Very nice...for Mexico.
Important message -> SPRING BREAKERS, THIS IS NOT THE RESORT FOR YOU! Consider this your warning, you will have a very boring, disappointing vacation! This is a quiet, family-friendly, honeymooner, etc resort that expects quiet by 9:30pm and is quite far from the hotel zone. Now don't say no one told you! This place is all about relaxation! (and Elite members).
Have a plan for transportation before arriving in Cancun, I cannot stress "make sure you have a voucher," enough if you have prepaid for transportation! Paid $100 in transportation round trip through hotel only to have them forget to process and send vouchers (they only sent receipt saying it would be sufficient). The airport is chaotic, so have a plan and GO!
Plan to be welcomed upon entering the resort, however don't expect what you usually would from any other vacation resort. The front desk overall had the least favorable customer service...somewhat rude, actually. They did credit our transportation fee however did not go the extra mile to make it right...as you might expect such a lush place to do. We requested two queen beds upon making our reservation and arrived to the resort to have a king bed booked. Front desk person had to "work very hard" to find two queens...seemingly irritated. While I love my friend, we were on vaca and our own beds were a must...so call, call and call again and maybe again if you need reassurance on something.
The resort overall is gorgeous and very clean - you notice the pride taken as they are constantly working on the grounds.
We tried each restaurant (we did 4 days all-inclusive...)remember you don't have to have it everyday!) -> Hiroshi and Da Vino were the favorites for us. The food is overall very good (for Mexico).
We at lunch poolside daily. Decent pizza and quesadillas, chips, salsa, guacamole. Takes a while to receive your food and drinks however.
I honestly did not notice a difference in service from us adding additional tip and not. Overall the service is just bizarre and different and there is no real way to justify why. So tip additionally if you feel it just and plan to sign for everything, I mean everything.
The little market in the resort does not like American money - they accept it but don't convert exact and seem annoyed with it.
We visited the island one day...please spend the extra money and take the blue/yellow 15 minute ferry. We heard the locals even stay away from the one that is a stone throw away from the resort, not to mention it takes about 45 minutes (which is enough to make me sea sick).
I definitely think we visited at a great time (early May), as we did not have any issues with finding chairs by the pool or at the beach. We mostly stayed by the Main pool, however the Elite pool is beautiful and totally exclusive but never used. Too bad. There were a couple of days where they reserved some chairs for Elite members by the Main pool...overheard a few guests bickering over this...It didn't keep us from using the chairs, no Elite members were!
PLEASE PLEASE PLEASE visit the Spa. By far the BEST massage I have EVER had. I was a little hesitant to have one by the beach but we went midmorning and it was breezy and quiet, private and amazing. Ask for Auri, I loved her. I had a facial as well by a different person and it was just so so, wouldn't do it again. I wish I could remember the attendant at the Spa, he was by far the friendliest, most helpful, genuine person. Name might have begun with an R.
Overall, I would absolutely return to this resort if I returned to Cancun. We always felt safe and definitely had a relaxing stay. Neither of us were sick once from food or drink. (we brushed our teeth with bottled water as well).
- Official Description (provided by the hotel):
- This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more less
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- Also Known As:
- Villa Del Palmar Cancun Hotel Playa Mujeres