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“Out of the way”

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Outrigger Laguna Phuket Beach Resort
Ranked #8 of 36 Hotels in Choeng Thale
Certificate of Excellence
Reviewed 14 August 2014

we spent a week here, but not our first choice as our original booking was at Royal Phuket yacht Club. This booking was cancelled 2 weeks before departure without explanation and the outrigger was substituted on assurances from the agent it was equal in quality.
The location is out of the way, its a 700Bht taxi ride to Patong and only a small village nearby.
The welcome hostess Jo was the outstanding employee, she was extreamly helpful in so many ways with an excellent command of English.
The hotel is 5 star and well appointed, unfortuneatly July is not the time to be at this location, lots of wind and the beach is almost washed away. Come in December thru March to see it at its best.
Th hotel is ajoined by a number of other expensive hotels and shares a small shopping area. This is expensive, especially the Mini mart which sells a lot of food items and wine at outrageous prices, a Bottle of Oyster Bay Savinion Blanc for A$ 125.00. I wanted to take a photo, but was not allowed.
We went to Tesco to shop, which is only worth it if you buy alcohol, remember alcohol can only be bought after 5PM.The taxi cost 600Bht.
The breakfast is great and all you could wish for, otherwise the resurants are limited.

Room Tip: We had a beach view , I would think all rooms are good, depends on your preference.
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  • Stayed: July 2014, travelled as a couple
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Thank Brp76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 13 August 2014

Not sure if you could find a better hotel in Phuket. From the moment we arrived to the moment we left our stay was perfect. We wanted a beach and golf holiday and our time was spent doing both. The only problem going to Phuket in the summer months, July to August, is that although the beaches are lovely and the sea is warm it can be very rough so difficult to swim in. Previous reviews have complained about this but the hotel can not be expected to be held responsible for this. The whole of Phuket suffers from the same rough seas. We found it rather fun jumping in and out of the waves.
We were lucky enough to be upgraded to Club rooms which were lovely. This also gave us access to the Club which provided a breakfast feast every morning, afternoon tea and hot snacks and cocktails in the evening, all included in out stay.
Hana and her staff were superb. We played golf early teeing off at 7 am to enable us to get back early. This meant that we missed breakfast. However, Hana made sure we were fed and watered on our return to the hotel. The management also provided croissants and coffee at 6 am before we left so that we didn't go hungry. The service, the staff the, food, the cocktails and our entire stay was faultless.

Room Tip: Best rooms are 217 and 219. Both on the ground floor with large balcony and beach front. Also any...
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  • Stayed: July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
3  Thank tonyvaughan11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this reviewResponded 18 August 2014

Dear TonyVLichfield,

Many thanks for choosing the Outrigger Laguna Phuket Beach Resort for your recent Beach and Golfing holiday. I was delighted to read that you had an enjoyable stay and would like to thank-you for highlighting the service you received from Hannah and our team at the club. It was certainly our pleasure to arrange early breakfast so you could make your 7am tee time.
I do hope if you return to Phuket in the future, you will consider staying with us again and until then

Thank-you again and very best regards
Tony Pedroni

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Reviewed 13 August 2014

This place is a great stay if you have kids. We went with our 2 1/2 year old and she loved the fact there were 3 swimming pools all with certain areas that kids could play in and also a dedicated kids pool. The slide was a nice touch and even fun us grown ups. Everyday at 9am and 3pm a baby elephant came onto the resort which was a lovely touch.
We had a sea view room and it was stunning there's a built in day bed which is where our daughter slept and she loved it. We had a few rainy days as we went in July and she just sat in there and played while we watched TV and ordered room service.
This is where Outrigger lets itself down. The food is ok, but for a 5* resort we expected more from it. Everything was slightly bland, and you certainly don't go there for the Thai food that's for sure! We did venture out to the Black Cat in local village and Lotus on the beach (amazing!), but when you have a little one who needs sleep its hard to go out every night. As this is a family resort I thought the kids food options would be better, if not a little healthier as it was pasta, pizza etc.
The staff were amazing and very attentive, the decor was gorgeous and overall we had an amazing time.
Would we go back, may be, but if you don't know which resort to stay in as there are 3 at Laguna this is my thoughts. Outrigger: great for kids, pools are the best out of the 3. Dusit Thani: grown ups, Angsana: Fab kids club

Room Tip: they have a local newsagent on the beach, but part of the resort where you can buy snacks and alcoho...
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  • Stayed: July 2014, travelled with family
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Thank twakeham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014 via mobile

My wife and I spent 2 nights over here in Club Premium Beach Front room. The view of the room is simply stunning. Staffs here are so helpful. Love the way how they deal with in room check in and amazing the Honeymoon amenities. Complimentary access to the Club with all of those lovely food and cocktails is marvellous!! Will definitely stay here again when come to Phuket later on.
The only drawback, if you consider it as one, is that the prices of the restaurants in this resort isn't too cheap.

Stayed: August 2014, travelled as a couple
1  Thank Louis T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this reviewResponded 16 August 2014

Dear Louis T,

I was delighted to read that you had an enjoyable stay at our resort recently and would like to thank-you for highlighting the personalized service and amenities you received as part of the club experience. It was great to read that you would consider returning to stay with us again and we all look forward to welcoming you back when you do.

