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“Terrible Experience”

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Coral Island Resort
Ranked #1 of 1 Hotels in Ko He
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Terrible Experience”
Reviewed 29 November 2013 via mobile

We book in to Coral Island for the last 2 days of a 2 week trip. Having stayed in a variety of accommodation from city rooms, beach front bungalows and bamboo huts we were extremely disappointed with what we discovered. For the price we paid, the room was well below expectations.

I don't normally leave negative remarks as often I feel those that I read are unjust. However I feel compelled to warn others.

The staff were surly and uninterested. Compared to the smiles and friend faces we have met along the way, we were shocked at how rude the staff were. We were starred at and made to feel very uncomfortable. We checked out the next day even though we had to pay for 2 nights stay.

The food at lunch was average and in the evening poor. An error was made on the order and we were blamed.

We were told that it was forbidden to bring drinks on to the island when we checked in and at no point had we been told this before our visit. Fortunately, Anna, who appeared to be the only member of staff that could smile agreed to give it back to us on our departure.

Everything is in Russian, half of the cocktail list is not translated. Staff left empty glasses and plates lying around for long periods of time.

I don't have an issue with the Russian guests, those we spoke to were friendly and kind.

For half of the day the island is taken over by day visitors who take up a large portion of the beach and race up and down in speed boats.

Having worked as a waitress for well over 10 years in hotels, bars and restaurants I was shocked at the general service provided. I don't know whether the staff are generally unhappy or whether the manager just don't care.

We would never stay here again and will not recommend it to any of our friends. I get the impression that the management wouldn't care anyway.

If a relaxing peaceful friendly island is what you're looking for, you won't find it here!

Stayed November 2013, travelled with friends
Helpful?
5 Thank Sarah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna S, Guest Relations Manager at Coral Island Resort, responded to this review, 12 February 2014
Good afternoon! Thanks for vacationing in Coral Island Resort and taking the time to leave a comment. We are sincerely sorry that you were disappointed in your vacation. In this year we have reconstruction in bungalows with new design. Rooms Deluxe and Beach Front Deluxe are fully updated. Our restaurant serving international food, Italian food, traditional Thai food and fresh seafood. We transferred your complaints about service to our restaurant manager and we will work on that. In our hotel there are guests of different nationalities. We are open all nationality Not only Russian guests because we respect all of them and all nationality are welcome.
Thanks for your comment.
Best regards, Anna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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299 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Wixom, Michigan
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 November 2013

The Good: You can get beach front room which is literally in front of the ocean. You can listen to the waves as you sleep. (Costs little more)
The water is clean and white beach sand.
Reasonable scuba sessions at the hotel. 1,700 baht for >3 hours.
Food is decent nothing spectacular.
The Bad: Noisy afternoon visitors that parties for 4-5 hours and then leave and dogs balking without leashes.
Expensive drinks. Bring your own booze.
Room is reasonable at 3,000-4,000 baht but the trip itself costed me over 4,000 baht round trip. (Getting to the pier, etc). So I recommend staying more than one night to get the money's worth.
Overall, I will go back for the location and fun scuba diving at Coral Island Resort.

Room Tip: Get the beach front room!
See more room tips
  • Stayed December 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank thaiguyUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna S, Public Relations Manager at Coral Island Resort, responded to this review, 21 November 2013
Thank you for a rest in our hotel Coral Island Resort and for leaving a review. Every opinion about our hotel is very important for us. There are 4 room types available: superior, deluxe, beach front deluxe, family rooms. In every rooms air condition system, mini bar, safety box, coffee table and chairs, hot and cold water, bathroom amenities. In this year we have reconstruction in bungalows with new design. Deluxe and Beach front deluxe bungalows are fully updated. Our restaurant serving Traditional Thai, International kitchen, Fresh seafood. Hotel beach is private area, that why near hotel you always can find quiet places where you can enjoy beautiful sea and sounds of wild nature. Thanks for your comment. Hope to see you again.
Best regards Anna - manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
shanghai
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 October 2013

The hotel was nice and clean, the food was very good and not expensive by Phuket standards. The service was nice, Hotel staff were nice and helpful. Yes they do have there own strip of the beach,so you don't really get the day trip crowd. Although, you can hear them. But overall I would recommand this hotel for a two day stay.

