 2014

We had a excellent stay at the Outrigger, all the staff were exceptional and we would like to say a very special thanks to San & Rohana who looked after our every need in the Club.

A great hotel that is staffed by people who care.

Room Tip: Upgrade to a Club sea-view room
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  • Stayed May 2014, travelled as a couple
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Helpful?
1 Thank 007Pete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review, 2 June 2014
Dear 007Pete,
Thank-You for choosing to stay with us at the Outrigger Laguna Phuket Beach resort. We appreciate your kind feedback and it was great to read that you enjoyed the facilities, benefits and friendly service from Rohana and the team at the Club. We are certainly very proud of them.
I hope we will have the pleasure to welcome you back to our resort on your next visit to Phuket and until then,

Many thanks again and best regards

Tony Pedroni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aussie in London
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 May 2014

We stayed in a family room with a 1 yr old and a 4 yr old. The king bed was huge and the outside deck area meant that even with the cot we had plenty of room. We upgraded to club toward the end of the visit and it was worth it as the ladies there totally spoilt the 4yr old. The food is very good. We had a meal next door at Dunsit which was terrible and v overpriced. Definitely go into the village Chaba to a restaurant called Flame. Amazing and cheap. There is a bakery there as well which is fabulous. Pool is great and water slide fantastic. The kids never tired of it. Kids club ok, tucked away and never that full, the eldest went voluntarily but got bored quickly. Overall was a really good holiday and would go again.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank katier-TRIP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coronado
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 May 2014

This hotel has to offer the most genuine people I've ever seen in any hotel … the service, food, and setting are 2nd to none. If someone is coming to Phuket for the first time, this is a safe location and the employees can't do enough to make your visit a memorable one … including their mascot, Candy, the baby elephant!

  • Stayed May 2014, travelled on business
    • Value
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Helpful?
2 Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review, 30 May 2014
Dear Steve M,
Thank-You for choosing to stay with us at the Outrigger Laguna Phuket Beach Resort and for taking the time to post your review. I was delighted to read that you enjoyed your time at the resort and would like to thank-you for highlighting the food and service you received during your stay.
I hope we will have the pleasure of welcoming you back to beautiful Bangtao Beach in the future and until then
Thank-you again and very best regards
Tony Pedroni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 May 2014

Just arrived back from an excellent 3-night stay at the Outrigger Beach Resort in Phuket.

We stayed at what must have been a fairly recently renovated 1-bed suite on and with direct access to a sprawling Bangtao beach. Great views, and the space was very comfortable with a spacious bathroom and lounge area. The day-bed in the main sleeping area was covered with sheets and made into a bed for our 3 1/2 year old - it could quite easily accommodate 2 small children being the size of a double bed.

Public spaces and restaurants all very stylish, gardens all landscaped so provide fabulous photo opportunities.

Staff all very helpful and friendly - they even helped fix the sole of my training shoe that had become a bit flappy...

Kids room was fairly basic but we were happy to let our child play in the main pool where the water slide is situated. The twice daily appearance of the baby elephant is great fun for the kids too. Beautiful soft sand on the beach and kids will love playing in the surf too. Should also mention there's free use of kayaks, SUP and other such equipment.

There are local shack-type stores and restaurants on the beach that sell drinks (soft drinks / beers / coconuts etc) and snacks. They look like they're part of the hotel but they're not. We enjoyed the benefits of the Club which meant complimentary drinks there all day and some
snacks at certain times.

Would definitely stay again if bringing kids along...

  • Stayed May 2014, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Will K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review, 26 May 2014
Dear Will K,
Thank-you for choosing to spend your family vacation with us at the Outrigger Laguna Phuket Beach Resort and for taking the time to share your feedback with us.
I was delighted to read that you and your family enjoyed the resort amenities, club experience and service you received and thank-you for mentioning the day bed which is a feature of our guest rooms and a great alternative to an extra bed for younger kids.
Many thanks again for sharing your feedback which we greatly appreciate and I do hope we will have the pleasure of welcoming you all back to our resort in the future.
With very best regards
Tony Pedroni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 22 May 2014

All the facilities were still in new status and the service quality of the staffs were very nice.