Thank-you again and very best regards
Tony Pedroni

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Reviewed 12 August 2014

This hotel was a pleasure to stay at. Great amenities and staff.
The only complaint I may have is that I think I may have been charged too much at check out, I was supposedly to get a final billing in my e-mail but didn't.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank billp49311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this reviewResponded 13 August 2014

Dear Billp49311,

Many thanks for choosing to spend your vacation with us at the Outrigger Laguna Phuket Beach Resort. It was great to read that you liked the hotel and enjoyed the amenities and service.
Please do feel free drop me your contact details at tony.pedroni@outrigger.co.th, so that I may forward the final bill to your email and assist further should you have any concerns.

Thank-you again and very best regards

Tony Pedroni

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Reviewed 10 August 2014

We arranged a trip last year to celebrate a birthday with family and friends (20 in all) and to stay at another resort well south of Patong. We received an email from the GM of that hotel in April advising that the hotel was closing in July for renovations and if OK, he had arranged accommodation through the GM, Tony Pedroni of the Outrigger. Have to admit we were all shattered as the holiday now was up in the air and we were being offered a resort at the other end of Phuket that we didn't know anything about. Well, our month at the Outrigger has been nothing but exceptional. The communication with the GM Tony to confirm our party of 20 was nothing short of outstanding and the welcome of each couple to the resort was memorable. The rooms are spacious and the day bed is a great place to relax after a day in the pool. We all upgraded to the Club Package and I would recommend this to anyone. Cocktails, wine and a tasting plate each evening looking out over the lagoon as the sunset each evening was a treat. The resort is in the Laguna complex and the options for shopping, dining and relaxation are endless. There are shuttle ferries and buses to get around to each of the other 4 hotels and outside to the village. There are even several local shops on the beach beside the pool where you can have a bit of fun bartering if you don't want to venture into Patong. The organisation of our Birthday party was so smooth, it was almost worrying. Eak, the FB Manager was so easy to deal with and the function was one of the best party's we have had. Food was superb, service outstanding and a great night was held by all. This resort has by far the friendliest with the most professional staff we have seen in 15 trips to Thailand. From Hanna and her team in the Club ( Nuna, Kook, Elf, Anna, Da, Lew, Jolie, Fresh, Gift and others) Miss Too and her team at reception, the pool staff, porterage, room servicing, and all the restaurant staff, we can't speak highly enough of them. This resort caters for family's and several of our party are already planning return trips with their children. If you are considering a function of any sort, I would strongly recommend this resort for the food selection, quality and service. A big big thanks to Tony and his team for making our trip a memorable one. This is one very well run resort that you should visit and we will be back.

Room Tip: Upgrade to the Club Package
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  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Themacsofoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this reviewResponded 15 August 2014

Dear TheMacsofOz,
It was a great pleasure to be able accommodate you, your family and friends at our resort for what I know was a special reunion for you. I was delighted to read that you enjoyed your stay with us and would like to thank-you for taking the time to share your feedback and in so doing to highlight the many team members you got to know during your stay.
The other resorts loss was definitely our gain and we do look forward to welcoming you back again in the not too distant future.

Many thanks again for the kind feedback
With very best regards
Tony Pedroni

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Reviewed 7 August 2014

Awesome hotel! Loved the little village that's connected to it with affordable delicious Thai cousine! And the Entertainers at the hotel were amazing! They made it all worth it! Very talented and very fun! I got to play music with them too! So if anyone plays an instrument, bring it along!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank MarceloCervone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this reviewResponded 10 August 2014

Dear MarceloCervone,

Many thanks for sharing the feedback of your recent stay with us. It was great to read that you enjoyed the resort and surrounding area and thank-you also for highlighting the entertainers Raine and Loen who play nightly at our Icon terrace. I was delighted that they enhanced your stay even more.
I do hope we will have the pleasure of welcoming you back to our resort again in the future and until then

With very best regards
Tony Pedroni

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Additional Information about Outrigger Laguna Phuket Beach Resort

Address: 323 Moo 2, Srisoonthorn Road, Choeng Thale, Phuket 83110, Thailand (Formerly Laguna Beach Resort)
Phone Number:
Region: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Choeng Thale
#4 Business Hotel in Choeng Thale
#4 Top resorts Hotel in Choeng Thale
#5 On the Beach Hotel in Choeng Thale
#6 Romantic Hotel in Choeng Thale
#7 Spa Hotel in Choeng Thale
#8 Luxury Hotel in Choeng Thale
Price Range: £78 - £527 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Outrigger Laguna Phuket Beach Resort 5*
Number of rooms: 255
Official Description (provided by the hotel):
Located between a tropical lagoon and the sparkling waters of the Andaman Sea, the property features the finest in accommodation – all completely renovated with modern interiors subtly blended with contemporary Thai touches.The resort occupies a prime position on the famed Bangtao beach where white sand and calm, clear waters combine to create an idyllic tropical setting. The absolute beachfront location provides easy access to beach activities for families and couples alike.For guests seeking a more personalized experience, the resort now boasts a dedicated Club floor (the only such facility in the area). Club floor guests will enjoy a private breakfast venue, snacks and drinks throughout the day and themed cocktail events in the evening.All guests also enjoy access to the Banyan Tree and Angsana Day Spas, championship 18 hole golf course, wedding chapel, and signing privileges at over 30 restaurants and bars that form part of the Laguna Destination Resort. ... more   less 
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Also Known As:
Laguna Beach Hotel Thalang
Laguna Beach Thalang
Laguna Beach Phuket
Laguna Beach Resort Phuket
Outrigger Laguna Phuket Beach Resort Thailand

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