Room Tip: Get a Delux room as the regular rooms has no sea view at all.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank billydog5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna S, Public Relations Manager at Coral Island Resort, responded to this review, 10 October 2013
Good afternoon! Thanks for vacationing in Coral Island Resort and taking the time to leave a comment.
If you have any questions or requests about accommodation, transfer etc., please send your mail to address anna@scanway.co.th
We hope to see you again
Best regards, Anna Simonova, Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 September 2013

We went to the island everybody there very friendly we met the manager of the hotel Ozan really good guy became friends immediately, the food was great ,clean, yummy!!!the prices really cheap!!!they even had really good wifi haha lol! And they had shisha there I love it!!!i recommend coral resort hotel totally !!! It was my greatest experience for the two whole weeks I've been in Thailand !!!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Petekaramanos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna S, Public Relations Manager at Coral Island Resort, responded to this review, 19 September 2013
Good afternoon! Thanks for vacationing in Coral Island Resort and taking the time to leave a comment. Our restaurant serving international food, Italian food, traditional Thai food and fresh seafood. Every Thursday in our restaurant we have special dinner with Elvis show. There is massage salon in our hotel where you can enjoy of Traditional Thai massage, Foot massage and Aroma massage. Hotel beach is private area so there you can enjoy peace and quiet all day. Also during the day you can book sea entertainments: diving, banana boat, sea walking. canoe. All our team will glad to see you again. Thank you and best regards, Anna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omsk, Russia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 14 September 2013

The hotel management is my friend now and they did very well job. I was there last weekend and got chance to stay in Beach front rooms. Amazing.
Thanks guys. hope to see you soon. I am going to recommend your paradise to all my friends.

Room Tip: Beach fronts is the best.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank OlegP170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna S, Public Relations Manager at Coral Island Resort, responded to this review, 18 September 2013
Thank you for a rest in our hotel Coral Island Resort and for leaving a review. Every opinion about our hotel is very important for us. There are 4 room types available: superior, deluxe, beach front deluxe, family rooms. In every rooms air condition system, mini bar, safety box, coffee table and chairs, hot and cold water, bathroom amenities. In this year we have reconstruction in bungalows with new design. Deluxe and Beach front deluxe bungalows are fully updated. Our restaurant serving Traditional Thai, International kitchen, Fresh seafood. Hotel beach is private area, that why near hotel you always can find quiet places where you can enjoy beautiful sea and sounds of wild nature. Thanks for your comment. Hope to see you again.
Best regards Anna - manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alborg
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 7 September 2013

My wife and i have stayed there in august. I highly recommend this hotel to you all who is looking for a quite and peaceful place. We were picked up from chalong pier and it took us 15 minutes to get there. I could see from first minute that we were in good hands because of boat crew help. They carried our bags, lagguages to the boat. We were welcomed with sweet cocktails and necklace flowers. Rooms were clean, housekeeping was friendly when we asked them to bring extra towels.I have heard from other people who is staying there every year the rooms are a lot better than last years and management has been changed.Food was great, so do alacarte. They have daily open buffet and if you wish you can order alacarte as well. They have movie night, happy hour, snorkeling, banana boat, fishing tour etc etc. i dont have nothing to stay but positive things. i def. will go there again and enjoy the island.

Room Tip: Just pay a little bit more and get front beach rooms, believe me you will love it....
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank KASPERL632
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna S, Public Relations Manager at Coral Island Resort, responded to this review, 9 September 2013
Good afternoon! Thanks for vacationing in Coral Island Resort and taking the time to leave a comment. There are 4 room types available: superior, deluxe, beach front deluxe, family rooms. In every rooms air condition system, mini bar, safety box, coffee table and chairs, hot and cold water, bathroom amenities. In this year we have reconstruction in bungalows with new design. Deluxe and Beach front deluxe bungalows are fully updated. Our restaurant serving Traditional Thai, International kitchen, Fresh seafood. Thanks for your comment. Hope to see you again. Best regards Anna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
85 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 3 September 2013

