I've been to the Sufian several times to dine in and it has always been pleasant, with helpful staff and lovely food. I had heard bad things about their takeout service but due to their exemplary attitude and cooking when I have visited their resturant, I decided to take the chance... I wish I hadn't, when ordering my food the person on the phone was snappy and kept getting my order wrong (which was a simple: Chicken Korma, Chicken Tikka Masalla and Pilau Rice), and when I asked how long it would be, they simply said "I don't know." ... An hour later we were still waiting for our food, so we rang again and was told it would be five minutes until our order arrived (we live in a village just outside of Gainsborough), but twenty minutes later and our order eventually showed up. I reasonably asked if I could not pay the £4 delivery as we had waited almost an hour and a half for a simple order, the man refused and was rude, saying "Well you're not getting your food then." I complied and simply shut the door, not having my food as waiting so long and being treated so rudely made me not want to give these people money... As I said before, I had never previously had a problem and thoroughly enjoyed their food and service, but their takeaway services are truly terrible and need to be improved.
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