I traveled with my daughter (13) during our spring break, the last full week of March. The resort is lovely.
Room: 5 Stars! We had a beachfront casita with a private pool, Tierna 1. I can't possibly express how much we LOVED the room. The pictures on the website were accurate. The bed was surprisingly comfortable, not hard at all like many other reviewers have experienced. Yes, the bathroom lacks privacy, but we knew that going in. The minibar was restocked daily; there were 5 bottles of unopened liquor in the room and some snacks. Our favorite aspect of the room was the patio with the outdoor bed/lounger and, of course, the pool. The pool was approximately 9 x 20 feet and ranged from 3 to 4 feet in depth. For our casita, there was always a shaded area in the pool which was nice to get a break from the sun. In addition, our view was of Isla Grill. Initially, I thought that would bother us, but not at all. We enjoyed the music playing at the restaurant and the wonderful aromas that drifted our way. We also received beach/bar service right on our patio! I would book this room again without hesitation! Recommendation: bring a blowup pool floatie from home. We bought one from the gift shop (pricey). By the way, the gift shop does have a bike pump to blow it up.
Grounds: 5 Stars! It was as gorgeous as the photos suggest...and fragrant! I don't know if it was the ocean breezes or the shrubbery they have planted, but the resort smells incredible. The lobby has a light floral smell. The iguana sightings never got old.
Pools: 4 Stars. The main pool is the smallest. It is heated and a popular place to hang out. There was live music a couple of times during the week around 3:00-4:00ish which was nice. It, of course, has the swim up bar (which was overrun with the under 10 crowd). The other two pools are larger and quieter. Some say they too are heated, but I'm not sure I believe that. The water was chilly. The pool loungers were always taken very early in the morning (by 6:30 AM). I refused to get up early to reserve one, so many times we just hung out on our patio with the pool there. You could get a lounger on the beach most anytime. Towels were usually gone my midday, but in all fairness, many families had at least 6-10 on each lounger. Plus, I know we had about 4 on our patio with our lounger and pool. We didn't find it to be a problem that bothered us.
Beach: 3 Stars, but we knew this going in. The beach is small, crammed with loungers, and has lots of seaweed washing up. We, unfortunately, experienced a windy week where everyday was a red or yellow flag day. The water was quite choppy and cold, and we weren't able to try out the water sports.
Restaurants: 4 Stars. We experienced some very good meals and some complete fails. We found the restaurant service friendly and thought the food came out of the kitchen in a timely manner. We never felt that our service lacked or that we waited too long to be served. I thought the wine in the restaurants was drinkable (unlike the wine in the minibar), but not fantastic. The resort, by the way, makes a wonderful mojito! For breakfast, our favorite restaurant was Isla Grill. We tried the buffet at Aroma once, but it didn't have the typical American breakfast we enjoy (pancakes, french toast, bacon, etc.). Some said we could have ordered it there, but that kind of takes away from the quick buffet concept. We preferred Isla Grill with the gorgeous view of the beach. We ate most of our lunches at Isla Grill as well. For dinner, our favorite was Aroma: fantastic service and very good food. We ate there 3 nights. We had 1 dinner at El Mar which was just so-so. Same with Isla Grill, it was just okay. Our least favorite meal was Lupita, just not our flavor style (the service there was great, though). We had the sushi at the Lupita Lounge a couple of nights. It was good - not big city fantastic (We're from the Chicago area.), but good.
Room Service: 5 Stars! We (mostly my daughter) ordered room service at least once a day...sometimes for breakfast...sometimes for lunch...sometimes for an afternoon snack...once for dinner...sometimes for a late night snack. It was always delivered within 30 minutes, and the food was always hot if it was supposed to be. Many times we had it delivered to our patio and many times to the xbox in the room. I loved having that area to put the dirty dishes once we were done. The room service menu did get tiring after a few days.
Spa: 5 Stars! While I admit to having limited spa experience, my daughter and I LOVED our spa day. We did the water circuit which was quite an experience and did the family experience massages. She is still talking about it her massage. We did book in advance to take advantage of the 20% discount.
Nightlife: 4 Stars. We knew there wasn't much in the way of nightlife at the resort and were okay with that. After swimming and sunning all day, we aren't up late at night. Thursday night was a bonfire with Mayan fire dancers on the beach. They even had marshmallows for the kids to roast before the show got started. That was a great experience. Other nights, we rented a DVD from the concierge ($5/dvd). They actually have a great selection of movies. There was music playing at the Lupita Lounge most nights, but we never made it there.
We used the resort transportation to and from the airport. I'm on the fence with this one. While it was nice to ride in a private vehicle with chilled washcloths and water, our pick up from the airport didn't go well. We weren't greeted with someone with a sign with our name. After 20 minutes of looking, we eventually found him no where near where others found their rides, but rather talking on his phone with his clipboard (with our names on it) facing the ground. He kept apologizing that they were having car troubles and it would be awhile. What other choice did we have? We waited another 45 minutes for our pick up outside the airport...frustrating. Our return to the airport went much better. The driver arrived early, waited for us to leave the lobby, and was extremely friendly. For the extra money, though, I would skip it next time because of the arrival problems.
We did go over to Isla Mujeres one day. We took a taxi to the Ultramar ferry terminal, ferried over, and rented a go-cart to explore the island, shop a bit, and enjoy lunch on the beach. It's super easy to do this yourself without an organized trip through the resort. I wanted to be on our own schedule. We left around 9 AM and returned to the resort around 3:30. If you are looking for an excursion, but want to avoid hours of transport, this is a great option.
Something to keep in mind if you are traveling without kids - there are TONS of young kids at this resort. We can't go to adult only resorts since my daughter is 13, but we found the crying infants and toddlers bothersome. We have been to many family oriented all inclusive resorts before, and I think the difference is this: the kids club is for kids age 4 and up. This meant the infants and toddlers were with their parents all day (who probably didn't want to spend hours in the room with napping kids). Instead, the overtired infants and toddlers cried and whined. I know this does not bother some, but it is worth mentioning. This is not the fault of the resort, just an unintended consequence of being a family resort without a kid's club for infants and toddlers. I will mention, however, that the children were well-behaved, just whiny.
Another something outside of the resort's fault, on our 5th day, a boisterous, raucous wedding party took over the resort...the kind of people who pour drinks over each other's heads in the pool, chant "eat, eat, eat" while pounding on the table at lunch, etc. I've never heard so many people shouting variations of the f word before with no regard to anyone else at the resort. There was even one night around 12:30-1:00 AM that they were screaming, shouting, and running throughout the resort until security/resort workers started shouting at them to stop. It was awful, but could certainly happen at any resort. That's when we decided we would take the crying/whining infants and toddlers any day over that group!
Overall - Beloved is a fantastic resort! I know others have complained about poor service, but we didn't experience that at all. We did tip, but I didn't see that service was different for anyone around us. I suppose we all have different expectations.
- Official Description (provided by the hotel):
- The Beloved Hotel Playa Mujeres combines luxury and comfort with the convenience of the 'boutique style' Adults only all-inclusive Hotel, in the perfect setting poised for pleasure and relaxation. Here you'll have a comfortable home base of contemporary luxury. Stylish hotel architecture and decor, generous suites, spotless service, deluxe facilities, and of course, our secluded beachfront setting, all enable you to let your days happen naturally. At this intimate beachfront community you'll enjoy personalized spa and wellness programs, fine dining, seaside golf, boating and fishing from our inland marina, and a host of other activities. ... more less
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- Also Known As:
- La Amada Resort
- La Amada Playa Mujeres