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“Awful takeaway service...”
Review of Sufian

Sufian
Ranked #15 of 52 Restaurants in Gainsborough
Price range: US$1 - US$13
Cuisines: Indian
Dining options: After-hours, Delivery, Reservations
Restaurant details
Dining options: After-hours, Delivery, Reservations
Lincolnshire, United Kingdom
1 review
“Awful takeaway service...”
Reviewed 16 July 2014

I've been to the Sufian several times to dine in and it has always been pleasant, with helpful staff and lovely food. I had heard bad things about their takeout service but due to their exemplary attitude and cooking when I have visited their resturant, I decided to take the chance... I wish I hadn't, when ordering my food the person on the phone was snappy and kept getting my order wrong (which was a simple: Chicken Korma, Chicken Tikka Masalla and Pilau Rice), and when I asked how long it would be, they simply said "I don't know." ... An hour later we were still waiting for our food, so we rang again and was told it would be five minutes until our order arrived (we live in a village just outside of Gainsborough), but twenty minutes later and our order eventually showed up. I reasonably asked if I could not pay the £4 delivery as we had waited almost an hour and a half for a simple order, the man refused and was rude, saying "Well you're not getting your food then." I complied and simply shut the door, not having my food as waiting so long and being treated so rudely made me not want to give these people money... As I said before, I had never previously had a problem and thoroughly enjoyed their food and service, but their takeaway services are truly terrible and need to be improved.

Visited July 2014
Helpful?
Thank Todd_1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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149 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Lincolnshire, United Kingdom
Level 2 Contributor
5 reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Takeaway”
Reviewed 13 July 2014

We had a takeaway on the 13/07/2014
I have to say this is the worst indian takeaway I have ever had.
There were no flavours and the sauces all looked watered down and were very pale in colour it all tasted blanned.
The chicken did not taste very nice it was just chewy.
Very disappointed this was the first time we had been here and sorry to say it will be the last.

  • Visited July 2014
    • Value
    • Service
    • Food
Helpful?
4 Thank Tim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincoln, United Kingdom
Level 1 Contributor
3 reviews
“First & last time visitors to takeaway”
Reviewed 13 July 2014

Having spent time looking for a decent curry house in Gainsborough I can safely say my search isn't over.
Found the Sufian as a takeaway on an internet search and thought our family would give it a try.
The staff were attentive on placing our order & suggested a "Bollywood Special" for me as they don't list anything hotter in spice than a Vindaloo on their menu. This was supposed to be made to the strength of a Phal for me but when I got it home (even though it was full of taste) the heat level was extremely disappointing to the point of almost non-existant.
My wife and son's curries weren't much better in truth.
My wife had a Chicken Tikka starter which she found extremely spicy and her main curry (which should have been medium strength) she found to be almost tasteless.
My son's Prawn Cocktail he thought was watery, and his Vindaloo he actually enjoyed and said that the heat level sneaked up on his tastebuds as a true Vindaloo should.

That said, the portion sizes are generous and the prices are in truth reasonable but the food itself leaves a lot to be desired (especially considering the waiter who served us said he was originally from Bradford and as such should be able to ensure true hot curries are requested to the chef when ordered for a fellow Bradfordian).

Sadly, the Sufian will not be used again by us considering the menu offers so much potential for good Indian food but fails to deliver by a very long way.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Mandalorianwolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gainsborough, United Kingdom
Level 3 Contributor
14 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Absolutely top drawer, quality food - A 'MUST' VISIT”
Reviewed 11 July 2014

I have used Sufian for WELL over 18 months now and have had both delivery and takeaway services. Cannot fault either so I'm surprised at some of the reviews on here (although I haven't eaten in).. The food is of a consistent, above average standard with a price and service to match. Any dish can be 'heated' up or down on request and the friendliness of the staff is second to none. I cannot recommend highly enough - absolutely top drawer, quality food and a 'MUST' visit - Five stars from me *****

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Greg M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincoln, United Kingdom
Level 3 Contributor
11 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Great tasty food”
Reviewed 24 June 2014

I have visited the Sufian on several occasions now and have never been disappointed. On trying many other Indian restaurants around the area i've not found one as good as the Sufian. They have a great sunday and wednesday deal that includes any starter, any main and either any rice or naan bread for £9.95, they also do a family offer so great for a family too.
Everyone that i've recommend has not been disappointed.
Such great tasting for that is great value for money!.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Kerfrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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