We book in to Coral Island for the last 2 days of a 2 week trip. Having stayed in a variety of accommodation from city rooms, beach front bungalows and bamboo huts we were extremely disappointed with what we discovered. For the price we paid, the room was well below expectations.
I don't normally leave negative remarks as often I feel those that I read are unjust. However I feel compelled to warn others.
The staff were surly and uninterested. Compared to the smiles and friend faces we have met along the way, we were shocked at how rude the staff were. We were starred at and made to feel very uncomfortable. We checked out the next day even though we had to pay for 2 nights stay.
The food at lunch was average and in the evening poor. An error was made on the order and we were blamed.
We were told that it was forbidden to bring drinks on to the island when we checked in and at no point had we been told this before our visit. Fortunately, Anna, who appeared to be the only member of staff that could smile agreed to give it back to us on our departure.
Everything is in Russian, half of the cocktail list is not translated. Staff left empty glasses and plates lying around for long periods of time.
I don't have an issue with the Russian guests, those we spoke to were friendly and kind.
For half of the day the island is taken over by day visitors who take up a large portion of the beach and race up and down in speed boats.
Having worked as a waitress for well over 10 years in hotels, bars and restaurants I was shocked at the general service provided. I don't know whether the staff are generally unhappy or whether the manager just don't care.
We would never stay here again and will not recommend it to any of our friends. I get the impression that the management wouldn't care anyway.
If a relaxing peaceful friendly island is what you're looking for, you won't find it here!
- Official Description (provided by the hotel):
- Coral Island Resort situated 9 km. off the south east coast of Phuket, the island is surrounded by colorful reefs, hence the name Coral Island. Only 15 min. by speedboat from Phuket there is total seclusion in this lovely resort. We have shuttle boat every day from Chalong Pier to Resort and from Resort to Chalong Pier according schedule 3 times per day. For resort customer, accommodation rates include boat transfer on arrival and departure date. There are a total 64 rooms. The rooms are available with four types:- Superior rooms- Deluxe rooms- Beachfront Deluxe rooms- Family roomsAll rooms have air conditioning system, digital safe box, mini bar, coffee table and chairs, hot and cold water, bathroom amenities. Beachfront rooms offers absolutely sea view. Service and Facilities:- Outdoor swimming pool with kid pool- Satellite televisions at lobby- Free Internet access service available in lobby area. - Laundry service- Thai traditional massage and SPA- Shuttle boat service (based on hotels schedule)- Speedboat service- Transfer service- Currency exchange- Tour desk- Russian guest service representative (based on hotels schedule)Dining:- Breakfast is served daily from 07.00 am to 10.00 am- Beach bar- Restaurant serving international food, Italian food, Thai food and fresh seafoodIt is great for family, honeymooner, bird watcher and nature lover. ... more less
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- Also Known As:
- Coral Island Hotel Rawai
- Coral Island Resort Ko He, Thailand - Phuket