We stayed at Vila del Palmar for 6 nights. The resort is approximately 25 minutes from the international airport. The resort is north of the Hotel zone and across from the Isla Mujeres. Upon arrival they had one desk clerk available to check-in resort attendees. It took approximately 1-hour to be checked in. We stayed in king-bed suite and the rooms were good. The beds were average. The layout of the room was good and we had a 4th floor balcony that looked towards the ocean.
We purchased the all-inclusive option for our trip. The restaurant lacked variety. We ate several times at the restaurant in the middle of the resort. The food was OK. The design of the restaurant was very nice as you sat next to small pools.
There is a small pool bar but this was a very busy place and the service was bad.The best drink bar is the small thatched bar close to the rooms! This is an underused bar area and most resort residents do not frequent this bar.
The evening restaurants are slow. Dinner at the these restaurants average approximately two hours. So, if you have nothing planned after dinner then this will be OK. However, I did not want to stay in a restaurant for longer than an hour so we can enjoy evening shows and other amenities. When ordering pool side food and drinks plan on an 45 minutes or longer. I often went to the pool bar to get the drinks as the wait time was 5-10 minutes. Order two drinks at a time!!!
Overall, the resort is nice. The reason I give this resort an average rating is the less than average service and food quality.
- Official Description (provided by the hotel):
- This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more less
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- Also Known As:
- Villa Del Palmar Cancun Hotel Playa Mujeres