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“Customer Satisfaction and Service Count”
Review of Cafe Izone

Cafe Izone
Ranked #5 of 15 Restaurants in Rolleston
Certificate of Excellence
Cuisines: Seafood, Steakhouse
Dining options: Breakfast, After-hours, Reservations
Restaurant details
Dining options: Breakfast, After-hours, Reservations
Reviewed 30 July 2014

Our party consisted of eight people with a prior booking. As former Rolleston residents we had dined at Izone many times and had always been happy with the meals and service and were looking forward to returning. A previous reviewer referred to being called "mate" well we got the "hi guys" treatment. While it doesn't worry me overly, we were all retirees it does get a bit grating.

My husband ordered his steak medium rare. Unfortunately when presented it was at best blue. The two other medium rare steaks were properly cooked. The excuses given were “we are very busy” and “chef’s versions of medium rare vary”. The staff then offered to recook it but as we had waited a considerable time for our meals my husband decided that they should have got it right the first time, he didn’t want to wait any longer and would prefer not to have steak “recooked”. He left the majority of his raw steak on the plate.

I felt that the staff were totally unconcerned. A genuine apology would have been appreciated, and at the very least a free cup of coffee to acknowledge we were unhappy. Instead the cashier frostily accepted our payment without a word even though she knew we were unimpressed.

I wrote to the restaurant with this complaint giving them the chance to reply but have heard nothing. Izone is obviously very popular at present, however customer satisfaction is still an important factor and our group was most unimpressed by the attitude of the staff. Coming from Central Otago, a tourist area where customer service and satisfaction is paramount, the contrast was very noticeable.

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    • Food
12  Thank Gail13348
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (134)
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99 - 103 of 134 reviews

Reviewed 29 July 2014 via mobile

Came here for dinner tonight. Service wasn't the greatest, the table next to us that arrived 5-10 minutes after us was served drinks before we were. We both had stonegrills, both of us had had these once before at other places but appreciated the walk thru by our wait staff. The meals were okay, i had the quattro mixed grill and my partner had land and sea. My portions of meat were small, the chicken was by far the best but literally about $10 worth of meat if that on the stone. Not good value for a meal that is $30 something dollars. Sides were steak chips and seasoned vegetables and were bland and tasteless. My partners was ok, nothing to fault. Dont know if we would go back there, possibly but found the stonegrill experience disappointing and next time will order mains already cooked.

8  Thank cflutey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

We arrived on a Tuesday night without a booking and we were fitted in the place was full.
What an awesome experience, great stone grill, not only tastes great it is a healthy way to eat out.
Excellent service
Will definitely be back

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    • Atmosphere
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1  Thank Anna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

Quality and service has been lost. Family birthday meal on a Monday night. Wife greeted with a hello mate from the owner (who's mate?) Restaurant was quite empty and I can see why. Service was slow and meal was very average and bland. Listened to owner telling other table that he was taking more interest as service staff not up to standard. Maybe he should have looked at his own service and checked back with our table as we had run out of drinks and water. Overall very expensive for a lower quality experience. With a lot of new dining options in Christchurch will head there in future.

10  Thank Robjo78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

Came here on a wet Saturday for lunch. The restaurant is a surprising sight in the middle of a heavy industry park; it's set in a lovely garden of native shrubs and plants. Excellent stonegrill meals - we all had the duo with different variations (choice of 2 out of beef, lamb, pork or chicken) with one side included. You can also add a seafood skewer (scallops and prawns - divine!) Very good value, great service, nice ambience. Dessert and coffees also excellent. Despite the restaurant being very busy the service was prompt and staff very friendly. Will definitely come here again. It's in the Entertainment book so even better value.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank EA9000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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