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Reviews (2,188)
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Reviewed 3 weeks ago

I, my spouse and kid stayed a total of 3 nights at the Surin where we had an excellent stay.
Most of the time was spent at the pool and the beach which is the best asset of the hotel: secluded, beautiful white sand and so long that it looked empty (though we didn't stay during the peak season).
The bungalows are very convenient and nicely designed with everything you can need.
Breakfast is buffet and a la carte with a very nice selection.
Hotel is also preparing daily activities like afternoon tea buffet, fruits and refreshment at the beach, evening cocktail party, outing to local market etc... and that's definitely a plus.
Staff has always been helpful and even granted us a late checkout as our flight was in the evening.
Finally the location of the hotel is very convenient: you have supermarket, plenty of restaurants, shops, taxi etc... just outside the hotel.
I would especially recommend this hotel to couples and also advised families as there are no kid's play area and many stairs to pass when you stay in the hillside or beach view bungalows but for us it was manageable.

  • Stayed: June 2018, travelled with family
    • Value
    • Cleanliness
    • Service
3  Thank SamyDecour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Surin_RM, Manager at The Surin Phuket, responded to this reviewResponded 2 weeks ago

Dear Samy,

Thank you for your recent visit and it was a great pleasure to meet you and your family in person. We are thrilled to know you had a wonderful beach getaway. It is always nice to receive positive feedback and your kind comments have been forwarded to our entire team.

Our culinary team will surely be excited to learn of your appreciation in regards to the breakfast and afternoon tea quality. Latter has just been revitalized past weeks and while it is not the "classic afternoon" tea one may bear in mind we are glad to know that it has been well received.

We look already forward to welcome you back during your next travels to the "Pearl of Andaman". As mentioned, please do contact me directly and I will be happy to look personally after your arrangements.

All the best,

Manuel Mandaglio
Resort Manager
The Surin Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Very nice room design, spacious and relaxing especially with sea view room. The staffs are friendly, was really a memorable stay for us. Worth trying if you really wants to laze around the beach, pool and room. Nice beach thou.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank HiLynn00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Surin_RM, Manager at The Surin Phuket, responded to this reviewResponded 3 weeks ago

Dear HiLynn00,

Thank you very much indeed for your wonderful comments and what a delight to read that you experienced a memorable stay at our beachfront retreat. With Singapore being less than a two-hours flight away we hope we may have the pleasure to welcome you back in the near future. Please do contact me directly and I will be happy to look after your arrangements.

Best regards,

Manuel Mandaglio
Resort Manager
The Surin Phuket

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Reviewed 3 weeks ago

We stayed here for 7 days and had a great experience. The hotel amenities are fantastic; the cottages provided privacy and space away from other guests and the surrounding vegetation makes it like you were in a tropical hideaway. The guest services at the hotel are plentiful including multiple free daily activities such as yoga classes, fruit carving classes and trips to the local markets. The staff are helpful and courteous. This resort also appealed to us as it had direct access to its own beach (surprisingly, most hotels in Phuket are not located on the beach and do not have direct access). It is not to far from good restaurants and shops.We would happily recommend this place to family and friends.

  • Stayed: June 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank tln3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Surin_RM, Manager at The Surin Phuket, responded to this reviewResponded 3 weeks ago

Dear Tln3,

Thank you for choosing our little oasis as your preferred destination in Phuket. The time you have taken to share the insights of your stay with other travelers is much appreciated and your kind comments, especially the ones pertaining our team members, have been shared with all concerned.

Our 103 accommodations are spread over a footprint of 21 acres. Walk- and stairways connect the individual cottages and facilities and more than half of our property is filled with lush gardens and tropical trees. Since our hotel was one of the pioneers on the island we are set in a truly unique location and are fortunate to offer our guests this exclusive white sand beachfront setting.

We hope we may have the pleasure to welcome you back in the near future. Please do contact our reservations team or myself at hotel@thesurinphuket.com for any possible assistance with your booking including a "best rate guarantee".

All the best,

Manuel Mandaglio
Resort Manager
The Surin Phuket

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Reviewed 3 weeks ago

Excellent service. Good food. Wonderful beach, very clean water. Friendly staff. Eco-friendly. Organic toiletries. They provided sun hat, beach slippers, bag, after sun lotion, insect repellent etc. We enjoyed our stay here.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Saritha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Surin_RM, Manager at The Surin Phuket, responded to this reviewResponded 3 weeks ago

Dear Saritha & Family,

Thank you for your recent visit and it was a great pleasure to have you as our guests. We are thrilled to know that you had a wonderful stay and your kind compliments in regards to the service and food quality have with pleasure been shared with our entire team.

We have launched several environmental initiatives over the past months and will continue to seek further ways to make our contribution to global sustainability. While we have started to use biodegradable garbage bags as well as take away containers quite some time ago we have finally begun this month ban plastic straws at our hotel. Bamboo or paper straws will be served upon request or for some specific cocktails.

We look much forward to welcome you back. Please do contact me directly for any possible assistance with your arrangements.

Kind regards,

Manuel Mandaglio
Resort Manager
The Surin Phuket

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Reviewed 4 weeks ago

We were not staying at the hotel and only had lunch at the Sunset Cafe. It was such a pleasant experience with great food and exceptionally good service. The restaurant Manager Khun Mot is a remarkable person with a wonderful quality to make customers feel happy and satisfied.
The ambience of the place is lovely with view of the ocean past the palm trees on the hotel's private beach. Even though it was a rainy and stormy day and we sat inside (not the patio outside) we could enjoy the nice view.
We will be back..often!

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Service
3  Thank Captain510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Surin_GM, General Manager at The Surin Phuket, responded to this reviewResponded 3 weeks ago

Dear Captain510,

Thank you for your visit to the Sunset Cafe and the time you have taken to share this lovely review.
We are delighted to learn that you had wonderful dining experiences and your kind comments have been forwarded to the service and culinary team in charge.

For your next visit, I encourage you to try our beach restaurant, where we serve delicious and authentic Thai food.
The beach restaurant is open from 17h00 to 23h00 and probably one of the nicest spot to enjoy a magnificent Phuket sunset!

We look forward to welcome you back!

With kind regards,

Claude Sauter
General Manager
The Surin Phuket

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