I have read quite a number of reviews of the VDP in Cancun and would like to add that quite a few of them are pretty close to what occurs. I am an owner of VDP and booked my first trip to VDP Cancun though the VDP San Diego office. No problems when I booked. I even contacted our timeshare sales person and questioned him about the timeshare, use of facilities, upgrades, etc. I was told that they will upgrade you, give you this and that, etc. etc., all because you are an owner. When I go their, they messed up my two studio units and put us and my friends on different floors and opposite sides of the resort. Asked about putting us together in a two bedroom suite, and as an owner, I should have been upgraded, NO DICE. "We will have to charge you 700.00 more". I argued and asked if they had a house phone so I could call the San Diego corporate office and suddenly the price went to $425.00. I still argued this and my friend said he would pay for the upgrade.
Rooms were nice, but smelled musty because they are never aired out. The heat and humidity, and constant A/C on does wonders for the smell of a room. We were constantly badgered by the front desk to take the "owners tour", which was a disguise for a timeshare presentation. We were even accosted as we were leaving one morning and questioned as to where we were going, when we would be back and why we were not taking the presentation. When I got back I went to the office and told the manager to tell his employees to stop bugging me and the next person that did was not going to like what I had to tell them. They left us alone, but were rude to us when we walked into the lobby.
When we checked out, I was charged for internet service, which all members/owners should not be. I had to fight and argue to have the 5 days of internet use removed from my bill. We hardly spent any time at the resort because of all the tings we were doing. Bottom line is they are going to try and make money off of you, which is why they are in business. But, don't do it to the point that people don't want to come back! I will not come back to this resort again and will continue to go to Loreto where they make you feel like you want to come back.
I will repeat, that the resort is beautiful, the waiters/servers are very nice once you get to know them, but the front office and lobby staff need to be trained on customer service, and learn not to argue with people because they are questioning a charge on their bill.
Oh, and just so you know, all of the rooms have a view of the ocean, so do not let them tell you that for a charge they can upgrade you to an ocean view.
- Official Description (provided by the hotel):
- This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more less
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- Also Known As:
- Villa Del Palmar Cancun Hotel Playa Mujeres