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“Good staff and location”

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Villa del Palmar Cancun Beach Resort & Spa
Ranked #4 of 7 Hotels in Playa Mujeres
Certificate of Excellence
Reviewed 14 June 2014

We recently went to Cancun for a leisure trip and stayed here. Very clean, hotel that is away from the hubbub of the hotel zone.
What I liked: view from the 5th floor, the multitude of pools, kitchenette with microwave, jacuzzis, spa and beach that has complimentary activities like snorkeling, paddle boarding and kayaking. Also had a store nearby where we could buy bottled water, ice creams and other small stuff. Beautiful overall.

What I did not like: food was average, travel agency people sucked, too far from town and cold jacuzzis.

Overall most of the things I did not like were inconveniences that were either minor or solved by escalating to the reception staff that is very helpful . I'd recommend staying here as the pros outweighed the cons.

Stayed: June 2014, travelled as a couple
2  Thank ishijay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded 25 July 2016

Dear ishijay,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 12 June 2014 via mobile

So I was not happy that I got stuck with Villas Del Palmar in Cancun as I deposited my Marriott week with Interval International and I really wanted another resort that I was recommended. Anyhow I took this resort but I was at ease as I started reading the reviews and they were pretty good, well I must say from the moment I check in in June 5th 2014 we were transported into a Mexican Mayan atmosphere paradise, the location in my opinion is perfect because is not in the Vegas style Hotel zone instead is just north of that in a family oriented atmosphere, front beach and my room views were stunning because no only do you see the beach you see the pools, the restaurants, the pool bars and isla Mujeres. The lobby is beautiful and inviting, while checking in I was given a on the house pina colada drink, singers at the lobby doing their thing, free ballet parking. I had a one bedroom villa that was stunning beautiful and clean, and the quality of the furniture was unreal. The landscaping of the resort was heavenly the Zama restaurant was awesome , the service and food was 5 stars, and then when I thought it could not get better we had dinner at La Casona Restaurant, I had New York steak and it was simply the best steak I ever had and my wife loved the Salmon, and my teen age girls loved the chicken platter they had. To wrapped things up the nightly activities the resort has is priceless , from dancing competition shows to the Michael Jackson show one night to the vendors coming at night selling Mexican theme souvenirs and goods, well I can go on and on about this resort, but if two things stands out about this piece of heaven is the friendliness of the staff and the beauty of the resort. I pray I can someday come back soon.

Stayed: June 2014, travelled with family
9  Thank TonyJan29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded 25 July 2016

Dear TonyJan29,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

This was our first time to Cancun and we picked the best Resort possibly! The room, suite rather, was beautiful with amazing views of the ocean and the lush grounds. The pools are large and there is one for every taste but we enjoyed the ocean and the white sand so much that we hardly ever used the pools. The loungers on the beach were so cozy and comfortable that we never went back to any other options.
Overall a great experience, very nice staff (especially Merly Rubi, our beach waitress) and excellent food.

Room Tip: Choose the upper floors (we were on the 5th level) for maximum views.
See more room tips
  • Stayed: June 2014, travelled as a couple
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1  Thank fredlabq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded 25 July 2016

Dear fredlabq,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

My daughter wanted to go to Cancun for her 18th birthday, her roommate at school told her about the resort. We booked it for three people all inclusive. We arrived and no doubt the resort was beautiful but we checked in and was given little information regarding dining and activities. We were not told you had to make reservations for dinner and so when we went to eat after we checked in we were asked if we had a reservation, explained we did not know when we're supposed to. They did sit us since it was after 9pm. The food was not especially good. In the third day after returning from an excursion we had a message from the front desk. They wanted to tell me that we didn't receive our welcome package. I not down to get it and low and behold a map of the resort and info on dining. Of course the main reason for the "welcome package" was,mot try and talk you into a tour for their timeshare. When I explained that I wasn't interested they were not as friendly. The door men were extremely helpful and nice. Breakfast was good. It was about a 30 minute taxi ride to down town where all the restaurant and clubs were located. that was an added expense because it was far out, I would never stay there again. It was not worth the expensive price tag.

  • Stayed: June 2014, travelled with friends
    • Value
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4  Thank Miranda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded 23 July 2016

Dear Miranda C,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

Our first time to Cancun, and to a Villa Del Palmar Resort and we enjoyed it very much!
The Hotel is tastefully done and is beautiful inside and out, the lush grounds and gardens so inviting. The pools are large and refreshing. The beach, though on the small side and had some seaweed that could be more attended to was still very nice. We had a one bedroom suite that was immaculately clean and had all the necessary items one could want. The restaurants were very good as was the food at the deli and market. Most of all we were impressed with the service and friendliness of the staff. Everyone from check in to check out, treated us with a warm and friendly manner, and were eager to please, making our stay so much nicer. A special thanks to Donovan (a very friendly and efficient waiter) in "the Bite Restaurant" who served us our last two Pina Coladas before leaving our Oasis of the past 5 days! Muchas Gracias to all at Villa Del Palmar!

Room Tip: We were on the 6th floor and had beautiful views, especially from the hammock! Nice touch.
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank Lynn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded 23 July 2016

Dear Lynn W,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

This was our 2nd visit to this resort! The staff was amazing - as they were our 1st visit in 2012! Jairo Ortiz and the great menu at the pool bar and grill is why we returned! Even though we turned in early most nights - our last stop each night was at the lobby bar where Rodolfo, Charly, & Miguel greeted us with a cocktail and never asked our name after the first night! They knew us every time we walked in or even through the lobby!! We had a 9:30 flight out on the 10th and Chantal, who happens to speak 4 languages, offered help with our bill the night before so we did not have to get up any earlier than necessary to make it to the airport on time! Great great staff at this resort!!

The facilities are very nice - there are several pools to choose from including an adult pool, children's pool, infinity pool, etc. The beach is welcoming with swings at the tiki bar and plenty of chairs! The water is not your typical Caribbean blue water you get in the hotel zone - there is more seaweed and no waves.

Once again - the staff made it a
Special vacation and we are happy we went for a 2nd time!

  • Stayed: June 2014
    • Value
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1  Thank jerry c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded 23 July 2016

Dear richardcorley,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

The room I stayed in was amazing. Huge bath tub with jets, shower, two separate sinks, washer and dryer, amazing kitchen, ipod dock, etc. The room had a nice view of the resort and the ocean. This place is very fancy; granite and marble everywhere! Food was very fresh and the ceviche was extraordinary! Staff were very friendly and always greeted visitors. Public bathrooms are very clean and humongous. Lots of pools and jacuzzis on the resort. Seemed like every room here had a balcony unless you stayed on the first floor. There is a store where visitors can purchase additional items positioned conveniently by the lobby. Overall the resort is beautiful and clean. I will definitely return!

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank voerti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded 23 July 2016

Dear voerti,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Villa del Palmar Cancun Beach Resort & Spa

Address: Carr Punta Sam Km 5.2 | Manzana 9 Lote 3 SM 2, Zona Continental de Isla Mujeres, Playa Mujeres 77400, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Playa Mujeres
#4 Spa Hotel in Playa Mujeres
#4 On the Beach Hotel in Playa Mujeres
#4 Luxury Hotel in Playa Mujeres
Price Range: £31 - £478 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Villa del Palmar Cancun Beach Resort & Spa 4.5*
Number of rooms: 415
Official Description (provided by the hotel):
This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more   less 
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Also Known As:
Villa Del Palmar Cancun Hotel Playa Mujeres

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