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“Entertainers were awesome!”

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Outrigger Laguna Phuket Beach Resort
Ranked #7 of 36 Hotels in Choeng Thale
Certificate of Excellence
Reviewed 7 August 2014

Awesome hotel! Loved the little village that's connected to it with affordable delicious Thai cousine! And the Entertainers at the hotel were amazing! They made it all worth it! Very talented and very fun! I got to play music with them too! So if anyone plays an instrument, bring it along!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
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1  Thank MarceloCervone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this reviewResponded 10 August 2014

Dear MarceloCervone,

Many thanks for sharing the feedback of your recent stay with us. It was great to read that you enjoyed the resort and surrounding area and thank-you also for highlighting the entertainers Raine and Loen who play nightly at our Icon terrace. I was delighted that they enhanced your stay even more.
I do hope we will have the pleasure of welcoming you back to our resort again in the future and until then

With very best regards
Tony Pedroni

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Reviewed 7 August 2014

It was a family holiday with my wife and 3+ year daughter. Stayed one night at a hotel close to the beach in patong town, had a great time dining and shopping. Checked in to Outrigger Laguna Beach Resort next day. Stayed here twice when it was Laguna Beach Resort, and this is our second time staying at the Outrigger Laguna Beach Resort. The check in process have not changed from our first visit, warmly greeted by staff at the reception with a cool drink, cool face towels, and flower garlands for our hands, you do not really get this type of warm welcome at that many resorts this days. Checked in to our premier beach view room, very comfortable room with a king size bed and day bed too, room offered all the luxury expected of a 5 star resort room, very comfortable bed and pillows for an excellent sleep too, our premier beach view room on ground level had a balcony terrace siting area with a table, chairs and a long sofa, with a great view to the beach and sea, and the swimming pools were just a short stroll away, the balcony terrace area was a great area to relax and catch a short nap at noon, listening to the sea waves on the beach and sea wind on your face, the best view and experience I ever had through all my holidays in Asia.
A wide range of food and beverages are served during breakfast, including a selection of coffees, breakfast was great, food and beverages served at the restaurants for lunch and dinner was good too, including the outlet at the pool with a view of the beach and sea.
My daughter had a great time too, playtime at the kids club, swimming in the kids pool, catching the sea waves and walks on the beach, and watching candy the baby elephant everyday during our stay.
The unique thing about this resort is there are a few other hotels located in the Laguna area, and there are lagoons in between a few hotels, you can catch a ferry or a ride to any of the other venues, including the canals, a shopping and dining venue located in between the resorts.
Overall, it was a fantastic stay and holiday at the Outrigger Laguna Beach Resort, with excellent service provided by staff from front of the house, F&B, and housekeeping departments.
It was a holiday in Paradise for me and my family.

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Hafiz300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this reviewResponded 10 August 2014

Dear Hafiz300,

Many thanks for choosing to return and stay with us again following our renovation and re-branding as an Outrigger resort.
I was delighted to read that you had a wonderful family holiday and would like to thank-you for your kind feedback in relation to the service, resort facilities and food and beverage quality.
I do hope we will have the pleasure of welcoming you back for a fourth time in the not too distant future and until then

Thank-you again and very best regards

Tony Pedroni

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Reviewed 7 August 2014 via mobile

We stayed in another resort in Laguna area before moving to outrigger. My first impression is that the resort looks new and clean compared to previous resort we stayed. The staff brought us to the club lounge for a drink while introducing the facilities to us. We love our lagoon view room as we could view both the peaceful lagoon and part of the sea from our balcony. The lounging area is so good for reading.

Breakfast was great but the service of the waitress can be improved. They took away our utensils a few times when keeping the plates. In the end we need to wait for them to bring us a new set of fork and spoon plates after plates.

We enjoyed spending time at the swimming pool. The water slide was so fun! We could relax at the beach chair and watch the wavy sea.

We also met the elephant around the pool area. Such an adorable pal! The kids simply love it!

We will definitely go back if there is any good deal! Great resort overall.

  • Stayed: August 2014
    • Value
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Thank phuketcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014

We arrived at 10am after a long overnight flight and the room was already available so a really good start. Check in was quick and efficient and from that point on the staff were exceptionally helpful and friendly throughout our 13 night stay. We had booked a club room which was really well laid out with everything we could want and the club facilities (including free alcoholic drinks for 90 minutes each evening) were well worth the extra cost. The staff in the Club area were fantastic with nothing too much trouble and always a big smile. We ate in the hotel on some nights and enjoyed what we had whilst on other nights it was easy to use the free trolley bus and lagoon water bus services to get around the wider resort area and eat further afield. If you are looking for total relaxation with friendly, prompt, high quality service in beautiful surroundings then this is a hotel well worth considering.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
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2  Thank roversno1336
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

I stayed at the Outrigger in Laguna after coming back from a trek through South Africa. I was looking for rest and relaxation after a hectic tour and this turned out to be the ideal place that more than fulfilled all my expectations. The room was an ocean front with access to the Club facilities [recommend this]. All staff were very friendly and courteous and always happy to have a chat about anything. Special mention to staff members Mook and Noey who were always eager to ensure that I was enjoying my stay at the resort. Lastly, very special mention to Reyn and Loen for their inspiring entertainment each night [thanks guys]. I am a fellow musician and their professional approach along with exceptional musical and singing talent kept me riveted in my seat until they had finished each night. Overall, an excellent resort that I will definitely visit again.