The most surprise for us was that maybe we visited in low season, it upgraded my Deluxe Lagoon Room to Club Lagoon Room with a good discount price upon arrival.

The main benefit of the Club Lagoon Room was that it offered you to have the right to use the "Club" facilities. For instance, the guests might have breakfast more privately in the "Club", the Club provided complimentary soft drinks all the time and even it provided complimentary cocktail in the evening.

Room Tip: try to request for upgrading to Club Lagoon Room with discount price upon arrival, it is really valu...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jed_Poon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review, 26 May 2014
Dear Jed_Poon,
Many thanks for choosing to spend your vacation with us at the Outrigger Laguna Phuket Beach Resort. I was delighted to read that you enjoyed the resort amenities and the service you received during your stay. It was great to read also that you enjoyed the personalized service and benefits offered by our club room package.
Thank-you again for choosing Outrigger and for taking the time to share your feedback. I hope we will have the pleasure to welcome you back to our resort in the future and until then
With very best regards
Tony Pedroni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 May 2014

This is the second year we have gone to Thailand with the kids now. This year they were 9yrs, 6yrs and 4yrs. This hotel is perfect.

There was just enough of everything for them - baby elephant in the morning, beach for sand castles, swimming with great pool that goes to waist height for the two little ones and another pool they all gravitated to with a water slide.

I played a couple of games of squash with my 9yr old. Then went drawing pictures for a bit with my youngest daughter in the kids club.

Restaurant to test out are peppered down the beach. We spent Sonkrat at a beach club called Bliss a bit further down.

Breakfast is good. A huge choice.

We often took the free shuttle us that would leave whenever you wanted - simply turn up at reception and it would arrive within 5mins. There is a fab restaurant called flame that we went to a few times to give the kids a break from us making then eat Thai noodles and rice the whole time on the beach.

Room Tip: We were sea facing second floor 347 and 349 from memory. It was near the pool so down in 30 seconds...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Emily_B_Bingo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review, 21 May 2014
Dear Emily_B_Bingo,
Thank-you for choosing to spend your family holiday with us at the Outrigger Laguna Phuket Beach Resort on your return visit to Thailand. Thank-You also for taking the time to share your feedback, which we greatly appreciate.
It was great to read that you enjoyed your time with us and took advantage of the resort activities and free Laguna resort shuttle to explore the local area. It sounds like you had a great family holiday. We do hope you will return to Thailand for a third time and that you will consider staying with us again if you do. Until then many thanks again for your very kind feedback

With best regards
Tony Pedroni
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Additional Information about Outrigger Laguna Phuket Beach Resort

Property: Outrigger Laguna Phuket Beach Resort
Address: 323 Moo 2, Srisoonthorn Road, Choeng Thale, Phuket 83110, Thailand (Formerly Laguna Beach Resort)
Phone Number:
Region: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Choeng Thale
#3 Top resorts Hotel in Choeng Thale
#3 Business Hotel in Choeng Thale
#4 On the Beach Hotel in Choeng Thale
#5 Spa Hotel in Choeng Thale
#5 Romantic Hotel in Choeng Thale
#6 Luxury Hotel in Choeng Thale
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Outrigger Laguna Phuket Beach Resort 5*
Number of rooms: 255
Official Description (provided by the hotel):
Located between a tropical lagoon and the sparkling waters of the Andaman Sea, the property features the finest in accommodation – all completely renovated with modern interiors subtly blended with contemporary Thai touches.The resort occupies a prime position on the famed Bangtao beach where white sand and calm, clear waters combine to create an idyllic tropical setting. The absolute beachfront location provides easy access to beach activities for families and couples alike.For guests seeking a more personalized experience, the resort now boasts a dedicated Club floor (the only such facility in the area). Club floor guests will enjoy a private breakfast venue, snacks and drinks throughout the day and themed cocktail events in the evening.All guests also enjoy access to the Banyan Tree and Angsana Day Spas, championship 18 hole golf course, wedding chapel, and signing privileges at over 30 restaurants and bars that form part of the Laguna Destination Resort. ... more   less 
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Also Known As:
Laguna Beach Hotel Thalang
Laguna Beach Thalang
Laguna Beach Phuket
Laguna Beach Resort Phuket
Outrigger Laguna Phuket Beach Resort Thailand

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