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Villa del Palmar Cancun Beach Resort & Spa
Ranked #5 of 6 Hotels in Playa Mujeres
Certificate of Excellence
Brantford, Canada
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Loved it!”
Reviewed 21 August 2014 via mobile

In spite of construction, this place was amazing! It was exactly like the pictures...beautiful rooms and pools. Beach was less than satisfactory, but Isla Mujerus being so close, made up for it. Pools were way too warm, but not much you can do about that due to the outside temps. Service was great in most restaurants, some went out of their way, but others did not. Making a reservation for dinner every night seemed silly. Buffets were kind of bland, but eating off the menu was good, especially the Mexican! Spa was serene and staff was excellent! Great customer service!
Overall, we felt comfortable and safe and had a relaxing time.

Stayed August 2014, travelled as a couple
Helpful?
Thank Hiney21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, 22 July 2016
Dear Hiney21,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,016 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,525)
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New Jersey
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 August 2014

We had a WONDERFUL vacation in VDP. We travelled with another family; we were a group of 10. We had no problem making reservations at the restaurants. We had the all inclusive plan, and though expensive, it certainly made the week care free. We thought the food was very good. Even the Beach snack bar had fresh and tasty choices for kids and adults. Drinks were terrific, and the beach service was overall fast. Our favorite bar was the LOBBY bar; the drinks were the best and the service was EXCELLENTE. We went there Every night before dinner.

BOTH of our excursions were terrific. Xel Ha with Canada transfers/private/all included. Also went to Isla Mujeres and dove with whale sharks with SeaHawk Divers.

**Our ONLY complaint for the week was that we had no relief from Mexico's summer HEAT. The pools were 95 degrees F or even hotter, and the beach water was probably 90 degrees. The worst was that Davino had NO air-conditioning in the dining room the whole time we were there. The night we ate at Casona there was no a/c. Our hotel rooms did not cool well for 2 days.
VDP needs to get some engineers working on this problem. Everybody was uncomfortable, the vacationers and the workers.

If VDP fixes the a/c, and routinely brings in some cool water for the pools, i would DEFIANTLY return to this property.

We had a wonderful vacation and hope to return again soon.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank cld64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, 25 July 2016
Dear cld64,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hershey, Pennsylvania
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 August 2014

I went to the timeshare presentation for Villa Del Palmar Cancun Luxury Resort & Spa timeshare. Unless you really can afford a high scale pricey timeshare, don't waste your time going to their presentation. They tell you it would be only 90 min, no obligation but they sure pressure you into buying. Their scam is their half price day trips excursions which end up being a total rip off! If you go with them, don't book any trips with My Cancun Experience Travel Agent. They are a total rip off! They book you on 'day trips' charge you full price and you end up just spending a couple of hours in the excursion. I took my family on a day trip and ended up spending 6 hours in a bus and one hour at the park. Also, the beach in this resort is not clean or nice at all. The rooms are very beautiful but you only sleep there so choose another place to stay near the hotel zone where the beaches are nice and more access to the downtown areas.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank a v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, 23 July 2016
Dear a v,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 August 2014

Very nice hotel. Service is excellent from the staff. Food is very good in general. But you are so far out in the country side, it is a $35 taxi ride to the hotel zone and $25 to get to the city center. You can not walk to anything as there is nothing near the hotel. Feel myself like I am in the middle of the hell. Such a bad location for a not a bad resort. And one more thing is ATM machines don't work((( the management knows about this but does not care((( so you need to go the down town to get cash for taxi. Ok, the biggest issue of this hotel is the worse management ever. And the beach is the worst in the whole cancun area((((((((( Other than that is OK! ;))))))) Have a wonderful vocation everybody!!!!;)

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank roger4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, 23 July 2016
Dear roger4321,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chino, California
2 reviews
Reviewed 19 August 2014

Love the resort beautiful, and staff very nice! The only disappointment is the beach is not on a good location. But I have no regrets! Food is good nightly entertainment, resort provides free kayak paddle boards, very nice gym. also one more disappointment the endless pool is only provided for elite members which is a extra cost!

Room Tip: Getting a room above the front desk has the best view.
See more room tips
  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Denise262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, 23 July 2016
Dear Denise262,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo, New York
Level 5 Contributor
85 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 19 August 2014 via mobile

So there's a lot to talk about for this vacation destination, so I'll break it down into food, amenities/pools, rooms, and pre-planning tips & excursions.

Firstly I would like to note that my friend and I opted for the deluxe ocean view room and the all inclusive option and we booked through cheap Caribbean. When we got to the hotel we were upgraded for free to a one bedroom suite, I had heard this was common.