Room Tip: Rooms at the Outrigger either look over a lagoon or over the ocean.
  • Stayed: July 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank aussieRob2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this reviewResponded 10 August 2014

Dear aussieRob,

I was delighted to read that you had a relaxing and restful stay with us recently and that you enjoyed the service and amenities provided by our Club Team. Many thanks also for taking the time to highlight the service you received from Khun Mook and Noey and for mentioning Reyn and Loen our entertainers.
It was great to read also that you would definitely return to stay with us again, and we look forward to welcoming you back when you do

Many thanks again and best regards
Tony Pedroni

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Reviewed 5 August 2014

Lovely hotel, staff are friendly. Rooms were decent, big, clean. Nice pool area, slide was certainly an attraction for the kids and adults.

Food, on the other hand, was really disappointing. For a 5-star hotel, the service was painfully slow and the food tasted mediocre (nothing to rave or even remember!) Seafood buffet was a complete joke....on the grill was only prawns and squid and pre prepared. Once ordered, the food is put on the grill for 2 seconds and dumped on your plate. No taste, no seasoning and looked pretty pathetic. The buffet spread and choice was the bare minimum.

On the other hand, the live music and singing was really good and deserves adequate recognition.

The spa is an absolute heaven....the best I have been to. Superb setting and the therapist was awesome!

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
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3  Thank Pam_W29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this reviewResponded 11 August 2014

Dear Pam_W29,
Thank-You for choosing to spend your family vacation with us at the Outrigger Laguna Phuket Beach Resort. I was happy to read that you found the resort to be lovely and that you enjoyed friendly service throughout your stay. Thank-you also for highlighting the enjoyable spa experience and nightly entertainment. I would however like to apologize for your experience at the seafood buffet. The fresh prawns and squid should be grilled to order and should certainly be adequately seasoned which clearly does not seem to have been the case when you visited and for that I would like to again apologize.
I do hope that you and your family enjoyed your time in Phuket and hope that we will have the pleasure of welcoming you back to our resort again in the future.
With very best regards
Tony Pedroni

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Reviewed 4 August 2014

Rated 5 star at Laguna Phuket used to mean something. Alas.....

Concierge were really decent. Unloaded, parked my car and then ran up to return the key. Good man. Excellent.

Checked in A-OK. Nothing surprising, room lovely.

Let's go for a swim. Or perhaps. Let's not.

Vegetation from the trees and shrubbery blown into the pool(s) is acceptable. It is a way of life; common place and nothing to write about. But murky oily water in the pool is something else. This can only be attributed to the gallons of sun screen splashed on lard fest people who spend their time in the pool, around the pool for all of their fortnight in the tropics.

It was disgusting.

OK keep calm. Sleep some and then go for a quick brekkie at 8. Oh wow, "I'd like a table inside, with air-conditioning"

Waitress: "everybody want's a table inside"

Me: "and?"

Outrigger. Thanks for the memories.

Room Tip: Choose elsewhere. This place is out of its depth
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank HKeater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this reviewResponded 5 August 2014

Dear HKeater,

Many thanks for your feedback regarding your recent stay.

While I was delighted to read that you found our concierge team and your room of a high standard, it was disappointing to hear your comments with regards to our pool cleanliness. As you mentioned, it is indeed challenging in the monsoon season to keep all leaves etc from entering the pool but never the less we do pride ourselves on ensuring a high standard of water cleanliness. While comments like yours are invaluable in ensuring we remain vigilant, I am happy to say they are extremely rare. I have met with our recreation and pool maintenance team post your feedback and we have reviewed our cleaning schedule to ensure we offer a great swimming pool experience regardless of the weather or level of occupancy. I am extremely confident that your experience, while obviously disappointing, is a very rare occurrence.

Thank you again for your time and valuable feedback and we do hope we have the opportunity to welcome you back again

With very best regards
Tony Pedroni

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Outrigger Laguna Phuket Beach Resort

Address: 323 Moo 2, Srisoonthorn Road, Choeng Thale, Phuket 83110, Thailand (Formerly Laguna Beach Resort)
Phone Number:
Region: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Choeng Thale
#4 Top resorts Hotel in Choeng Thale
#4 Business Hotel in Choeng Thale
#5 On the Beach Hotel in Choeng Thale
#6 Spa Hotel in Choeng Thale
#6 Romantic Hotel in Choeng Thale
#7 Luxury Hotel in Choeng Thale
Price Range: £81 - £351 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Outrigger Laguna Phuket Beach Resort 5*
Number of rooms: 255
Official Description (provided by the hotel):
Located between a tropical lagoon and the sparkling waters of the Andaman Sea, the property features the finest in accommodation – all completely renovated with modern interiors subtly blended with contemporary Thai touches.The resort occupies a prime position on the famed Bangtao beach where white sand and calm, clear waters combine to create an idyllic tropical setting. The absolute beachfront location provides easy access to beach activities for families and couples alike.For guests seeking a more personalized experience, the resort now boasts a dedicated Club floor (the only such facility in the area). Club floor guests will enjoy a private breakfast venue, snacks and drinks throughout the day and themed cocktail events in the evening.All guests also enjoy access to the Banyan Tree and Angsana Day Spas, championship 18 hole golf course, wedding chapel, and signing privileges at over 30 restaurants and bars that form part of the Laguna Destination Resort. ... more   less 
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Also Known As:
Laguna Beach Hotel Thalang
Laguna Beach Thalang
Laguna Beach Phuket
Laguna Beach Resort Phuket
Outrigger Laguna Phuket Beach Resort Thailand

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