We were looking for a place to snorkel, from the beach and this resort was perfect for that. We did our homework and therefore only stayed for one night, as there is not much more than snorkeling and a few other water activities to do on the island.
Although not a fancy upperclass hotel (which they don't promise you it is), it was good for one night. The rooms are very basic, but clean and comfortable and very cheap. I suppose you sort of get what you pay for.
We were greeted by very friendly, helpful staff on the beach who carried our luggage to the hotel where we were welcomed by more friendly staff, ice cold fruit juice and a lei (flower necklace) like those you get in Hawaii. We were promptly checked in and shown to our rooms.
Snorkeling is great, as you can do it right from the beach, unfortunately only at high tide. You can also take a short, comfortable walk to Banana beach on the other side of the island, for some more great snorkeling. During the day the island is visited by hundreds of day trippers, but they seem to stay on the one side of the beach, furthest from the bungalos and didn't disturb us.
The resort is owned/managed by Russian people and a lot of the guests were Russian, but we weren't disturbed by them, as they were tourists just like us. We did not experience it negatively as some of the other reviewers suggest.
One thing that you must know when going there though, is that electricity comes from a generator, which is switched of for large parts of the day, no problem for us though, as we spent most of our time on the beach, swimming, snorkeling or using the nice pool, so didn't need electricity. A huge upgrade effort was also evident as some of the bungalos were vacant due to complete renovation.
If you go to this resort, keep an open mind and remember where you are. If it is facy, upperclass you're looking for, don't go there and be prepared to pay much more. Enjoy the experience for what it is.

Room Tip: Pay a few baht (very little) extra and book a beachfront deluxe bungalo. Definately worth it.
See more room tips
  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravelFunJMBM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna S, Public Relations Manager at Coral Island Resort, responded to this review, 4 September 2013
Good afternoon! Thanks for vacationing in Coral Island Resort and taking the time to leave a comment. There are 4 room types available: superior, deluxe, beach front deluxe, family rooms. In every rooms air condition system, mini bar, safety box, coffee table and chairs, hot and cold water, bathroom amenities. In this year we have reconstruction in bungalows with new design. Deluxe and Beach front deluxe bungalows are fully updated. Even we try our best, we on the Island and we have very limited natural resources even we generate our electricity. Our hotel managed by Thai and European managers. We are open all nationality Not only Russian guests because we respect all of them and all nationality are welcome. Thanks for your comment. Hope to see you again. Best regards Anna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Coral Island Resort

Property: Coral Island Resort
Address: Coral Island, Phuket, Thailand
Region: Thailand > Phuket > Ko He
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Ko He
Price Range (Based on Average Rates): £
Hotel Class:3 star — Coral Island Resort 3*
Number of rooms: 64
Official Description (provided by the hotel):
Coral Island Resort situated 9 km. off the south east coast of Phuket, the island is surrounded by colorful reefs, hence the name Coral Island. Only 15 min. by speedboat from Phuket there is total seclusion in this lovely resort. We have shuttle boat every day from Chalong Pier to Resort and from Resort to Chalong Pier according schedule 3 times per day. For resort customer, accommodation rates include boat transfer on arrival and departure date. There are a total 64 rooms. The rooms are available with four types:- Superior rooms- Deluxe rooms- Beachfront Deluxe rooms- Family roomsAll rooms have air conditioning system, digital safe box, mini bar, coffee table and chairs, hot and cold water, bathroom amenities. Beachfront rooms offers absolutely sea view. Service and Facilities:- Outdoor swimming pool with kid pool- Satellite televisions at lobby- Free Internet access service available in lobby area. - Laundry service- Thai traditional massage and SPA- Shuttle boat service (based on hotels schedule)- Speedboat service- Transfer service- Currency exchange- Tour desk- Russian guest service representative (based on hotels schedule)Dining:- Breakfast is served daily from 07.00 am to 10.00 am- Beach bar- Restaurant serving international food, Italian food, Thai food and fresh seafoodIt is great for family, honeymooner, bird watcher and nature lover. ... more   less 
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Also Known As:
Coral Island Hotel Rawai
Coral Island Resort Ko He, Thailand - Phuket

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