Food-
Ultimately the food at this resort was high quality aside from the food offered at bite bar which we found to be average. The food at all of the other restaurants was absolutely magnificent. The friend I traveled with is a picky eater and was able to find something at each of the restaurants. Fresh fish and meat were offered at all of the restaurants with many options lending to the catch of the day. We found that zama had the best lunch options (as zama and bite bar are the only places that offer lunch) We had no issues with water contamination and we drank the water they provided at the table. We had great experiences with all of the servers we encountered at all the restaurants and are deeply thankful for their recommendations and service! They made our trip special. We found that traveling in august was exceptionally hot so we learned to ask for outdoor/ or window seating in the restaurants that don't offer air conditioning as you can catch a breeze outside better than inside.
We ordered breakfast via room service every day and had it set up on our patio each morning to enjoy the view and dine peacefully. It was wonderful with plenty of options. FYI Room service is free 24 hours a day for all inclusive!
All of the drinks were great, we really enjoyed the bahama mama's poolside served by Lety. There is also corona and modelo offered at all of the bars. Ask for double shots if you would like to taste the alcohol. ;)

Amenities/pools-
We very much enjoyed the pools; however, the water was very warm. We found that the coolest pool was the one with the waterfall bridge closest to the lobby. We had no issues with the beach as other people had stated - it was always clean. I don't understand the complaints about seaweed, if you're looking for a seaweed free environment don't travel to an ocean, travel to an indoor water park.
We got massages at the resort spa and were amazed with the quality. I had a deep tissue massage and felt like a new person the next day. The people that work at the spa are absolutely incredible as well.

Rooms-
Our room was outstanding. As I mentioned we were upgraded to the one bedroom suite which includes one king-sized bed. We originally planned on having two beds with our deluxe room but the living room/dining room/full kitchen/washer/dryer/jacuzzi tub/double balcony made up for it. And a Murphy bed on the wall. Someone came to clean our rooms each day while we were gone, which was absolutely wonderful. The decorations were modern and very comfortable - it felt like home!

Pre-planning tips & excursions-
I recommend bringing American money for tipping at the hotel and cab drivers/etc. Try and break your bills before you come!
The resort offers a bus to plaza 28 which is the biggest tourist trap I've ever experienced but I did get a lot of souvenirs out of the way. I recommend taking a taxi from plaza 28 to mercado 28 to get some better deals!

Wifi is $10 per day per device, and only available in the rooms and lobby area.

The all inclusive option is WORTH IT. Food is very expensive at this location if you plan on not leaving the resort and not doing all inclusive.

All in all we had a wonderful trip and were very much able to enjoy ourselves. I highly recommend it!

Stayed August 2014, travelled with friends
Helpful?
7 Thank Laura D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, 23 July 2016
Dear Laura D,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City, Distrito Federal, Mexico
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 August 2014

I have stayed in this resort twice in the last year with my wife and one year old child. The standard of service in this property is excellent. The waiting staff are so kind and always ready to help. They go around the pools and beach serving food as asking if you need anything and bring it to you right away. The food is great quality and the amenities are excellent. I am not a cocktail drinker so I can't really say much about the quality of the alcoholic beverages. We also like the rooms because the majority have what they call the one bedroom suite, which provides two separate spaces, which is very useful when you travel with small children that still take naps. Th rooms are fully equipped with washer and dryer, stove, fridge, etc. You can use everything provided you have dish and/or laundry soap. If not, the convenience store is fairly priced. A few things that I think they need to improve change and the reason I did not give it five stars:

1. There is no buffet lunch or dinner. You must register and wait for a table if you want to have a sit down lunch. For dinner, a reservation is necessary at one of their four restaurants. If you don't have a reservation or prefer not to wait for lunch, your only option is to eat fast food (pizza, wings, burgers) at the snack bar. You can also order room service (included in the all-inclusive package). The food at sit-down restaurants is delicious, by the way.

2. The beach is nice but quite a bit of dead seaweed accumulates in the shore. The hotel should make an effort to clean it out everyday.

3. The rooms are kept very cold and the temperature controls don't seem to work very well. The first time I thought mine was faulty but the second time I just realized the units just don't work very well.

Overall, a great property with excellent, friendly service and appropriate for families with children. You will not find DJs screaming and musing playing all day in this hotel.

Room Tip: Get the ocean view one bedroom suite, floors 5 or above.
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Rene A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, 23 July 2016
Dear Rene A,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Villa del Palmar Cancun Beach Resort & Spa

Property: Villa del Palmar Cancun Beach Resort & Spa
Address: Carr Punta Sam Km 5.2 | Manzana 9 Lote 3 SM 2, Zona Continental de Isla Mujeres, Playa Mujeres 77400, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Playa Mujeres
#5 Spa Hotel in Playa Mujeres
#5 On the Beach Hotel in Playa Mujeres
#5 Luxury Hotel in Playa Mujeres
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Villa del Palmar Cancun Beach Resort & Spa 4.5*
Number of rooms: 415
Official Description (provided by the hotel):
This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more   less 
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Also Known As:
Villa Del Palmar Cancun Hotel Playa Mujeres

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