First off, this is a nice, family friendly resort. It looks just like the images online and is very well maintained. I read some reviews and was concerned about the quality of food and time share pressure. Didn't need to worry about either. I am a fairly picky person and I could always find something good to eat. Yes, the breakfast and lunches got a bit boring as your options are limited, but really, how much variety can there possibly be?? They had something for everyone. Dinners were very good, they had lots of selection and every restaurant was a different theme. I read reviews stating that they had a hard time getting reservations even though the restaurants were half full. We booked reservations through the website about a week before going, we confirmed when we got there and it was all good. One night went changed restaurants last minute and had no issue getting in at a different restaurant. But I did hear people complaining about not getting in so it must be true, we just never experienced it. The time share stuff was no big deal. Yes, when you check in they direct you to the concierge that has been "assigned" to you, and they ask for you to meet with them right away. Because we had the baby my husband met with her about an hr later. Yes, they'll try to get you to have "breakfast" with them and get discounts for trips and such, but my husband just said no thanks and that was that. We went to the lobby and she saw us and came up and asked again at one point, but we just politely said no thanks again, as we had no interest in trips with the baby and she never bothered us again. Wasn't a big deal at all. I did see a lot of people being paraded around with reps though, so I guess they all agreed to it. The property was always being looked after. The gardens were very well maintained and someone was always organizing lounge chairs and picking up garbage that dumb people would just leave lying around. There are a number of pools, some adult only and one kiddie pool. My son is 8mths old and loved the kiddie pool, which is heated more than the others so it was like a giant bath to him! All of the staff was friendly and loved my son, everywhere we went they went out of their way to say "hola baby!" And make him smile.
For whatever reason this resort is always noisy, not like normal noise you would expect from a hotel, but above and beyond. Always construction noise from one side or another, carts are ridiculously loud in the hallways, and the soundproofing is TERRIBLE between rooms (both side by side and from above). We had some nut that decided to wear high heels CONSTANTLY in the room above us, from 6am until after 10 pm....who gets up at 6am and puts heels on??! Our son was always woken up every morning at 6am thanks to that dummy. The nice marble floors that you see? Yes, they look pretty, but wait until the people above you start rearranging furniture all day on them...the sound would wake the dead. Very poor soundproofing to say the least. To the point that I wouldn't go back unless I could get a top floor. It was that annoying.
We were in building 2 on the 4th floor. I would suggest building 2 is your best bet. I can't remember which side was 1 and which side was 3, but one of them backed onto a construction site and the other was right next to the road to the ferry....even in building 2 we could always hear the trucks from the ferry using their breaks and rumbling along, it was pretty loud where we were so I can only imagine how loud it was for those the building next to it.
Bottled water. If you are all inclusive your fridge is restocked daily with 4 small bottles of water and snacks. It was a bit of a pain to get extra water for my sons formula, we had to call everyday for it to be restocked with extra. Getting bottled water at the restaurants and bars was a pain most of the time as well, not sure if they tell staff not to give out bottled water or what but a lot of the time they would say they didn't have any bottled water and would only offer a poured glass.
One night the Davino restaurant was closed with no notice, we had a reservation and on our way over the path was blocked, no notice posted or anything, they could have at least let those with a reservation know that it wasn't open. We went over to Zama and got in no problem.
The housekeeping staff threw out my bottle sterilizing bags. They were left on the counter in the kitchen right next to the bottle I had drying and they are clearly not garbage, they are fully marked and thick plastic bags, but for whatever reason they tossed both of them. Again,a minor inconvenience but I had to boil water on the stove in a giant pot and sterilize everything that way everyday instead of a simple microwave bag.
Check out is at noon, because of the baby we asked if we could keep the room an extra hour (check in for the next guests is at 4pm). Our shuttle was set to leave at 1:55pm so an extra hr is all we were asking so my son could get in a short nap before we left. They said the room was booked for the next guests and if we wanted to check out late we would be charged $50+.i can understand an extra charge, but over 50 bucks for an hr?? Seemed a bit crazy to me.
Overall we had a good time, there were a few things that would make me hesitant to go back, but all in all it was an ok trip. Definitely don't let the small stuff ruin your vacation.
- Official Description (provided by the hotel):
- This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more less
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- Also Known As:
- Villa Del Palmar Cancun Hotel Playa Mujeres